I've been coming here for over 20 years, and I've never had such a disappointing experience. It's cold outside, so I understand the workers were inside instead of at the drive-thru line like usual--but that's where the understanding ends. The person taking my order asked for my name twice, saying he had forgotten it right after I gave it. That wasn't a big deal in the moment, but looking back, it reflects the lack of attention to detail overall. I clearly asked for BBQ sauce and made a point to say I did not want Buffalo sauce. Yet, I received Buffalo sauce anyway--something I really dislike. On top of that, my fries looked like someone had already eaten some and tossed the rest in the bag. Completely unacceptable. I'm really annoyed and disappointed. After two decades of visits, this kind of careless service is extremely frustrating. Please do better. read more

Chick-fil-A - Literally what I just pulled out of the bag .. very poor ass prepping - Fast Food Near Me - Grapevine, Texas

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Older black lady doing house was being rude after greeting her lol. Food service is amazing nothing less!

I've tried giving this place several tries however service is horrible my order always takes forever I ordered thru the app and had to stand in drive thru they only had 1 lane open the poor boy had the line wrapped around the building and no one ever came out to help him you guys need better management because it isn't working read more

You cannot deny the well-oiled machine that is Chick-fil-A. This one included. The drive-thru moves so fast despite the line being seemingly endless. They have dedicated fry-fryers so their perfect golden waffle fries are gluten free. They also offer a gluten free bun and grilled nuggets. And their bbq sauce is gluten free too! read more

Vanessa is the most wonderful and helpful out of all the staff at this location. She remembers my name every time she is at the service window. I work nearby so I eat here often. It is such a nice feeling to have your name remembered, and your order right every time. Thank you guys read more

Extremely upsetting when you have a car full of kids for breakfast and you get there in time but due to the how long it takes for them to move people through the line we had to miss it. We waited 10 minutes in line before we could even order. For a place supposed to have fast line I've never been through in less than 5 minutes. read more

Great service: 5 stars Correct meal: 5 stars Nice and fresh: 5 stars Friendliness: 5 stars I ordered through the app and basically just drove up and was given my food! Was a great morning! Thanks Chicka-Fil-A hey hay read more

Chick-fil-A - Chick-fil-A Chicken Biscuit yum nums! - Fast Food Near Me - Grapevine, Texas

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All the chicken salads are great . The sides are also delicious. A great idea when having guests... order the mini croissants with your choice of variety... read more

I'm going on the third or fourth time now that they just can't get the salad dressing right. Either they give me the wrong dressing or like today no dressing whatsoever. I get back to my hotel and I have the super dry salad with nothing to put on it so I eat the chicken off and throw the rest in the garbage. I called to complain about them, not giving dressing with the salad in the drive-through. Instead of making it right in someway all he did was say oh sorry about that ma'am, do you have the app? read more

This particular CFA is absolute dog water. I have the displeasure of living near this CFA and the 5 times I have tried to enjoy some good chicken that usually has Stellar service, I've been so astronomically disappointed I would rather go to hell than try this restaurant again. They routinely miss sauces, drinks, and even meals. They are slower than molasses. They are rude. This restaurant sucks and needs new management read more

Always excited when I get to try a CFA I haven't been to. Same great food and service. This location might be a little out of the way, but the extra effort to get here is well-worth the time invested. Ordered the chicken minis and hash browns. Utterly delicious. Remember, eat more chicken! read more

Chick-fil-A - Fast Food Near Me - Grapevine, Texas

Location does not honor the corporate advertised Veterans Day breakfast. Poor public relations and support of our military men and women.

A little slow food was pretty good by that I mean, goaded or should I say chickened very fun and entertaining names

This is my go-to Chick-fil-a near home. I typically scan on my app, use rewards, etc. and have never had any issues. The signature "my pleasure" response is hit or miss, depending on what staff member you get, but it's not a big deal to me. The staff also seems pretty diverse and if I'm not mistaken, this particular location is a Black-owned franchise. Love it and definitely don't mind spending my dollars here. They've never messed up my order or custom Arnold Palmer (1/2 lemonade, 1/2 unsweetened tea). The double drive thru line is always quick with an efficient system in place. No complaints. I'll be back on a night or morning I don't feel like cooking and need something quick, and it'll be MY pleasure! read more

