It was crowded, yet they seemed to be extremely slow. And then messed up my sandwich, didn't include everything I asked for with the toppings. Thankfully I was eating inside so was able to get it fixed right away. Place was clean, but workers definitely seemed like they could use more training. read more

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Watt he'd a curly haired kid dripping in sweat wiping his face with his hands at the register. I would of walked out if the lady making my sandwiches was not wearing gloves. She was able to re-ring my order in correctly as the gentleman I mentioned earlier did not charge me correctly read more

Always FRESH FOOD the staff is always pleasant at this location the food always comes out in a timely manner. I recommend Jimmy Johns to any and everyone in this Matthews, North Carolina location or anywhere up and down the East Coast. read more

Went here for lunch and the people working here were so unfriendly. No greeting, tried some basic chit chat...nothing. Wasn't surprised the tip jar was empty. The sandwiches were also not very good. read more

The team here is so friendly. I put in a very large order in the morning and they had it ready asap. They did an awesome job and helped me out so much. Thank you guys!! read more

The sandwich was totally uninspired. The bread their advertising brags about baking on site has no flavor. Turkey, same: No flavor. Bacon good, but portion so little, I had to flip the turkey just to find it. Mayo okay. Mayo is mayo. Could not taste mustard. Guess it wasn't on there. There were a very few string wide pieces of lettuce! Tomatos almost as skimpy. All together, I would say this sandwich was like a gas-station pre-prepared sandwich and was worth about half what I paid: Should have been $4, not $8. I would not return to this or any other Jimmy John's. You can get something with more meat, more flavor, and cheaper at Harris Teeter deli counter for $6. Should have gone there and will next time I'm hungry in this neighborhood. read more

Have been ordering unwhiches from here for over a year now and they are always substantial and packed full of meat, cheese, all the veggies etc. What I received today is laughable. They missed the cheese, peppers, avocado, lettuce, mustard, and I got...I kid you not... ONE piece of meat. For $12. Save your money. read more

Jimmy John's - a sandwich with lettuce and ham - Sandwiches Near Me - Matthews, North Carolina

The employees were AWESOME! Great customer service and experience, even though they all had to work during the Super Bowl, their attitudes were Amazing and they were friendly! We will definitely return, thanks guys (and gal lol)! read more

Fantastic employees, great customer service! This is my favorite location as it's unlike any place I've seen! All 3 employees were so nice & friendly. 4 stars because the prices are a little steep so can't afford to have JJ's too often : ( Monroe was AWFUL & has been shut down... read more

I love Jimmy Johns. Compared to subway or firehouse... it's amazing. I have been to this location a few times but am surprised to see that I haven't written a review! We came here before closing. The two men working were extremely friendly and patient. I never know what I want. I always think I do, them I walk in and it all goes out the window lol. I ordered a #12 with no tomatoes and no cucumbers but added pickles and onions. My husband ordered a #1 the way it comes. Food was prepared quickly. Fully loaded. I love the bread!!! We also ordered a chocolate chip cookie to spilt. I didn't manage to take pictures... I forgot! But I'll be sure to share some next time! Guess I was super hungry lol read more

I'm definitely a fan of the double J! I usually go to the JJ near my office in the university area, but I got to hit up the Matthews location after running some errands on an off day. I must have missed the lunch rush, but I walked in, ordered and was out of there in 5 min. Though this location is missing the noise and energy of the other locations I am used to, the sandwich was good and what I was expected and they were very proficient in getting me on my way to a full belly and back to the office. Location didn't really have a lot of tables to sit down and enjoy the awesomeness of JJ's, but there were enough. The shopping center is fairly busy so parking looks to be tight. I didn't really see that many drivers running in and out of this location, but I was only there for 5 mins (probably not enough time to judge how busy this location is). read more

It's like this staff doesn't listen or understand at all what is ordered. You can ask multiple times for the same thing and they will still ignore the request. Very young and seemingly extremely obtuse employees. The sandwiches are not fresh/good and certainly not worth the level of service you put up with here. read more

