I guess I was late to the dance as this was my first time. It must be very popular as it was Extremely busy at 2:45 on a Saturday. Lobby was full as was the drive thru. They had attendants taking orders with what looked like iPads and directing traffic. Although they seemed to be well staffed Lobby tables were not being cleaned as patrons left. Ordering was fast to a point I felt rushed. Having no time to really read the menu and pressure of line behind me. We ordered for dine in and were given a table top tag. After finally locating an open table we sat down. Our food arrived a few minutes later bagged like a " to go" order. The girl explained that when it's busy they bag all orders to go in case you can't find a seat. Our food was hot and our order was correct. My granddaughter said the Mac and cheese was really good. I had 3 piece chicken strips. Which came with waffle fries. They were not overly greasy but could have been better seasoned. read more

Our family dines multiple times per month at other CFA locations; however, we visited this location for the first time for dinner on a trip to Liberty. By far the worst CFA experience ever. All our meals were inedible - chicken sandwiches had soaked, soggy buns and rubberized chicken while the chicken strips were brown and smelled rotten. Attempted contact the share feedback directly but no response. read more

I was heartbroken to see the indoor playground is still closed. It seems they like using it for storage too much that it won't be opened. This used to be a tired mama respite. They had much more helpful staff. The food was fine. It just stinks that I can't meet friends and my kids have nowhere to play on rainy days. I just can't believe they still have it closed. Nowhere has kept their ridiculous Covid restrictions this long, I think that's their insane excuse to keep an extra storage room as the playground has been overtaken with storage. read more

Kind of the worst chicken sandwich I've ever had, so bland,dry. I wish the kale side came in a option for a full size I liked that alot! But who can get full on 4 bites of kale? Fries ok not terrible but also wouldn't order again. read more

Came here for lunch. Kept finding white hairs all over my food. Already went in once because my order was wrong, didn't bother going in again because I'm on a timed lunch, staff was nice inside but the outside people are a little off. read more

Chick-fil-A - White hair. I have black long hair - Fast Food Near Me - Liberty, Missouri

Chick-fil-A does not disappoint. I am always able to get in and out of their drive through in a very timely manner. I often wonder why other businesses cannot be as efficient as they are. I also love the reward system on their app. I was able to buy lunch for my friend and I both today and it only cost me $3.86. Woohoo to redeeming rewards! read more

Chick-fil-A - ows a sign for a fast food restaurant - Fast Food Near Me - Liberty, Missouri

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We arrived in the line for the drive-through was wrapped around the store. We had placed an order ahead on the app so we took our place in line. When it was our turn at the window we let them know we had an online order and he advised us to pull on through. Not even one minute later our food was brought to our car window and we were on our way. I'm always impressed by the quality and freshness of the food here as well as the speed and efficiency and getting orders out the door. read more

The Liberty store does not live up to the standards that other stores do. The inside of the store is always dirty. I've tried a few times to eat inside, lots of empty tables and they are always dirty. Several people walking around but not sure what they were doing The staff was nice but the floors and tables dirty. read more

Food is always fresh, staff is always friendly. They are super fast. The owner always gives me free food in my rewards app for being a loyal customer. Love it here. read more

Several firsts for me-ordered through the app and tried the newest sandwich. Ordering was easy, pickup equally so. Pulled into the drive up line and gave my name to the order taker. Food was brought out quickly, maybe 5 minutes in line. The honey pimento jalapeño sandwich is delicious. Try it, you'll like it! read more

I love Chick-fil-A, but every time I come to this location it is slammed beyond belief. On a recent Friday night, we found ourselves here, and ended up waiting almost 30 minutes in the drive thru. I'd highly advise ordering via the app for counter pickup, and then parking across the street. I'm not sure what can be done to alleviate the parking lot situation or the drive thru line, but I'd like to see something be done to help move it along. I've seen employees at other locations come out with tablets and get orders from cars waiting in the drive thru line. It would be nice to see that here too. Food is great, and what I expect from a CfA. The staff was super friendly as well. read more

Chic-Fil-A is the best fast food restaurant chain of all time, change my mind...Shout out to the Liberty, MO restaurant, best customer service of all time that I've ever had. read more

The food is fine. However, the distinguishing feature of the restaurant is a gigantic playground in the front. This playground is easily seen from the road and is filled with lies. At some point the restaurant owner seems to have elected to convert the space into a storage area rather than a playground. The children can play on. Being so close to the freeway this was our stop to allow our kids to get out and stretch their legs. Instead, we had to find another place to allow them to stretch their legs. Deeply disappointing. read more

Drive thru after deer hunting trip to bring home food for family. 6:23pm order placed. Picked up order and get home at 6:35. Except literally 1/2 our order not in there. Call the local number which goes to corporate. After 5-7 min on phone, will have someone from Liberty store call me back. Sit there waiting for about 10 minutes and no call. Decide to just drive back. Asked for manager, barely got an I'm sorry. Asked them to replace entire order since mines now cold and pretty much only gave me mine. Told me no problem. Ticket said Red Flag, take extra care. STILL didn't get order right. Salad w extra eggs, had no extra eggs (which they charged us for) and ticket said 5 honey mustards for the 30 piece nuggets. Got two w first time through. Zero this time. With the 50 people working there, not sure how they can't assign one or two to check orders, especially red flag orders. Got home w first order at 6:35. Got home w second order, mostly right at 7:19. Ridiculous. read more

