O M G I'm at the Chick-fil-A at the Cypress Lake FSU in Fort Myers. I ordered a Maple Bacon Crispy meal. An employee brings it to my table but it's grilled not crispy. ‍ I told her could she replace it that NOT what I ordered. Here's the kicker she didn't understand me , how can you work in customer service without knowing and communicating with customers ‍ I expected this at Wally World NOT @ Chick-fil-A. I had to walk back to the counter to get it right. I'm not upset I had to walk back to the counter it's the fact the employee didn't understand English #BadService #CommunicationFail #ChickfilA read more

Chick-fil-A - Replacement from grilled to crispy - Fast Food Near Me - Fort Myers, Florida

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This location seriously needs to get its drive-thru situation under control. It's been a full year since my last review, and unbelievably, it has only gotten worse. I ordered ahead as usual, but I've now been sitting in line for over 20 minutes, and it's clear no one is even paying attention to the orders. The line is backed up so far, it feels like the staff can't even keep up with the cars, let alone the orders. Every time we come here, the drive-thru line is a mess. The last time, they even gave our food to the car behind us by mistake. I had to point it out, and the employee literally took the food from the car behind us and handed it to us--except it was clearly opened. I mentioned it to him, and he gave me the most bewildered look, like I was crazy for saying anything. Now, I'm sure nothing happened to the food, but that's not the point. This isn't a charity, and I'm paying for a service that should at least be reasonable. I shouldn't have to worry about whether my food was tampered with. This location really needs to take a hard look at how other nearby branches are managing their drive-thru. There's no reason the service here should be this slow, disorganized, and careless. It's been like this for too long. Maybe it's time for management to observe how other locations are running efficiently and figure out how to bring that same level of service here. This is just not acceptable. read more

Chick-fil-A - Fast Food Near Me - Fort Myers, Florida

I will not go to this Chick-fil-A during the day because it is way too busy and slow. I went here tonight, right before 9 PM and the food was as fresh and delicious at 9 o'clock at night as it is served during lunchtime. If you have a craving for Chick-fil-A--go at night.! Haha read more

The slowest Chick-fil-A of all time. So slow. Let these kids wear shorts and give them a decent manager.

I've been in line for 5 minutes. Almost have my order. Whatever issues people have been having with slow service, no evidence of it at 7 on a Tuesday night. Great service, order was perfect. Love it... read more

Chick-fil-A - Drive thru - Fast Food Near Me - Fort Myers, Florida

I've always loved Chick-fil-A. The quality of their food is amazing... especially for a fast food restaurant. The excellence in service keeps me coming back every time. Susanne was the cashier who took my order and prepared my coffee. It was hot and strong, a wonderful pick me up first thing in the morning. It's normally busy in the restaurant so the volume can get loud but it's never out of control. They keep the place cool and comfortable on the inside which is great for the warmer days. Thanks guys. read more

Chick-fil-A - Real carnations on every table - Fast Food Near Me - Fort Myers, Florida

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The kid was young ... Dylan and I'm sure this is a stressful job but to look like you are miserable behind the counter and when you're calling out the orders, nobody could hear what you're saying AT ALL my order was given to the wrong customer . In a fast place environment definitely needs to have more efficient vocal workers. Caroline, who was also behind the counter when I asked for sauce, gave me one packet of ketchup and one packet of Polynesian When I have three meals. I also made sure when I was ordering to ask for extra sauce as this Chick-fil-A always leaves out the sauce.thanks for rolling your eyes at me girl... I saw that :) Both employees were honestly pretty rude and this is the last time I spend my money at this location. I'm either always leaving dissatisfied with customer service or dissatisfied with the food. Can't win at this one. read more

Can the drive-through person be any more rude or cold to their customer? This has to be the least customer service focused place in Fort Myers and God forbid the speed slow slow slow. read more

Love chick-fil-A but this location lacks in speed when placing orders and delivering orders. Staff is inconsistent on delivering a true experience of the restaurant brand. I frequent this place often but debate is +30 mins waiting time 3X in one month really worth the great food? The parking lot is a safety nightmare, hoping they expand after Costco leaves. Guess it is a personal choice if I go there and my few orders a month won't make them go out of business. But really management wake up and do something different! read more

25c a sauce is comical when a few weeks ago, I could get 10 sauces for free. Will not be returning

Really solid food. The fries were nice and fresh. There's a really cool guy that works there named Ace who's really nice. 10/10 experience.

