We did some simple math based on our receipt number and how many days and hours they've been open for and this place is nuts. They're servicing more than 4 orders per minute, which, I'm assuming is done-in, takeout and drive-thru combined, because if not, then that's an even more ridiculous number. We came in 3 weeks-ish after they opened for dine-in at 9pm on a weekday and the drive-thru line was still 8 cars deep. Dine-in wasn't as bad and both were pretty speedy. Props to the staff cuz they really got it down. Unfortunately the bathrooms can't say the same though. Overflowing cans, clogged toilet and no toilet paper... read more

The food is pretty good, but the staff here are just absolutely top notch. Everyone is so kind, well mannered, and helpful. One of the best fast food experiences I have ever had. read more

Many steps above the fast food experience. This Chick-fil-A location is friendly, clean with polite and well trained staff. Chick-fil-A provides a tasty and healthy alternative the the FF burger. This locations raises the bar for all Chick Fil A locations. Take an extra minute or two and get Out of your car to dine inside. You will enjoy your Meal just a bit more and meet a great staff. read more

This place just opened in Jan '17 it is one of the first in West Michigan, so the lines have been long since they opened the doors. Not a big fan of Fast Food, but when you have to do it it might as well be Chick-fil-A they do it better than all the others. Even thought the lines are out the door, they have perfected the system so you still get in and out quick. read more

So glad i was finally able to beat the crowd and get in here, I grew up in florida and going here as a kid was fun just loved the fries So now being an adult and living in the North i get to loves these fries again! the service was good and the staff friendly and nice - i had a few different servers approach me to ask if i need a refill on my soda or need any condiments etc. i was amazed and appreciative for that read more

They welcomed me by holding the door and greeting me warmly. And this was at 11:45! I was third in line for about 30 seconds because they added two people right away. The food is great (I had the chicken strips). An employee came by my table and asked if I want a refill and offered to take my tray. Unexpectedly, he gave me a mint! Great restaurant! P. S. The other one in town needs new management. Night and day. read more

The employees are absolutely RUDE. If you have any type of hearing loss or some sort of disability. AVOID this place. They were NOT willing to work with us. We received the wrong order and then had to deal with every single employee outside questioning us. It was unbelievable how they aren't trained to deal with people who are deaf. read more

We have eaten inside as well as take out using the drive up. They are the most courteous and respectful restaurant chain or any business I've been to. It's amazing how fast we got our food. Our chicken sandwich was delicious. Every business should adopt Chick-fil-A's customer service. If you want good food and fast courteous service come here. read more

I don't care what ANYONE says about CHIC-FI-LA... No one, I mean NO-ONE can top their customer service. I work hard and enjoy when someone shows appreciation when I pay. They do this better than anyone. "My Pleasure" such manners, now my chldren and I both say it. Chicken sandwiches always juicy, nuggets and cookies... VERY YUMMY. read more

This place was pretty busy, I guess it's the only CFA in town. Just like all CFA, the staffs were friendly and provide great service. My food arrived as soon as I sat down. I can feel that everyone takes pride in their job and focus on overall experiences rather than just deliver the food like a lot of fast food places. The main difference I see is that majority of the staffs are adults as opposed to other fast food places where only 1 or 2 adults per shift. The floor staff were very friendly and helpful. The kind of services she provided made me feel like she owns the place. I would have given 5 stars if the restroom didn't run out of paper towels. read more

Love it! Amazing service. Love the ordering app. Never wrong and always delicious. The sandwiches are great and so are the "nuggets". Waffle fries with the buffalo sauce are amazing. Great cheap meal. read more

It's okay but a typical type fast food place. The workers seem to be excited to be here to greet people. This place is new so maybe why so much excitement. I would come and try something different the a plain chicken sandwich. Not bad but not over the top. read more

Love it! The staff is always super friendly and polite. Very fast service now that the craziness has worn off and a few more locations have opened up in town. It is always a great place to stop for chicken and fries! read more

Local, new but treats you like they've known you for years, live taking the kids there! The kids love the chicken with all the different sauces, can't wait to go back!!! read more

131 and 54th street location: Always exceptional service, have never once had an order wrong and that's including when I ask for sauces. Thumbs up to the business model they follow. Great quality chicken. Never once regretted my order or choice. read more

For as crazy busy as it was - I received my mobile order right away. Super impressed with friendliness and how fast they were turning tables over. Great staff! read more

As a former Southern resident, I have had the pleasure of eating at Chik Fil A before. Clearly my Northern brethren have not had the same experience hence the long wait. But who is the idiot because I'm the one waiting in line? They have the system well down and everyone is friendly EXCEPT the one guy with the lighted baton with a God complex. He doesn't know the difference between left and right but acts like that's your fault. Hopefully he is a temporary employee and the next time will be a 5* visit. read more

We've been waiting for years for them to come to this area and it has finally happened! Delicious chicken and fantastic customer service. Winner winner chicken dinner! read more

So fresh and amazing every time. The people are so polite! I used to go to the Chick all the time in Chicago and was really bummed to move to GR and not have one. Dreams do come true!!! read more

Simply Great. Loved them in OKC, OK & love them in GR, MI!!!! The best chicken sandwich around.

