Just pulled up to the drive thru and they ignored me and took someone else order when I had arrived before them and then continued to ignore me. It's not that hard to give good service and I've never experienced this at a Chick-fil-A. There was four of them standing in the drive thru as well so plenty of people to take my order. Won't be giving this place my business ever. read more

Not really ever one to leave a review but this experience wasn't the best. Not sure how new this "ordering at table" service is - but it shouldn't be a thing if staff are under to much stress to do it/if front and back are both working both dine in/drive thru. So many items were missing, straws, napkins, sauces for salad. It took over 30 minutes for a cup of coffee which came with barley any creamers/sugars. Managers need to train better or have an equal amount of staff in back/front so both sides can run smoothly. Orders need to read back and basic utensils should automatically be brought out with food. read more

ABSOLUTELY HORRIBLE! Do Not Come Here! I waited over 30 minutes for my order in the drive-thru, and when I was at the window the poor worker kept asking for my order and they just kept ignoring her! They were very unprofessional and I will definitely be making the drive to a different location. My order was not complicated at all yet they were giving out orders behind me continuously while I had been waiting there forever. read more

Just went in for some ice cream and had to deal with the lady at the front counter huffing and puffing like she didn't want to be at work. I was waiting 5min. before someone else asked if I'd been helped. What happened to the supurb customer service!?! What happened to "My Pleasure". If you want great customer service don't go inside this location or stick to the drive thru possibily. read more

This place NEVER fails to get it wrong!! Order always incomplete messing up my order. How hard is it to get two extra fries every time I ask for extra fries!! ?? read more

It does not matter how fast you get the orders thru if they are not right. We had to go back 3 times.

Out of all the CFA's this is probably the worse. They forget items and hardly give the good experience CFA is typically known for.

Great place to eat. However if the owner wants to do table service instead of counter service the employees need to pay attention to the dining room. Waited today for a while and finally had to go ask for service. read more

I came here to quickly eat with my friend but what we didn't know was that we were going to end up having to wait 35 minutes to get her food. No that is not an exaggeration. When we went inside they told us to sit at a booth and order there. My friend ordered first, and then i did. How i got my food first? I don't know. We asked the people who attend us for sauce, they weren't really doing anything. It was not busy. and when 25 minutes had passed we asked about the food. They said the order was lost, but she wouldn't have to pay again, why would she?!? There was no apologies or nothing. There was giggling though. By the time she got her food we had to leave. Never coming here again. read more

The quality of service at this Chick-fil-A is consistently declining at peak hours. I don't know if they are short staffed or what but I could've gotten in line for the drive thru and gotten my food quicker than I did at curbside just now. And then when they finally brought me my food, it was cold and the sauces I requested in app were not in the bag. So if you HAVE to eat here, just get in the long drive thru line or go inside because curbside is going to disappoint you every single time. read more

Every single time I go there the line is super slow, the workers are always just standing at the window & my order is ALWAYS wrong or missing something!!! read more

Please someone confirm that I am not the only one on the crazy train... I love Chick-fil-A but this location has always struggled with the basics... I mean simple things ... for example... "I'm sorry, we have run out of sauce " me asking for clarification... "no we have some buffalo but nothing else... no, all out of ketchup too" Or multiple times - "actually sir, we are all out of chicken strips" ... what?!?! How do they run out of chicken?? They only have 10 different items on their menu... please someone tell me you have had this same experience. I want to love you chick-fil-a but oh you make it so hard. read more

This is the Chick-Fil-A closest to my house and they are the slowest CFA I have ever been to. It seems like they never have em enough people working or something. The food just piles up in front of the window waiting to passed out. And also they don't fill the Mac and cheese container all the way up. read more

Stopped in to pick up lunch for me and my kids. I was served by a young lady named Casey, she was great! I know you're reading this thinking, of course she's great, it's ChickFilA, but she was exceptionally kind & professional. Thanks for the kind service Casey, you were awesome!!! read more

Worst Chick-fil-a experience. I will never go back here. They were out of 2 things I ordered and didn't offer a refund. After asking for a manager 3 times and waiting 15 mins, they joked and played around and talked about me, I then went and asked for managers name. Finally got their attention and told them how rude and unprofessional it was. Also, a French fry appeared/was stuck into my salad when I had to take my son to the bathroom. Threw away my food, left, and called corporate. read more

Slowest service. Rude service. Not one "my pleasure". Way too many employees to be this unpleasant and unprofessional of an experience. I avoid this CFA at all cost and thankful we have a few others in the area. read more