Well as you can tell from my 200 reviews, I almost always give 4-5 stars and this is the third 1 I have ever given.... We drove to jimmy johns and I ordered a beach club with mustard and it comes with avocado spread. He put a dime sized drop of each in the middle of the sub. My dad ordered a tuna sub with added onion and tomato. They didn't put either on it. We didn't notice until we drove 6 miles home... My dad called back to complain and while he was a little bit frustrated and rude the managers response was you don't have to be a smart a$ about it just drive back and get another if you need to... Really bad service and mediocre subs. I won't be back and urge anyone else to go to firehouse or which wich instead. Or jersey mikes all within a couple miles of here... Or even just go to Harris teeter read more

This is how a sandwich shop should be run. By the time I finished paying and walked down the line to get my drink both of my sandwiches were ready. On top of that, all the people working seem to enjoy their job, unlike if you go to subway or somewhere else where it seems like they hate their lives. Also super clean, well stocked and organized, all around nothing to complain about. God bless this Jimmy Johns. Edit: I just read all the one star reviews and they are all from years ago so ignore them lol read more

We just put in a corporate order and it all went smoothly. We are talking over 200 subs ready, delivered, and enjoyed by our staff. Thank you Jimmy John's for taking a difficult order and making everything easy! This was my first experience with Jimmy John's. The bread was fresh, subs were good. No complaints! read more

Our grandson wanted Jimmy Johns , this was our first visit to JJ at Sun Valley. The sandwiches were excellent and it was ready when I got there so they are freaky Fast. I highly recommend them for sub sandwiches! read more

Meh... boring, bland, unmemorable. I always order a turkey sandwich with swiss -- What? What was that you said, no swiss? WTH -- any respectable sandwich shop SHOULD have swiss - right? Or am i totally off here. Ok, provolone will do...for now... No jalapenos? No pepperoncini's -- hmmm.... cherry peppers, ok I guess that will do for now. What?! No freaking YELLOW mustard -- WTF!!!! Now I am getting pissed at all the compromises... I'm allergic to Dijon style mustard's.... Oh wait... they have PACKETS of yellow mustard... Packets that I had to open... The bread... Meh. If was very fresh albeit, but tasteless. And don't get me started on the turkey... Jeez for $8.79 that was the worse sandwich ever... The cherry peppers were nice, but the rest, Sorry JJ - no es bueno. I may give you another try, but highly unlikely. read more

I love Jimmy John's! This affair actually began in college, I lived up the street from one. You have to ask for their home made wheat bread (it automatically comes on white). Even though this place is a chain and their decor is really cheesy, I had to write a review because I literally woke up drooling for a #12 because I ate one in my dream last night....it's true. They have these amazing hot peppers that I want to buy a jar of. It's the only sandwich I have ever ate that doesn't need hot sauce. read more

I love me some Jimmy. I'm now on a low carb diet and what do you know? Jimmy Johns to the rescue! I can still get my favorite #9 Italian Night Club in an unwhich, which is your sandwhich wrapped in a veggie hug of lettuce. I've always been a fan of JJ, and this location is in a nice up and coming shopping area near my Gym. The guys working there were friendly, and of course 'freaky fast', I'll be back for my favorite sub! read more

Jimmy John's always has excellent food however I'm tired of going into restaurants and seeing people preparing my food with the mask on but not covering their nose. the person who made my salmon did not have it over a nose and when I brought up to her attention she seemed offended. I would hope the franchisee has trained his people better than that to protect everyone. read more

The first impression is the one that counts and I received it from Wilson that quality of professionalism and service even though I did not have what I was looking for, did everything possible for me to find and the guide was honestly as a fall from heaven. Thanks so much read more

I went to the Jimmy John's in Matthews, NC at Sycamore Commons and I don't believe I will be back. When I ordered my food I knew that I had a free sandwich from the Jimmy John's rewards and the young man running the register said sure and he gave me one of the sandwiches for free. I then heard the manager tell the employee that he doesn't give free sandwiches to anyone even with the points he only allows 50% because it cuts into the store profits. I didn't say anything to the manager but when I asked for 2 small containers of oil and vinegar he said no, you can have 1 it cost the store too much money to give out the containers, didn't I know that there was high inflation. I did get the free sandwich based upon the rewards points because the cashier had already completed the transaction. I have no doubt in my mind that if he hadn't completed the transaction I would not have gotten my sandwich for free as the Jimmy John's point system says. With all that being said I feel like the customer service at this location is terrible and the manager that was on duty was being a jerk with his comments and the way he said it was very snide and condescending. So this will be my last visit here, I hope the owner reads this and realizes that his employees attitudes will end up costing him/her customers money and profits. read more

