Didn't get my salad dressings but staff, their customer service is amazing. My drink was wrong but that was fixed because I noticed.

Happy new year! A great way to start the new year with some delicious chick fil A I came in for lunch since I had to work and I am so glad they were open. I ordered though the app and it was super easy and convenient especially since I had my toddler with me. I ordered two spicy deluxe combos and a kids meal. Everything came hot and fresh and the pictures do not do justice. The staff here is always sweet and always give me great service. Cheers to another year and continued support for this location read more

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We originally planned to go to our Thai restaurant in Lancaster after shopping; unfortunately, they are closed on Mondays. So, we decided to grab something quick. We both ordered the chicken sandwich with the pretzel bun combo. The sandwich was so salty, It was almost inedible. I stopped eating mine due to the saltiness. Last time I had one of those sandwiches, it wasn't like that. Very disappointing. 10/27/25 read more

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Exceptional service from director of operations Frankie dude was on point and had me in and out of there with my order correct. The food was fresh and delicious as always and it did not disappoint. Place is well kept clean and great staff with good attitude and service. THANK YOU FRANKIE read more

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Nice hair net in the bathroom from the worker before me who entered. Very sanitary. Also no straw, napkins and cold fries. Don't ever go to this location. read more

Chick-fil-A - Hair net - Fast Food Near Me - Lancaster, California

Why are the buns falling apart? Never had this happen at this location. Couldn't even enjoy my sandwich read more

Chick-fil-A - Why are the buns falling apart? Never has this happen to me. - Fast Food Near Me - Lancaster, California

Huge shoutout to Paris at the Chick-fil-A on 15th St. West in Lancaster! This was my first time visiting this location, and I had a very large order since I was buying for my staff. Paris provided excellent customer service she was incredibly patient, helpful, and kind. She even took the time to suggest popular menu items, making the process so much easier for me. I truly believe that great customer service deserves to be recognized just as much as the bad experiences get called out. Paris, thank you for your positivity and outstanding service it was early in the morning, and your energy made my day! Keep up the great work! read more

Chick-fil-A - This order has over 20 sandwiches - Fast Food Near Me - Lancaster, California

I had a really frustrating experience at the Chick-fil-A in Lancaster (Ave K & 15th St). I live about 30 minutes away, and when I got home, I realized my order was missing two fries and an order of nuggets.I called the store and spoke with a manager named Issa. Instead of offering a reasonable solution, I was told I would have to drive 30 minutes back to the store to get the missing items. When I asked about a refund, I was told they could not refund my card and that returning to the store was the only option. I was also told that if I filed a complaint, it would just come back to him anyway.That response is unacceptable. Customers should not have to drive an hour round trip to fix a mistake made by the restaurant. A refund or alternative resolution should have been offered immediately.Very disappointed in how this was handled. I expect much better customer service, especially from Chick-fil-A. read more

I've had repeated issues with this Chick-fil-A, mainly due to poor communication and order accuracy. Multiple times now, items have been missing from my order. Management is usually quick to respond when I complain, which I appreciate, but the problem keeps happening over and over. At some point, an apology doesn't make up for the constant mistakes. When you order food, you expect everything to be in the bag -- not to spend an extra 10-15 minutes calling to fix it. I also don't understand the point of ordering for pickup. About half the time, when I arrive, I'm told to park and wait because they haven't even started my order yet. That completely defeats the purpose of ordering ahead. What's even more frustrating is when it's something simple like a salad. It's a cold item and shouldn't be complicated or time-consuming to prepare. Honestly, the only reason I come to this location is because it's close to my job. If there were another Chick-fil-A or better option nearby, I would go there instead. read more

They were so so nice ! Served by a gentlemen with curly hair and glasses on the drive through and he gave better serve than a server! Everyone was so nice around 12:51 pm ! read more

The tenders are usually a decent size. Not this time I bought 4 orders of tenders and this is what I get. I spent more than $50 since I usually get the meal. Disappointed. read more

Chick-fil-A - Literally, the size of my index finger and I'm 5.2 - Fast Food Near Me - Lancaster, California

Great food for the money. Check it out for yourself. I think I'll go have some now. Keep up the good work.

