I've been coming to this Chick-fil-A for over 10 years, and it's honestly frustrating to see how much it's gone downhill. Between the new staff and the constant issues, this place feels nothing like it used to. The service has become consistently poor, and there's one employee in particular who is repeatedly rude. It's not a one-time thing--it's every interaction, and it's exhausting. What really crossed the line was when my toddler found and ate foreign particles in her breakfast bowl. Any parent knows that moment of panic--when your child suddenly reacts to something in their food, starts crying, and you have no idea what they just ate. It's scary, upsetting, and completely unacceptable. I reported it to customer service, and this location told me to email the manager. I did--and never heard a single word back. I followed up with customer service again and was given the same response, with no resolution. At this point, it's not just disappointing--it's unacceptable. My family used to come here every Saturday morning without fail, but that tradition is over. Thankfully, there's another location nearby that actually meets the standard, and it's absolutely worth the extra five-minute drive. Do better. read more

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First of all, the service was wonderful! The young lady at the register was very attentive and helpful. I wish I had gotten her name. She was African American with long pony tails down her back. Others seemed to be walking back and forth trying to look busy but were not. 3 people actually looked me IN THE EYE and turned around as if I wasn't there. I always use the app when ordering. When my order was delivered, half of my condiments were missing. That's when I went to the counter and was ignored. Next, I ordered a Cobb Salad, my usual, and 1/3 of it was the butt of the lettuce. Not what I'm used to from this location. The only reason I'm doing a review now is because this is the 3rd time my salad wasn't up to par here. I will be back and hopefully things will be better. ‍ read more

Chick-fil-A - The butt ends of lettuce. - Fast Food Near Me - Charlotte, North Carolina

Dear Chick-fil-A, We got beef--and it ain't about the sandwich. You've been a staple for years, and while the food quality's been slowly slipping, most of us stayed loyal. But this? This is the final straw. You've betrayed the one thing we could always count on: The sauce experience. Let's talk packaging crimes. Look at this photo. Just LOOK at it. What is this jagged, half-shredded, aluminum apocalypse? This isn't a sauce packet--it's a failed origami attempt in a war zone. I remember when opening a Chick-fil-A sauce was a smooth, satisfying ritual. You peeled it back in one graceful motion--no mess, no drama. Now it rips like it's made of recycled guilt and duct tape. How am I supposed to dip anything when I'm out here doing finger surgery just to get it open? When your to-go game used to be on point, I could eat in my car stress-free. Now? It's a sauce-splatter minefield. I shouldn't need an engineering degree and a therapy session to enjoy some nuggets. Fix it. Respect the sauce. Respect us. We're watching. read more

Chick-fil-A - Fast Food Near Me - Charlotte, North Carolina

Service friendly obviously and quick. Food flavor - we love it. I truly never come to fast food in general but today I felt like getting a treat. I order my daughter a kids meal vi strips w fruit and a toy. I get myself the original w fries diet lemonade and add a brownie plus a Mac and cheese to the order. They brought me the food. I though " let me just check" ... there was no fruit nor brownies. I tell them they bring me. I leave. On the way home I gave my daughter theee pieces of fries I ate other three. I kid you NOT looo at the picture I posted. Literally they gave me a 1/3 empty fries!!!! I'm so upset just because they were SO dang good!!! My daughter was sad too.. so watch out. The Mac and cheese had no cheese on top like it should. Delicious sandwich at least bit of a disappointment. read more

Chick-fil-A - Add 6 other fries to this - Fast Food Near Me - Charlotte, North Carolina

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After a wrestling tournament my team and I were just trying to get something to eat. Unfortunately, the staff was not welcoming or helpful at all. We weren't attended to properly and felt completely dismissed. After traveling that far, the last thing you expect is poor customer service. Very disappointing experience. read more

My order was incorrect, so I had to return to the store. However, the manager kindly prepared a new order, which shows that they provided great customer service. read more

