Was ice cream cone, but I seen people on the phone doing whatever they want to do at least three people on the phone do whatever they want to do and the ice cream cone that I got didn't even feel the ice cream cone itself. The ice cream that went on the cone didn't even fill the coat didn't look nothing like the picture for $1.80 something so all I got was ice cream cone. Why did it take so long for one ice cream cone cause I had to wait for the ice cream person that doesn't know how to put ice cream out of a machine on a cone. The manager was gonna do it again, but I told him I waited too damn long for the ice cream to begin with if I come back here again because McDonald's ice cream machine is always fucking down. I will complain and turn into a Karen on these motherfuckers and don't give a fuck. Maybe they need to train the people but to stay off their fucking phone and learn how to actually use the ice cream machine to put it in the ice cream cone. read more

Amazing place!! Wonderful staff! The food was super fresh and everything was clean! Like I said again, the staff was completely amazing and super nice! read more

Waited over 20 minutes in curbside, was given cold food and zero sauce, and was given no pickles on a sandwich that was supposed to have extra, I'm very disappointed. read more

They didn't have any chick-fil-A sauce, otherwise service was good. Very polite servers

Raw bacon on salad didn't want bacon and missing drinks and fries tried calling and phones been just ringing busy I bet so as it's close to closing time yayyy read more

I left my credit card there and a very nice worker has fast thinking even tho it was super busy. His name was Ahmondae, what a very good customer service I thank this chick fila for this act. 5 stars read more

Normally fast food places have horrible service and food that makes you sick but chick-fil-a is opposite of that it has amazing food and a play place for the kids I recommended this place read more

Always great service here at Chick-Fil-A Westdale! They have the crispiest and tastiest waffle fries - never soggy! If I am able, I prefer to drive across town to come to this CFA! They also have the fastest drive-thru in Cedar Rapids! Keep up the great service guys! read more

Stopped in again, and again I am impressed by the friendliness of the staff. First time trying the chicken salad sandwich, the wheat bread makes it seem a bit dry, as all wheat bread does. Oh well. read more

Was there yesterday and I ordered at 10:31 didn't get my food until 10:54 and everything except the chicken noodle soup was cold and there were people getting their Uber eats and DoorDash orders before me and I was there first I've never had such bad service from a chick-fil-A read more

They've forgotten to give me Ketchup the last 3 times I've gone through the drive thru. And have given me tea when I've ordered soda. They need to pay more attention. read more

Chick-fil-A has set the bar high, however this location is not consistent in delivering a quality product in a timely manner. This store has gotten worse and worse and is now only marginally better than a McDonalds, etc... Still get 4 stars because of the relatively good value compared to other restaurants. read more

It's amazing how fast the drive thru is. Staff always goes above and beyond to ensure great service. The food is great but the service is what truly sets this place apart from other fast food restaurants. read more

Had an amazing experience from Drive thru to window , left with a 30 count nugget and a smile

The lady did not repeat my order and did not know what she was doing, my sandwich had pickles on it when j specifically asked for no pickles, highly recommended going to the lindale area one. Way better service. read more

Last month I went there my fries were cold. Today I go there and they forgot my extra applesauce for my son. Employees are nice but the service has gone downhill read more

We r on vacation in Cedar Rapids for the Iowa football game. Game was great. Breakfast twice at this Chic Fil a and let me tell u, you have to stop. Thanks Karl and Fran read more

Super fast, good service, and tasty good that I've come to expect at every chick fil a I've visited. The number 8 cool chicken wrap with a side salad is my go to. I loooove the creamy salsa and light balsamic dressings. Cane around 830 pm on a Friday and was through the drive through in 3 minutes so I could get back on the road - it was great! read more

I work nearby so I go to this location often for chicken noodle soup, superfood side salad and large diet soda. The chicken noodle soup is generally piping hot, with relatively good flavor but I usually add salt and pepper. The superfood side salad is a kale salad dressed in a vinegarette, it comes with a package of nuts with dried cranberries. The service is quick, the staff are friendly and helpful. I always feel like it's a bit chaotic here, but can't put a finger on why. The food is good, the customer service is good, I would recommend trying this restaurant. read more

Gave me barbecue sauce instead of buffalo. Not a big deal but they should maybe pay a little more attention.

This is BY-FAR the BEST Chick-fil-A I have ever been to. There was a line longer than the parking lot outside, and there were workers standing outside taking orders at the drive-thru along w/ the machines, also me and my boyfriend got our order within 5 minutes. The positivity, and charismatic energy made me, and I'm assuming everybody else calm, safe, and happy! The manager was telling the workers good job, and I'm glad you guys are here, over and over again! I loved that. With experience working in a kitchen, i give props to him! The staff in the kitchen also had THE BEST attitude ever. I will definitely recommend this Chick-fil-A, and definitely be coming back! read more

Always a pleasant place to dine in or even carry out. The workers have great customer service and are very eager to help in any way that they can. read more

Since I was at work I used the app to put in an order. NOWHERE on the app does it say you MUST pick up breakfast orders BY 10:30. Placed the order at 10:20 and picked it up at 10:40 and was told this. Nothing in my order was ready. I had two nugget orders, two chicken biscuits and drinks. He said they throw away the breakfast orders at 10:30. So the order was sitting there less than 10 minutes and they toss it?? They tossed the nuggets and drinks also. This makes no sense. So I had to place another order for the nuggets and drinks. This is ridiculous. Will not use this app and will not be back to this establishment. read more