Yeah i just left from here , and ordered a salad. Now usually don't have any issues when I come to this location, but today I guess they hired a lot of new KIDS, because today mind you I ordered a salad right, had to wait 30 minutes after arriving and would of waited longer had I not spoke up. Now mind I saw AMBER come out with my food and without even entering the parking lot at all not one foot walks back in the store. When asked why she did this she stated that I didn't think your car was blue, so now you're color blind. Not to mentioned she thought it was funny some how. I really am don't appreciate y'all giving my food to these kids for them to turn around and play with people food. I don't wanna ever have that lil girl bring me my food. When I asked what about the space number, I didn't know what space because there is no way for me to know what space you picked. But I was THE ONLY CAR IN THE LOT. More importantly why didn't you simply ask. Just being LAZY based on what I seen this is a habit of hers. No EXCUSE, hire adults who know what professionalism actually is. Would appreciate my food not being played with... read more

This is the second time I have visited this Chick fil A and the first time I have used the window ordering. Everything was fine when the cashier asked for my name she said ok and preceded to type a name for the order. When my order was finally ready the young man called out a name that was not mine. When I corrected him with my actual name he expressed that's what they typed in. If you're gonna take the time to ask my name please ask for the spelling instead of making up a name. It's Leilani not Layla. read more

Chick-fil-A - This is how the girl spelled my name. - Fast Food Near Me - Lancaster, California

I drove up on a Curb side order. The app says enter the spot #, but it wasn't a numbered spot but just a phone icon. So I moved to another that had a number. When my food was brought out, I asked the girl who brought out my food "What do I do if I parked on that?", meaning the unnumbered spot. She just said, "I don't know" and walked away. Which I thought was rude and not so customer friendly. Food was great though, as always. read more

Food is always good but when you want to sit down and enjoy your food it's always difficult to find a clean table. They should have someone check the area and keep it clean. The tables absolutely need a good cleaning. When food is involved it needs to be clean. read more

This is THE WORST chick fil a. No other Chick-fil-A charges a dollar for a salad bowl. And they refused to give you a large mac & cheese bowl, even if you wanna pay for it. They have terrible management and their food always sucks. They give chick fil a bad name. Their managers and employees lack the quality customer service at Chick-fil-A is known for. read more

Extremely rude employees and no customer service. We drove up to the drive thru window and weren't even acknowledged for a while then the girl that "helped" us out was completely rude! Go to another Chick-fil-A! read more

I tried to have a delivery through the app and it didn't let me so I ordered through DoorDash. One of my spicy chicken sandwiches wasn't fully cooked. The bread was soggy. There's no more consistency. This isn't how I remember it when I last ate it a few months ago. I'm not gonna go back now read more

Worst service. Worst staff. Worst attitude. Ambiance is non existent. Staff is always scattered around and intentionally not being helpful whatsoever. Waiting twenty minutes for a fountain drink is really odd to me. Please bring back the Palmdale location already read more

Dissatisfied with portion amount of (3) Large Bowls of soup. All smalls were filled as normal, yet larger size(s) were half filled- Mostly satisfied with their service but not today in this California rainy weather!! read more

So friendly, so nice. Always really fast. I love this Chick-fil-A ! never a problem at all. Thank you guys so much

Worst chick fil an ever! Drive through is so slow. DO NOT COME HERE. They don't have any orders put together it's a mess

The food here is absolutely garbage, every time I come here its always low quality, and every time I go to the front to pick up my food the staff is always screwing around, unprofessional and trashy food read more

Food was cold my daughter ordered chicken nuggets and a drink frosty lemonade and I ordered spicy chicken sandwich first thing she forgot my drink and when we got home my daughter got chicken sandwich instead of the nuggets that does mean you have confident people work for you I will never go back to this place read more

Definitely doesn't live up to the Chick-fil-A standard, yet. While I understand this location is the first drive thru only location in the US, I definitely think they could have delayed the grand opening to allow for more training with the employees. I don't mind that it's mostly high school kids working here but the delays are solely based on inexperience and lack of knowledge when it comes to working their system, taking custom orders, etc. I'm sure the issues will work themselves out over time but if you are inpatient or in a rush, then I suggest making the drive to the Palmdale location. If you do decide to go to the Lancaster location on K, I strongly suggest placing your order on the app for pick up, instead of sitting in the drive thru line. Otherwise you'll be waiting forever. read more

andrew with the curly hair has dope customer service.they were quick wit it and on point. the sandwich was alright doe

The drive thru staff were super polite! However, the customers coming through the drive-through were just driving into any lane that they wanted. The orders were coming out scattered. I drove up to the window as directed and sat for 15 minutes as they hadn't even started on my order and were serving vehicles that had ordered after me. The inside staff was very disorganized and all over the board. The young manager that was in the drive lanes serving the customers offered me a cookie or brownie for the inconvenience. She was very nice however I just wanted my food. When I got home and was handing the food out, my order was wrong. I ordered one of the new specials that's being advertised and I ended up with two of the deluxe number 1 meals. Not a very good customer experience. read more

