Two of the three order kiosks were broken. Plus they're understaffed on a Sunday when chick fil A…read moreis closed. Big miss AppleGreen!

When you're at a rest stop, the goal isn't to have something worth of Diners, Drive-Ins and Dives…read more Plus, BK isn't known for having something deserving of a visit from Fieri. I was in the middle of an 8 hour road trip, and needed to put something in my stomach. Ordered a coffee with cream and sugar and and impossible egg and cheese. The impossible egg and cheese was nothing remarkable, yet solid. I didn't expect an artisan croissant, nor did I get one. Sandwich was fairly well put together, no complaints on that front. The coffee was an absolute disgrace. If there's something that goes well with road trips, it's caffeine, preferably in at least a moderately tasty suspension. To call this stuff coffee though is an insult to coffees in office break rooms across the country. It was brown water that alledgedly contains caffeine, and maybe the tiniest amount of bitterness and acidity so as to minimize complains about why they are serving water with food coloring. I know BK isn't an artisan cafe, though, at least getting basic coffee right for the massesses embarked on a road trip worthy of a rest stop shouldn't be this difficult.

When I was a kid Roy Rogers was one of my favourite places to go. As a kid they served my favourite…read morechicken nuggets and when you add some fries and a toy it was my chubby little dream come true. I ended up stopping at the rest area and when it was between this and Starbucks it was a no contest to return to my child hood favourite. I split a 10 piece chicken tender and some fries with my girlfriend and I honestly expected to be super disappointed with my experience, but I was proven wrong here. The chicken tenders were actually pretty darn good for what they were and I was a fan of the breading. The fries were pretty top notch for fast food/rest area fries as well. Although Roy Rogers is not the company it was 25 years ago, they still exist and they still taste pretty darn good.

I was excited to see this restaurant in the travel plaza since fried chicken options aren't as…read morecommon in the travel plazas I'd driven across (mostly burgers, subs, coffee, or pretzels). Unfortunately, this was just an overpriced option which took quite a while to prepare. The fries were a bit salty and tasted like they were cooked with stale oil. The chicken strips had a batter that was hard, not crisp -- with meat that was overcooked. From what I could see, the tomatoes, lettuce, and onions looked a bit dry and old. One of the more disappointing food experiences I've had from a travel plaza. KFC and Popeyes in other plazas I've seen are just as pricey, but at least had better flavors and textures.

It seems like that every time I stop in to get dinner, they either are closed or have no food. How…read morecan you be a NYS Thruway fast food restaurant and not have food? Every time I asked for something, I was told they were out of it.

I spent like 20 minutes on the toilet because I have major diarrhea, not their fault. But there…read morewere flies in the bathroom that kept landing on my legs and the toilet seat was wiggly af

It's use lot appiyize but the prices are outrageous an are uncalled for. But overall it is very…read moregood and I recommend but this French fry is outrageous

No coffee how could this be !!!! The McDonalds in little…read moreFalls NY is Horrible and is always out of something l hope McDonald's pulls the franchise and gives to someone who is responsible for ordering.

I had placed a mobile order to do through the Drive-Thru. The employee asked if I did it through…read morethe mobile app-I said yes. I was then told that he can't take the code through the speaker and I need to go to the first window. I was sat in line for 45+ minutes with no movemen. I'm now out $10.51. Terrible customer service and I do not recommend going there if you want your food in a reasonable time frame.

Great food and great service. I would recommend this place if you haven't tried it yet. It can get…read morebusy at times but that just tells you how good they are. Always appreciate the service.

I Visited this fascinating restaurant while I was on vacation. I thought all the art and…read morecollectibles on the walls were super cool. Not to mention the food was good too. I ordered two eggs over medium, bacon , white toast and home fries. My wife ordered the crazy pancake combo Starts with two eggs, any style, with your choice of ham, bacon or sausage. Two slices of bread and 3 big pancakes. Our waitress was so friendly and helpful too.

Ordered via the app. When I arrived the line for the drive through was NOT moving. Waited 40…read moreminutes to get to the speaker and was asked to wait. When finally served 2 coffees I hardly looked at the server who then yelled at me for not saying 'you're welcome'. I responded that the location provided terrible service and left. Not even a one star

Extremely slow service, terrible. No one at the drive-through and waited 18 minutes to be exact.read more

They steal your money. They do not know how to make change with no pennies. All other fast food…read moreplaces do the rounding up or down as required. I know it is just 1 or 2 cents but law is law. Or maybe Herkimer County should change the sales tax down 1/4 percent to make it easy for the employees.

Only reason i'm writing a review is because it's become some sort of sick Herkimer lore about how…read morethis place never has a working ice machine. You got about a 30% chance any day of the week to get ice, otherwise be prepared for warm pi$$.