excellent customer service. We went through the drive-through so I cannot speak on the inside. I did ask for no ice cause I still got ice, but that's how it is nowadays. Otherwise no issues. read more

Went through D/T on 6/24/2026 @5:10PM - - Got a Cobb Salad Did not have tomatoes on it, had 1/2 an egg, barely any corn - Chicken was cut in long strips (never had it like that before) Total time for order was quick Tried to call the restaurant & was forwarded to a cares # that stayed on hold over 5 minutes & decided to hand up & post about my dissatisfaction of this experience Been eating at Chic-fil-a's wherever I travel for years & this was not usual - & frustrating to try to call & not get someone read more

Everything at this location is hit or miss the customer service the cleanliness of the restrooms and your order being made correctly without any errors or missing items. The parking lot is not equipped to hold a large quantity of cars so you have to park in front of target and walk over whereas they close this location and did construction however, they did not expand the parking lot which I feel is selfish. Check your food before you leave cause you're never guaranteed to have your order made correctly without missing items. Also, they can be pretty passive aggressive like you're spending their money. Please remember to check your food before you leave because they will give you a fried block full of potato pieces Better known as fries! I definitely wish we had a standup restaurant in this city read more

I had to leave another review after trying this Chick- Fil -a again! Once again this is a big fail! I ordered a breakfast chicken biscuit, and when I opened it up. I found that what I got was a piece of a chicken breast in my chicken biscuit. It obviously had been cut from another piece. And I guess I got the smallest piece. I don't know, if someone broke it off to eat or if they cut it off For A nugget or something else, but anyhow, this is my chicken for my chicken biscuit! read more

Chick-fil-A - Half full, cold fries and shakes no cherries ( they were out but didn't tell me when I ordered) - Fast Food Near Me - Cartersville, Georgia

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This is another ChikFilA so I won't try to change the world of chicken sandwiches with this review, but I can speak to the service and overall cleanliness. The place is always clean, drive through is efficient, and the condiments at the check out inside are always well stocked. The employees are always extremely polite and professional, but I did notice there is a definite difference inside service-wise than the drive-thru. The employees at the front counter (normally only at the pick-up area) are slow to acknowledge people coming in. Twice I sat and waited for someone to ask my name, only to find my food was already sitting at the kiosk where the food delivery folks pick theirs up, so that added 5 or more minutes to my wait...that's why I order ahead so I don't have to wait so long. I have no other complaints about this place, otherwise. Could easily be a 5 star all around. Will return of course and I do recommend. read more

In person service is good and fast however I ordered through Uber and I ordered 8oz bbq by accident and wanted 8oz Polynesian I know this is my mistake so I tried to call the store multiple times with no answer I was willing to pay extra over the phone or whatever I needed to do. No one answered and I called multiple times at not a busy time. I texted the Uber driver to see if they could switch bbq for Polynesian and they wouldn't. I'm just a little disappointed in the lack of response from chick fil a I get it it's my fault I ordered the wrong thing but I would have paid extra over the phone for them to add it . Or they were the same price they could have simply switched it to be nice. I order from there multiple times a week and normally it's great I just wish they would have shown a better effort this time - from a saucey queen read more

We are used to 5 star Chik Filas and were shocked by these reviews until we ate here. Old fries that were mostly little pieces, gristle in our chicken sandwich and chocolate chip cookie was cold and hard. Inside store was clean with nice restrooms. Girl that delivered curbside perfunctory not very friendly read more

Chick-fil-A - Gristle in chicken - Fast Food Near Me - Cartersville, Georgia

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Staff are nice . Restaurant clean. Food was warm . Please stop with the scanty lukewarm fries. Do better y'all.

