When I walked up to the register to order, there was a girl wiping off trays with a Dirty Towel ... Black and Yellow spots all over it. I asked the girl why she was using a Dirty Towel and she said it was what she had .... So, when I ordered, I wanted the stuff in a Paper Bag. I won't go there again. read more

I thought service was supposed to be fast at chick fil a. I went around 3pm and there were 2 cars in front of me, not only were they slow with my service but they forgot my sauces. The girl at the drive thru said everything is in the bag, she also had dirty fingernails which threw me off. when i got home they missed my sauces and straw! I only eat at chick fil a because they are supposedly known for good service, food is okay, always same plain sandwich and fries, this is why i need the sauce! I wont be coming back here for sure! read more

They are a bit slow tbh compared to other Chick-fil-A's especially the drive through they go one by one even when someone orders faster then the person that's still there 2 lanes for no reason read more

Ordered a veggies wrap no cheese.... and you guessed it they put cheese so I was forced to pick it out took like 30 min. Definitely not worth it. Definitely won't be back to this locations whatsoever read more

Let me start by saying I am a HUGE fan of CFA!!! Closed on Sunday for a very good reason! They are always quality! Food is fresh and served well with a smile! Employees are always stellar! Love the customer service with a good attitude! The new BBQ Bacon sandwich is YUM!!! Loved the first one so much I came back for another one! They know the busy hours and staff accordingly! Never had to wait too long like other places that have two cars in line but take forever that I will not name but that I choose to bypass and drive father to get to a CFA!!! Clean is always here! Love how they keep the area clean and well wiped down. Never had to sit at a dirty table or cringe at what is left on a seat! LOVE LOVE LOVE!!! Keep up the excellent work! You are an inspiration to what customer service should be all the time! read more

I was super disappointed with the customer service at this location today. Your companys' M-O is too well known for you to be lacking in friendless. I've never had to wait so long at a fast food lane to order for chick-fil-a and then had to wait for my drinks even after I paid. The blanked faced manager looked at me and said "ya hang on..." and walked away. No one smiled. People come to you because they appreciate your kindness. Just think it's sad being as they are the newest location in the area. read more

Opening week. My hubby and me came for dinner. We had chicken nuggets and a chick fil a sandwich with Colby jack cheese. Everyone was very friendly and even the operator wade Bradford came to our table to make sure everything was perfect. He gave us a card for a free sandwhich!!! read more

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On October 10, Monday 7:15AM, my daughter and I ordered 3 breakfast sandwiches. Every sandwich we received was wrong and when my daughter bit into hers, the raw egg squirted out because it had been under cooked. She gagged threw the sandwich back in the bag which had the receipt in there and threw it away! At the end of our work day, I called the manager to explain what had happened and he said there was nothing he could do for me without a receipt. He would not reimburse me or give us the correct and properly cooked sandwiches we had paid for originally. He was rude and unprofessional. This is the worse experience we have ever had with any fast food and restaurant service. Stay away from this location!!! Best Chick-fil-A food and excellent service is located on west road and Hwy 6. read more

Saraí was the worst CFA employee I've ever come across. Undeniably rude and very unprofessional. This store needs to be trained on better customer service. When I spoke to the manager Lily about the incident she seemed very uninterested. Avoid this location. It's a slow store, waited way longer in drive thru than other stores. read more

I'm OBSESSED with chick-fil-a ,and this horrific experience has never happened to me at a chick-fil-a this establishment is known for great customer service . I felt like I was at McDonald's ! I waited at least 20 min in a line for breakfast , and I understand it being busy but the line wasn't moving ! Once I made it to the front I figured exactly why the line wasn't moving . The staff around 10am was too busy laughing and playing around rather than working . So I try to have team member (ALEX.M) female check me out and she cuts me off with attitude because i want to redeem my points.... not only that if I'm talking to you don't ignore me and start laughing and playing around with other staff members , please keep her in the kitchen! She should not be at the window with horrible customer service . No smile , no have a nice day JUST ATTITUDE ! read more

The WORSE Chick-fil-A I have ever been to. As mentioned in my previous reviews unfortunately it's the only one near my job so at literally have no choice at times but every single damn time I have to wait in a line that takes forever with crap service. Mind you they have the time to talk their little hearts out because every time I look through the window half of the staff is just talking not doing anything. This place is a joke overall. read more

ABSOLUTELY TERRIBLE...WARNING: STAY FAR AWAY FROM THIS CHIKFILA ...This was extremely FRUSTRATING! I have no clue what is wrong with this Chikfila Store but they need to GET THEIR SH** TOGETHER.! I GIVE THIS a 1/3 of a star rating. Their sandwiches are the worst i have ever had in my life. They had no taste, were dry, and the sandwich buns were even worse! Did they get them from Walmart?! Maybe...i dunno. Not to mention, it seems as if they had been sitting out for hours before being served. Will not visit this wretched establishment again. read more

yall fucking suck honestly every time for sauce like i ask for my jelly and honey how the fuck am i supposed to have this great meal with out condiments wtf get to together read more

Great food and service but the parking sucks... Very friendly and fast for as busy as they are... Would definitely recommend this place..

