Wow! Not sure what's happening here, but it looks like they got rid of all the people who don't seem to have any CustomerService knowledge! It's Like a whole new place, with friendly, helpful people! First time I've ever seen this location full on the inside, and a big line at the drive-through. Apparently, they upped their standards here! The food was Whataburger quality, came out reasonably quickly. Their onion rings are good, but they aren't the best I've ever had. Typical Whataburger atmosphere, however, clean and well maintained. I'm know I'm being repetitious here, but it's so surprising to see employees hurrying around, and highly concerned with what customer thought! I usually only come here when I have a coupon, but I'm rethinking that now that it seems to be a really good place to come back to! I'm not sure they deserve five stars, however, from where they were to where they are now, it's like night and day! read more

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We were told Whataburger was better than In and Out, I'm sorry to say it was awful. The service was slow and the h cheeseburger tasted dry with mushy bread, the fries tasted old. It was disgusting. Won't return. read more

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Horrible, ordered food, never got the food! Horrible customer service. The girl working on 5/21/26 between 11pm and 12pm was completely rude. read more

Brand new location at gate B 41 in terminal B at DFW. The famous name brand that you know from Texas. Yummy yummy eat it up. It's all good. read more

Whataburger - Fast Food Near Me - Grapevine, Texas

This Whataburger has been and will always be the slowest Whataburger. One lane drive thru doesn't help but still. 4 cars in Drive thru has taken 30+ min. This is after hours... 10x worse at lunch... read more

Patience is a virtue, they say. And this Whataburger, especially, is going to test it. I landed late, and just needed to pick up something before I went home, and there was no on there. Not inside, nor in the drive thru. Score. I pull up to the speaker and am told they will be with me in a minute. It was more like 6 minutes. I ordered one taquito and was told to pull up. Where I resume my waiting. When he finally came to the window, he was friendly. And possibly the only person there, because there didn't seem to be any movement inside. But the whole thing took just under 15 minutes. The taquito was good and it was freshly prepared. However, I will say, since they've gone corporate, it seems the portion sizes have gotten smaller and yet increasingly expensive. One taquito is going to cost you $4. read more

Believe the reviews when you see them. This has to be hands down the worse whaterburger I've ever been too. We waited a veryyyyyyyy long time for our order and all the workers look like zombies being forced to do their jobs. There is probably one girl who cares there but the rest are just working at a snails pace. There is no sense of urgency and there is defintely no sense of care. Believe each and every review because the food is made crappy. Not worth the wait. read more

Whataburger - If ever you want to go to the worse whataburger of your life come here - Fast Food Near Me - Grapevine, Texas

Waiting in line and I was the only person in the drive thru. This place is a train wreck.

We came late at night and ordered via drive-thru. The wait time for food was longer than normal, had a car infront of us and we both had to pull forward to wait for food. My onion rings and burger were fresh but the other order we had felt older with flimsy and squishy fries. The main issue is our sweet and spicy bacon burger was made wrong since they left on onion and mustard. We had to scrape everything off and rebuild it as well as throw the fries in the air fryer. read more

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Food is excellent, service is really good also. Ambiance is clean and peaceful! However the dried Shit on the toilets in the men's bathroom needs to be addressed this in not cool ever! Leadership needs to make these associates clean the bathroom top to bottom 6 times daily. read more

Whataburger - Shit on Toilet in dirty men's room Whataburger, Grapevine, Texas - Fast Food Near Me - Grapevine, Texas

Always good for a quick snack. Make sure yall are ordering in the app to get those points. You don't want to miss out on those whataDEALS!

Frist time trying this restaurant as we don't have whataburger in Florida. I was excited until we started ordering the cashier asked me about 3 -5 times to donate which I politely declined. Then after paying I checked my receipt to find out that I was charged for another meal that I didn't order. The cashier argued with me and refused to fix error. Thankfully the manager on staff tried to fix issue and cashier walked off the register. This was very strange but the manager quickly fixed order issue and food was on point. I ordered the jalapeño burger and it was on point. read more

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This is the worst drive-through ever! Plan to pull ahead and wait after you pay for your food for 10-15 minutes. Every single time!

