Messed up my entire order with no line or cars in front , then sat on hold just for some one with attitude to answer and start questioning me , most inconsistent, Wendy's, or fast food I should say I've ever been to. I hope they get shut down after 10 times of consistent back to back screw ups. It's entirely on the owners. And to Who ever is the owner of this shit whole I'll be revisiting in 30 days. If my order is messed up, I'm getting you shut down. Straighten up read more

This Wendy's has THE WORST customer service I have ever encountered. I entered with 2 small children a 6 year old and a 5 year old. These 2 are extremely independent so they placed their own orders. Cashier #1. What do you want? Is that all? What else? Unfortunately I have come to accept that type of service in these establishments, the little children not so much. GMa they are being rude. It's OK let's just finish ordering. With the order complete we are given dry cold fries. Scared to ask for anything else we accept it. I ordered just a drink and asked if the drink were a slushie enter cashier # 2 no it's a drink we never had a slushie. I say oh I thought it was a slush machine ok can I have the middle drink it looks a bit thicker and no ice. Cashier #2 was so appalled that she literally rolled her eyes. So off to Yelp I go. It's stronger than any back and forth I could have with a cashier. Try to avoid this place if possible. Maybe when they close we will get a quality fast food establishment in its place or at the very least get a better quality of employees. read more

Worse experience ever!!! Didnt get any sauces, or my frosty and gave me the wrong drink. I go to wendys a lot and have never been more disappointed!!! How do you mix up a sprite with an orange soda? The employees are awful here, DO NOT GO HERE! read more

I got bad food poisoning after eating their food, i don't know how they manage food temperature and quality but it's bad. I strongly believe they use multiple day old chili and don't clean. Just don't come here for the sake of your health. read more

Rude, don't listen to orders, talk about you in their native languages and look at you while they do it. Ignorance and attitude make this the worst wendy's I've ever been to. read more

The food was cold and raw went in to ask the manager to fix it and he said that's how it comes and would not fix the mistake oak st Brockton Wendy's the manager is very rude and should not be working with the public very sad and unprofessional read more

Wendy's - Wendy's oak st Brockton don't go there they serve raw food and the staff is very rude - Burgers Near Me - Brockton, Massachusetts

don't come here unless u have time to spare and ready for some cold and unpleasant food. The workers here scream bad mannerisms and unprofessional. Fun fact. The manager was arguing with 3 teenage boys to "fight them". Please don't waste your time here just go to Five guys, or Mcdonald's (surprisingly mcdonald's is more professional than them) read more

This is probably one of the slower Wendy's. I know Wendy's whole thing is never frozen beef and so it takes a bit longer to make your food, but this Wendy's pushes it. Even worse, I saw a mouse in the dining area kicking it. Just a symbol of poor cleanliness and upkeep at this location. I'll be going to any of the other Wendy's in the area other than this one. read more

Went to this Wendy's today. Ordering was painful, slow and difficult since the order doesn't appear on the screen. We kept repeating everything she said to make sure that the order was clear. Drove up to the window. Smelled pot. Hopefully it was the person in the car in front smoking a fat doobie and not the employee in the window. Paid. Drove up to the second window to get our food. Food was handed to us. Window immediately closed and girl walked away. We checked our food and realized that the mayo was missing. Girl finally comes back to the window and gives us a blank stare. Nothing like "is everything ok?" or so. The following conversation took place; My husband: "can we have some packets of mayo please?" Girl: "we don't have it" Me (surprised): "you don't have mayo?" Girl shakes her head. My husband then thinks that she doesn't understand what the abbreviation mayo means since every burger place on the planet earth carries mayo. My husband: "you have no mayonnaise?" Girl: "we don't have packets of mayonnaise". Me (being European and thinking I need to clarify this more...some Americans don't understand that there are people who eat mayo with their fries): "I need mayo for my fries". Then things got wierd.... Girl looks me right in my eyes and says: "PLEASE?" Me: huh? yeah? (I am thinking WTF) Girl walks away and comes back with a small plastic container with mayo in it. My husband: "thank you" I said to my husband:" did she seriously just say that?" and with an attitude I have never seen before! It was the strangest thing. Especially since I was trying my hardest to explain something to her. I don't think people say please at the end of a sentence when they explain something. Can you imagine...the earth is round, PLEASE? Trump is a republican, PLEASE? Spiders have 6 legs, PLEASE? It was so strange! I am currently teaching my 3 year old to say "please" and "thank you". He already knows that it's something you say when you have a request (please) or when you receive something (thank you!). I hope the manager of this place will teach her that she should keep the window open while the customers check their order. She could ask something like "do you have everything you need?" or "is there something else I can help you with?". It gives the customer the opportunity to ask for things like a straw, napkin, mayo..whatever. If we have everything we need, it would be nice to hear "have a nice day". These are such basic things but make such a difference in customer satisfaction. And the next time someone asks for mayonnaise, she should say:" we don't have packets but I am happy to get you a small plastic container with mayo if you would like". We would have answered: "thank you, that would be great!" and the whole wierd convo could have been avoided. Needless to say, we won't return to this place. read more