I never thought In million years I would give Chick-fil-A. One star Tuesday July 4th I went to Chick-fil-A order 8 Count nuggets well done like I do ever time i go to a Chick-fil-A got my food Drove off 1. My fries was room temperature 2. My nuggets taste like they have been sitting underneath the warmer MOST OF THE DAY I WENT AROUND 12:30 ish. Very disappointed in CHICK-FIL-A. read more

Ignore the negative reviews. The staff at this restaurant are awesome. Very hardworking young kids. 100% satisfied customer. We dined in and they kept the place very clean and addressed any issues promptly. I'm not sure about the drive-thru yet so this review is for the staff and dining in experience. read more

I am not sure what the operator is doing at this location, but I bet they don't follow corporate guidelines. I have given this place a few tries and it's the same results. The food taste like it was fried in old smoky grease, which leaves a horrible aftertaste. I got my oldest the four count Mimi and he said the same thing. This place is also not well taken care of, the employees don't care. Someone from corporate should come unannounced, and pay a visit. I am not sure why people keep coming to this location when it's ran like McDonalds. There are better locations, if you want the chick fil a real experience. read more

The customer service is bad, the employees are rude, and the two times I've been there have been terrible.. I usually don't do reviews but I really hope they get it together.. I understand it's a fast food restaurant but chick fa la is known as a educated, wonderful, and respectful restaurant.. I left upset the second time I went.. I say just drive 4 lights down to the chick fa la on hwy 6 n west road that was is amazing.! read more

This is the first Chick-fil-a that I have EVER been to that has messed up my order. I came here today for breakfast through the drive thru and they forgot to give me the hash browns for one of my meals. I ordered the oatmeal and they didn't give me the toppings that the oatmeal comes with just the plain oatmeal. I asked for a cookie crumbs yogurt and they gave me a granola. Also the chicken breast from my meal was literally half the size of the bagel it came with. It was my first time coming to this Chick-fil-a and I was completely disappointed. If you can just drive a couple miles down to the Chick-fil-a on Hwy 6 and West Rd. read more

This location always seems busy, however they can't handle the high traffic. Even at their busiest times their fries are not fresh and taste full of grease and old. Don't waste your time talking to management as they could careless if you come back or not. For me I will be driving past this location from now on. Plenty of other Chick-fil-a's that want and deserve my business. read more

OMG! I noticed the reviews about this location, but it is SO true. I wanted the 12 count meal and they charged me for the 4 count kids meal. When I wanted in and told them about the mistake, they cashier asked ME " What I would like her to do?" Really. I will never come to this location again. read more

After a certain time, it appears that this location becomes a hangout spot for teenagers and you have to deal with their loud talking and overhear profanity. Also, there is no automatic door installed and management said that there are no plans to install an automatic door. It would be extremely helpful to wheelchair users. There are 2 sets of heavy double doors. read more

Since my first review, I've frequented this location and the drive thru has improved greatly! As always, it's busy, so I always gauge the merits of going in vs the drive thru. Very pleased with the transformation this location has had recently. read more

I came to this location at about 6:15 (not long after they opened) on a weekday morning, so there was no one in line (I went inside). The cleanliness of the restaurant was top-notch, I was greeted with smiling faces, all the staff were very friendly, and my order was ready before I even had a chance to walk over and get my napkins and condiments (fast and hot). The only drawback, was the hash browns had a slight aftertaste, as if the oil may have been a little old. Other than that, I had a great experience. read more

I love coming to this Chick fil a! I mean who doesn't love Chick fil a, right? But this one has the best customer service hands down!