Wow! I sat in line longer with my food order then ordering and getting the food. Please move the cars in front so people can leave the line when they have their food. It was ridiculous. The new process isn't working. The staff was taking orders from people behind me and moving up the line. Not sure how orders are processed but if first in first out you are stuck in the line with your hot food for a long time. Like I was. Fix the ordering process. No need to take my order and bring me my food if I have to sit in the line for 15 minutes. Get the front cars in the waiting spots ASAP if their order isn't ready. read more

The workers out at the drive thru excel at disrespect, they want to argue about everything and when you correct them their true lack of character comes out. It was interesting that this store does not follow the rest of the stores in the area in regards to supporting VETERANS on veterans day. A good friend went to the Chick Fil A at Legends. They gave him a sandwich, side and drink. Liberty offered a discount on the sandwich. On a corporate level they talk a good game, at the store level eh. Make your own determination and afterwards find a new Chick Fil A store to patronize. Liberty should be avoided, there is another at one at I-29 and Barry Rd they understand how to treat customers. read more

I have to take my hat off to Chick-fil-A. I can't speak for all of them but the one in liberty hires workers with disabilities and they are so polite and a joy to see how hard they work and how much they really want to make a difference. This is only one of the many reasons I will give them five stars. Very well trained staff in every aspect and did I failed to mention their food is outstanding. One of their employee table workers stopped by, her name is Macy. So kind, and not only that but she asked me if there was anything she could do for me and I suggested that yes she could bring me a water and she did but more importantly she brought me a big smile. I love this place. I know there has been a lot of negativity about the Chic-Fila and their religious believes. The way I look at it is their business and they can run it anyway they like as long as they treat people right , Provide a great service to the community, hire awesome employees and make me smile. read more

Chick-fil-A, you are the nicest most kindest fast food company ever. The employees are always so patient and great. The food is absolutely delicious. Thank you!!!!!! read more

I would give half a star. Just got informed that my order was given out to someone else and instead of remaking it they refused. Absolutely not okay after I waited over 20 minutes for this.... sick and now hungry. read more

DRIVE THRU I love Chick-fil-A then again... I always order the same thing. The chicken nuggets and an Iced Tea (half sweet). The person on the headset was extremely friendly (like they always are at Chick-fil-A). And the food was of course delicious. There is a lost star due to the manager/supervisor standing at the window. They appeared to be helping out while changing where people were going to work and who was going to do what in the restaurant. All very important things. They even went so far as to hand the stuff out to me while instructing the others. Which also means that I didn't get a "Hello", "Thank you", "My pleasure", or any words of any kind. But my food was hot and delicious. And I am sure it was an isolated incident! So I'd happily eat there again! CFL: Menu is great and I love that you really push your customer service. read more

I love Chick-fil-A, but this location really struggles to provide quality service to their customers. We've lived in Liberty for a year now and we have the same experience every time. This location has the longest lines I've ever seen, they have two lanes for ordering but one lane for receiving your food, this bottlenecks the traffic causing excessive waiting time in the lines. The parking lot is empty and they fail to use it to make the lines quicker. This location has an odd habit of getting out food to the cars behind you before they give out food to the cars at the front of the line. So you end up sitting in line with your food but stuck because there is only one way to get out and the lane is blocked on the side by a median. The staff are fine, generally happy. For a long time this location had really weird sizes where you would pay for a large and get a size Small drink. Very stupid but they fixed it. The ice cream is the same where a large ice cream is actually a size small but the price is still like $6. Anyway. I love Chick-fil-A, the last few towns we lived in had exceptional service and this location has been a disappointment. We've had to write multiple times for missing items too, but the food at least is good. read more

The drive thru is the way to go when it can get super busy during lunch or dinner time. I took my time to look over the menu and the staff was patience and the food came out fresh and hot and fast too. read more

I've been here with my hubby and one of my sons several times after games. They are always busy but always handle it well and provide us with a great meal in a timely manner! Highly recommend this location! read more

We were driving through on a road trip from California in a Mercedes van. We weren't sure if we could fit under the awning. While we were stopped checking it out the manager, John, came out and asked if he could personally take our order. We were shocked at the incredible customer service!!!! It was very busy and they went out of their way to attend to our large order! Thank you guys! read more

Lately, I've been on a spicy chicken sandwich kick with all these throwback 90s photos on Facebook. So, what better place to go, than Chic-fil-a? This location seems to always be packed. I can see why. Their service was the most impressive part. They're definitely quick with getting their food out and being sure everything is there. The food was fresh and hot. The spicy chicken did not fail to hit the craving and I'm definitely planning to go more often. read more

The food was nothing special, per usual, but the first time they had forgotten my chicken sandwich with NO PICKLES, so I went back to grab my sandwich I get home and find that they put pickles on my sandwich. I counted how many pickles there were on my sandwich and there were 10. I have always had a problem with chick fil a, will not be going here again. Thanks a lot!! read more