was Awful and I was very disappointed in it all. I stop going about a year ago because it was awful so I decided to return again on Sat 8/2/2025 and it was delicious so I went by on 8/5/2025 and then wait was long and on top of that the sausage was two days old and my drink on had 3 piece and a half pieces of ice in it . On top of that the service was not great at all. I will Not be going back to this particular Whataburger. #751 Grapevine. I really want to give no stars read more

I do not not what CEO or owner is in town today but please never leave!! FIRST time in 6 years everyone was nice and efficient and my food was hot ... they even had a human outside take my order and they remembered my name at the window!! Someone from chick fil A must be running it now! Hallelujah!! read more

Good food as always . Staff was super nice friendly and hard-working, especially Reshawn, the lil man goat! We'll be back!

My burger cheese wasnt melted. The food was not good. Service was alright. Danny was good at helping that's it.

A big shout out to Youlanda working the front counter today!!! She was so sweet and made all her customers feel special!!!!! Rare to see at fast food restraunts read more

In the past, this Whataburger was not as good as the other Grapevine location over by Bass Pro. It is just rundown, service was hit-or-miss, and the crowd could get a little weird being this close to downtown. Late night crowds can get rowdy. Another downside to this place is the drive-thru. It can take quite a long time to get through, so you may be better off going in and ordering takeout if you see that line go past the menu/speakers. Lately, though - the quality of the food has been good. I haven't been very often due to trying to lay off of meat, but I recently discovered the Whatacatch sandwich. I had no idea WB even had a fish sandwich, and I am glad I found this. I've had two from here so far, and both were delicious. The breading is crisp without being greasy, and the fish actually tastes like fish. You can probably get this sandwich without tartar sauce on request - it can be a bit much if you aren't a tartar sauce fan. I'm glad business is still good for them with all the COVID happenings - just be ready to wait some for your food as this place gets super packed at times. Remember - if you can walk in and get it to go, do it! read more

I wasn't familiar with Whataburger at all when I went here the first time, but over the course of the next week, I went back several times. I didn't know what to expect and I had the standard Whataburger each time. I really liked them and that's why I got the same thing each time. The place is clean and fully staffed. The wait time was really nothing since I ate inside each time. They bring the food to your table. I've got nothing but good things to say about the place. Also the restrooms are clean and I saw someone check it at about 15 minute intervals and I heard a manager ask if it was clean one of those times. This happened each time I was there. Really good place. read more

Typical service at the speaker today when trying to order wataburger for me and the kids for dinner just now... 5/21/24 7:18pm Anything else? Anything else? Anything else? Anything else? I get you don't want to have to do a lot at work, but maybe go work somewhere else where you can get away with doing less and feel even better about your condescending tone. read more

Waited 20 min on a Saturday to get food. Not even busy. This location has gone down hill. Go to Braums.

The food here are a hit or miss. Just expect a long line and possibly your order to be wrong. Also would watch out going at night I got rear ended in front of the drive thru window. read more

Waited 30 minutes and got the wrong order. Cold food and dry burgers with no sauce. Horrible. read more

Whataburger - Waited 30 minutes for this dry crappy burger. No sauce, ketchup or anything. Dry and cold - Fast Food Near Me - Grapevine, Texas

We love Whataburger and their kid meals are really great. Their hamburgers are good but I actually really like their chicken. I am sure none of it is particularly healthy for you, but their fries are so good and with their spicy ketchup, every so often we just have to go. read more

Whataburger - Fast Food Near Me - Grapevine, Texas

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20min wait, rude person on the mic in the drive thru, food clearly miss-ordered. Watched what I can only assume was the manager cause he was dressed nicer dump out my drink the window attendant just poured and admonish him. I ordered a menu item straight up no changes. No acknowledgment of their mistakes. I get lunch rushes, but this is nuts. This local needs to do better. Kid at the window as nice. read more

It doesn't matter how many times I repeat the order they still get it wrong. Every time I go ash for a burger with no pickles and always ones up with three pickles in it or more and then the ones working at the window are usually bothered by you asking for your order. read more

The food was hot and fresh and the customer service was spectacular Honey BBQ Chicken Strip Sandwich!! The store was clean (the bathrooms were spotless thank god) read more

Cold paired with rude service is definitely not worth it...recommend going else where. Photo says it all read more

Whataburger - ##2 Double Meat Whataburger - Fast Food Near Me - Grapevine, Texas

Used to always be our favorite. Very disappointed today with our drive through order. Burgers way too salty. Food was not hot at all. Did not get the ranch I asked for. But got charged .40. No spicy ketchup I asked for. read more

Open late is a plus when you're traveling. Still doesn't compare to in-n-out. It's not even close.