I just left from this place. There were numerous young employees working outside BUT it's sad that it takes so many people to be so incompetent! My order was taken, I paid for it in cash. I asked for a receipt and was told that it would be in the bag. I get to the window where there were another large group of employees who seemed confused and dazed.There was a red placard placed on my car door with my order #. A young lady received a bad from inside the window I reached for the bag but she looked at me and walked to the car behind me. I saw her give the bag to the person who opened the bag, reached into it and handed the bag back to her. She then came to me and tried giving it to me but I asked for a different one. They looked at me like I was being difficult. Then I heard someone say just re bag it! That's exactly what they did! In this time of Covid, they have no regard for safety! When I got home, not only was the receipt not in the bag but the incompetents left the daggone red placard on my car door handle! read more

Chick-fil-A - The placard left on my car from the drive through. - Fast Food Near Me - Humble, Texas

This was one of the worst experiences i've ever had with this specific chick-fil-a. These hash browns were completely inedible and it's ridiculous they even served us this. They must have a bunch of inbreds working the kitchen, I am severely disappointed. The hash browns must've been cooked in old oil and it's half raw half burnt. Who allowed them to act in this way? No chick-fil-a I will not have a blessed day in fact you have ruined the next 24 hours of my life. Do not come here. Your employees need to be fired and just tear down the entire establishment as it's obvious you people don't know how to run a business. read more

Chick-fil-A - Fast Food Near Me - Humble, Texas

GO TO THE SUMMERWOOD LOCATION IF YOU CAN! This location messed up my order which is completely fine because mistakes happen. I had a 8 piece chicken nugget with a milkshake. They gave me 3 piece chicken strip and the milkshake was yellow and chunky. I've ordered the milkshakes enough to know how's it supposed to look and taste, it was off. I only came to this location Bc Summer wood drive thru was unavailable. I wasn't going to bother to fix the order since I was already home but then I saw the milkshake and decided to come AFTER calling the store a few times and there being no answer. A young blonde lady in a Texans hoodie was "assisting"me and she continued to say "it's just ice cream how is it supposed to taste bad?". Seriously?! Just fix the order! I brought it with me for proof too. I work in customer service so I know it's frustrating when customers yell at you for a mistake so I was VERY polite to her. But it's sad how it was so difficult for her to fix a simple mistake while being polite. Once again, GO TO SUMMERWOOD CFA IF YOU CAN! they handle things way better. read more

Every time i come here my food order is wrong and the service is poor. People taking orders outside just walk up to your car without a proper "hello" and just walk away without a "thank you" or "have a good day". Chick-fil-a is usually known for good customer service but the service here definitely gives mcdonald's. read more

Placed a mobile order and they couldn't even find it. They are super slow, ignore people when they walk into the restaurant. The worse chick fil a ever read more

Fast food should be just that, fast food. Not a dining experience with inexperienced untrained wait staff. When asked why it was now done-in, the waitress told us "the owner would rather people wait sitting down than standing in a line." As someone who's been in the service industry for 15 years that is absolutely not true. I will wait in a fast food line because that's how it works, but I'm not waiting for a waitress to wait on me for fast food. Terrible business decision and by the crappy reviews I'm not the only one who thinks so. read more

I'm giving this location 3 stars because I want to believe the staffing issue is because of Covid but good grief. I love Chick-fil-A. Worked there for my first job and get it a few times a week. This Chick-fil-A has two or three incredible employees and the rest are terrible. Every time I order I feel like I'm inconveniencing them by ordering food. I feel like I need to apologize for being hungry. And they almost always forget something. Fries, sauces, salad dressings, sometimes an entire meal. When you ask for the things you order, the employees second guess you, and look annoyed that you're asking for what you paid for. Out of all the locations I've been to, this is the worst. But thank you to those employees who are on top of their game! P.S. I'm still going to go to this location because it's the closest one to my house. I've gotten better at not giving a shit about what the rude employees think. Full on Karen: engaged. May the odds be ever in your favor. read more

First, the fact that I went out of my way to download yelp says something already, I'm young and don't care to leave reviews but this experience was ass, I'm too pissed to even finish the whole detailed story, but long story short I order grilled nuggets because of my diet and then they say all of a sudden after my long drive back that they don't have anymore of grilled and gave me regular, and not only that, I called so many times on the way back and no answer either, and all that stress and speeding because they almost closed to still not be even a little satisfied from my experience, there isn't even another chick fil a near that's reliable so I'm screwed. read more

