Pretty well organized fast food crew. The set up is like customs at an airport. The drive thru traffic is intense. Had the deluxe chicken and they were nice enough to replace the fries with a kale salad. Great worker bees here. They get 5 star max in my book. Oh yeah. The food was perfect read more

Food and service are ALWAYS AMAZING at the Lebanon Chick-fil-A. This time of year smiling faces and kindness goes a long way. Thank you!

Food is consistently good! The service is wonderful with great dining area workers who assist in all ways service! Very comfortable place to bring family and friends and even groups. Very clean and happy place to have a meal and sit and read too. read more

Chick-fil-A - Fast Food Near Me - Lebanon, Tennessee

Friendly service. Don't ask for Splenda. I ordered an unsweet tea with 3 Splenda, thinking I would get Splenda packets. They put it inside the drink before they give it to you. I asked for Splenda on the side, and they brought me out syrup in a cup. I'm not sure what I just drank. read more

Dirtiest Chick-fil-A I've ever been in.. employees are trying to clean the floor and wipe tables, but didn't seem to keep up.. flies buzzing around a lot of flies buzzing around overhead menus, which are not far from where the food is prepared. It was really gross. Also, this has no reflection on the restaurant, but when you park your car to walk into the restaurant, you have to weave through the bumper-to-bumper traffic in the parking lot and walk through drive-through line and it's not very safe. The restroom was also no Bueno. read more

You gotta love Chick-fil-A! This restaurant is clean, the workers are incredibly friendly, the service is quick. Food is always up to par. Highly recommend! read more

Don't get me wrong the food is good but the took out the play place for three more tables memories terminated the staff is a little slow mentally and physically at first I thought I was their first day until three months later came back they were watching TikTok and were slower read more

Whoever is in charge of the takeout orders here needs to be retrained. There's no quality control for delivery. Every time I order take out there's always something missing. I ordered 3 meals and all the drinks were missing. I ordered the family meal and I received no treats that came with it. My order today, the fries were missing. It's starting to get pretty ridiculous now. read more

Getting late in the day and just wanted grab something on the way back to Nashville from Pigeon Forge. Their indoor take out was closed due to pandemic and the only option was drive thru only. The lines were long but it moved quickly. Thanks to all the workers to came to work to get your food out there. read more

Chick-fil-A - Double line - Fast Food Near Me - Lebanon, Tennessee

I usually have no issues with this location but last night my nuggets were inedible. The inside looked disgusting and I had to throw out my food. The workers are great but this location needs to work on their food quality control. read more

Chick-fil-A - Chick-fil-A Nuggets - Fast Food Near Me - Lebanon, Tennessee

POOR CUSTOMER SERVICE. I have a special diet and I eat ONE thing on the menu. The grilled nuggets. I travel the country and have been to Chick-fil-A from coast to coast. I get one thing: 30count grilled nuggets. It's an unusual order, I understand that. Sometimes the attendants say they don't offer that. I am also nice the first time and ask them to double check, as I order it ALL OVER THE CONTRY. I have NEVER been turned away, Becasue it is something that Chick-fil-A offers. Well this place was busy and the attendant was nice and no fault to her- she did ask the manager. The manager was a young female who didn't even care to check the system or give any soultion. She was busy with things in her hand and just shook head no. Dumbfounded I asked if they were serious, I do this all the time- the attendant was nice and apologize. The manager is a joke- I was then getting upset. The manager should have saved her employee by speaking to me about alternative options (there are some, like two 12 counts) but nope. I left and told them I would leave a bad review and that they lost my business. Here is one of the god damn HUNDREDS of receipts I have from Chick-fil-A all over the country where I buy GRILLED NUGGETS 30 COUNT. UPDATE: LOOK AT MY NEW RECEIPT! I drove to the next closet Chick-fil-A (mt Juliet) they had no problem looking it up, Becasue they actually LOOKED! Thank you precilla you are awesome! read more

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Very fresh chicken. The grilled nuggets were larger than usual. Delicious fast food on the way to the airport.