Never had an issue until today, my chicken nuggets were raw! And fries were overly salty ! read more

Chick-fil-A - Fast Food Near Me - Lancaster, California

First of all, there is NO DINING IN. Google maps said there was dining. IN. Please correct that. I went there yesterday expecting to dine in, and you can only only dine OUT, as in outside on metal tables and chairs. I guess they have an indoor restroom but that's it. You have to order thru the app, which I tried to do. BUT, when I finished, apparently you can only pay thru Google Pay. WTF? You should have told me that in the first place before I spent all that time trying to get my order right, as I don't use Google Pay. A total waste of my time. I left without eating anything, in disgust. And why doesn't Google warn you that there is NO INDOOR SEATING????? Not only will I never eat at this Chick Fil-a ever, but I am thru with ALL Chick Fil-a's, I am holding corporate Chick Fil-A responsible, you have lost me as a customer. read more

Got my order wrong for the third and last time. I'm never ever coming back. If you want chick fil a just go to the palmdale location. I've never had a problem there but for some reason this place has rude customer service especially from the ladies, how are you gonna yell for peoples names as if the reason we were all waiting for food was because we cant hear, lady its been 16 minutes since I placed my order, absolute trash. don't go here read more

Since my review I've been back quite a bit, each time customer service has been great, very nice! The curbside parking is still always full. (Not a business thing more of a people thing) but I don't understand why people love to sit in their car after food has been delivered, makes it more frustrating for other customers needing to get their food. read more

Honestly worst chick fil a I've ever been to LOL. I called asking about the restroom code and the lady didn't wanna give it to me even though I said I was in the drive thru. The guy taking the orders was so slow. And the guy didn't say my pleasure .. haha I'm just being extra but it goes to show they ain't doing it the chick fil a way. read more

First time going here that it was not busy! So they can not claim that that's the reason for the following. I drive 10 minutes home with my order only to realize they didn't give me the sandwich I ordered and had put fried nuggets (that I didn't order) in the bag instead. So I drive 10 minutes back, to get what they had originally screwed up on. Ask them to please remake the rest of my oder because by the time I get home the food that I had originally ordered would be COLD! They tell me that they can only give me what they didn't give me and will not remake my order. Even though it was their mistake. Their fault, if you will!! Had to speak to the assistant, Issa, because the manager, Dom, wouldn't even come to the window to talk to me! Again, they were not busy! I got a full refund and asked for the corporate number, assistant managers name and the managers name, which at first, she didn't want to give it to me! I call the number from their parking lot and spoke to a nice guy named Robert who took all the information, asked for the order number, names, and informed me that someone would be contacting me, who oversees that site. I doubt this will go anywhere but I hope that the manager's karma comes back to bite her in the a$$. I hope and pray that all the food she orders out in the world is WRONG & COLD!!! If I could give this place zero stars, I totally would! Such a shame. All the others I've been to have been so friendly and accommodating! This place should rethink it's Christian values! Letting your clientele go home with cold food! Horrible and shameful. Especially with the cost of fast food! And these people just want more and more money for working at fast food places when they can't get an f'n order right! Shameful!! read more

ordered a sausage muffin and received no sausage. I paid for bacon in the sandwich aside from that but didn't receive sausage read more

Chick-fil-A - ows a hand holding a sandwich - Fast Food Near Me - Lancaster, California

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This chic fil a is insanely slow compared to Palmdale. Also, the food quality just seems worse. You get two of the same sandwich from this location vs. Palmdale and this one will have stale buns and the taste of the chicken is off. Regret coming here every time I go through this drive through. read more

I don't understand why this location can't get it together! I've had so many issues including today. My breakfast sandwich had an English muffin so burned. It's Literally ridiculous that they would serve this to someone! Do better Chick Fil A. The other locations would never! read more

Chick-fil-A - Fast Food Near Me - Lancaster, California

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Such an unorganized location. We live all the way on East Lancaster and they forgot to give us half of our order. Ridiculous read more

NO INDOOR SEATING. OUTSIDE HAS ONLY HARD CHAIRS. Long Drive-up lines. Ordered Extra pickles on my sandwich, but only received two. Ordered 9 sauces, but only received 2. read more

The service I received at first was really good, and the girl at the counter was very sweet, but I was a little overwhelmed by how mean and snarky the supervisors were to the staff? One of them, I think her name was Bri? Or Briana? made several comments while I was standing there, and it didn't seem like she was helping the work get done, but was just berating the staff. Made me feel really bad for the kids working there, especially bc most of them were so sweet. read more