This Chick-fil-A is overwhelmed, and simply cannot meet the demands placed on it. I DoorDash (lunch shift) and stopped accepting Door Dash offers from this location. There are always 6-8 Dashers standing there waiting for orders, and two lanes of drive-thru traffic wrapped around the building. And, oh by the way, dine-in customers also need to get their orders. The staff is noticeably so over it; and it shows by falling short in what you typically expect from Chick-fil-A customer service. read more

Wow, this location does not measure up to what I've come to expect at a Chick Fil A. I was able to find parking, no problem. Fourth in line, I moved along in good timing. The customer in front of me had left his receipt so I asked if he wanted it. The cashier than kind of matter of factly also offered it to him. So my turn to order. My usual order is the spicy chicken salad but with regular grilled nuggets. The cashier wasn't sure how to input that so the manager arrived to assist. I showed him my app and how it's one of my regular orders. Finally the order was placed. The scanner for the app and earning rewards is oddly placed on the side of the beverage dispensers. It was quite challenging to use. I paid for my order and no receipt. When I asked for one the cashier said it must be out of paper. And that's it! No attempt to get me a receipt. There was a line behind me so I didn't push for it. My order was delivered to the table and I noticed bacon on my salad. I approached the counter and asked the manager if the Southwest salad now came with bacon. He said no and a new salad was made. This was probably the worst ChickFilA experience I've ever had. Fortunately I'm almost never in this area. read more

Chick-fil-A - Correct Southwest salad! - Fast Food Near Me - Charlotte, North Carolina

Wow. I live in the west coast I've been to so many Chick Fil A's in California, Oregon, and Nevada. This was our first in North Carolina. It has to be the worst Chick Fil A I have ever been to. I would have thought I was at a McDonalds with how bad the customer service was here. Forgot salad dressings, no kids toy, no thank you's or my pleasure at the drive thru. I can't believe how bad my experience was here. Really explains the overall 2 star rating this location has. read more

This location needs a serious overhaul with employees! We pulled in at 8:55 and the door and online hours say they close at 10:00. Our family of 4 and another family of 2 were approaching the door, and an employee ran out and said "we're closed in the dining room, but you can go to the drive thru." When we questioned why the door said they close at 10:00 and it wasn't 9:00 yet, she rudely replied "well, we're closing the dining room so we can get out of here on time." This is NOT how Chick-Fil-A is supposed to treat customers. On top of that, it took us 20 minutes to get through the drive thru, and the staff inside were talking, laughing and taking their time to get orders to the window. I specifically asked for no ice in our drinks, and all 4 had ice. When I asked her to please remake them because I asked for no ice, she refused and said "I have too many cars behind you to do that, sorry." This is my first horrible experience at a Chick-Fil-A, and it may be the last visit my family does at this location. read more

Waited 45 minutes for food in drive thru. A second car we were with went in, used restrooms, ordered, ate and then left before we even got food. Soo disappointed in this restaurant and will be sure not to visit this store as this is not Chick Fil A level service. Corporate really needs to take a look at this location as I am not the only one with similar complaint. Would Love to talk to a manager about our experience #disappointingservice Robert.lucas.dps@gmail.com read more

I was excited to try the new pretzel bun club sandwich. What I got was a dry cold bun with dry cold chicken inside and a white tomato during the peak of tomato harvest season. So disappointing. Do better people! Not up to the chick fil a standard by a long shot and not hard to fix this. Ugh. read more

ordered my food online to avoid the long wait and still waited 30 minutes. stopped coming here a while ago but they had gotten better with their service so I continued to come. Guess I'll be going back to another location. read more

Service is awful. Waiting in drive through 20 minutes just to get to the window, where the lady made us wait another 3 minutes just to tell us Mac & Cheese will take 4 minutes to make. Store did not have a single adult in it. Unprofessional, slow, and the guy that carried out the food just handed it to me, not thank you for waiting of total of 30 minutes or my pleasure. Wtf... read more

Great food great service and always clean and peaceful. We had breakfast it was hot and good

3rd time I've gotten my order messed up at this location. Manager there (older Hispanic woman) is very rude and speaks to you in a rude, condescending tone constantly. Any time I've gone back to get my order fixed, they try to blame it on you. read more

