I am incredibly disappointed in the decline this location has taken in terms of food quality in recent months. While they just invested in a big renovation to change the drive thru line set up, that spending did not translate to food. With Celiac, there are very few fast food places I can safely eat. As a result, we have continued to try Chick-fil-a as the only fast food option where my whole family can eat. Tonight was the final attempt here. We got home and found my son's meal was missing completely. My meal had items on it that were not part of my order which indicated to me I didn't know if the meal was actually the allergy friendly meal I ordered. The bun, which I appreciate comes separately wrapped to prevent cross contamination, was rock hard this time and inedible. When I went to report it through the app, I was only able to select an issue with one menu item, so I reported my son's item missing. I called the store to provide feedback about our experience and, as with past issues, I was not able to speak with a team member. I will specify that this has been my recent experience at one particular location. I have had wonderful experiences at many other locations. Also, please check out my other reviews to see I am a consistently high reviewer, so one star is a stand out. read more

Would you believe I just discovered their mac & cheese? Like... where has this been hiding and why did no one shake me by the shoulders sooner? I've never been a Chick‑fil‑A fan, and honestly, mac & cheese has never been my thing either. But then the jalapeño pepper bacon chicken ranch happened, and suddenly I'm rethinking my entire identity. Pair that with the mac & cheese -- creamy, rich, ridiculously comforting -- and now I'm out here acting like I've been loyal since day one. This combo is dangerous in the best way. Consider me converted! read more

Chick-fil-A - Bag of grib - Fast Food Near Me - Glen Allen, Virginia

The food is always hot and cooked to chic fil a perfection. They are known for the excellent customer service If there's a line, don't be discouraged, because the staff work together and the wait is reasonable read more

Chick-fil-A - Chick-fil-A Chicken Biscuit. Hot coffee - Fast Food Near Me - Glen Allen, Virginia

I came here for breakfast and was disappointed at how long it took to get my order in. It was a larger order of 5 egg whites and 10 biscuits but I had to wait over 30 minutes to get it. It seemed very confusing especially since most Chick-fil-A are quick but this was just absurd waiting for that long. Food was good though. read more

I didn't even know where I was while on a road trip to Durham, NC but when I see a Chick-fil-A it's like a lighthouse beacon in the dark. Stopped in and discovered I was in Glen Allen, VA. That surprised me. The friendliness of the cashier and staff, plus the amount of people eating lunch at 2:00 PM in the afternoon, did not surprise me. CFA is my fave and this location had all the tasties for a road trip pit stop. A grilled sandwich and iced tea hit the spot. Excellent customer service. As always! read more

Just a Chick-Fil-A. I came through here I believe after charging my car down the street and I was on a road trip and FAMISHED, so I settled on CFA. I ordered ahead through the app, pulled up to the drive thru, and got my food. The service was friendly as always, and my food was fresh. My only complaint was that I ordered a spicy deluxe with NO PICKLES and ADD BACON *upcharge), and naturally I got NO BACON, but definitely PICKLES (YUCK!) Otherwise, no issues. I would have gone back, but like I said, I was on a trip and I was not coming all the way back to fuss about the sandwich. read more

This was a very nice Chick-Fil-A in a very nice suburban area with loads of nearby shopping and other dining. I was impressed by the shopping area for sure. Easy in and out and the inside was spotless. Staff were friendly, as always. read more

This location is the closest to my family's house, so we cone here often for my niece's favorite nuggets. Despite the long lines (anytime of day), the food is usually out quickly. The service is courteous and professional, and the food is fresh. read more

Sooo... one time... me and my mom go get food right? Well, we get it only for order to be wrong, only for fries to get cold, only to get food replaced, only for Chick-fil-A to give us new, FREE fries!!! So in the end, Chick-fil-A is the BEST of the fast food restaurants!!!!! read more

Good family in West Ashley! Very clean! Well run! Food was hot and delicious! The drive thru is very efficient.

