Customer service is not really their pleasure at this location....it sucks and it always has sucked. There was a moment i thought it was getting better but sike! Orders always wrong.... smart mouthed and not at all at the level i see other chick filas....not sure where the manager is or what he does. I prefer to go to exit 13 where i can at least get service with a smile. read more

This is only based off today. I completed my transaction at 9:11pm got my food and drove home. Got home and was missing my fish sandwich. Went back to the location to get my sandwich. Showed my receipt to a manager and told her I was missing my FISH sandwich. They hand me a bag and I'm on my way home and once again my order is wrong. Guess I'll never know what the fish sandwich taste like. ‍ read more

The staff is extremely friendly, and so cooperative! Every time I have a huge order, they're always excellent at what they do, because of how fast & efficient they are. Keep up the great work!:) read more

Work on customer service. I ordered a hi-c and orange soda mixed, grilled chicken with fries. I received my drink first and it was flat, a few minutes later I received my food. Before I left, I took a sip of my drink and noticed it was flat so I told a young lady at the register and I asked for a Sprite instead. She told me to throw my old drink away and walked away. I started to drink my soda while driving home and I noticed that my sprite was flat as well. I was 5 minutes away from my house and was very upset. My fries were very salty and my chicken was smelly. I threw all that shit in the trash. Me and chick-fil-A will never meet again. read more

Okay so this is the second time I've came to this location. I always get the market salad. It's my favorite item on the menu as of right now I've tried everything else. Unfortunately today I told myself to not order the salad again because it just wasn't to my standards both visits. I wanted to give them a second chance at wowing me but the greens were turning brown and the chicken didn't taste good or look appetizing. Im not sure how they prepare the salads but they should be taken just as much care of.. for the salad lovers. I'll always love chick fil a and maybe it's just the location but I definitely won't be getting the salad again. read more

Chick-Fil-A is known for their great customer service and prompt service. This chick-fil-a has neither of those traits. This has to be the slowest and least customer friendly chick-fil-a I have ever visited! I love chick-fil-a, just not this location. read more

Great customer service! No matter how long the line looks, the employee's always work fast and efficient! I've been here a few times and it's always the same. read more

I hate to do this because Chick fil a is usually on point but this location has sent me home with a messed up order 3 to many time in the last month. Don't ask me how many anything if you are only gonna put however many you want. My last visit they were out of coffee cups/top & wouldn't put my coffee in a soda cup so I couldn't get it, they didn't have hash browns to go with my breakfast so I had to get fries, they had no ketchup for the fries, i asked for 5 cream & 5 Splenda, i got Home with 2 creams & no Splenda...... i have to find a new location read more

Great customer service, super clean too... If you're nearby don't miss out! Everybody loves chick fil-a

Reviewing chains are typically pointless bit this place is SLOW for no reason- even when it's not during rush hours and they have overcooked nuggets! Don't stop here unless your life depends on it - and even then you may die while waiting to place your order or while waiting on your food. read more

Disorganized. Mass confusion behind the counter. Running out of honey mustard sauce unacceptable

This location has the worst service ever. Seldom do you hear "thank you for coming" or "it's been my pleasure". They move very slowly here and are usually under staffed. The bread used for my minis this morning was very dry and the nuggets weren't seasoned. Horrible management for a great location. read more

Lines are long, but food is good. Service is ok. My biggest problem is just the long lines!!!

I came here to get a breakfast chicken mini sandwich. As a franchise, it meets the standards among Chick-fil-A across the country.