The long lines have finally gone away. I was driving by and saw no one in the drive thru and made a quick u turn to get in. I love the spicy chicken and the waffle fries. They have their act together in serving you. Make sure to sign up for the app too. You can get free food often. I just received a free bacon chicken sandwich just for buying lunch. read more

The hype has died down since this chain has come to West Michigan, so all political feelings set aside I figured I would give it a try (my husband refuses to go). I went on Tuesday around 2pm and it was not busy at all, quickly making my way through the drive-thru. I ordered the chicken strips, since I had heard they were "to die for". The food was just ok. Nothing over-the-top exciting. Just basic chicken strips and waffle fries. I guess I was expecting more of a bang with flavor? The staff was SUPER polite, but I did get a little put off by them asking me for my name for my order. I know they are trying to make my experience more personable, but I got a little creeped out by it, as I wasn't expecting it. read more

Overrated...standard fast food fair...was hoping it was something better I guess...same old stuff

I usually love Chick-Fil-A but whenever I order at this location they always forget something. I understand they're trying to be fast but when they miss a sauce it ruins the whole meal. read more

I was told military can't get a discount unless they are in uniform. So someone IN unirorm that's only been in the military for 6 months can get a discount, but someone like me, who served 20 years, gets NOTHING? Who is the brain child of that ? Caledonia store at M6 & Kalamazoo ave, Michigan. read more

I love the no frills spicy chicken sandwich for dinner and the chicken and biscuit for breakfast. The waffle fries hit the spot. The coffee is to acidic but cream helps that. I also find they put a lot of ice in their soft drinks. This place is great for a quick meal and you feel good afterwards where McDonald's always makes me feel lethargic. read more

Wonderful location! Parking can be a pain to navigate but overall your standard Chick Fil A!

Ya'll are just awesome. Great service! They always say 'My pleasure' and it really just makes for a great experience! Plus their Vanilla Iced Coffee is the best Iced Coffee EVER! read more

I went on the first day it was open And even though it was really busy I was not in line for long. I had the chicken tenders and they where so juicy and perfectly cooked. The chick fil a dipping sauce was soooo good . The fries where the best fries I have ever had . I don't eat much fast food but chick fil a will be where I'm going on my cheat days! read more

I've been waiting a long time for chick fila to come up north! By far my favorite and they did not disappoint! We went to the drive thru the day after they opened and the lines were CRAZY long but they had employees out taking orders and directing traffic that when I got to the window my order was ready and right! Expected to wait a very long time but only waited about 10-15 minutes! Customer service was just what I remembered from the south as well! Great job! read more

Just came from there, havent ate all day worked a 12 shift, given order at the drive tru, said i was good to go. Items missing, sauce, fries, chicken strips, 3/4 of my order missing everything cold in a 3 min drive to the hotel. I expect better read more

This was not a fast-food dining experience; the food is real and delicious, and the staff is outstanding. They come around and refill drinks, they are friendly, and they have great attitudes. Even if the food was just okay, the atmosphere the employees create would still make the restaurant appealing. The food was hot and fresh, and the restaurant was clean and comfortable. read more

I really enjoy the amazing customer service! They are always very pleasant! The food is good, however - I don't think I can recommend the grilled chicken nuggets. I didn't care much for them. It's a great idea for a healthier option it just tasted old. Maybe I'll try again but ask for them to be fresh? Not sure, but either way we will be back. read more

So here it is the second time trying this same restaurant. When I drove in once again a incredibly long line. Then all of a sudden fire trucks and an ambulance showed up. Some joker four cars in front of me in the drive-through, passed out in his car drunk and held the lineup for at least an hour. LMAO everyone left. read more

Consistently friendly, great food and always gets our order right. Couldn't ask for more!

Great Company, Good chicken! Chick-fil-A shares the same values as me, as they are closed on Sunday and treat everybody with respect! They also have great food! read more

First timers. We waited for the new hoopla to settle down and finally checked it out. Not disappointed. The chicken club was my husband's best ever, and I thoroughly enjoyed the regular breaded chicken sandwich. We sampled the nuggets, yum. And the waffle fries, no comparison! The Chick-fil-a sauce (bbq + honey mustard) was really good. We'll be back... read more