This location is TERRIBLE. I placed a delivery order using the Chick-fil-A app and never received my order. The Chick-fil-A gave it to someone random who doesn't work for their delivery partner DoorDash. Chick-fil-A refused to replace the order and wouldn't give it to the dasher that was waiting at their location. There was no way to contact the fast food restaurant, manager, or its owner. They clearly do not CARE about their customers. This place should be closed! read more

Put in a mobile order that was confirmed. Once I got to the drive thru they couldn't find the order. No problem went inside and showed the teller. She insisted that I was incompetent and just didn't do it right. I showed her my phone to ask what I did wrong and she was very rude and just kept telling me I was wrong. Mint hill Chick-fil-A is a bit further but just go there. Nicer people read more

Who doesn't loveeee Chick-fil-A?! This is our go-to location especially during the pandemic. I always place my order through the app and do curbside. It is so easy, you park, enter your parking space number in the app, and then your food is brought out in a sanitary plastic bin. You grab your own food, so it is completely contactless. My order is always accurate and the service is fast. Not only do I enjoy the food, but the service is top notch. I usually get the market salad with nuggets or grilled chicken and fat free honey mustard. I love the diet lemonade. Other go to orders are the spicy chicken sandwich, fries, superfood salad, and basically everything on the menu. The app rewards you with free food too, so it's a win-win using it! read more

Do not support this Chick fil et on Albermarle rd!! Please , if you order from Uber eats and Chickfila messed up your $80 order Uber eats will not help you neither will Chickfila. We have been frequenting this location since they open. My family has worked in their other locations over 30 years ago. And I was taken aback at their customer service!!!! I was brought to tears that they have changed so much. And wouldn't not budge in helping me. Until I was brought to tears Seth the manager was like a robot . Where is the humanity!!! Wake up America!! Geez ... I'm done with Uber eats and this chick filet. If you know me please drive the extra mile and go to mattews or Minthill . read more

Worst Chick-Fil-A I've ever been to. I'm not one to leave bad reviews. In fact, this is the first bad review I have ever left. I've given this location a few chances, and each time it has just gotten worse. I'll start with something that the staff can't really help, but is still pertinent: the parking lot is AWFUL. Getting through the drive through is a chore in itself. Moving on, the service is just not that good. The staff is very slow, and it takes forever to get your food most days. Today, my wife and I were asked to pull out of line to wait for our food. We ended up waiting almost 20 minutes for 2 kids meals and 2 chicken sandwich meals. When we finally got our food both sandwiches were cold, basically room temperature. Overall I will not be returning to this location. read more

We dined here for lunch today. The employees were friendly enough. Our orders came out correctly. Our food was pretty good. We have no complaints with our experience. This location has a covered drive thru so you don't get wet while placing your order. They had employees taking orders on a tablet to speed things up. This location has a play area for the children. It isn't large but it is well kept. read more

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I gave this location a 2 because the staff is so sweet, otherwise I would have just given it a 1. I'm not sure what it is, but I've tried this location at least 3 times and there is something missing with the taste of the food. My chicken never seems as seasoned or tasteful as other locations. Almost like it's old and the bread is a bit stale. Also, I usually get an Arnold Palmer WITH NO ICE, and I swear it always tastes as if it is watered down. Absolutely no sweetness with very little flavor. I can never finish my meal. I may as well just order the fries. Needless to say I'm very disappointed and won't be visiting this location any more. read more

I went to the Albermarle Road location in Charlotte. I went through the drive-thru to place my order. There were several vehicles behind me. When I got to the window to pick up my order instead of getting my order I had to wait while the employee at the window walked orders to the vehicles behind me. I thought it was first come first served. I tried to call and report this to the manager, but of course, the mailbox hasn't been set up. I won't be visiting this location again. read more

Alway great!! They embody CUSTOMER SERVICE and it shows!! Always smiling faces. Would definitely recommend!