The food and service is always good at this location, even when they are super busy, the drive thru seems to move quickly. They do an excellent job hiring good quality employees, I highly recommend this location. read more

We went around 7:30 on a Monday night, so they weren't too crowded but they were very well staffed with some overly friendly servers. They patiently waited for my indecisive family or order, they brought our food out to the table, and they cleaned the messy "kids" table all with a pleasant "My pleasure." It was like they only hired Stepford teens. INSIDER TIP: If you have kids, sit by the window on the drive-thru side. Our children had more fun waving at customers waiting for their orders than playing in the play place. Clean, fast, and tasty. Reason for a 3 instead of a 4 is due to lack of creating the craving factor. Both my wife and I agreed, we'd never be like "OH, I'm really craving Chick-fil-A." read more

Chick-fil-A - Chick-fil-a - Fast Food Near Me - Liberty, Missouri

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They tend to mess up orders at times but still amazing service and food. The employees are real friendly and energetic!

The location and drive thru at this restaurant is excellent. It's Chick-Fil-A and you know you are going to get chicken. I stopped by here the other day, on the recommendation of my supervisor, and tried their diet lemonade. Wonderfully refreshing. Not too sweet and not to tart. Just right. I know I will be drinking the diet lemonade (made with Splenda) all summer. I like the fact that I'm not getting all that sugar and still get to drink yummy lemonade. Worth every cent. read more

Had no idea that a Chick-fil-A could be so slow. Mobile ordering, waiting in the drive-through for more than 30 min!

We love Chick fil a, but this one was disappointing. We specifically stopped because we needed to get the kids out and playing. Their play place was STILL closed. It took a lot longer for our food. Everyone was very kind though. read more

Although when we drove up and there was a line backed all the way to the street, we parked and went inside to order. We waited in line for like maybe 3-4 minutes and were greeted with a huge smile at the counter. Ordered, fast and friendly service. And then within 5 minutes got our order. And the lady that gave us our food doubles backed and made sure we had sauces we wanted and if our drinks needed refills. No one seemed stressed either that there was a massive line at the drive thru. And the inside line was moving fast too! read more

The manager on duty Kathleen completely ruined our night she was so rude I was trying to figure out how to park and go in and pick up my order I couldn't leave my kids in their car alone and she refused to run it out to me like they run out to everyone else and then just proceeded to cancel my order sadly to say I will never come here again because of that experience makes me so sad someone use their power trip and ruined our evening. I sat there for 30 minutes read more

I love Chick-fil-A!! Although sometimes they can be very slow and their drive through set-up is chaotic (I believe they are fixing that), their food is always very good. I don't think I've ever been disappointed with my experience here :) I would recommend! read more

I love chick-fil-a but unfortunately this location needs employees that actually listen and follow through with what the customers want in his or her order. Yesterday I went through the drive thru and ordered a chicken wrap with a fruit cup. I repeated it twice to the order taker. The young lady also repeated it back to me as if she was irritated. So I figured maybe she is having a bad day. Whatever... I get back to my hotel and what do I get? Hmmm waffle fries. At least the whole order wasn't wrong. So today I decided to go back to the same location to give them another shot. I specifically said, "NO cheese please" 3 times at the speaker box. The guy said, "it has no cheese". The I read him the ingredients on the menu. He still implied, " it has no cheese sir". Ok I move on to pay for my order and then said again, "this has no cheese right?" He said, " it does not sir". Guess what surprise! I got cheese and I didn't even have to pay extra for it. read more

Chick-fil-A - Fast Food Near Me - Liberty, Missouri

Really impressed with Caleb (FOH Director). What a great attitude, perfect temperament for this position. He is courteous, professional, always upbeat with a smile on his face. He is a credit to your franchise and you are lucky to have him. I am sure he will go far with whatever he pursues in life. I'm sure Caleb is a major factor in making this Chick Fil A a success. read more

Three times. Three problems. This time they didn't even put a lid on the gallon of sweet tea so my passenger side is soaked. I go in and they kid behind the counter says "oh man, that sucks". You think? Last time they gave us just fries and when my wife went in they pretty much accused her of lying to get a free sandwich. Fist time I said cheese only. Get home to a bun with litteraly just cheese on it. I will never go to this establishment again. read more

I understand Chick-fil-a is only open through drive thru right now. But I sat in line for half hour, got and paid for 2 chicken sandwiches when I only ordered one. Asked for extra ketchup and honey BBQ and didn't get any ketchup and only 1 honey BBQ sauce. I keep thinking my experience will be better since it's always so busy but still highly disappointed. read more

Another Chick-fil-A location that knows how to be a 5 star chain! Clean inside - nicely groomed outside - friendly staff - speedy - great tasting food - great pricing and fantastic milkshakes too! I know that when you travel - you might like to find a great mom and pop place - but sometimes you just want to know everything is going to be in that great category - that's why there are Chick-fil-A's - AND if you have to make a pit stop - they always have clean restrooms too! Thanks for not letting me down! read more