Long wait to order, disorganized, no ketchup, no ice. Long wait to prepare food. The food is not consistent with other Wendy's. Very disappointed, if this was my only experience with Wendy's I would never return. Branches like this ruin the name for all the others. Needs new Manager, or owner. read more

Wendy's - the inside of a fast food restaurant - Burgers Near Me - Brockton, Massachusetts

Extremely disappointed today! I usually love this location but today they really dropped the ball. The drive through line took forever, the kid taking my order sounded like he hated his job and rushed me the whole time, they told me they had no more cheese only to find out they didn't have shredded cheese but they had others. They forgot the bacon on my sandwich and my nuggets. I did mention the nuggets and the girl got them as slow as she could. I live 5 mins away so when I started to eat my food, my burger was smushed and cold (looked nothing like the picture), lettuce was wilted and the fries had been sitting out. If you're going to hire teenagers, make sure they know customer service is important and attitudes can be left at home! What a waste of $20 bucks read more

Showed up to this Wendy's yesterday for a quick snack.....bad call. I pulled in and only four cars were ahead of me in the drive thru line, not bad at all. A full 20 minutes later I had my small order, how is this possible? Even more baffling was the overpowering smell of weed and the horde of employees hanging around near the service window just chilling out. Probably won't be back unless I'm starving to death AND have 20 minutes to waste, hahaha. Fun Fact: I haven't been to this Wendys in a while but the most noteworthy part before they renovated it were all the bullet holes in the side of the building. read more

I need my refund the food was cold the meat was raw I did my refund the the meat looks like it's been there for the past 5 years the fries was cold read more

Haven't ate out in awhile figure, I give it a chance go into Wendy and the lady making my sandwich had her mask half off her face talking and laughing over my food and going in and out of her dirty back pocket without changing her gloves , never again. Wendy tell your employees to have mask on mouth and nose and when going in and out your pockets change your gloves. I shouldn't be scared to eat my food . Germs travel in and out your nose and partially covered mouth onto food. read more

Worst Wendy's location ever!!! with the slowest trashiest most ignorant workers typical Brockton smh do not go here! Terrible service and cooks food is disgusting and all the workers are extremely rude , went there and asked for a burger plain no cheese and they put cheese on it so asked for it to be remade got an attitude got left at the window for five minutes then told to pull up and wait for my burger which I then waited another 10-15 minutes without anyone brining me my burger so I go inside , told the girl was still waiting says will be right out while talking to other employees and ignoring me for another 5 minutes i then get her attention again when she goes to out on gloves and just then start making my burger I said oh no are u kidding me I've been waiting 20 minutes I want a refund and your managaer the trashy hood rat girl then tells me I should walk my f*cking ass to Walmart and make my own burger and starts cussing at me , then when u think couldn't get any worse the manager comes over tells me she's gonna get my money back while me and her worker still arguing then the manager accuses me of starting it which I did not at all which I explained next thing u know the trashy pos manager is swearing at me now and telling me to gtfo of her restaurant and i responded gladly this is why I haven't been here in years all you and these trashy people ruining cities like Brockton this type of trashy ignorant animal like behavior dosent happen at restaurants in the suburbs! read more

Went through the drive thru and ordered a $5 JBC and asked for no bacon. To the 5 people shootin the breeze at the window, I guess that translates to "a plain double cheese burger with No onions, No lettuce, No tomato, No sauce and charge xtra for that 2nd slice of cheese". This place has 2 Stars For an average rating, barely. You'd think corporate would start firing incompetent managers and their lazy employees, but alas read more

I was originally having really good experiences here, but the service lately has been really slow. Like unexplainably slow... twenty minutes to get just a few cars through the drive thru is just absurd and ridiculous. I still really like how new and renovated this Wendy's looks like, but the drive thru lately has had really long waits and lots of cars full of annoyed and upset people (like myself!) who are waiting for food, while half the employees either are on break or jut not working efficiently or doing their job at all. One time they completely messed up my order and another time they forgot about my change. They just don't seem to care, which is really disappointing and upsetting since I really like Wendy's and am not able to go all that frequently because their isn't one anywhere near my house. It's appalling though that this slow service is not something that is a sometimes thing and is becoming a consistent drill every time I come here.... management really needs to get on the ball and fix this place, because it's getting to a point that I may stop patronizing this place until there is a severe change in service. It's convenient when I'm in the area, but some other Wendy's are better. Make sure before you leave you have gotten everything you ordered and the correct change! Two stars. Could be so much better, but I guess it could be worse too, and since I like Wendy's so much better than Burger King or McD's, it just cannot receive one star. read more

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This location messes my order up 70% of the time. They forget the sauce for the nuggets at least 50% of the time. Go to the McDonalds down the street read more

On today May 22 2021 at approximately 5:30pm; I got a baked potato with bacon chili and cheese. When I got home I noticed 3 strands of hair on my potato. I called to inform them when I was obviously hung up on by a lady. I immediately called back to ask why when I was yelled at and hung up on again. (I was not being rude). I proceeded to call back immediately, noone answered, I called 5 more times to continue to be ignored. Very upsetting . The young ladies working at this time should not be in customer service. Unacceptable! read more

They rarely offer quality food or service. I go out my way to head to quincy if I'm craving Wendy's. Idk why morale or service is low.