I will NEVER return to this CFA ever again. I go to the drive thru and the lady who was standing out there didn't acknowledge me until moments after she was done with her conversation with her coworker where she was complaining about whatever. Once she was finally ready to take my order, I don't even get a hey how are you none of that. Just straight "what can I get you ". Once I was done ordering and paying, the girl just walks away and doesn't say nothing . I gave her a look and then she proceeded to saying have a good one. I go to the window and hand me my bag. I said thank you and was completely ignored. I said it a second time and I just get a simple stare. CFA is known worldwide for saying "My Pleasure " and I haven't got that not even once. Pathetic . There was no difference from McDonald or Burger King as far as service read more

Many years ago this location used to be good, now a days slooowest location in town. Just had someone pick up and order for me while I ran some errands, my food got home, no sauces or ketchup, no straws, large fries box half way. Too many issues at this particular location but seems to be that owner operator doesn't care. I see all the comments for slow service and a trick for here is to go inside, still doesn't fix the poor service. read more

Food was good, delivery was a little late, but everything was still fresh. Doordash had to wait about 15 minutes for the order to be ready. The only negative is that they didn't include the sauces we asked for. read more

Staff was playing around during dinner time, multiple staff members following each other into the men's bathroom, talking to other customers across the dining room, slow service, mid cold food. Make the drive to the rivergate or fort mill location. read more

If you expect anything other than just chick-fil-a food, think again. There is no kindness, no service that you expect with this chain. I suggest only coming to this location if it's a necessity. Now there are some employees that are here that are great (Freddy was one of them), but the majority could care less. The woman who took my order made it seem like a complete hassle that I was redeeming points for a food item. It just wasn't a pleasant experience. Food = good - it's what you expect from chick-fil-a...it's the service that is sub par at this location. read more

Whew this drive-thru line takes forever. 35 minutes to get a salad. I mean the salad was good (even though they forgot my toppings ...croutons, dressing etc). Def not a quick meal. Inside says it's closed but I saw several customers go in and come out with food and drinks as I waited in the drive thru line so I'm not sure how they're operating. The guy who was taking my order stopped mid way because he saw his friend in the next line and he went to go chat and then came back. He apologized but still. I know they're short staffed but they have to figure something out about the long wait times. read more

Chick-fil-A - ows a salad in a plastic container - Fast Food Near Me - Charlotte, North Carolina

The staff were completely rude and inattentive. One of them being a "team lead". Worst experience at a CFA we have ever had.

This place holds the standard of cook out since the pandemic this location has gone down terribly bad customer service and very ghetto

I consider myself a full blown Chick-fil-A junkie and can confidently say that this location is nowhere close to performing at Chick-fil-A standards. I have been eating CFA since the 80's so have a great understanding of how the food should taste and be prepared. This location consistently serves cold food that doesn't even taste the way other locations do. I seriously don't even think the nuggets are the same. If it was a one-off; I'd think nothing of it but I've visited this location many times due to close proximity of where I work. The customer service is several steps below what CFA employees should be and the food is just straight up bad. Corporate desperately needs to step in and get this location under new management, because right now they are giving CFA an awful reputation. read more

The Chick-fil-a off of South Tryon at Whitehall n Charlotte, NC had a staff working this afternoon was rude, inattentive to delivery drivers waiting to pick up orders. I will never visit this location either as a customer or delivery driver again. The owner of this location needs to seriously retrain his employees. I have never had such a horrible experience at any other locations. read more

I had a wonderful time at this chick fil a. I ordered for here and got my food in a few minutes. The employees checked on me and asked if I wanted a refill on my drink. Super kind workers that care about their jobs. read more

If I could give this place zero stars I would. Truitt Cathy is rolling over in his grave as we speak. Should have gone to the McDonald's next door. At least I know the service will be crappy there. My pleasure ? Whatever. read more

We arrived with 4 mobile orders at the drive thru and the lady told us they were closed at 8:57. Their website says 10pm. She said we can try and go inside. The second we go inside all the workers are yelling that they are closed and to leave. They said we would get refunded but never did. Really upset will never return to this location. read more

Genuinely one of the worst Chick-fil-A's I've ever been too. Even having ordered ahead on the app, we still waited in line for over 20 mins just to get to the window. At 11 am? I can't imagine lunch or dinner rush. Won't be back read more

