When great customer service and appreciation for patronizing a business exceed the average expectations, employees should and need to be recognized. Thanks Rosa for representing this location during our drive-thru visit, as an employee that appreciates every customer and will go above and beyond. We asked your name before driving away to ensure other patrons, the store manager, and others acknowledge and commend your level of professionalism and great service. read more

Lancaster, CA Who doesn't want a Habit burger? On top of that, it's free? Yay!!! Count me in. I have been here a couple of times since I have been receiving emails for a free Double Char Burger. The Habit's signature chargrilled cheeseburger in a double-patty version. The Double Char Burger - hits the spot. Juicy, savory with a nice balance of texture from the smoky char from the grill, crunch from the lettuce, pickles, and onions. The char grilling makes it more flavorful. Ordering is easy - either on the kiosk or at the register. Service crews are helpful and don't pressure you in ordering other items. The place is big enough to accommodate groups. The times I have been here - there's always a free table to dine in. Plenty of parking. *The Double Char is also available as a meal that comes with fries and a drink. read more

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I ordered for my family and the workers were goofing off on their headsets and messed up my order...I just got off work late and this is a really inconvenience..I tried to call and speak with someone and I got an ai machine ..this is not good customer service I won't be going back taking my business to in and out! read more

I've been to this Habit 3 times and today will be the last. Today was by far the worst food service I experienced. The burger patties were burnt to black and dry. The French fries looked so brown (not golden brown, just dark brown) they most likely gave me reheated old fries. I almost stood up and brought the whole tray to them and demand to talk to the manager but I didn't want to spend any more energy on this. I threw away most of it and they were expensive for fast food. It's so unfortunate because when I came here the second time, the food was amazing. It must have something to do with who's cooking it, and probably lack of management in quality assurance. I don't want to hope I get the good cook every time I come here. read more

Habit burger has so much hype, I finally had the opportunity to stop by a location to see for myself if they lived up to the hype. The menu is very simple with a few options to around the toppings, I ordered the Charburger Meal with a drink and half and half fries and onion rings. We also ordered a Grill cheeseburger. The Charburger had a good sized patty cooked to my request, with extra pickles, grilled onions, it was ok, I would equate it to a solid burger from most fast food joints, I was not really that impressed but it was good. The onion rings were amazing, the batter quality and the taste of the batter, now that is a great onion ring and option to have half order of fries and onion rings, I wish I could say the same thing about the fries, they were ok at best, you can ask for additional dipping sauces on request, they also have a side bar area where you can add toppings like, jalapeno slices, pepperoncinics. The grill cheeseburger was solid, nice option. The interior was well kept, the drink cup size that was offered in the meal was a good sized cup. The service was ok, the team was busy working but really did not make you feel like they cared that you were there. Not sure if I will be back but its a solid burger fast food spot. read more

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Nastiest hamburgers I ever had and expensive that's not even a meal how they stay in business the drinks are okay. The place is clean i just don't recommend read more

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I haven't been to a habit burger in probably a couple years, and I've never been to this location. When you walk in you order at a kiosk. They were running a special: four burgers with four sides. Itd Did not come with a drink. We decided to get that, but we didn't realize that you could order different sides, not just french fries. So we went up to the front to ask if we could change that. First of all, when you walk in, no one was at the counter. There was a cook that you could see. He looked over at us and looked back at what he was doing no greeting or anything. Eventually, a girl came over, not a smile on her face, looking as miserable as can be. We told her what happened, and she knocked on the door, and I'm assuming the manager was in there. The manager must have said they would change one side. That's ridiculous, the order had not even been made yet. Manager never came out to see if they could assist us. We were totally willing to pay any upgrade price needed. When we received our food I realized I did not ask if the bun had seeds on it. So I had to eat the burger with just one bun, which is fine that was my fault. The drink options are great normal fountain drinks, plus delicious lemonade. My favorite was the one next to the lemonade. Delicious! 7/27/25 read more

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Good things come to those who wait... Yes, yes... the wait is a bit much for a "fast food" restaurant, however, it's definitely worth it! I've tried numerous food items. From the Charburger, to the salads. Today I had a Gotta Habit Meal. The $6 one to be exact. Juicy Half a chicken sandwich Crispy and delicious Tempura fried green beans with ranch And a Pepsi. I also got a side of spicy ranch and jalapeños. I do lovvvvvveeee my spicy!!! read more

Habit Burger & Grill - Gotta Habit meal - Burgers Near Me - Lancaster, California