Do not order delivery from this place. The driver's bring your orders to the wrong address. You have to call the store and then the driver calls you and lies about delivering your order. My neighbor called me from two buildings down that they got my order. We aren't even in the same building number. The store doesn't give refunds. They only give store credit but let me ask you; would you want store credit to buy more from them when you didn't get you order? No. This isn't the first time it's happened. We ordered back in July and the same thing happened. Save yourself the aggravation and get sandwiches from another store. read more

I have been there an unfortunate 3 times to give them the benefit of the doubt. Horrible SERVICE X3, horrible SANDWICHES X3 Don't waste your hard earned money. This is just a joke of a hole in the wall, unless you want to spend $8.00 on bread. read more

Sandwich nazis. No kids options because a kid can't get a good sandwich by ordering a slim and don't even think about asking to add something to a slim. No baked chip option... no variation in size, no wraps. Only pros: delivery and lettuce wraps. Annoying read more

Jimmy John's is great for a quick meal. I stopped in here while I was out running errands one day. This location is tucked in the strip in the corner. This particular location when I stopped in seems a little less "friendly" than other locations that I have visited. Isn't that part of their whole corporate deal? Greet you when you walk in and leave. Also, while I was here two of the workers were doing what seemed like working on the schedule in a booth. Don't you have an office space in the back to do that? It just doesn't seem professional to be doing it in the front of the store. read more

My son and I always stop in when it's just us. It's "our place" we love it. The service is fantastic, the food is always amazing. Thank you JJ, for keeping high standards. read more

I order from this location weekly (mostly multiple times weekly). They have NEVER gotten my order wrong, always quick, and super friendly. My co workers and I especially LOVE their delivery driver, Joe. He feels like family! read more

Fastest sub I ever had. However the sub was not good. Ive had better subs at the supermarket. Not much else to say. Ordered here twice, two different subs and it was the same both times. read more

Where do I begin? I found out about Jimmy Johns in my college town, open real late was perfect for those late night cravings but you wanted something a bit more healthy than McDonald's or Cookout. The price is good, you can get a sub for around 5 dollars. The main thing I like about JJ is that they make it super fast. One time I ordered and just finished paying and my sub was already ready! I always get the Beach Club, Vito, or the Club LULU. Wow, I think I might go get one now. read more

Wow! I am giving this location 2 stars for the day. 2 employees were rude and I could not find the napkins. I guess they are behind the counter and you have to ask for them. read more

I made up my mind not to return to this one, but I was on my way home last night and I went to this one because it was closer to me. Well I really shouldn't have, the experience that I had a few days before this one can't compare to what I experienced last night. I went in around 8:30 or so ordered my food, the guy who was operating the cash register wasn't paying attention him and the one that was actually making the sandwiches were busy playing name that tune from the loud music playing and reliving their dreams of playing in the NBA with shooting baskets in the trash can with paper. Everything I ordered I didn't get, I clearly didn't ask for a cookie, and guess what I was charged for it when I realized that I let the guy no and he was like well ok never said well let me take care of that charge for you or anything. So the one making the food said well ma'am I will give you what you asked for and the cookie to, I said sure what ever. Being that you can't actually see them make your food you really don't realize what's going on, and you can't see the receipt until you get your food by then you are out the door and that's it. Well I got home ready to eat because I was starving and I got a breadless sandwich. Exciting I know, but if I wanted a salad I would have ordered one and being that salads aren't a part of their menu well then guess what that's not what I ordered. I was really upset being that they really wasn't paying attention to me and now I'm super hunger and they were closed by the time I got home. So I did complain to the company and I got an apology and that was about it. Not a oh we are so sorry ma'am bring that food back and we will replace it or give you your money back nothing like that. So I gave it a 1 star because you can't go any lower than that. Believe it or not I really do like the food, but customer service should be just as great. I will not go back. The customer service from the store and the appropiate people to get in contact with stink!!!!!!!!!!!!! read more

very rude. always order and get delivery. the "manager" definitely shouldn't have the title as a manager. very rude. called in an order at 7:57 and called twice to check on it. last call was at 8:45pm. needless to say i asked for a refund. poor service. a fast business concept won't get you far with poor customer service. read more