Poor customer service gave my order 3 times yet when I arrived to the window questioned my order in an awful way. When I decided to better leave the person yelled bye well leave very unpolite I don't recommend the place at all! As a customer service employee if I was her employer I would fired her read more

Drive thru doesn't even listen to what you say. Ordered dr. Pepper guy repeated it as a chocolate frosty. Ordered chili wasn't in my order. Ordered peach ice tea got lemonade. Got the chicken Asiago sandwich had no Asiago cheese. Ordered a burger with bacon no bacon. Such a disappointment and the staff couldn't care less. read more

It's sad that my first review is a bad one. That's how BAD the service was. Simple orders cannot be fulfilled the staff, bad attitudes, and cold food as well. This is not the first time either. It is my last time coming to this establishment. I'll take the trip to Stoughton next time I want Wendys. Dave would be very disappointed. RIP dude. read more

Not a big surprise but I just need to vent about this one. Wendys Oak Street Brockton. I went here with my girlfriend to pick up some food for her son. As soon as we walked in we were appalled at what we saw. This place was the dirtiest and nastiest place we have ever been in. There was trash and old food everywhere in the restaurant as well as every trash barrel was overflowing with trash. We also noticed I little cut out room behind the counter where a young girl was cleaning off a stack of trays that had food and trash on them,. what was nasty was that she had cleaned of the whole stack with the same nasty rag and a spray bottle with some kind of yellow liquid in it. Not once did she rinse out the rag. What was really disgusting is she had had hair extensions that when down past her butt and they where rubbing/dragging all across the trays before during and after she was handling them.To make things worse was after she was done she came back out and started handling customers food. Not once did she use gloves or wash her hands. We noticed that there also was a overflowing trash barrel next to where the cup holder was and the trash was on and behind the cups. The service was slow and all of the customers orders before and after us where wrong. Our order was correct but it took over 20 minutes to get a simple order of nuggets and fries. This visit was very disappointing because we wanted to see how the restaurant looked like after the remodel but sadly it was over shadowed by the cleanliness issues and slow service. Not to mention the manger was oblivious to what was going on in her restaurant and was to busy feeding money into some kind of machine/vault/safe whatever it was to check at least once to see what was going on in the front of the house or the dirty trash overflowing over the cups the we drink out of. We will never return to this location. I do have pictures of this visit but i don't see a option to upload them here on yelp. read more

Really...You gave Wendy's five stars.Why don't you come over to my kitchen and I will make you some Mac and cheese out of a craft box.You will think that you are in heaven.I do not want to know what you were fed growing up in your home.,,, read more

This Wendy's location is terrible! Today I went inside to order a meal and eat it on the dinner, bad call. First of all the location is DISGUSTING, yes with capital letters, Soda machines broken, Ice spilled all over the floor which eventually melts and leaves water everywhere, tables dirty, and the trash bills completely full. I wish that was the only bad part of this location, but the workers make it even worse. This young cashier was giving out the food for the dinner, once it was my order she gave me a bag which then I notified her saying I was eating in and needed a tray, get ready for the next part cause it will make your blood boil, she then reached in the bag with her bare hands and started to grab all the food, she grabbed the nuggets with her BARE HANDS one by one, yes her disgusting hands which she was just touching money was now touching my nuggets. Absolutely disgusting, its something that a food inspector would shutdown the store for. I simply could not force myself to eat those nuggets. This location must be shutdown immediately! read more

I waited in the drive thru for over 15 minutes and when I got the speaker the manager very rudely told me they were closed and stopped answering my questions after! DO NOT WASTE YOUR TIME! read more

First I will say that the staff is very friendly but unfortunately that is where the praise ends. The last two times I've been here I ordered my sandwich with NO MAYO however the only condiment on my sandwich was mayo and a lot of it. It took about 10 minutes to get my food and I was the only customer in the store. Find another Wendy's or go to McDonald's/Burger King in the same area. read more

What sucks the most about this wendies is that it's right across the street from my house and no matter how many times I go there they can't manage to get no cheese no mayo right! Drive right past this wendies read more

I have been to this particular Wendy's a few times lately, and each time have gotten hot yummy food, quickly. The staff is a little off, however as long as I'm getting good/hot food I'm happy. Floors could be less sticky. read more

I stopped in for quick bite in between meetings on a busy, miserable day. The visit here put an end to the bad day. Service was awesome! I know I what you're thinking- service at a fast food place, ya right?! But I received better service than most non fast food places in a long while. The entire place was spotless, including the bathroom! I even overlooked the slightly overlooked fries. read more