Well we have been to Old Whitehall 2xs this week and rivergate last week . Order went thru on the app all 3 times we got there was told Ice cream machine is broke no milkshakes. Why do you allow to order on app then get there and it's broke. Take it off! These 2 are owned by the same person and it seems food is cold 1/2 the time as well ice cream machine they're getting a bad if NOT worse than McDonald's read more

I'm sure Chick fil a has wondered why my visits have slowed down...well, Hard to get in and out of parking lot at this location. Drive thru is slow No workers outside taking orders Nuggets not as good as other locations Previous visits: nuggets not fried hard enough, little batter on them. read more

Chick-fil-A - Drive thru line-no workers outside taking orders like other locations - Fast Food Near Me - Charlotte, North Carolina

Frequent this location often and very hit or miss. Sometimes their fast and other times they are extremely slow. Sometimes the staff is pleasant and give you the expected Chick-fil-A experience and other times they are oblivious to what's going on and some are just liars. My last visit, Thursday 9/16 was terrible. After waiting in the extremely long drive through line I was able to finally order. The girl asked me what I wanted to drink and I said sprite, she said we are out. I said ok, hi c fruit punch (mind you it's always flat but that's what came to mind first) and she said we don't have any soda, just tea, lemonade, water and frozen drinks. Sooooo why not lead with that? Anyways I got a tea and backed her up because I wanted to tell her I wanted to make my fries and drink a large and also my sauces. I paid and proceeded to wait for my food, I reach where the actual drive thru menu and intercom is. Here is where it gets interesting...an older lady runs out with my food. I see she is carrying a regular size drink. As she hands me my food I tell her I was supposed to get a large she said no this is medium. I said I know but I ordered large, she says "oh well it's a medium, here" and tries to walk a way. I called her back and said excuse me that was rude, she says "nothing I can do you already paid".....hmm what kind of Chikfila service is this. So I call her back again and say don't worry I'm going to call and complain and I ask her for her name. When I tell you she was stumbling so badly. She finally spit out Sophia. I immediately knew it was a lie. I let her go and I continue through the line until I see another worker who can verify her name. The worker says her name is Rosey...I knew it. I said she told me Sophia and the worker just laughed and nodded as if she knew what this women was capable of. When I look in my bag I realize that I did at least get a large fry but for my 12 piece nugget and large fry they only gave me one sauce and one ketchup packet. I also never received my receipt smh. Anyways, I immediately called the store and spoke to the manager, they don't even have a Sophia that works there. I'm waiting for the matter to be rectified once I return. The problem is the manager told me to come in at 3 when they are not busy but I'm not hungry at 3, I'm hungry at 1 lol. read more

Chick-fil-A - ows a neon sign for a restaurant - Fast Food Near Me - Charlotte, North Carolina

See all

By far the worst Chick-fil-A in Charlotte. Every time I come here I'm presented with some kind of issue. This morning I should have just kept it moving when I walked into customers highly annoyed and requesting a refund and returning their order but I wanted to give them the benefit of doubt. Another customer left without even getting her complete order and I noticed she was online filling out a customer experience survey. To start off Ashley taking the orders at the register skipped over me and took someone who was in the wrong place before me. I had a very simple breakfast order and the kitchen couldn't keep up. What I kept hearing shouted around was they needed eggs. My order didn't have eggs. I order 4 chicken minis and an order of hash browns. I waited over 15 minutes for my order. Additional most of the employees have no customer service skills. I'm not sure what the protocol is at this location is but they are not customer first. I looked on the app to see who the owner/operator Peter Cestrone was and I've never seen him in the store. He needs to step foot inside and see what us customer deal with when we visit his Chick-fil-A. Laura the person bagging the orders was very rude to several customers. She kept walking to the drink dispenser where I was and mouthing her personal complaints with the kitchen and looking to me making me feel very awkward. My past issues normally surround customer service. I was mad to feel like I was stupid one time because I placed several different orders however I was placing the orders in a way that I could keep them separate. Guess I was taking up too much time with Daniel that day. I know this location is the closest to me but I'm going to start driving to others. Chick-fil-A 8032 S Tryon St Charlotte, NC 28273 October 9, 2018 7:20am read more

Chick-fil-A - Sausage biscuit and hashbrowns - Fast Food Near Me - Charlotte, North Carolina