Worst customer service I have ever dealt with. I went in at 9:50pm to make my order. Nick the cash register was either new/training or just was unsure. I handed him a $20 and he entered in $5. When he did this, the drawer closed and he couldn't open it. He forgot that I gave him a $20 and asked for help. Another employee came over and tried to help but the there was no key. After another employee came, they took out the calculator to figure out what my change would be. I tell them politely, you know what don't worry about it. And walk out. I walk to min car and I'm 100% sure I gave him a $20. Instead of going back in, I called the number to the location. Carlos, the manager on duty was the rudest employee and actually made fun of my name when I gave him my contact information. He told me he would count the register and asked me to hold. As I'm on the phone with him I am looking directly into the store. No one took out a drawer or did anything. He returns and says "Nick gave you the right about and until you give me your real name you can wait outside until Miss Jacqueline arrives in the morning". I tried to explain myself and he hung up the phone. All the while I am seeing the employees inside laughing and giggling. Worse experience every at a fast food restaurant. Customer service training is much needed for this location. read more

Chick-fil-A - The math doesn't add. They put the wrong information and that's what came out. So besides the $20, I gave him an additional $5 and $1 - Fast Food Near Me - Houston, Texas

Today was awe full, the young man taking my order was very rude, told me what I was ordering was completely and corrected me when I tried to understand what he was telling me he cut me off and asked do you want it or not! Had to speak to the manager about this one. I love Chick-fil-A and everyone at this location as always very very nice not this tome read more

Meal was great as always! I got the cool wrap with the avocado like ranch. I was satisfied with the meal. But the cashier didn't know how to do the math when I handed her my change. I gave her $20.40 for my 8.65 meal, and she handed me back the cents (only taking the $20). She also gave me a very snobby look when I handed her the cents. The other staff were quite nice, but something about the cashier just put me off. read more

i asked for fries and mac & cheese, but got 2 mac & cheeses in return. check what you put in your bags next time, please and thank you.

I ordered breakfast sandwiches. When I got home, the order was totally wrong and the food was undercooked. I called to speak with the manager and he said "sorry" and offered me nothing. No refund, no fresh sandwiches, no gift card...nothing. This store is a poor representation of the chic fil a ethos. I will never visit this store again. Undercooked food is dangerous. Eggs and poultry are the worst foods to undercook. The risk of a bacterial infection is significant. This is NOT a restaurant that should remain in business with the current management!! Do not eat here and risk illness. read more

Location takes forever to get through the drive through. Never have my order correct. The employees are rude.

First, I have to say that I'm a huge fan of chick fil a & have enjoyed eating there many many times over the years so I was super excited when they built one very close to my home. The last two times I've ordered the chicken nuggets in the drive thru, when I got home and tried to eat them they were dried & fried way too much. After the second order of over fried nuggets that I couldn't/didn't eat, I decided to go in to the restaurant and talk to the manager. I asked for the manager at the counter & a short Hispanic lady turned around & said she was a manager. Feeling for sure that she would do something to compensate me for the inedible meals I'd had, instead, she said that some people order extra crispy nuggets & I might just have gotten those by mistake and she apologized & had a crew member take my order which I paid for & left. Her way of handling what my issue had been with that location was very unprofessional & certainly NOT what I expected from Chick fil A's high standard and customer care. I won't be returning to Chick Fil A. read more

I go early bc my toddler and I need to get out when it's cold. The playground is always being sanitized extremely well when we arrive. The food is fresh, the staff is awesome, and the owners are kind and engaged in the community. You can either sit home or run a company on site. I have never been there morning noon or night and not seen one of the managing family members present. Best location I've ever been to. read more

This is the worst location I have ever been to. I will drive the ten minutes to the next location just so I don't have to deal with these rude employees. Usually chic fil a has great customer service but not here. I've been three times now thinking that The service would improve as the location is new. Nope, only got worse. RUDE PUNKS. ZERO STARS IF I COULD read more

Always good. Typical Chick fil a so no complaints. They are always busy which shows how good they are. I always like the chicken salads. A good amount of chicken comes with then and they taste fresh. read more

Great experience year. I came in two minutes past breakfast and the manager sent my order through and didn't give me any crap about being passed the breakfast cut off. My breakfast sandwich came out perfect, the restaurant in restrooms were all spotless. The place really made my day. read more

Waiting in the drive thru line is always long. Be prepared to wait for at least 15-20 mins every time. Maybe even more. I usually go to the Copperfield location but this location is closer. They fail me every time. That's the only complaint I have of them. read more

This locations drive through always disappoints me. Super long and slow. Not sure why, every other chick fil a seems to have it down but not this one. They have also messed up order in drive through. Step it up guys! read more

Great food and great service. That is due to the owners who lead with exceptional professionalism! This is why Chick-fil-A is my favorite!

Today was my first visit to this location. From the moment I walked through the door, until I walked back out to my car, I was treated to the best customer service I have experienced in a long time! Everything was "Hello, sir", "Can I help you, sir?", etc. Everyone was courteous, professional, and it was totally obvious that the management was engaged, and cared about training the crew the right way. I also witnessed other guests being treated the same way. I thought about writing this review as soon as I got back in my car to leave the restaurant. Great experience! Will most certainly be back for more! read more