DO NOT EAT AT THIS WHATABURGER! Literally go to any other location, I received the rudest service tonight. Wish i could leave no stars! Waited 40 minutes with no food, 2 people that ordered after me got their food before i did and the restaurant was dead. We were the only people in there. Around the 30 minute mark i went up to ask how much longer and the new girl went to ask the manager and said she started working on it. They were understaffed and after an additional 10 minutes of waiting with no food we went up and asked the manager for a refund because we had to go. She gave us and the new girl at the counter attitude. She said she remembered making it and ended up finding our food under one of the counters in the kitchen where it had been the whole time we were waiting. She blamed the two teens and berated them while processing the return. When we asked for the refund receipt she refused to give it to us. She then snatched the drink we had been sipping on while waiting and told the new girl to throw it away. She was so mean and acted like we were inconveniencing her. No wonder they're understaffed when you have managers like her running the place. read more

Good service &great food. We will definitely be back. We love Whataburger! Our order was special & they cared enough tp make everything right. read more

Ordered a blt and got home and no bacon and the fries were old. Called the store and the manager Damien would not process a refund. Claimed he could not do that and I have to come back up to the store. Do not visit this location. They are unorganized and a bunch of workers sitting around. Obviously no leadership. I have filed a complaint with corporate hopefully they will resolve the issue. I would suggest going the extra mile to the Whataburger by Grapevine mills or the whatburger in euless because this one is trash. And they are extremely slow. read more

Whataburger - BLT added a patty. Not a lick of bacon in site. - Fast Food Near Me - Grapevine, Texas

If I could give zero stars I would. Order was placed ahead and was set to be ready at 10:08. Long story short by 10:40 I walked out and contacted customer care for a refund because I never got my food. Horrible service. read more

Been living in Grapevine area the last 22 years and this location has provided THE WORST FAST FOOD EXPERIENCE for as long as I can remember. First of all- there was a bug in my girlfriends burger.... Need I go on? (I will) Do not got through the drive thru unless you feel like repeating your order 8 times to the employee (just for it to be wrong), waiting 20 minutes per car, and being treated like pond scum by the attendant(s). I can't be more serious, anyone who is from Grapevine will attest. The lady working the drive thru tonight (Tuesday, 8/8 around 9pm) was so rude. When I pulled up to the window I asked if there was mustard on the burger (I got it dry, speaking from experience here you need to always double-check that it's right). She gave me the NASTIEST look just for asking her a simple question and SLAMMED the window while I was talking. Flabbergasted. I mean come on. You aren't trying to solve world hunger or cure diseases here. How hard is it to hire employees that possess at least BELOW average customer service skills? The ones here now have NO customer service skills. Every time I pull up to the drive through line I feel like an utter inconvenience to the employees. This was the last time I go to this location. I would say the one in the town over is a bit of a drive but I think I can still beat that 2-car drive-thru line. Just close down or fire everyone honestly. Whataburger is beloved but this one is full of employees that probably belong working at a interstate gas station in Mississippi. read more

Not monitoring the online orders at all. The drive thru line is moving at a turtles pace. I ordered online , checked in and waited. And waited. The car next to me told me they aren't monitoring their online orders. So I went in and waited. And waited. A few people came in to order at the register but left after waiting over 5 minutes and being ignored. One family dining in had waited over 20 minutes with no food. I finally got my order and the only reason I didn't give one star was because the staff wasn't rude. I think they were understaffed and that's not the fault of the employees. read more

Walked out because the place was filthy. Old food was also sitting in the fryer. Yuck

1 hour wait fast food . Why call it fast food? Just wait for breakfast places to open

I used to live close to this Whataburger and my order was NEVER correct. Today I was in that area and thought surely it's better. I was WRONG. My order of chicken strips was awful. The chicken was cooked too long and tasted awful. The fries were cold. They did manage to get my drink right. I ended up throwing the order away. I would have taken it back but I was already home. NEVER again. read more