Listen to the reviews, the employees do not care about you! Really they hate you for walking in the door! I've never been treated so nasty at a chick-fil-a. Chick-fil-a is known for how great their customer service is but that's nonexistent here. We walked out because of how bad they were treating us, I'm not giving you my money. They were training a new employee on the register and I felt so bad for him. If he had a question the girl helping was treating him so bad. I wouldn't be surprised if he already quit, I would have! We ended up going to the McDonald's next door and I think they were some of the nicest McDonald's employees I've encountered ironically! Don't waste your time or money at this chick-fil-a! read more

So, what y'all know about that egg white grill on the breakfast menu?! Well, I wanted something that was light but filling. I ordered it using my free rewards off the Chick-fil-A app. Not only was it free it's my favorite off the breakfast menu. The white egg and cheese covers the whole grill chicken not to big/small just right. Topped on a egg muffin. I love using curbside to order my food. This location was very quick it took like a minute or two to get my order. This by far was the best time for my order. The server was very friendly he had on his mask and gloves. Also, told us to have a great day. read more

Chick-fil-A - ows a red car at a gas station - Fast Food Near Me - Charlotte, North Carolina

Food had hair in it. I am beyond disgusted by this grows hair in my chicken minis . Displeased! Still demolished it read more

Chick-fil-A - Chicken Chick-n-Minis- 10 ct Meal - Fast Food Near Me - Charlotte, North Carolina

The employees here seem like their will to live has been taken away. They don't fill the fries up...other than that the food is good. But if im paying for a large fry im expecting a large fry. read more

Chick-fil-A - Ordered three large fries and this is what I got... - Fast Food Near Me - Charlotte, North Carolina

the restaurant here is terrible, i ordered on my phone at 11:13am and waited 23 minutes for my food to arrive, then i told the person who seemed to be the manager that i waited too long, the woman just looked at me and didn't even apologize read more

Slowest Chick-fil-a I've ever been to..I've been in the drive thru for 20min and still have not received my food..

Probably the worst location I've been to. This was my second time going and I was disappointed again. I ordered my food 10 minutes before my arrival and received it 15 minutes after clicking "I'm here" ... this location does not believe in urgency. I was very specific on my requests and they were overlooked and I am thankful that the young man who was at the register (I believe his name was Christian, I hope) looked after me and took care of me when no one else did-- Instead, I was stared at by the girl responsible for placing mobile orders on the counter instead of her checking to see if I was okay. read more

See all

SLOWEST CHIKFILA ON EARTH. 20 minutes waiting and it wasn't even lunch or dinner rush.

This store is the nastiest , slowest , and rudest chickfila I've been to. Im not one to write a bad review but I've been here multiple times and it's the same each time. Rude employees, very slow lines, overall just dirty and my food this recent time was not good at all. Im not sure why or how but yeah, this location is a big no bookie . read more

Unsure what happened today at Chick-fil-a, I placed a mobile order. It was a Chick-fil-a sandwich with tomato and lettuce. To my surprise when I opened my box there was a bun, lettuce, pickles and tomatoes. Where was the chicken-the person at the counter looked at my box and was surprised as I was. The manager an older female was giggling and said to the cooks, " just get a piece of chicken". The manager could use some growth in her customer service and managing skills. There was no sincere apology plus all the staff in the back were laughing while I was standing there. It's didn't seem like the Chick-fil-a standards. Hope it was has just a hiccup today. read more

See all

They are perfectly capable of opening their dining room and relieving some of the traffic in the drive-through. I do not see any value in waiting 40 minutes for a chicken sandwich. They are simply using Covid as an excuse not to open their dining room because drive-through customers are easier to serve and mean a higher level of profit for the restaurant. I don't mind anyone making money but, I should receive some value in return. Is this the best they can do? Is this restaurant so poorly run that they have to make up for lost profit by offering less for the same price? Is this how they see us? I think I will simply drive by instead of driving through. read more

To those who are concerned about this Chick-fil-A, make sure you complain to corporate! Their customer support number is on their main website. Moreover, I'm visiting from out of town so I'm not sure if the quality standard here is generally lower across the board than other places? That said, I ordered a spicy chicken sandwich meal and what I received was not good. First, my fries were all in tiny pieces like what you'd find when there's no fries in the hopper. Second, my chicken sandwich bun was rock hard like the bread was over toasted or sitting out exposed to the open air all day long. Judging by the overall rating of this location, I'm assuming this is the norm? I know one thing, I don't think I will come back and I will certainly not bring any colleagues here. read more