Like most Chick-fil-A's, this location is A-OK! We drove thru to grab one of their famous #1's, the classic chicken sandwich with pickles! It was freshly made, juicy and hit all the spots!! The waffle fries topped off a great sandwich along with 1/2 & 1/2 tea!! My daughter ordered the kids meal, chicken nuggets for her! We also got a cup of small soft serve ice cream, so refreshing! As usual, everything ran like clockwork, during COVID, touchless payment and delivery of our meals on a tray. This company has customer service down to a science and could really be a business model for many other fast food chains! They train their employees to be polite, efficient and accommodating. It's "my pleasure" to give them 5 stars! read more

Chick-fil-A - They have their PPE WORKING!! - Fast Food Near Me - Glen Allen, Virginia

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This when I open the sandwich box cfa deluxe what I found it , I didn't eat the sandwich I threw it away read more

Chick-fil-A - ows a chicken sandwich with lettuce and cheese - Fast Food Near Me - Glen Allen, Virginia

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This may be a fast food restaurant, but not fast service . Mobile order/ pickup inside...8 minutes to get 1 item, a frosted lemonade. read more

Heartbroken...first awful experience in a Chick-fil-A. Stopped for ice dream and after a very slow ordering process and a wait the tray was slapped on our table without a word. The cups were half full and the ice dream looked like it had been mixed and frozen in the cup long before serving. When we asked for new ones they ARGUED with us!!! Then the employees started griping among themselves saying we were wrong, etc. What happened to "I'm sorry, let me fix this" and "My pleasure" when thanked??? Saddest part is, we had lunch there the day before and it was a totally different experience. We won't be going back. read more

Sad to say that the service at this Chick fil a is very lacking compared to others that I frequent. Not a very good first impression when you are ignored by an employee who is standing at the register, no line, and a manager standing right there also oblivious to the fact that customers are standing there hopeful to get noticed. The food, i always enjoy a spicy chicken sandwich but the bun seemed very crumbly. The waffle fries actually felt a little greasy, which is unusual. There were a lot of employees working but they mostly were just standing around. I can't say I would hurry back to this location to dine in at. read more

I stopped by after work to grab a bite and decided to dine in by myself, while I am eating by my self Diane a CFA worker comes up to me and starts a conversation with me. That made my day! Diane did not hesitate to take my empty tray to the trash for me. She was so sweet and I am looking forward to stopping by this Chick-fil-A more often because of Diane. Sam read more

The WORST. Waited 30 minutes on a Thursday for mobile order before I approached a cashier and said I had to go back to work and needed to cancel. Response? "You have to leave right now?" Yes. I, like these other people, have been waiting a long, long time. Zero apology for the wait, No acknowledgment of the fact I would now have to go back to work without lunch. When I asked about a refund, I was told "can you call back?" Are. you. serious. with. this. place. People who were getting their orders (VERY slowly) were also offered zero apologies for the wait. Not even any acknowledgment by the supervisor (black shirt, 12:30 on 4/13) when brought to his attention by an employee. Chick is known for another level of customer service, but this one misses the mark by a mile. Steer very clear of this one. I'll never return. read more

Ordered a meal with large fries and the fries were literally halfway full. The employees are acting like the fries come out of their paycheck. read more

Chick-fil-A - ows a basket of french fries - Fast Food Near Me - Glen Allen, Virginia

This isn't a long review, but I felt really impressed today by the organization and friendliness from the staff that served me today at lunch. Though the drive thru was chaos and it was hot outside, the attendants taking orders and accepting payments were SO friendly and greeted with a smile. I admire you all & appreciated it greatly. Thanks for my milkshake and sandwich! read more

This 5 stars is for the customer service at this location. John is a lovely man and superstar employee. Always helpful and kind. The staff they have going around for refills and such are always very professional and leave a great impression on the store. read more

Not well managed at all. 99.9% of my experiences are positive at other chik fil a's but this morning for breakfast after I ordered 2 breakfast meals our person told us that they could no longer take breakfast orders and said sorry our manager just yelled no more breakfast. We arrived 10:28 and right at 10:30 in the middle of ordering they said sorry you can only order lunch. So very poor customer service and not to mention frustrating. I know it wasn't our order takers fault. She was just following directions. Very poor management. read more