This place sucks!!!! The "cone" system in the drive thru is a nightmare! I missed the drive thru the first time, drove around the Verizon, got in the order line and the manager got out and asked the car in front of me to pull to the side, then proceeded to my truck and asked ME to pull to the side because I "CUT" in the line? WTH????? I explained to the manager I did not "CUT" in front of anyone.... how is that even possible??? I drove off, putting a call into store management. Whoever is in charge of the drive thru today is an IDIOT!!! I will take my business elsewhere! read more

Worst chick fil a in the area. There wasn't a single car in line and the person taking our order made us do an extra lap around the building before he would take our order. We kindly asked for a firefighter/police officer discount which we've gotten at other chick fil a locations and they said no. Won't be coming back. read more

You can't go wrong with this place for a fast, quick meal. Service staff is always friendly.

I love Chick-fil-A and have been to at least 20 different locations and this place seems a lot like the others. I used the drive-thru option and they were very busy, but the line went rather fast. I ordered a #1 combo without pickle and diet coke. I really love the Chic-fil-A sauce and everything went well on my visit. I also use the Chick-fil-A app and it seems to make things easier for contactless payments. read more

Never again. I spent way too much money on my last Chik Fil A meal. Kale salad didn't fill half the container. Waffle fries not included in order. Separate piece of chicken (requested no bread) had one third of a melted piece of cheese on it. I had to pay extra for that privilege. Shown is grilled nuggets. Not close to 12. Random pieces of chicken crammed into a bowl. The pieces were small. Someone messed up and got in one that was almost the size of a nugget. Nasty chicken of pieces chicken leftovers. Mac and cheese was the only good thing about this $36,00 order. Not good enough. Will not order here again. read more

Chick-fil-A - Pile of garbage? No, 12 "grilled nuggets" crammed into plastic container. - Fast Food Near Me - Fort Myers, Florida

It's been a year since I stopped here. And nothing is changed. The drive-through is still one of the slowest I've ever seen short of sitting through the lines of Disney. They don't do anything to accelerate the workflows. I don't know if the manager is related to the owner, but there's been no improvement at all. Solid 15 to 20 minute wait for simple breakfast. 9:00 AM, mild weather, and no sense of urgency. It's almost like this is a union job read more

Chick-fil-A - ows the sun setting over a building - Fast Food Near Me - Fort Myers, Florida

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I of course don't eat meat so I ordered fries my boyfriend however ordered two chicken sandwiches one with cheese and the other without. You can tell the sandwich with cheese was old because the cheese wasn't even melted and the sandwich looked old but I didn't say anything to him about it. Once he was finished with the second one he said that they tasted old and ‍ I could tell. Besides that, the cashier was really nice and easy going! They always have the best customer service! read more

Chick-fil-A - Fast Food Near Me - Fort Myers, Florida

Always great meal. Very courteous.employees and clean restaurant. My go to place for fast food.

Eat more chicken don't be vegan love chicken so yum tasty good food chicken sandwich chicken nuggets

I gave this location another shot after over a year of having multiple bad experiences. I don't know what they do to their food but it is never right. The last time I got chicken nuggets, they were pink inside. I came back today to get a biscuit and it was cold. I told them it's not hot, they worked on a new one and it came out cold again. Like literally the cheese in its perfect square form sticking stiff as could be on the biscuit. Cold. Biscuit cool to touch. Egg. Room temp. I honestly have no idea how that's possible. They were all very nice, but that doesn't make up for the food I threw away. read more

Do not recommend coming here, I have tried many times giving this Chick Fil A a chance but they have the slowest and poorest service! I'm extremely surprised the corporate offices haven't came out to see for themselves! I have been to many chick fil a in my life and this is by far giving a really BAD NAME to the company! read more

Literally the worst service I've had from chick-fil-a my entire life. Horrible customer service, so unorganized, the managers were just standing around. Took 20 minutes to fill a simple mobile order and I watched multiple people come in after me, receive orders before me and management did nothing to help. I'm never coming to this location again. I would rather drive 30 minutes out to Cape Coral. read more

I have to be fair. I have been hard on this Chick fil a. It has earned those early reviews. I went today and was shocked. It was fantastic. Service great. Speed great. Food great. Something has changed here for the better and I couldn't be happier. read more

Went through the drive-thru. Friendly guy took the order and they got everything correct. Food was good and they have Coke Zero!

