I don't know of any company that wouldn't benefit from studying and imitating Chick-fil-a's approach to business. They serve great food. They hire well. They train their employees well. They serve their customers well. Their employees can actually make eye contact and smile at the customers: something that too infrequently happens around here among their competitors. This place is always mobbed, in large part because they do it all so much better than their competitors. Yet, despite the long lines, they manage to keep it moving. They actually hire and staff enough employees to make it happen. At some fast food restaurants, I think that replacing the staff with self-service kiosks might actually improve the customer experience. But not with this CFA. Their employees do great work. read more

Pros: They can get you through a line fairly quickly and are always nice Cons: Almost always mess something up with my order. This is not an issue I have at most Chick-Fil-A's. read more

Love chick fil a & this location isn't rude but by farrrr the slowest and the least "chik fil a vibe" that I've been to in a while. Hope it improves, especially with the speed. read more

They no longer keep condiments in the dining room. The drive thru is not nearly as fast as it was, even a year ago...ANNNDD....How are there going to be people...living in tents within 1 block of this restaurant??? I asked the people living in the tents if they were able to get any free food or offers of a night's stay in a hotel. They told me they were turned away and rejected. I am definitely looking forward to the new one in Mint Hill opening. Does anyone know when the new one is opening? read more

Sat in line for 10+ minutes waiting for a worker to stop socializing to order. By the time they finally made time for me, I was told breakfast was over. Was it over when he started talking to his coworker or when he finally decided to take my order?? read more

this location has gotten my order wrong three times now. it's been maybe one month for all of this to happen. two were in the chickfila line and one was doordash. my doordash order is the one i'm most upset about because i spent extra money and they didn't give me the extra food. really annoying if you ask me. the managers need to start paying more attention in my opinion. like fix it. read more

Great service all the time. It is remodeled and clean. We usually go for breakfast around 10 a.m. and it is not crowded. Great place for a brunch. read more

Chick-fil-A - Indoor play area - Fast Food Near Me - Charlotte, North Carolina

Chick-fil-A's set the standard for customer service and this location is no exception. I arrived a little before the lunch rush ended to pick up a rather large order. Staff was very professional and courteous through the entire transaction. While this was going on, a child threw up. The staff got right on it. No rolling of eyes, no complaining, the staff member went right to work. It's refreshing coming to a place like this and seeing how things are supposed to be done. As many of you know, here in charlotte, many places leave a LOT to be desired when it comes to customer service. Kudos to you, Chick-fil-A! read more

forgot my dr pepper i went drive thru and ordered my food, and it wasnt even busy like who doesnt want chick fil as ice??! read more

Great great greaaaaaaaattttttt coffee and different level upgrade coustomer service skill

Five stars because who doesn't love Chick-fil-A! This specific location is on my way to work, so I go here every morning to get a four count chicken mini meal. It's always so good, and the workers there are so nice! Wish I could eat here for every meal! read more

Why can't all fast food restaurants choreograph the drive through like the Chick does? Always fast, courteous, and accurate. Who could ask for anything more? read more

I hate to even say it, but this is the most McDonald's-like Chick-fil-A ever. I've been to this particular location multiple times and have never had a great experience. Today finally pushed me to review them. App didn't work right, so I had to order in line like normal. Wait to order was fine, but took forever to get to the window. Then our order wasn't ready because they were behind on making milkshakes and frosted lemonade. We sat for 20 minutes! I got out of my car and asked the window guy if i could have a water WHILE we waited. He said yes. Then hesitated and said he'd bring it out with the shakes. Kind of defeats the "while we wait" part. If I hadn't already paid, I would've left. When they finally brought the drinks out, they apologized for the wait and gave us free cookies. Ok, fine. But then after I drove away, I found the order they gave us was WRONG...all milkshakes and no lemonade. The lot this Chick-fil-A is on is WAY too small to handle their drive-thru. Parking lot is extremely unsafe. I'm still giving it three stars because the employees were kind, and they tried to make up for their blunder. read more

Probably one of the quickest and cleanest Chick fil A I've ever been to. I dined in with my coworker and noticed how the cars in the drive thru were moving very quickly and how clean the lobby was kept. The meal was delicious like at every Chick fil A but the service is really what made this particular one stand out. They were even giving samples of the frosted lemonade. read more

Food is always fresh and tasty i love this chick fil a! You guys rock keep serving great food and I'll spend money

Yes! Such a great Chick-Fil-A. For some reason my wife and I started a list of the 5 best places in Charlotte for customer service and this Chick-fil-A in particular is probably #1 on our kind of cheesy but totally cool list. Whether I go through the drive-thru or into the restaurant, I am always greeted with a smile and by a friendly face. I look forward to eating here not only for the fresh and delicious food but for the helpful and happy atmosphere. And while I may not agree with some of Chick-fil-a's policies (you know what I'm talking about), how can I expect people to respect my opinions if I don't respect theirs? So let's focus on the great food and service and the things we have in common instead of those we do not! Do yourself a favor and eat here! read more

My experience was awful! I asked for them not to give me a tray and they still did and then they made us wait an extra 15 minutes out of the line to get our food. When our food finally arrived one of our large fries was half filled and one of our side kale salads was only half full. Not to mention that they didn't even give us the original chick fil a ice! It was absurd and I will never go back. read more

Terrible terrible experience every time I've been to this location. If you are craving Chic Fil A, find another location. I actually had to watch a woman get out of her car to ask for part of her order that was missing. PASS BY THIS PLACE WHEN YOU SEE IT! read more

Do not order curbside. It took 30 minutes to get my order while 30 plus cars went though the drive through and the store would not answer their phone. read more

