I'm kind of the "really good" or just "never again". Chic Fil a is typically consistent. (Yes I know I called out the fry scraps in sterling) but speed, and consistency is pretty "consistent". Speed was not in the equation at the Charlottesville location. First let me start by saying that the dining room was pretty much empty (most that were there were waiting on their food). Yes, there was a drive up line but this is a single lane not double like busy locations. The person packing the sausage egg and cheese biscuit (yup, that it) even Jokingly (yes jokingly) said "This guy's been waiting eleven and a half minutes" with a slight smirk/laugh. Just a lot of people waiting around and only about 6 people actually eating in. Sorry for the low rating, but like I said.... really good or just not acceptable. AND it seems slow service here has been called out before at this location. read more

First disappointing chick-ful-a visit for me. I pulled into the drive through at 9:40pm. There were 2 cars in the right lane and none in the left lane. (Mind you it wasn't blocked off). After sitting at the menu for 30 seconds an employee comes out and puts cones blocking the left drive through and lets me know the lane is closed but they'll take my order after the car to my right has ordered. After the car to my right pulls through another car pulls up and gets their order taken. I'm in no rush so waiting a few extra minutes doesn't matter. Well 4 more cars pull up and get their orders taken, and I'm still sitting waiting patiently. Finally a sixth car pulls into the right lane and gets their order started. This was at 9:50pm. At 9:51 a tornado warning gets issued. Not even 30 seconds after the warning being issues someone finally gets on the speaker and tells me they cannot take my order due to a tornado warning being issued. (Mind you the car to my right is still ordering). I was neglected for 10 minutes and got nothing. Seems like a lack of communication between employees, or I was forgotten about. Either way awful experience. read more

Makes tasty chicken sandwiches and waffle fries. Doesn't feel like you are committing a slow suicide like the burger joints, but I think that's just psychological. Friendly staff. Sometimes the "my pleasure" response seems a bit contrived, but is lots better that the rude alternatives. Does nice stuff like donate gift certificates to local school fairs or to perfect attendance kids. read more

Good burger and fries. I had grilled spiced chicken, not small pattys like some other fast food restaurant. Good selection of chix sandwiches, burgers. Better environment in comparison to other fast food in its class read more

Chick-fil-A - Fast Food Near Me - Charlottesville, Virginia

If only it wasn't soooo far away from UVA. The one in Newcomb doesn't take gift cards sadly, so I gotta come here. But it's clean, quick, service is efficient and friendly, and the food is fresh. Driving in from 29 is a little tricky because you kind of have to drive around the restaurant to get to parking but just be careful not to run into drive-through people. read more

I love Chick-fil-A but this location is awful. Almost every time I place an order in the drive-thru they manage to leave something out of my order (despite sometimes waiting more than 10-15mins in line). I understand that it can get busy but whenever I would go there the food is just basically thrown in my face as the employees rush to get to the next order. I've just stopped going to this location simply not to deal with that B.S. read more

You can't go wrong w/Chick-fil-A. The staff is always kind, the food is always good, if you ever have a problem they'll fix your food w/o any questions, and they'll serve your food to you, as well as pick up your trash if you're just sitting at your seat done. I lived in Hampton, VA and am used to multiple Chick-Fil-A's around me. The only reason I give it 4 stars is b/c it's almost always busy. Granted it's the only one of two in the area, this one is in a prime area so everyone comes to this one. Still good though, just be prepared to wait 30min in the drive-through (you have a better chance of getting food faster if you dine in/take out). read more

This is the first one I have been to one in which an employee or manager didn't stop by our table to check on us or ask if we needed anything. When I needed a refill I had to go to the counter until I could get someone's attention so I wouldn't have to wait in line just to get another drink. I think they could definitely learn a thing or two from another location because this chain has always seemed to have an above and beyond attitude toward customer service. read more

Ahhhhh, chick fil-a! Delicious! Horribly slow service, non existent management( heck, I think it may do better if you take the managers out) staff is great young kids smiling, nice and wanting to do great. Thank goodness the food is so daaaang good and the staff (less whoever "manages" timeliness ) is so daaaang nice. Or this owner would be broke . Please stop saying sorry for your wait. JAT fix it. This seems to be a common occurrence. Delicious but boooooooo boooooooo Manage that kitchen! Come on man. You can do it. Get in there and manage, yeaaaaaahhhhhhhhh! Yum yum read more

Friendly staff, clean restaurant. Even the condiments were nicely arranged in the bins! We got a booth easily for a Friday dinner. The only issue is that the store is not visible from the main road. We passed it and had to hunt to find this location. read more

Slow service! I have gone to this location at various times on various days and service is horrendously slow. I won't be back.

The food is great, but the wait can take up to 30 min. We went this morning and ordered breakfast right before 10:30. At 10:53 we still didn't have our food. One of the employees came to us and told us the wait for our chicken biscuit would be another 30 min. My guess is that they ran out of breakfast items and still let people order them. If you are about to be out, please kindly stop letting people order them. No one wants to wait an hour for their fast food order. We asked for an exchange of the chicken biscuit for a chicken sandwich. They gladly did that and gave us extra chicken minis, which was very kind given the wait. They were very kind about this issue but this isn't the first time I've waited for 20-30 min for my order at this location. In summary, great food and kind staff but the wait can be far too long for a fast food restaurant. read more

Never enough staff so lines are always egregiously long but very nice people. Please hire more people to cover rush hours

Another great Chick-fil-A experience. The food is wonderful, the employees are friendly and competent, the restaurant is clean and well kept up, the bathroom is clean and well stocked. Long lines, but they are crazy efficient and it goes really quickly. Love the app too. read more

For fast food, this location's customer service is great. Never a mistake in the bag.

Awesome staff, great food! The indoor play area is great for kids!

This place was kinda the same as last time. I got the same thing and it was amazing. This one had a better view and the people that served were nice. The people that gave us our food are still super fast. read more

Service was great..Francine was super nice when she yook our order. Thwy are so professional. My little brother love the playhouse they have. He had so much fun! read more

Food was hot, fresh and fast. Staff is always friendly and goes the extra mile to help out.

Bad service ruins any good food, as in this location. No salt on fries, eat in was served in take out bag at my table, counter person was sharp as a bowling ball, I think this location hires off the little bus. read more

Great food. Very friendly. Excellent service. I like their specials for Veterans Day and Daddy Daughter Date night around Valentine's Day,

Wow - what slow service. I love Chick Fil A, but this is by far the worst of any Chick Fil A I've ever visited. Chicken sandwich was not cooked properly couldn't chew the meat - the fries were old (which was unbelievable since I stood in line for 15 mins to order!), and the bad experience goes on and on. Three most of it away. DO NOT eat at this one! Hope I don't get sick. read more

The food is good, but when I tried to call in an order for some trays after having me on hold forever they were surprisingly rude as if I was bothering them by calling and then it wasn't even ready when we arrived read more

Love this location. Clean, fast, food is always hot and accurate. Wonderful, friendly staff. I can always depend on excellent food and kind customer service. read more

It's Chick Fil A.... Of course it is amazing!! The operator Walter is as kind as they come!