Honestly I go to cfa at least once a week. I don't leave reviews often... but this one was out of cfa sauce (how???????) and they gave me two (when i wanted more than two cfa sauces) random sauces instead, they didn't even bother to tell me. and the nuggets were fatty and the soda machines must've been tampered with because our sodas were flat. Also waited prob 15+ min after mobile ordering.. This location is by far the worst- I'm sad to say. I usually never have issues with Cfa... read more

Bad food. Good service as always at Chick-fil-A but just lacking in the food department. I go to school over here and the Chick-fil-A closer to my house is better than this one by a mile and a half. In conclusion cook the chicken longer or sum idk it sucks read more

This place SUCKS!! They gave me a chicken biscuit with NO chicken and half of the biscuit! It had bite marks in it already and they gave me half coke! I went to the cashier, and they told me that they couldn't verify whether or not I took the piece out AND ate the biscuit! The place was good though... if it didn't have TRASH everywhere! I saw SPECS of food on the floor even after I saw their "janitor" clean up. Worst part of all this is, I didn't get my food! read more

Gotta give this location three stars. It's near a busy interstate so it should be a bit more efficient. It's been almost 15 min of waiting in line and seems I'll be here close to 25 min before getting my order on the drive through. I go to the ones in my area constantly and never had this long of a wait. Work out the process guys. Edit when I can write all this and STILL be waiting in line, you know its serious lol read more

Chick-fil-A - Long wait today over 10 min already - Fast Food Near Me - Cartersville, Georgia

Unfortunately, this location is a disappointment to the Chick-fil-A brand. I ordered a 12 piece nugget, and what I got was 5 nuggets and some crumbs that combined wouldn't even make a nugget...so disappointed read more

My daughter and I come here at least once a week, this location specifically for the play structure. After eating, my daughter wanted to play. So we walk in the play area. I'm sitting there holding our food bag & drinks - no eating is allowed - I get that. A older lady then scolds me like a child for holding on to the food while sitting watching my child. She then tells me that I could put my food on a table unattended while she plays. Uhm, no. Meanwhile, at this moment, there are two people sitting next to me in the play structure area with food & drinks. She has not said a word to them. Why only say something to me? read more

No receipt so i cant complain on website survey. A kid in training with young supervisor by his side, he was obviously struggling. She stood aside while he struggled instead of helping out to ease the huge 15-min line that waited. He gave me a "my pleasure" but not even a smile or thank you from the other 3 chicks at Chick-fil-a... Food? Ehhhh read more

I eat CFA regularly and had to provide some feedback. Granted, I did not "check" my order once picking it up from the drive thru, but I also shouldn't have to. Especially when the order is repeated. There were 2 errors with my order. Error 1, we requested honey mustard sauce and received tons a CFA sauce instead. Error 2, we requested a French Vanilla coffee that tasted black with little to no vanilla extract. Now my wife is pretty picky and we were passing through from Rome, GA. She is pregnant so it KILLED our remaining drive home. Please pay better attention to detail as your customer service is what drives us to return to CFA restaurants regularly. read more

We came all the way to Georgia for some southern hospitality at Chick-fil-A, and we got stuck with the rudest northerner to take our order. Not even a good morning. The lady at the window wasn't very friendly either. Such a disappointment. At least the food is good. read more

It's a busy Friday night at 7:20 and they had already closed down half of the seating in the dining room. The bathrooms were not clean, out of toilet paper, trash on the floors. The dining room had trash and food all over the floor. The poor guy working the counter was getting slammed taking orders and making drinks while others were behind him just talking and not helping him. Might be one of the dirtiest Chick-fil-A restaurants I have ever been to. read more

Like many other Chick-fil-A restaurants, this establishment is run very efficiently. My order is always correct, and I never have to wait in line for very long, even during peak breakfast, lunch, and dinner hours. Whoever designed the system the Chick-fil-A has to take out orders needs to be running our government. read more

Cartersville next to Target. I ordered the spicy deluxe sandwich and ended up with regular. The waffle fries contained approximately 3 whole pieces and the rest were crumbs or pieces. I notified the manager (Carson) which stated my order was for a regular and there was nothing she could do about that order. I guess they changed their policy on messed up orders. My loss. Do not recommend. read more

This has to be the most impressive Chick-Fil-A I've ever graced. The employees are almost too friendly. There are real flowers on the tables. It's clean. There is complimentary mouthwash in the bathroom. Wifi is free and actually works. And of course, the delightful chicken and waffle fries are hot and superb. Yum. read more