I've lost count of how many times this location has forgotten an item from our order. This is at least the 5th time it's happened in the drive-thru. We've learned to always check before leaving -- and the one time we didn't, sure enough, something was missing. It's exhausting to have to audit your bag every single visit just to get what you paid for. Clearly there's a systemic problem here that management needs to address. Very disappointing. read more

Ordered a cobb salad online for pick up. When I got home, the lettuce was wilted and spoiled. Thought it was just a few pieces but when checked, all of it was spoiled. Drove back and all I got was "we will make another one", not an apology, when I checked my order before leaving, there was no bacon. It's ridiculous that they can't get simple orders correct. read more

If you want amazing customer service and the best shake - COME SEE HAYLIE (that's not spelt like Hailey) Thanks gurrrrlll read more

Habit Burger & Grill - Cookies & Cream Shake - Burgers Near Me - Lancaster, California

We frequent this habit pretty often, my grandfather loves it. We ordered Togo. They were cleaning up the restaurant when we got there around 8 pm, and had us order on the kiosk. We also had to ask them to let us order at the register since the kiosk didn't have all the milkshake orders on the kiosk. Tonight I ordered the teriyaki char, they charged a dollar extra to get with cheese, yet it was missing the grilled pineapple. My burger wasn't wrapped properly and the teriyaki sauce ended up all over the bag. They also are charging $.60 for extra cups of ranch and with the over $50 we spent they only gave us too little cups that were "included" even though we got multiple meals. I will say I enjoyed the peppers still being available and the restaurant being clean. read more

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KRISTIE was extremely helpful tonight, I had never visited The Habit so she helped me decide what to get and was very knowledgeable! She was fast and efficient at the drive thru, thank you so much! read more

We come here after dog training because they offer outside sitting. The service has been good all the other times we have visited before, even without our dog. Last night was the first time we have had a bad experience. Our food took a long time to make, we had to go ask if it was ready this time. The food was good and the same quality as all the other times we have gotten in the past. Then when we were done eating we went to throw our trash away and put up our tray and all the doors were locked at 9pm, an hour early from their posted closing hours. We were ignored so we just left our trash and tray outside. Never have had this bad service before! read more

They have redecorated, but the food has gone downhill at least today. Cold chicken sandwich, stale bread, cold overdone fries. We've been eating here since it opened. I hope it's just one day! read more

The food at this particular location is consistently bad. Today we got two very charred Char Burgers and the buns were burnt and the burger was dry and overcooked. The service is friendly, but the quality of food is typically sub par. read more

A little pricey but you get what you pay for and that is quality surprisingly. Everything is fresh never cold or soggy and their cookies and cream milkshake is to die for. read more

Really like the sandwiches but they seem to have gotten smaller while the price has increased? AND I was offended by the cashier asking for a 15% or 20% or 25% tip?? Are you kidding me, a 20% tip for walking up to the cashier walking up when the buzzer goes off and walking up to clear my table. Oh and I had to wipe my table off even before I sat down to wait for my food. How about if you tip me the 20%. I deserve it more than any of your employees! And then they have the air conditioner on so low that it was uncomfortably cold. Wasting money and then asking for more. Ridiculous read more

Don't come on your break or if you're limited on time! I've tried to come here a couple times on my break and they always take more than 30 minutes from the drive-through it's insane. I've been late clocking back in several times. Food is good though read more

It turned out that I missed the bottom of the receipt. The manager kept the original and gave me a duplicate receipt and when I looked at the bottom of the receipt it did subtract $8.99 plus cheese. For my free Burger and I did add a drink and fries and I did order a patty melt combo for my wife. I guess I should have looked closer at the bottom of the receipt. My apologies. And in the future I will look closer at the receipt from top to bottom. read more

This place has become a rip off. The window girl said they only give you one ranch per order now! 2 combos 40$ and 1 ranch? Ridiculous better to go wait in line at in n out fot 40 min then get ripped off here read more

Food was great , customer service wasn't good . No hello, no have nice day . I asked for things she slammed it on the table . I believe she is the manager. read more

Never ever go through the drive through here. We spent over a half hour waiting to even get up to the window, we were the third car.