My first experience here was terrible. Waited forever in line and then gave me the wrong order. However the 2nd time was much more efficient and the food was fresh. read more

Evening hours... Forget about it. The staff doesn't move quick enough compared to other chic fil a's. Drive thru is always off the chain... Lane 2 is usually the "you might as well turn your engine off" lane. Very rarely has it moved quickly. I live right next door, but sometimes I'll pick a Chic Fil A closest to my destination. The staff is just ok when comparing to service at other locations. The inside is very clean. The one lady I see cleaning could be secretly the owner lol.. She's so detailed, welcoming, well put-together My kids meal are never consistent. Some days they let me get ice cream instead of a book (we love books we just have way too many at home)... Other days, "we don't do that." read more

I hate chik fil a... I will never order here again. I mean how hard is it to get someones order correct. I could've made this at home and kept my $7 and change. So pissed... I want to toss salad out the window. So irritated ... This isn't the first but I promised it will be the last. read more

I don't understand all of the negative reviews for this place. I have visited here a hand full of times, each time with no complaints. Sure, the lines are long. But those lines move quickly and I always get my food (which is hot and fresh), in a reasonable amount of time. It's in a very busy area. Don't come to a very popular and always busy chain of you're in a crazy rush, it will just seen like it moving slower than it is. I am always treated with courtesy and respect at this location. I drive 20 minutes to get here when I'm craving that amazing Polynesian sauce. :) read more

This is my favorite place to eat for breakfast,lunch, and dinner because it's like I can't get enough of their food. The employees are always happy looking. If there would be a problem with the food they will happily remake it. The only thing I don't like is that they are not opened on Sunday's. read more

This is my first time sitting down in a chick fila so I don't know if this is what they do normally or if it's just this location but the service for a fast food place was immaculate. Servers checked on us periodically to see if we needed anything and to clear off our tables. And the food!! Wow the chicken was so juicy it didn't need any type of sauce or ketchup on it. The lemonade was great and the ice tea tasted fresh brewed. It was a pleasant experience. I will return when back in the area. read more

Had a conversation with the owner today, after leaving messages since January, about a promotion the store offered in December. Needless to say, it didn't go well. At, hello, he appeared to be very hurried about the interruption. Maybe he was expecting a cater order. Anyway, when I pointed out to him that his December/January promotion went extremely wrong for some of his customers he played the "I'm a franchise" card. He told me what he attempted to do for all but was only able to do for some. To me, he failed. I let him know that. If all information wasn't provided at the beginning of the promotion, you shouldn't change the terms at the end. Especially after purchases were made as a result of the promotion. That's shady. About the store: The lines can be long and the employees slow. Mobile app waiting is no better. After today's conversation not sure if I'll go back again, even if it's my neighborhood location. I'm sure they won't miss my $6.00. For those who do go, watch out for those promotions. read more

Food is always pretty good but the coke zero never really tastes like coke zero. More like a watery mix of budget soda with a little dr. Pepper. The place is always pretty clean. The drive thru line is rediculious so i always go in. The ladies behind the counter love their bright lipsticks. read more

Great food, good service. Cori is THE BEST, give him a raise. It's always busy and crowded at this location and understandably so with the nearest one all the way over in Largo. No matter how busy though the crew manages to maintain cool heads and professional dispositions. This is truly the best fast food establishment in the neighborhood. I just wish like millions of others that it opened on Sunday... read more

I never been to this location. I was there a few days ago. My cashier was fantastic!!She walked me to through the menu and even offer a recommendation which was food porn lol. My overall experience was amazing. When I'm in the area I will be back read more

I don't like coming here. If I do, it's out of desperation. The drive through system is the worst. First, I have to talk to 4different people that walk up on my window. The first to ask me what I would like (which I never know because I don't have a menu in front of me) to be fair they ask me would I like to see a menu (um, yes? I don't have the items memorized). The second to ask me to confirm my name. The third to bring me my receipt. The fourth to bring me my food around the corner from the window with 5 other cars still sitting in front of me. If this ain't the dumbest system and it moves no faster than just talking throughactual drive through system. One time they stood outside with my food so long trying to figure out which car it went to, the fries were cold. And if I decide I want to add on to my order I'm going to have to stop at the window anyways. If they something out of the bag, I'm going to have to stop at the window anyways. I only gave it 2 stars because the food is actually good if you can get it hot. I'll stick to the Waldorf and Brandywine locations. read more