I am sick and tired of this location. I come here once every blue moon because each time I come it's a problem with my order or with the service. When I pulled up the kid taking my order had an attitude and was telling me I couldn't I have a sliced filet on my salad, though I spend $100 on chick fil A's period. The kid didn't ready my order back and ended up giving me a Cobb salad. At this point im going to throw it at the windows for them to clean up read more

This location is fantastic. The traffic is a little crazy (but I feel like that's normal for any Chick Fil A) but they are fast! I went on a Saturday morning & was in & out in 10 min at the most. I gave 4 stars because the biscuits were super dry unlike how they usually are. The iced vanilla cold brew is phenomenal. Don't sleep in their iced coffee :) read more

Chick-fil-A - Iced Coffee - Fast Food Near Me - Charlotte, North Carolina

I love this location. It's further away from my place but not too far. The Cotswold location is convenient but tackling that drive thru..no está no bien..I rather go the extra mile for a smoother experience. This salad has been dinner 3 nights this week and counting. I get the spicy chicken patty so I can cut, dive and crunch. The flavors come together so well it's refreshing. Your spicy chicken is supreme imo...no hype needed like the other lames. read more

Chick-fil-A - Market Salad - Fast Food Near Me - Charlotte, North Carolina

The owner/management needs to be replaced. I hated working for this company. But, I had to give it to them for efficiency. This place ain't that. DO NOT place a mobile order that you don't plan to walk in and pick up. Drive-thru sucks read more

As far as CfAs go, this one is pretty standard, but what always stands out to me at this location is not only how fast they move the line (both lanes are always at least 3-4 cars deep no matter what time of day), but just how nice everyone is!? I mean, these poor kids stand out side all day and yet they are always gracious, welcoming, and just their tone and demeanor! Shoutout to them and their training staff! I had cut out CfA because of their stance and support on certain things, but came back out of desperation (for the money, it's actually pretty decent fast food) and was just floored by how cordial the staff is here! I also love that they get my sauce requests right every time. At my old CfA this was a big point of contention. In any case, if you are having a crappy day, then I recommend coming here to just get treated as and talked to like an actual human being! read more

I just love the customer service at Chic Fil-a. Definitely A1 service. Everybody is so nice, they get the orders right, and its just an overall great place to dine. Now lets talk about this new set-up. I'm not sure if I like the new and supposedly improved drive thru. It seems like it makes drive thru more congested. Someone must be out there at all times to direct the traffic. It's gonna take some getting use to. read more

Terrible service. Bunch of high school kids that get your order WRONG! They don't know how to listen.This isn't my first instance of them getting my order wrong. Two weeks in a row not a coincidence. read more

Great crew, professionalism, and fast, and considerate employees. When I do order Chick-fil-A, I prefer the Albemarle location. This store exemplifies the standards of the company and they operate like an anchor store in the area. I once had an order where a mistake was made-which was rare in itself. The acting manager apologized and made the order right and also upgraded the beverages and threw in a large waffle fry and ice dream for my son. That type of consideration for customers is why I am loyal to Chick-fil-A, the brand, and especially the Albemarle location. The employees seem to actually be happy and their pleasant disposition and efficiently is appreciated. read more

Worst chic fil a. Line slower than McDonald's every single time I come I have to wait forever for my my meal, it being packed or not.

This is the second time we've placed a mobile order well before 10:30AM, waited in line for over 30 minutes, only to be told our order has been cancelled and they can't honor our order. Seriously? read more

Place was trash hot trash worst experience I have ever had at chicky smh...... spicy chicken sandwich was half chicken the rest was cheese..... read more

Chick-fil-A is always busy. But my suggestion would be just wait in drive thru or go inside. DO NOT USE curbside. They curbside process is an after thought and you will be waiting longer then drive thru or inside. People are usually nice. Didn't have a good experience on my last trip with customer service but usually ok there. Probably would take the extra drive to the new mint hill location before coming back to this one read more

Chik Filet you're breaking my heart. No longer efficient like you you used to be. Lately I am always having to park and wait. If we can't count on you who can we count on? There is no such thing as Fast Food anymore. read more

I come to this Chic-fil-A once a week and I must say that I was very disappointed with this location today. I had an order of minis with hash browns and an order of minis with parfait. Half of my order was ready and I had to wait about 15 minutes for the other half to be completed. By that time the other half of my food was cold but I didn't want to wait any longer. read more