I am so disappointed. We ordered salads with adjustments and paid for the adjustments and they were not fulfilled. There is no way to reach them and we live 30 minutes away from the nearest location. I knew i should have verified the adjustments. But i just verified that all items were received. I ordered a Santa Barbara Cobb with no cheese and no avacado as i cannot eat them. Additionally i wanted Italian dressed with fried chicken vs. grilled chicken. And i got everything on it, grilled chicken and ranch. I also paid for more Caesar dressing for my husbands salad with no adjustments and got an extra ranch instead. And we cannot reach anyone on the phone. I should have known something would be wrong as the woman taking the order was far less than friendly. read more

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The fries were burnt and the steak sandwich was not steak. I am not sure what it was. Manager stated Cook was soaking meat in Garlic. More like they were trying to get rid of a body read more

Got a craving for a burger today but when i went through my local Habit's dt i saw they had chicken nuggets. I really wanted to try them since i love nuggets. I know food is cooked fresh but it did take awhile in Dt. It took 30 mins in Dt to place my order & get my food. I loved the breading flavor of the nuggets but unfortunately i wasn't completely satisfied since half of them were overly fried and barely had any meat. read more

Habit Burger & Grill - Chicken nugget - Burgers Near Me - Lancaster, California

Great location food is bomb great customer service i recommend this place they make bomb shakes aswell!

This place and location are my absolute favorite! The staff are friendly, the food is AMAZING and we ALWAYS have a great time here! My kids and I come here often to wind down from our busy days and we always receive top tier service! Wouldn't go to any other location out here! read more

Food and service is always amazing! My family and I always come here and its always a great experience. The employees are always very welcoming and super nice. read more

As a family, dinner time is something we look forward to. And eating out is no exception. We chose to go to The Habit for their tasty food and for the ambiance. The restaurant offered a great dining experience!! From, Ms. Tatiana being very friendly and welcoming; to being a people's person and giving us some food recommendations. The mango miso salad with the pickled onions; top notch. Thank you, Tatiana. The cleanliness of the restaurant was seriously outstanding. After we sat down, there was a rush of customers; and everyone was greeted and handled with the most pleasant hospitality. All their condiments were stocked and did I mention the cleanliness?? .... Great food, outstanding workers... all the vibes were there. We'll be returning again and again. Thank you again Tatiana and to your night shift; well done. read more

talk about good burgers this place probably has one of my favorite burgers ever. When I was vegan for lent, they had a delicious vegan burger that I could eat every day. Highly recommend. The workers were very quick and the inside look like every other habit. read more

It was very pleasant with the help of the hostess, Haley. Food was spectacular. The atmosphere was quite delightful. It is a must try!!! read more

Haylie was super sweet and the service was amazing. :) My go to Habit in the valley!

They advertise romain lettuce but it's usually iceberg. I frequently get salads and add avacado. Now a second time the staff has added rotting avacado. Not brown because of air exposure. Legitimately black and slimy. The fact the staff is willing to put visible rotting food on a salad has me wondering what they do that customers can't see. The customer service line never calls back and getting a refund in the store is pretty impossible. They don't habe a way to refund online orders. Online customer service doesn't call back. To the staff...if you wouldn't eat it like that, stop serving it to customers. It's disgusting and they still make the customers pay for the bowl of gross. read more

Alexa and team are so amazing, I love the food!! Excellent customer service from everyone

First of all, Haylie was one of thee most customer friendly associates that I have found in this valley. The food was perfect! Yes I said it! I am pretty hard on restaurants because my expectation is that the food will match the sign, the posters, etc... They beat that expectation. The place was clean and organized! Kudos to the manager!! Seriously read more

Near closing at Drive thru window. My card for purchase wasn't given back to me right away once it went thru. The cashier walked away. I knocked on the window, to try and get my card back, I asked for the g/ manager, Alexis Fausto to tell her about situation, she came to window w/ a attitude becuz I complained about this. Very unprofessional, ignoring my concern about my card. She was not helpful at all. I told her my card should have been given back to me as soon as transaction was complete. She Didn't even want to give me her name. Shortly after this incident my card was hacked & compromised. Had to get the bank involved. read more

Habit Burger & Grill - Burgers Near Me - Lancaster, California

Haylie was an exceptional hostess and cashier. She helped us with making our night out a great success! Thank you Haylie!

I love the food and customer service here. What a great place and is my number one burger fast food place in CA. Yes that's over the other small burger place. Their menu is very good with burgers, chicken, salmon and so many sides. I love coming here and will be here all the time. Thanks for the great food and service read more

I come all the time. Not a fan of the kiosks. They just are too complicated. Other than that the food is always good, a little pricey but yum. Store is always clean & staff is pretty nice. read more