This Chick-fil-A is the best I've been to....and our fam always eats Chick-fil-A when traveling (so we've been to A LOT). Super clean, the BEST customer service around, and the food is always consistent and GREAT! You can tell they work hard at being the best in their industry. Can't say enough good things about this store. read more

Great food. Porch is dog friendly. Kid friendly. Handicap friendly. Good restaurant. The chicken is a tad greesy but just squeeze it on a napkin. If you have a problem they will take care of it. read more

Chick-fil-A - Fast Food Near Me - Cartersville, Georgia

Very busy!!! It took awhile to order but our food came out pretty quick. They gave me the wrong sandwich but they corrected it and gave me the right one with no issued. They forget my friend's coffee but they have her a bigger size when she finally got it. The employee were friendly and the dining area was clean. It was a good breakfast but not the best chick fil a experience. read more

Holy cow Batman! Is this really Chick-fl-A? I think that Christmas may arrive before my food. 2 people have bright stuff back while we are waiting. The bathroom was not clean. One person seemed to be mopping but the floors were super slippery after not before. (My son really liked) read more

The store is always super busy but they have a good staff that moves you through the line quickly. My only complaint is that the fries are always cold. They always get my order right. read more

I have always went here before I went into work and ofr my breaks. My visits were always greeted the warm welcome smile and a fast correct order. Dealing with some crazy people at work a good generous welcome is always a plus when walking into a place of business. Chick-fil-a is and will always be the place I turn to if I need a fast meal on the go. read more

The wait was longer than expected but the food lived up to the expectation for chick fil a. We had some salads, chicken sandwiches, and some nuggets and they were all super good! read more

Chick-fil-A is one of the only fast food places I will eat at. This location is good. The employees are nice. I wont review the food because it's always the same and you already know what to expect. Chick-fil-A usually has very nice employees and is usually very clean. read more

It's fantastic....the best fast food chicken you can get! The service is always fast and efficient. Food is always hot, and they get you in and out in a timely manner. read more

Very clean Chick-fil-A! Went the second Mile to Give us 2 biscuits when we were trying to use the new app and failed. Great app and will use it often! Thanks for being a great staff! read more

I always love chick-fil-a. They seem to always have the friendliest staff and best food (not to mention its clean!) This particular location can do better. Their breakfast ends at 11 and i arrived shortly after 10, they were completely sold out and (unlike other locations) refused to make my order leaving me with a choice of what else to order. The first time i went here i went through drive through and the girl dropped my change..right into some gooey polonesian sauce that had busted and wasn't cleaned up. Please do better, you're the only "chick" we got! read more

I've always had pleasant experiences here. I downloaded yelp just so I could give a POSITIVE review. The workers are always caring and kind, the restaurant and bathrooms are always clean, and the food always hot and correctly served. They go above and beyond the norm for "fast food" places. For example, I'm a mom of two small children, it was pouring down rain and I had no umbrella. A male employee walked me out with a store umbrella, getting soaked himself. Not only did he just walk me to the car, but waited patiently as I snapped the kids in their seats. You dont find that type of customer care anywhere anymore. read more

The only negative thing I have to say about this location is that if you're coming from i-75, it is VERY hard to find. Good luck!

Drive-thru was busy but quick. Staff inside were friendly and pleasant despite the shear amount of business this location was doing. Grilled nuggets were an absolute hit with the kids. read more

Awful staff members. Both cashier and manager were rude. I went April 4th and called corporate after getting such awful customer service. They said that the store owner should call me soon. I have had to keep calling that store and I have still not gotten a call back. It has been 4 weeks now. I guess their ego is too big! read more

I Hate coming home to eat my food to find out that I got Diet Coke instead of Coke.. Gross

I go here all the time since I live close by, and I have never been let down! This place is always pretty busy, but I don't think I've ever waited longer than 8ish minutes for my food, which is very reasonable. The staff is always friendly and the food has always been great! read more

Waited 25 minutes for a small milkshake... had to walk out, empty handed because I had places to be. Nobody came up to me to inquire if I had been served yet or anything. read more

Waited in line for 30 minutes to be served 3 cold chicken biscuits, not even luke warm. Biscuit tasre like wet flour. This particular chik fila's food is going down hill. read more