Been many times and my order is always correct. The place is clean and employee's go out of there way to make your stay pleasant. Good food, good people ! read more

Usually I eat chickafila a lot. I am out of town and I stopped here and was unimpressed. The food quality was sub par what I'm used to from chickafila. I threw it away and went to chipotle read more

My beloved Chick-Fil-A!!! How I was let down by you tonight. My wife and I always joked that we didn't even have to check the bag before we left to ensure all of our order was in it because, after all, this was Chick-Fil-A not Taco Bell! But to tonight she came home with two bags, and all six of us say down to eat dinner only to find that we were missing two sandwiches!!! Aaaaahh!!! So now we have to lump our favorite fast food stop in with the other one and double check everything before we leave. Boo! I suppose we had a good run for a while. read more

I've never had a bad experience at Chick-fil-A, and even if i had it gets resolved quite well. I came through the drive thru today to get dinner for my family and the staff was being quick and a little too pushy, making me feel rushed. I normally understand the quick pace but this came across rude. On top of that the wait was longer than usual and i was missing sauce. My fry's were at the top of the back stuffed in and exposed so were cold when i got home. Main thing that was frustrating was no sauce!!! Very disappointed!! read more

This was our first time ever in a Chick-fil-A and we were so pleasantly surprised. The gentleman behind the counter did a great job with our order and was very nice. The food was delicious and we loved the healthy side options for kids meals - a fresh fruit cup to own all fruit cups! Kids meals came with a Highlights magazine. The spicy chicken sandwich was top notch for a fast food spot. Being the vegetarian in our group, I had the southwest salad with chicken off to the side (enjoyed by others in our group!) and they did it perfectly. The seasoned pumpkin seeds and tortilla strips to top the salad were excellent. Happy Chick-fil-A first timers here! read more

Chick-fil-A - Spicy chicken sandwich with waffle fries and a great chicken nugget kids meal. - Fast Food Near Me - Lebanon, Tennessee

Stopped in with a bus full of middle schoolers on a random Tuesday with no advanced warning. We were thoroughly impressed with the speed of service and accuracy! read more

Horrible service!!! Sat in the drive through line for over 40 minutes. Six cars went by in the other lane while the line we were in just sat. Will never be back to this location!!! read more

Needs new management. Service was sub-par and the food was not as a good as other locations. I don't understand how the food can taste different from one place to another. Also, they denied my father his military discount because he wasn't "active" - I guess the 24 years of service means nothing. Very disappointed in corporate now and days! Too worried about church kick-backs instead of customer satisfaction. read more

By far the worst chickfila employees I have ever encountered. First of all the lady cleaning the bathroom was extremely rude and hit me with the door on her way out. then the lady taking my order was rude also. read more

People were nice. Food is good but ambiance it trash they gave me the opposite of what I wanted I asked for a large dr peper and they a medium same with a Powerade. read more

This Chick-fil-A only provides military discount for active duty, not for those who retired with 20+ years of service to the United States. Shame of you! read more

I have one problem with Chick-fil-A. And that's the ppl outside. I hate having to talk to ppl outside they come up to you like what do you want? They chase you down when you pull up to the menu like idk what I want I need a damn menu. What's the point of a drive thru then??? That makes ZERO sense. Then do something like a sonic if you ain't gonna use the drive thru damn it aggravates me. But yeah other than the bitch chasing us down trying to get an order before we knew what we wanted this place was good. read more

Horrible spot, I drove by today the line was insanely long didn't have anything grilled and no veggies, ordered two sandwiches-with cheese and chicken nuggets, when I opened my order there was no cheese in my sandwiches I asked to give me allot of chick fil a sauces,,, there was none ,,, ridiculous how can you make mistake on mistake and yeah instead my chicken nuggets I got biscuit sandwich, wtf. Lol and they put two straws in my bag when I didn't order any drinks,,, hey do they do drug test when they hiring?! read more

Chick-fil-A - ows a drive thru ticket - Fast Food Near Me - Lebanon, Tennessee

I was a little worried about stopping here after seeing the reviews. Nonetheless Mrs. m and both wanted Chick-Fil-A for lunch so we decided to give it a try. I'm glad we did! I won't refute prior reviewer's issues with service here, but I will report that our service was outstanding and we watched that same level of service throughout the restaurant. Our food was excellent. We both enjoyed our lunch and were very happy with our choice to stop here. read more

They juggle orders and forget that they have people waiting up at the cones. I've been sitting at the cones for 15 minutes and have yet to get my order. read more

I'd give a negative star if possible. Beware, when running your debit card, they ran mine twice, and they won't issue a refund, even though I sent them a picture of my bank statement. I'm going to have to go through the trouble of filing a dispute at my bank. Terrible customer service to say the least. Very disappointed in their "standards". Basically told me they only charged once, and I was out of luck.. well bank statements prove different. read more