In my humble opinion, Chick-Fil-A has perfected the fried chicken sandwich. If you've never experienced it - it's simple: one breast of chicken fried on a toasted buttery bun with sliced dill pickles. You are free to add condiments (mayonnaise, mustard, ketchup) after the fact but it's served meat on bun with pickles and that's it. Simple and done well. I always get extra pickles, but that's my preference. You can opt for lettuce + tomato for an up-charge but if you want to go healthier, stick with the char-grilled chicken. It's the same concept (chicken, bun, pickles) but with one third the fat. And if memory serves, you can get a toasted wheat bun for the sandwiches at a small charge too. I've never been charged for the switch but I imagine some places would charge for the switch. They also sell a variety of salads, chicken soup, wraps, chicken strips, and my mum's favourite their little nuggets. If it's chicken, they'll probably serve it in some form. No matter what you choose as your main, do not (I repeat) do NOT miss the opportunity to order their waffle fries to accompany your sandwich. These addictive things are crispy on the outside and tender inside with the skins on... so good. Grab a lemonade and you are set. I remembered that they sell breakfast sandwiches of all variety as well. I've never had their breakfast sandwiches at this location have had them previously at another location. They offer the usual egg + breakfast meat on biscuit but who knew chicken-on-a-biscuit would taste so good in the morning? Order one of those with their hash browns (like smashed little tater tots) and you have a breakfast! Not exactly health food first thing in the morning but again, not something to have every day. One last note - all locations are closed on Sunday. According to founder S. Truett Cathy, "Our decision to close on Sunday was our way of honoring God and directing our attention to things more important than our business. If it took seven days to make a living with a restaurant, then we needed to be in some other line of work. Through the years, I have never wavered from that position." read more

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I come here 2-4 times a month since it's closest to my house, and my son is always begging for chick fil a. This is the worst chick fil a EVER. Unfortunately I have no other choice unless I want to drive all the way to kingwood. They forget something literally every single time. My husband and I keep a tally, and so far they have only gotten our order correct 1 time. Make sure to check all of your items, because they will forget an entire meal, and they always forget salad dressing and sauces. read more

Updating my review to LOWER my 3 star to a one. Hopefully someone in management sees this. They are still consistently messing up orders. When brought to their attention they act like you're wrong. Don't bother calling the store they NEVER answer. The food quality isn't even good enough to justify the terrible service. read more

Chick-fil-A - This was my "sweet tea" LOL - Fast Food Near Me - Humble, Texas

Worst chick til a experience I've ever had... sloppy with everything and staff is lazy. No wonder the line was short! STAY AWAY FROM THIS ONE!!!!! read more

Unlike other drive-through fast food restaurants, the location in Atascocita, Texas (19220 W Lake Houston Pkwy, Humble, TX 77346) is outstanding. The food is always wonderful and their staff are the nicest people. If I go through at lunch time, I see a huge line! But don't let that fool you! They have several people taking orders outside and the line moves fast for their diligence. I love their food and I love this Christian Company. God bless America and God bless Chick-fil-A's owner and employee's. read more

Like the chicken sandwich, plain and dry! Tried the chocolate chip cookies and they me loopy, because they are packed with chunks of chocolate brick! Wow! I don't have to tell you that this food contains crack or something....they are ALWAYS packed! Family nights at this spot if crazy, so get here at least 15 minutes with the kids, ahead of the crowd. read more

They don't greet you when you walk in. When they brought my food they threw the tray on the table and ran off. I stood in front of the counter for 5 minutes to ask for a refill. No one came up I just watched them run around, no coordination, arguing. No eye contact. Very unprofessional. I wish I could give them a zero ... but I can't so I give them a 1.... read more

This is the absolute WORST Chick-fil-A I have ever been to. The service is terrible! They are slow and, are rude.. I have been to other Chick-fil-A's and, this one is in NO COMPARISON. Please just find another one close by! read more

The set up to Dine in doesn't make sense just had us and other people standing around to order no one came up to us for a few minutes people who came is after got helped before us. Waited about 20 mins for our food after we finally ordered. read more

i found a live bug in my food i said a live bug!! and there was a cockroach on my seat!! completely di

This is the slowest chick-fil-a you will ever go to. There was four cars in front of us that had already ordered and it took the 15-20 minutes... very disappointed in their service read more

I went here about 2 days ago to pick up and order placed for my coworker, after being asked was I picking up a mobile order I sat in the drive thru for about 15 minutes before being asked the name of the order, i was then asked the name of the order 2 more times waited another 10 minutes and then my food was finally brought out to me. Its like nobody was communicating in the establishment. - Kozy M read more

TERRIBLE with a capital T!!! This setup absolutely DOES NOT work! Makes the service even more TERRIBLE than the normal setup. Whom ever thought of this should reconsider there career choice. Spoke with the manager, didn't seem to care or concerned at all. read more

This chick fil a location is great the food never disappoints and the service is top tier.

Every time Ive ordered at this location the order is always wrong! I've called for a refund and no one ever calls me back!

Worst experience ever. They must have a new owner. It was a nightmare. I was stuck in line for 45 min and when I got to window those 2 working it had no clue what they were doing I had to get a refund. What a waist of time. read more