Like most Chick-Fil-A restaurants, this one provides stellar customer service. The employees here go above and beyond for their customers. My only issue is the parking and drive thru situation is very confusing. There's multiple ways to enter and exit the parking lot but I couldn't figure out where to enter the drive thru line. But that's not going to stop me from dining here even if it's for takeout only! read more

I'm not sure what's wrong with this location. Multiple times they get my name or order wrong. Maybe they think it's comical. It's always the POC who work there too. read more

Found fly in my salad. Called to speak with general manager and was told he couldn't talk at the moment and would call me back tomorrow. Like wtf doesn't my business matter. read more

Chick-fil-A - Found fly in my salad and when I called they truly didn't give a shit. Very much so disappointed with Chick-fil-A - Fast Food Near Me - Charlotte, North Carolina

Food was alright at best soggy fries and cold chicken . Workers are rude and have a terrible attitude. By far worst Chick-fil-A I've been to. read more

They did not place the chicken biscuit to my meal in the bag. Instead it was just the hashbrowns and those tasted as if they were cooked in old grease. I have not experienced many issues with Chick-fil-A but the couple of times that I did it was at this location. With this missing item, I was told that I will have to come back to get another. I let them know that I rather not go back in the rain and drive all the way back up there for the food. So I asked the young lady to refund the sandwich. I was told that this was not an option over the phone so I can either go back up there with the receipt the same day or they can take my name to get a sandwich another day. I understand mistakes but it really suck that I will have to drive all the way back up there to get a refund on something that I never received when I made the purchase online anyway! That's very frustrating! read more

Professionalism. Consistent franchise. Humility. Service oriented. It is enlightening to appear homeless & see how I am treated. At thus location- despite my intentional smell, ragged clothing, & hairy ness. Given extras. By both the staff & fellow customers. Yeah. CFA lives & employees it's core beliefs read more

Took my grandma here for lunch. She loves this place. She is visiting from California. She ordered a Chick-fil-A deluxe and I ordered spicy chicken sandwich. Of course we ordered fries as well. Staff is super friendly. They brought our food right to the table. It was busy but that's nothing new for this place. Love this location. Keep up the great work you guys. read more

Chick-fil-A - Fast Food Near Me - Charlotte, North Carolina

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Purchsed a small ice cream cone, the color was a faded yellow mixed with white. When i inquired the asst manager mentioned its just air in the lines of the machine, then he placed me on hold and said its just old cream mixed with new cream. I asked him which is it. He finally admitted he wasnt sure! Please have an answer that at least sounds convincing. No more ice cream for me. They owe me an ice cream if you want one its there in my name. I wont be going back. Lillie read more

Situated on one of the scariest roads in Charlotte, this chick-fil-a is a go getter! The food is always fast and fresh! The service is friendly and they know how to manage long lines during busy hours. I could defiantly deal without all the chatter at the drive thru window. Most of the time, there are a bunch of people at the window joking around and laughing and telling jokes to each other. It is hard to make the customer feel like you have their undivided attention when you aren't even listening to the customer! All I'm saying is, enough chit chat at the drive thru, and more attention on the people paying for the food that keeps you in a job!! Aside from that, the place is very clean inside and out. It is easy to navigate the parking lot and easy to get in and out from the road. Good job, but less chatter please. read more

Most recently when visiting this Chick fil A, I've been curbside ordering our meals. Have to say it does take them a good 10-15 minutes to prepare and bring out the food but it's never wrong and always amazing! read more

I don't know of any company that wouldn't benefit from studying and imitating Chick-fil-a's approach to business. They serve great food. They hire well. They train their employees well. They serve their customers well. Their employees can actually make eye contact and smile at the customers: something that too infrequently happens around here among their competitors. This place is always mobbed, in large part because they do it all so much better than their competitors. Yet, despite the long lines, they manage to keep it moving. They actually hire and staff enough employees to make it happen. At some fast food restaurants, I think that replacing the staff with self-service kiosks might actually improve the customer experience. But not with this CFA. Their employees do great work. read more