I echo everything said here about this being the slowest and worst Chick-fil-A I've ever experienced! I honestly drive 10 minutes further from home to go to the colonial location bc they have it together there. Recently I needed breakfast and realized this location isn't even open for breakfast now! This is insane for this prime location in the middle of town! Corporate needs to step in ASAP. Disappointing they haven't yet based on all these similar poor reviews. read more

Have given multiple chances to this location and have messed up orders multiple times. Then today was falsely accused of cutting the line and after waiting our turn was then refused service needless to say unbelievable experience. Parking lot is a disaster and hard to get around. Cant get simple orders correct and just very poor customer service for chik fil a. Will never be back. read more

Great food! The chicken nibblers were hot and juicy. Worth the stop when you are looking for a healthy meal.

Overrated. Their chicken tastes awful. Has a weird flavor and aftertaste. Never go again.

Great restaurant. Have honestly not been in a bad Chik-Fil-a. Great spicy chicken sandwich, one of the crispiest I've had and I finally tried the Mac and cheese which was fantastic and first time with the peppermint shake too which I'll be getting more of. The staff behind the counter are top notch, I always love talking to them as they're really good people. read more

Chick-fil-A - Outside - Fast Food Near Me - Fort Myers, Florida

One of the slower/care free chick fil a's I've ever visited. Everytime I go though the drive though they choose to not have any order takers outside and only use the speaker box. Which slows down the time immensely. It's supposed to be fast food. If I wanted to wait 20-30 minutes to get food i would go to a restaurant. As someone who spent years and years working at a chick fil a, the lack of care and effort that is put into this store is saddening. Take your money and go to a different chick fil a. read more

Slow service and no mobile order. wait was about 20 minutes walking in. Probably would have been quicker to drive to the one off colonial. Food was fine. read more

Went in here this week for dinner. The staff wasn't as friendly as I'm used to seeing in other locations. The girl that served us was patient but not overly friendly. Even the gentleman dropping off our meals want. Oh well. As usual I had a chicken sandwich and it tasted pretty good but the waffle fries were terrible and really dry. I told them, the female server didn't apologize, and made me a new order. The replacement ones also tasted dry. I picked up four 2017 Cow Calendars that went on sale around Nov 8th, $7 each. Gotta get them before they sell out, and they make great gifts! read more

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I love Chick-fil-A but I must say this location is usually a hit or miss. I drive about 17 minutes to come here and many times will order a well done large fry to make sure they're still hot when getting home. Often I'll find the fries were just dumped in without shaking it, so when I check them at home all fries will fall down and result in an actual medium instead of a large. Eating in I have never had a problem. Drive-thru just seems to really be iffy. read more

Chick-fil-A - Fast Food Near Me - Fort Myers, Florida

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Rude employees I ordered a milkshake the girl taking my order was Rushing my I asked if she was taking orders and she just said yea I'm here I'm like ok ... so she brings me the wrong order then Fixed it and I asked for a straw and she was like ok they not up here they over there ... I'm not asking for 5 star service but you don't have to be an asshole read more

Never thought I would leave a bad review at at a chick fil a but here we are. For months now they don't serve breakfast. They also state online that they're open until 10pm like any normal chick fil a, but they actually close at 8pm.... 8pm I repeat. The sun is still peaking over the horizon at that time. The only centrally located chick fil a officially does not care and it's sad. I hope things change. read more

I have left a review before and have come back in the hopes things have changed. I placed my order as a carry out from my house before I even left for the restaurant. Once I got there I still had to wait over 30 minutes to get my food! The app said 1-7 minutes but 30 minutes later I finally got my food and it was all cold by that point. Something needs to be done about how this place is running. read more

I ordered through a delivery service. I ordered the chicken sandwich with Pepper Jack chz, add Mayo/mustard & extra pickles. I got no chz, no pickles. For a side--I ordered a cup of chicken noodle soup---I got chicken tortilla soup--but with no tortilla strips to top the soup--and so spicy I couldn't eat it. The fries I got were cold and limp. The chicken for the sandwich was rubbery. This was my second chance for chick fil a to show me what everyone raves about with them. Two strikes---they sucked. No third try for me thx!! read more

This establishment is always busy, always clean, always staffed well , and has the best macaroni and cheese on the planet... in my opinion Went there for lunch today.... delicious read more

Poor customer service. They messed up my order and it took 2 months to receive the coupon they offered to fix it. I kept being told "it was sent" only to find out on my third attempt that they never even took my info down. Then today I went to redeem the coupon and I bought several other meals with it. My toddler was really hungry so I bought him an adult sized meal instead of a kids but asked if I could still get the board book and the manager told me no, because I didn't get the kids meal.. so even with spending more than the kids she told my son no. Poor customer service all around. read more