Very poor customer service. God forbid they are busy (as every other chick fil a in the country is) as it seems that this gives them the excuse to treat a paying customer like garbage. On this specific morning the chick fil a app is down. So I pull around to place an order via drive through. It takes a good 5 minutes for the chick fil a employee to even start to take your order (have no idea why even both lanes are open if it's going to take that long to take orders). Im placing my order and some rude lady is rushing me through my order. This causes me to forget to even ask for chick fil a sauce which I always get. I get to the pick up window, get my order, then ask for chick fil a sauce. As I ask, this very rude guy turns around looks at me and shakes his head in disgust, then proceeds to drop 1 single chick fil a sauce on a $15 order. Poor service at this location. Will not be returning. read more

This is a typical Chick-fil-A with good eats, clean facilities, and generally pleasant employees. Biggest complaint is the inexplicable way they handle online dining room orders. Without fail, your food will be delivered before your drink, almost as if they are separate orders. I've had many (10+) instances of having to go to the counter and ask for my drink several minutes after the meal was brought to my table. If they can get this aspect tightened up, it would rate higher. read more

First time at this Chic fil a. They obviously didn't get the same great service training that other locations have received. When we got our order you could tell he was in a rush. Dropped my cc and receipt in my lap. Shoved our drinks to us causing them to spill. Then we asked for sauce, was on our receipt, told them what we wanted when we ordered, he rolled his eyes and gave us 1. We had 3 meals. Told him that wasn't enough, tolled his eyes again No "my pleasure" from them here, and definitely not going back to this location. read more

It's Chick-fil-a, what more can I say? The food was perfect, well worth it, and the staff was very nice. 5 stars.

Although corporate chick-fil-a recommends supporting our veterans this branch does not! And the tables are always sticky. Hope this helps our Americans know what buisness to support. read more

A serious disconnect...I love chick fil a and I order very often... I placed my order for the 8 piece meal with an Arnold Palmer and parfait with granola...was in a hurry to catch my flight. Arnold Palmer was extremely sweet and the parfait was a bowl of fruit...not sure how that happened because I said it several times. I missed my flight and decided to return...I asked for unsweet tea this time...well someone mixed it up with sweet tea or something...and the parfait? Hmmm...will definitely be back to chick fil but at this location I will need to check the bag to make sure my order is correct...and taste test the tea before I leave...maybe get a water instead! read more

Always a wonderful experience here! Staff is amazing and food is always awesome at any chic fil a I love how they are always pleasant and when the drive through lone is packed they send someone out to gather orders on iPad read more

Now my fellow underpaid workers I understand that with our frail human brains we sometimes forget things and make mistakes which is why I'm not mad but just disappointed. I ordered 3 breakfast biscuit meals and a 10 ct Chick-n-mini meal and got home to not one jelly or honey packet in the bag despite requesting at least 15 all together in the online order. Ahhhh a sad and dry day it is. It's all cool though because we're not perfect but just please man I don't want my mouth to ever be that dry again. Just try to remember the jelly and honey :) lol. Anyways everyone this is a pretty good location read more

I have been this location several years now and the staff is one of the best in terms of customer service. They are so friendly and so many instances of excellent customer service. I think some even recognize me as a frequent customer. Example, yesterday when I went to get lunch and waiting on my to go order. An employee gave me a free ice cream cone since they made too many which was an awesome gesture, so kudos to him. I will get his name to update the review for kudos. Every Chick fil A place is basically the same layout from store design for the most part. The menu is you guessed it all chicken which my fav is the Chick-fil-A nuggets with the variety of sauces. You got their sandwiches and salads I believe. It stays packed especially during lunches and kudos to mangement for having employees out in the drive thrus taking mobile orders to expedite drive thrus. That is outside the box thinking and great customer service for slow drive thru times to get the customer their food faster on the drive thrus. My elite tip is use their mobile app for freebies and points that go towards getting free food, drinks and desserts. They give you some freebies without even getting points at different locations. The mobile phone app is easy to use and nice for freebies and who doesn't like free stuff? If you don't download it, you are missing on free food at this great place to eat. read more

Chick-fil-A - Mobile app for free goodies. Easy to use app! - Fast Food Near Me - Grapevine, Texas

The food seems to be back to normal. Staff is always fantastic. The line moves faster than I expect every time and for the most part the order is correct. read more

I am a regular at Chick-fil-a. They are one of the best fast food places on the planet. This is my first time at this location. I always order my fries and hash rounds well done! I am not a fan of the texture otherwise. I have never been told no or that they will not accommodate...until today. I will not be back to this location. I heard a kot of I am sorry's while there and not one My Pleasure. Sad that the customer service is not up to the Chick-fil-a standards. read more

Weak weak weak weak.... 12 of the smallest nuggets I've ever seen! The one on the lid is the runt of the litter. It's basically what you'd typically see fall off a large nugget. What a waste of money. read more