How can you go wrong with Chick-fil-A. (Albemarle Road). I don't think I've ever had a bad experience at any location. Although a little pricey the food is always good. And if there is ever any problem they are quick to fix it. The only problem they have is they stay so busy The line at the drive-thru can be a little long. read more

Disappointed that this branch didn't appreciate teachers this year! Our schools spend lots of money and do lots of joint ventures with this restaurant. read more

Came to one of my favorite restaurants during the peak of lunch hour and i was in and out in under 5 minutes! I ordered the southwest chicken salad and it was amazing. Every time i come to chick fil a, I'm never disappointed. The chastise greeted me with a smile and said "my pleasure" once i completed my order. The store was clean and the employees were efficient with the order of everyone in the restaurant and at the drive thru! Such a pleasant visit. read more

As always, they were spot on with my lunch order today. Even when the line is wrapped around the building, orders are filled FAST!! This location makes sure the customers' orders are filled CORRECTLY. I'd rank their customer service a 12 on a scale of 1 to 10 - even better than most CFAs that I visit around the Charlotte area. They are beyond wonderful and they remember your name! I've ordered large complicated catering orders and they've nailed it EACH and EVERY time! read more

okay so we're sitting here at the at the Chick-fil-A it's very clean everyone was very nice a good experience but my husband likes barbecue sauce and they didn't have the barbecue sauce out and get A 4 thanks read more

Chick-fil-A - Fast Food Near Me - Charlotte, North Carolina

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Friendly staff... drive thru line crazy as usual!. Went inside and was treated nicely and food delivered to our table. Everyone is so accommodating! read more

They gave me the wrong order and still gave me the receipt with the food I actually ordered

I was in the drive-thru line before the restaurant opened. They opened at 6am, I ordered two number ones. One for me and one for my coworker. When I got to my destination, (work) we started to open our food and I was disappointed. The biscuits were not done, they were undercooked. And the hash browns were stuck & smashed together. I'm always disappointed when I pay for food and I get it, it's not edible. Chick-fil-A stands out from the other of "fast food" restaurants. Chick-fil-A does better so I expect better. I mean don't give me what you wouldn't eat yourself. The only thing I was able to enjoy was the drink. read more

Very slow service. Most are fast in service . This one usually takes as long as take out from a restaurant. My strips usually taste old also. Not very happy with this location read more

I am currently sitting in the drive through and have been for 25 minutes. Can't get out....with this new double drive thru. Food is good, service is always above average , but the new drive thru idea was NOT a good Update: once again I've been here for a half hour in the drive thru. The order takers are super slow. Order boards would be faster. The traffic situation also leaves a lot to be desired. Yes really hard to get in and out of this parking lot. read more

I love their frosted coffees, went out of my way on a Saturday morning to get one and at 9:30 in the morning they do not have their machine running. Why bother having them on the menu if you can't provide them in the morning when most people would want a coffee drink?? read more

Love this location! Always clean, nice atmosphere, friendly employees and great food!!!

Good service but 8 times out of 10 I order a Spicy Deluxe with colby jack cheese and I get a Spicy Deluxe with pepperjack. Really frustrating when ordering drive thru and you get home to the wrong order! read more

Used the mobile app on my way to the reaturaunt and my order was ready for pick up as soon as I stepped in! I have also used this location for catering for work events and the catering manager is so kind and great to work with. Like most chik fil a locations they are especially fast and courteous. I wish more fast food chains gave this kind of customer service. read more

Honestly, I love this place.... But you're telling me when I order 2 ice cream's and the cups are literally half full thats ok... In a world where your nickel and dimmed every day i mean... Just fill the ice cream cup up... Geeezzzzzzz. Disappointed yet again read more

I used to go by Chick-Fil-A every morning when I was in high school for a chicken biscuit, but I'm older and not as active and that would be crazy...delishious as hell but not smart and expensive. So I keep it simple. Like any other hard working American and I don't feel like cooking I look for faster choices. Usually I order the plain combo and top it off with some BBQ Chick-Fil-A sauce, the Chicken Salad Sandwich (it's pretty good), or my favoirte the Chicken Strip Salad. Anywone who has been with me when I have ordered this salad knows it takes me about 10 minutes to prepare the salad by evenly distributing the carrots, cheese, and broccoli around the salad. Then I have to cut up the chicken strips put the sunflower seeds all over (not too many in one place) and lastly the croutons. I use two different types of dressing. Either a Honey Mustard or Ranch with Spicey. I put half of each packet on and then dive in (this way once I eat the first top layer I still have enough for the second). I know this is a little OCD but it truly does make the salad simply delish! If you read this then try it and tell me thank you for helping you discover how to make a good salad...perfect :) read more

Chick-fil-A - Fast Food Near Me - Charlotte, North Carolina

Everyone who works here is so nice to me and my nephew!! We come and drive thru to get biscuits and gravy for him! When you eat in they are also very nice!! I like that they have a really high sanitation score too, last I remember it was like a 101!!!!! read more

Great food, quick and friendly service. What more could you ask for? Great Chick-fil-a location that I visit frequently.

I can't believe I'm writing a review for a Chick-fil-a, but the service was excellent! It is large, clean, and the workers are smiling and very polite. The training manager helped me with an order for a platter and coffee traveler and I can see why he is in charge. Keep us the great work! read more

This chick fila is the best! During the a.m. shift, the line moves pretty fast. The food is always hot. I usually order the chicken minis combo with an Arnold Palmer to drink, and I have yet to be disappointed. I will continue to frequent this establishment. You are doing a great job! read more

One of my favorite chick-fil-a's. You would expect to find this quality in South Park but no, it's on albemarle! Service is extremely friendly and usually fast considering how much business they have. The chicken is always really hot, the fries could be a little hotter. Breakfast here is good except there is no breakfast platter options as far as I can tell. read more