FINALLY! A Chick-fil-a by my house!!! I've gone here several times and the service has been great! I've come here during my cravings during my pregnancy and when I send the hubby out to pick up a quick dinner. All the times that I've ordered from here has been very pleasant. The staffs are friendly and the service was quick and easy. read more

My husband and I were on the road and decided to stop by this Chick-fil-A for a quick bite. The curbside pick up was on point. They delivered the food as promised. Got the order right. The bonus was that we had our pup with us and requested a small bowl for her to drink some water. Without hesitation, the staff member said, "of course, no problem!" and even though she went to deliver other food for other curbside orders, she didn't forget the bowl! Thank you for satisfying our bellies and for looking out for our pup! read more

This whole merge into one lane is not efficient. Not every driver is courteous enough to let you in. Been in line going on 10 minutes and 3 cars that ordered AFTER me are now in front. So if you don't want to "cut" someone in line, stay in the inner lane. Or stay home and pay 3x more for delivery. read more

Chic Fil A does it right. Who else has cars lined up 2 or 3 rows? Whether you are in the Glen Allen, VA Center Area, or Rome Georgia, or on Mechanicsville at either location you CAN NOT get a better chicken sandwich, ever. This particular location is not close to me, we pass 2 other locations, as it is convenient to my parent's home. When my father became a widower, he frequented this location. The sweet people who work there, would recognize his car and always had his milk shake ready for him, or his Chic Fil A sandwich. Now that is service. I generally order on the app, and park. Or I park and then order . I'm not in a hurry. CFA should be enjoyed. Not gulped. Truett Cathy (the founder) built a wonderful brand. I don't want to get into any social or political discussions regarding CFA. I am accepting of all people. And all CFA's. I like good food, and on occasion I will choose to grab a CFA and enjoy it. Their food is always hot, their iced tea is always delicious, if they forget a straw, it's ok. It's just a straw. Most likely I have an extra in the glove box. p.s. if you are ever in GA, especially near ATL visit a Truett's CFA. pre COVID you could sit and order from a menu w/ a server. They have a model train on a track from the ceiling you can enjoy (kids love it). They also have the cute spinning stools like an old fashion soda fountain. Of course, they have drive thru, and go in and order and go. Genius!!! read more

This Chick-fil-A is just north of Richmond off the highway if you are driving to Washington, D.C. It's a large location with a drive-thru and plenty of parking. There's also a play area our toddler loved! read more

I work for doordash and I came here last week and they totally screwed up the order, resulting in an angry customer at me. Today I waited in curbside pickup for 25 min with my hazards on and I was ignored. They delivered food to people who had gotten there after me. I had to cancel the order because my customer was so upset Go to the Chick-fil-a in Ashland they have better service. read more

An absolutely filthy place. The food was great, as usual, but the cleanliness was dreadful. The bathrooms were nasty and hadn't been cleaned in a long time. The floors were very greasy and most of the employee's uniforms looked dirty. Overall, the place looked really dirty and left me feeling that the kitchen was probably even worse off. Compared to other fast food places Chick-fil-A normally is the gold standard when it comes to cleanliness; although not at this location. I will continue to eat at Chick-fil-A since the ones in my area are very clean. read more

Omg!!! This is the slowest Chick-fil-A in VA. They need help!!!!!' Seems like all new people. Manager needs to help more.

The worst ChickFilA as far as moving the line. They need a lane for mobile orders, like Broad st. , would encourage mobile ordering & keep us app users from being stuck behind losers who order in person. read more

Chick-fil-A - Line down the street - Fast Food Near Me - Glen Allen, Virginia

I am a fan of this Chick-fil-A because you can park in the shopping center parking lot and walk into the Chick-fil-A parking area avoiding the craziness that's usually in encountered at Chick-fil-A parking lots! Service was OK the person that help me was not very friendly. Food was fine except for the coffee. I am not a fan of Chick-fil-A coffee. read more

Chick-fil-A is always great, good service and the extra mile to accommodate any requests.