This is by far the best FAST food restaurant I've ever sat inside of and enjoyed my meal! This was my 1st time ever eating inside and I only did this because it was lunch time and the drive thru was long! It's for starters VERY CLEAN inside. They brought my food to the table so I was able to to to the play area with my daughter while I waited and when I got my food it was hot and fresh. They had plenty of hand wipes outside the play are which is important and the staff was excellent! I have never had anyone come up to me in a fast food restaurant and ask if I needed my beverage refilled!!!!!! I just couldn't believe the level of customer service. Another staff member came and asked if I needed any sauce or napkins I mean this is just grade A restaurant service at a fast food spot! I love this place!!! This staff is awesome it was a very polite lady smiling from ear to ear wearing a blue shirt at the register I didn't get her name and it was a guy with Locs who's name I also didn't get smh but Robert & Greg were also awesome they offered to clean my table and asked if I needed anything else. My experience was great!! This is the type of service that you leave tips for! I will definitely come back and sit inside rather than hitting the drive thru. This is what true customer service is all about! read more

The staff are welcoming and generally seem happy to serve. During busy times, it would be great to have more hands on deck. Overall satisfied with the experience. read more

I am so disappointed. I went to get my usual chicken strips and without checking my order before leaving. I get home only to realize that they were burnt. I called amd spoke to the manager who asssured me that they would replace the meal. Okay great! So i return later tonight to pick up my meal thru the drive thru. The guy taking the order refused to let me get my order stating i could only get it by coming inside. So not only was i inconvenienced by not having lunch but i had to be inconvenienced again and get out of my car to get a meal they screwed up! I was surprised as chikfila's customer service is usually top notch, i guess not at the district heights location. read more

Let start by saying that I absolutely LOVE Chick-Fill-A, BUT I will never patronize this location ever again. I don't care what you purchase from the menu, the product taste is never consistent. Sometime the half and half is good...sometimes not; the bread is hard in the breakfast nuggets on any given day and most of all... I will refuse to patronize this location again because I would like to receive the number of sauces that I request when taking my order because if I can't eat MY food, the way I would like because of sauce rations, then I would like to make that decision BEFORE paying for my meal. Don't ask me how many sauces I would like and then give me the amount you WANT ME to have and let me pull away from the drive through knowing that in just a minute...I am going to be totally dissatisfied! Is that the way to build returning customer base? Luckily there is another Chik-Fill-A over by Richie Road! WORD TO MANAGEMENT: If you don't want to provide condiments to your customers, perhaps a fast food franchise is not the entrepreneurship venture for you! read more

So I tried this place one more time, and low and behold they screwed up again! Instead of the egg and cheese biscuit I asked for I received a sausage, egg, and cheese english muffin.... What the heck?! I don't eat sausage so it was a complete waste of money once again. They just can't get it right. read more

Chick-fil-A - This is one item you might receive when you ask for an egg and cheese biscuit... WRONG! - Fast Food Near Me - District Heights, Maryland

Just had the best experience at this Chikfila. I had downloaded the app and got a free breakfast entree so I decided to try it. I got the scramble bowl. I initially thought it was pretty small.. but found that it absolutely filled me up and couldn't finish it. I'm not a fan a mixing chicken and eggs..but why not try it. It was pretty good. There was an issue with the app.. and the cash register was a little slow..but the cashier had patience and was very helpful. But.. the reason why I am writing this review is for this.. as I was completing my meal.. an employee walked passed and said... would you like your drink refreshed? I thought that was pretty cool. I didn't need it.. but I loved being asked that.. That little touch of service made me decide to come back. This location is very clean.. and comfortable. Will definitely be back!! read more