This was my first visit to a Chick-fil-A ever! I was very pleased with the whole experience. Friendly fast service, clean restaurant and great food! Definitely unique compared to the average chicken sandwich you get at most fast food places. It tasted fresh and real! Loved it! read more

I've just recently begun visiting this Chick-Fil-A as they are giving out free coffee (hot & iced) all month (3/2015) long as a promotional event for their relatively new coffee offerings. By relatively new, I mean almost a year old now. The coffee is rather tasty, though it isn't on par with say Ugly Mugs, Portland Brew or Bongo Java (Yeah, Starbucks didn't make the list). For fast-food coffee it isn't a bad choice by any means and they are using Thrive Coffee which is an excellent organization focused on providing fair wages for their coffee farmers. If you're wanting a quick brew and find yourself near a Chick-Fil-A, make the conscious effort to support a good cause rather than stopping at McDonald's or Burger King where they only care about the bottom line. Rants aside, the establishment is clean, the staff is friendly and service is quick. They are all friendly there and more than ready to help satisfy their customers.The chicken sandwich I ate there (free coupons FTW) seemed to be on par with other Chick-FIl-A sandwiches, which is to say flavorful, hot and deeply satisfying. I also noticed that the BBQ sauce has recently lost high-fructose corn syrup as one of its ingredients, so that is awesome! It also seems to have a larger seating area than other Chick-Fil-A's which I have visited, which is great when you're trying to avoid sitting next to giant families with a number of rambunctious kids. Great location and friendly service, one of the better options for quick-service dining in the Lebanon area. read more

An amazing fast food experience .... People spoke and you could understand them . They were polite and my food beat Me To the table as I was getting napkins and sweetener for the best Ice tea. If your in this area and want Thant quick good meal this is your place. read more

My sons nuggets filled where cold and gross, they replaced them. I also had a coupon for a free sandwich which she ended up charging me for. When I I brought this to her attention she said that she had switched the nuggets so we were fair. Ummm no. I will be calling corporate. read more

This location is alright, but service always seems to be slow, even during non-busy hours. But whatever, sometimes you have to take a minute to make something good. It's on the pricey side of fast food, but it's typically better than almost every other place that deals in chicken. I'm not sure if I got a series of bad orders, but it seems like the food has been getting greasier and sloppier. It's fast food, sure, but I've had sandwiches that were loosely tossed in a box, or the bagged sandwiches looked at though they were assembled by a blind man (which is something, a bun, chicken, and a couple pickles are the primary ingredients). Not bad, but it's about on par with the other locations nearby. Maybe a tiny step up. read more

Great food. Great service. Great staff. Everyone is so friendly. The food is always good. Love the seasonal peppermint milkshake!

Wow! Most Chick-fil-A's are relatively quick if use the drive thru. This location has two ordering kiosks but it is definitely not quick. Going inside may be quicker. Super nice young man in training but very time consuming process. read more

the girl who took our order followed hockey so that's 5 or 6 stars from me. plus the food was incredible.

I love Chick-fil-A and the service is always great but did not have a good experience at this particular Chick-fil-A. We were on vacation heading back to South Carolina and decided to stop for breakfast and go through the drive-thru. We had to wait over 30 minutes for 2 chicken biscuits and were told they were out of hash browns so we were given French fries. Overall it was a bad experience but still love Chick-fil-A; we will just not be going back to that particular Chick-fil-A if in the area again. read more

The food was excellent. The service was terrible. They messed up our order twice and we ended up having to wait way longer than we should have while they fixed it. I might come back, but I certainly won't do so and chance the drive thru again. read more

It is extremely frustrating that some stores will do well done and some will not. Keep it consistent!!! And yes I get that they are individually owned but have it across the board!!! A consumer should not have to guess if this location does it one way vs another. If I go to outback or any other chain they all are the same. read more

I never write reviews for fast food restaurants, but this is my first exception. My wife and I are making our first trip through the South, and we've never eaten in a Chick-fil-a (none where we live) and have heard great reviews from our friends. We stopped in Lebanon for lunch -- turns out they were still serving breakfast. We explained to Tiffany(?) that this was our first CFA experience and we wanted to try their signature meal. She gave some suggestions but said it would take a few extra minutes since they were still in breakfast mode. The lunch items were great and Tiffany gave us several complementary breakfast items so we could try them too... also excellent. The restaurant was spotless and the staff was super nice. They were all smiling and friendly and thanked us for coming -- it was all genuine. read more