Four stars on service alone. That being said, I just love Chick-Fil-A and I find their quality to be top notch no matter which one you go to. So... let us be clear about this. It is a 'fried chicken' place from Atlanta GA. It was started long before we all got all health crazy and wanted to eat 'grilled' stuff. It is NOT a burger or it would he Cow-Fil-A and the adds would not be stressing to eat more chicken...pushed by cows. Get the irony? It is Chicken and Biscuits or a Bun. I am always surprised when people are 'surprised' that it is fried chicken. If you want a burger, go somewhere else and don't give a bad score because a chicken place does not sell a burger. read more

Chick-fil-A - Fast Food Near Me - Glen Allen, Virginia

Always a positive experience at this chick-fil-a. The service was quick, and my food was fresh and hot. The staff was polite and friendly. The only downside to this location is the parking lot. Sometimes it gets hard to navigate during the busy hours (I was there at dinner time) but the food was delicious! read more

Service was fine but they only gave me one chick fila sauce.... I literally ordered two 8 count nugget meals.

Chick-fil-A's food is always amazing and the service almost always mirrors that. I've been to a lot of chick-fil-A's across America, And I can't think of one negative experience with the service. Then my family and I moved to Glen Allen, VA The Chick-fil-A at Virginia center is the worst Chick-fil-A I have ever been to. With two little kids, we stop by pretty often, and I can say, they have never once gotten our order right. Which is pretty crazy considering how consistent Chick-fil-A's service usually is. Well, this one consistently gets the order wrong. If you're in the Glen Allen area and in the mood for Chick-fil-A, go to the one on Times Dispatch Blvd. They'll give you what you ordered. To make my point, every time they mess up an order I will add it on here haha May 20th 2021: they forgot my sons Mac n cheese in his kids meal, he's very upset. read more

Still love the service and the food and appreciate the 'normal' business hours. Everything in my previous review stands. Additions: I do wish they would serve minis all day and I'm not a huge fan of the designer salads over their previous selections. I never eat the crunchy pepper salad topping but I loved when they had sunflower kernels. I liked my chicken salad sandwich grilled but they don't do that anymore either. IMHO, they need to learn that if it isn't broke, don't fix it. But they still get 4 stars because I still love the place! read more

Quick and friendly service. The spicy southwest chicken salad maybe too spicy for some though.

Several days ago I had a very nasty, rude little cashier remind that she could care less about the service Chic Fil A provided to me and even less about her interest uh resolve. I went through the drive through and ordered a meal to include sweet tea. I decided to park and eat outside the restaurant. The tea was unsweetened.. No big deal. Mistakes happen. I went inside explained that the tea given to me was unsweetened. The rude cashier looked at the cup and said well it says it's sweet! I said well it's not. She then offered to pour it out then give me more. I said that would be nice. When she handed me the tea she said if that's not sweet enough you can stop by and put sugar packs in your cup! First of all nowhere in the tops say sweet tea. So she lied when she told me that.z second she acted as if I did something wrong by asking for a replacement! However, instead of addressing her directly I went to my car and filed a complaint at chic fil a's complaint center. I was advised Howe Rice would be calling me. I decided to go back inside and also speak with the manager in duty. She said she would have Howe Rice call me the next day when he returned to the restaurant. He never called! I have been patronizing this location since 2011!!! I think it's sad that workers feel troubled when they don't give customers what we've paid for and we request corrections! I think it's horrible that my complaint went unaddressed and even worst that Howe Rice failed to return my call as I asked! I'll gladly take my business where it's appreciated! If you get the orders right the first time you wouldn't have complaints! read more

We pulled into the drive thru at 10:29, started ordering our breakfast and at 10:30, the order taker said, sorry, we can't take any more breakfast orders. When we left without ordering anything, she said, "my pleasure." The service at most Chick-fil-As is spectacular, this one not so much. read more