Chick-fil-A - ows a box of chicken nuggies - Fast Food Near Me - Grapevine, Texas

Asked for no pickles..but got no butter?? Second time this has happened. They have got to get it together. read more

Chick-fil-A - ows a bag of food - Fast Food Near Me - Grapevine, Texas

Don't preorder a salad and pickup in the drive thru. Waited 15 minutes for the order. Would've been faster not to preorder. At least 5 cars passed us with their orders read more

Never dine in grapevine Chik. Staff lacks professionalism. If you see that one of ur staff members charge a refund instead of charging the meal don't take it out on your customer by charging them back to fix your mistake. Until i walked up and talked to the manager did they realize that a single sandwhich and fries meal was never queued in their screen. Take note that is after they literally saw me walk in while there was no one else sitting in their tables. Lack of attention and courtesy. Oh and then you will offer the free meal after 20 mins and still wanted ur money back!! why don't u instead take the 9$ frm ur staff's check for the meal and retrain? Pay the customer for the 20 min loss plus the free meal for your lack of training but noooo! Go to keller or southlake!! 1 star for drive thru. read more

It's 8:40 PM and they are supposed to close at 10 PM but all the lights are off. If you're going to close at 10 PM close at 10 PM, otherwise, change your hours. It's incredibly annoying and now I won't probably have time to get somewhere else by 9 PM before most places close. read more

This has to be the absolute best in the DFW area. The service is always great and the place is always clean. The owner always makes it a point to walk around and talk to customers and ask how everything is and try to fix any issues you may have at his store. I know this is fast food but you know when your service is great and the staff makes you feel like your business is greatly appreciated it's hard not to let people know this. I think this location really knows they can win you business by treating each and every customer like they are #1. read more

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I don't care about what anyone says, I love Chick-fil-A. Everyone is always polite and they know chicken. With that being said, this is the first of its restaurants where I've been disappointed. While eating, things got a little messy (which is normal), so I used my fork and turned the patty over (keto - no bun) and boom. Curled up black hair embedded in my grilled chicken filet. This restaurant is not up to par with the Chick-fil-A brand. Operators make nearly a million a year. This is not McDonald's. Can't have this happening! Three stars because it is still Chick-fil-A. read more

Chick-fil-A - It was good until I flipped it over and saw a black hair (I have brown hair).... - Fast Food Near Me - Grapevine, Texas

I am not one to write many reviews, especially a negative review. They are very friendly and pleasant to speak with, like most but always really slow in comparison to others. This time I waited 20 minutes with only 7 cars ahead of me. I got home to realize they messed up my wife's order... I'd rather it have been mine haha. Brand new store, nice employees but I have been bummed with my experiences. read more

This has become my new Chick-fil-A in the mornings for breakfast. The staff is always friendly and efficient as it is with any Chick-fil-A. The food is always prepared fresh and the order is always correct. I've been here several times now and if they are anything it is consistent. read more

The food was hot as usual and fresh l. The server was very polite and nice. They were prompt with their service as usual. It was neat a clean on the inside and you know free wifi lol. Hot waffle fries read more

Chick-fil-A - What??? They have a play area out side this one - Fast Food Near Me - Grapevine, Texas

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After waiting at a table for 5 min with no one coming to take our order and only 4 other tables set already eating we walked up to the front counter to order our food. A lady manager by the name of Vanna (I'm sure spelling is wrong) after getting off the phone she was talking with a lady employee by the front counter in a rude tone she can be heard saying "you told me it would be 6 now it's 6:30, your getting written up and you can quit or deal with it" these types of situations should not be discussed in front of other employees let alone in front of customers. Management needs to be trained better. read more

I don't know who these people think they are when they give Chick-fil-a 1 star. I mean are you KIDDING! Chick-fil-a is the best fast food chain in America. They are incredibly delicious and the customer service is impeccable. Did somebody pay you to put them down because it's impossible to not like Chick-fil-A. Keep doing good work Chick-fil-a. read more

Cashier asked what sauces I wanted I said I wanted buffalo and Polynesian sauce and she gives me the ok and when I get back to work I see ketchup and ranch read more

I usually love chick-fil-a, the nice people, fast food, excellent customer service; although today 01/03/22 i experienced what might be the new years worst chick-fil-a day after i had one of the employees flip me off after i had yelled at them for not wanting to take my order because i was smoking. Incredibly disappointed i wish i lived near another one.... read more

Bro do not pull up to this location. 5/5 times I've been here in the past 4 months they've fucked up my order.