This is by far the slowest drive-thru I have ever experienced. Understandably, there is morning traffic. However, orders were only being taken from Lane 2 intermittently, at least three to four cars were allowed placed orders on Lane 1, which placed about 10 cars in front of me after waiting almost 20 minutes. Unbelievable...then my order was incorrect and I was not given napkins! read more

Do not patronize this Chick-fil-A if you expect to get the trademark fast service and tasty food available at most other restaurants in the chain. Service inside and drive-through is painfully slow and the food is atrocious. Advertised specials are not available. Check your food before you leave the premises so as not to be surprised by overcooked, inedible food that should have been thrown out with the garbage instead of being served at the drive-through window. And if you do have a problem, prepare to tangle with the not-so-friendly manager. Your best bet is to go straight to corporate. read more

Great Experience today!! They were rolling in the drive thru, had 3-4 people out there on the iPad and credit card machine on their hip. Trevelle took my order, very nice young man. Have another person, out on the phone directing and finalizing orders and collecting the cash. To the sweet young girl Zoe who greeted everyone, came out collecting the cash from the other person and passing out our receipts and change. And the one at the window passing out the food. To the folks inside making it roll smoothly, great job. This whole conveyor belt system they had happening today was amazing! What I appreciate the most about it all, they all were uplifted,happy, smiles and polite. No saddness,attitudes,frowns,I hate my job body language. Great work!!! Thanks for a smooth and fast experience, oh and enough sauce for my nuggets and fries. Lol read more

This is quite possibly the worst chick fil A I have ever been to. Long lines, poor customer service & a bunch of kids hanging out. The employees lack the professionalism displayed by other locations. Avoid this one if you can. read more

Possibly the worst service I've ever received at any chic-fil-a. I've been in line for 30 minutes! 5 people were taken ahead of me... Which defeats the purpose of the line. People were walking in the drive thru to take orders which created a line wrapping around the parking lot and stopping traffic. Doesn't really seem efficient. The staff was also very rude and rather pushy. Almost as if it's your fault that they're backed up. I've now been here 40 minutes. And I'm still waiting. This is absolutely ridiculous and I will NEVER be back. To ANY chic-fil-a. read more

Terrible customer service from the Manager? Eian...he shouldn't assume a gift card has been used just because it won't swipe. When standing in front of the customer, address the customer if there is a "question". Absolutely no eye contact with the customer is rude. Especially after the cashier has had to ask you (Eian) more than once to assist the concern of the customer. There are toooooo many Fil-A options nearby to have to choose this one. Avoid coming to this location if you like decent customer service. read more

DON'T EAT HERE MICE AND BAD SERVICE!!!!!!!! I Just Had the WORST EXPERIENCE at this chick fil a this is my 3rd time experiencing bad service here and this time take the cake. I ordered a number 1 with American cheese and a entree 12 count nugget. Now usually I don't have to check the bag to see if it's the correct food but upon my departure home I take my sandwich out the bag and it's a grilled chicken club. It immediately upset my stomach because of the PORK BACON that was on it and I waited so long to eat because I'm fasting for Ramadan so my order to be wrong was kind of nerve wrecking. I ate one of the nuggets while I had to drive back to the restaurant. The nuggets tasted very uncooked. I arrive back and ask to speak to a manager which took 2 minutes because of a conversation being held amongst the coworkers. Once coming over I explained my issue the young lady said am I sure it's a new sandwich and it was good I told her that's not what I wanted and she said it would be a 3 minute wait. Now after waiting 13 minutes for my food I seen a mouse ran in the back near the kitchen which immediately discussed me. As I tried to get the managers attention she told me "hold on baby I haven't forgot about you." I said no dear I would like a refund and she said you waited all this time and know you want a refund which was VERY unprofessional. I will be advising all my family and friends to no long eat at this establishment any more because of THE RODENTS and POOR SERVICE!!!!!!!!!!!!!!!!!!!!!! read more

The most unorganized and ill prepared chick fil a restaurant ever. Food was good but service was terrible.