I try to stay away from fast food, but when I indulge it will typically be Chick-fil-A. I have always loved their nuggets and waffle fries. Their nuggets are pressure cooked in peanut oil, which is a heart healthy oil, although it is calorie dense. Although I have visited this location many more times than I would care to admit, I have never thought to check in and have never written a review. With my latest visit I am changing that! The staff have always been courteous, as well as fast and efficient. The drive thru line can be long at lunch, but it moves rapidly. The interior of the restaurant is bright with plenty of seating. It has always been clean and the condiment area well-stocked. This location is located in a large shopping complex that can be confusing to navigate on a first visit, but it is worth the effort! I will continue to support this business and highly recommend it. KUDOS Middletown Chick-fil-A, keep up the good work! read more

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Issue The issue couldn't be loaded Contact Robyn Parrino Robyncparrino@yahoo.com Additional Information 7/13/26 Operator: Micah Childs The last Saturday of each month 1-4 of us meet at Chi-fil-A, Jefferson Commons FSU (# 03511) while our husbands get together over at the Metro Diner for a Men's Breakfast. You have the nicest employees at your restaurant. There is one you lady in particular that always waits on me. I'm older and use a cane to walk with. She always calls me Miss Robyn, which I love. Her name is Kiara and I just love her to pieces. She carries my Iced Tea and follows me to whichever table I want to sit at, and then goes back to the counter and brings my food to me. I just want to let her know how much I appreciate her. The restaurant is spotless, I love the new air freshener in the rest rooms, the flowers on the table and the staff that clears the table. Thank you! Robyn read more

One of my favorite locations! Always fast, fresh, and friendly! They always get my order correct

Outstanding Service while picking up large carryout order. After having issues using online app, I called order in by phone. Very accommodating & order was ready upon arrival. Delicious Sandwiches! read more

This Chick-fil-A is SPOT ON. Every time. My order's always hot and the customer service never disappoints. I will always make this place one of my weekly go to breakfast, lunch, or dinner spots! Keep CRUSHING it read more

It's never a good thing when you have to ask for a towel to clean a table. You would think they would say " let me get that for you " . Forgot my straw so I had to go back up. Service was okay. Not the same service I used to get. read more

Chicken sandwiches were over cooked-very dry- no amount of Chick-fil-A sauce can cover up poor tasting chicken. Do they now have a new chicken supplier? Every other item was fine. Service always great Chick Fil A, you can do better. What happened to the Chicken Sandwich? Middletown (Louisville) location read more

This is a very busy location in a retail center with a confusing traffic pattern - but don't let that deter you. Food here is always hot and fresh, and the staff is super friendly. The only thing I hate about CFA's lines is sometimes you just want to see the menu and you typically are ordering from a person pretty far back from the menu. read more

The food very yummy in my tummy because I get the sandwich and DIP in the sauce so I can go yum yum in my tum tum chicken minis oh yeah

It wasn't busy and usually chick fil is ALWAYS on top of it. But today they forgot my straw and sauces which usually never happens. This isn't a huge deal but I hope it doesn't happen again! read more

Chick-fil-A - ows a drive thru receipt - Fast Food Near Me - Louisville, Kentucky

Food is great, service is good. Never have to wait long for your food. All workers always smiling

Did doordash for breakfast today! I had the chicken egg cheese bagel. I substituted egg whites and pepper back cheese, my order was correct and hot whe it was delivered. I also order a medium lemonade, I don't see what all the hoopla is about that lemonade lol I also ordered a chicken biscuit for a coworker for a bet I had lost lol he devoured it. Chic- fil-a is always on point with my food whatever state I'm in. read more

Quick and fantastic service at this branch. I love that I can order through the app, just go park in a curbside pickup spot and get my order delivered to me. That way I can skip the ubiquitous long drive through lines. Also, if you want to dine in (pre-COVID times, and hopefully post), you could just order through the app and go sit at a table of your choice and your order will be brought out to you. Use the app! You can rack up points and also get the occasional rewards. This location can get incredibly busy. On one such occasion, it felt like they'd dumped thrice the amount of required salt in the chicken nuggets. They were practically inedible that day. Other than that, no qualms about this place. read more

Let me first say, "I LOVE CHICK-FIL-A." That being said, the order I received today was extremely disappointing. The waffle fries were so undercooked that I couldn't even eat them, and I love their waffle fries. So if there is anyone out there that reads these reviews, could you please cook your fries crispy on the outside but a little softer on the inside. That would be great!! It's not always about being fast it's about receiving quality food. read more

Incredibly disappointed with this Chick-fil-a location. Nothing like waiting in line for 15 mins and then coming home to a wrong order. Happened several times, most times I just roll with the fact they left items off my order that I paid for. It wouldn't be as bad if they would make it right without belittling you because you are supposed to let them know you order not accurate "before you leave the drive-thru line", otherwise they don't believe you. Terrible customer service at this location. Order is wrong 25% of the time. The store manager is condescending and non-helpful. read more

Have to applaud customer service at this location. Everyone is always so kind and thoughtful. My favorite fast food restaurant not only is everything always tasty but you cannot beat the people who work here they are outstanding read more

How have I not reviewed this Chick Fil A yet? This is my place. Whenever I need a healthy meal, they got me. Whenever I want to calorie splurge with a spicy chicken sandwich, they still got me. The location of this Chick Fil A is in a crazy shopping center that is like an anxiety attack waiting to happen, but this is probably the one place I would be willing to go through this debacle for. Just like every other Chick Fil A, the service here is always 100%. In fact, I am waiting for the day that they mess something up, but even then I still wouldn't be mad. Good job Chick Fil A. read more

Doordash order was missing my wife's sandwich. Called the restaurant, and Nick said that they realized the sandwich was missing after the driver left. He then tells my wife that we have to take it up with Doordash. No apologies, no phone call when they realized the sandwich was missing? Nick was rude and condensdng to my wife, who did not get to eat. He just kept on saying that is their policy. I get it. Offer a service and product, then don't deliver without an offer to refund or replace. Certainly not the quality or servant leadership T. Cathy talked about in his books. Don't bother calling Customer service. You will get the same scripted response. Chick-fa-la decision makers need to review this policy and do a check and adjust. Delighting the Customer did not happen. We didn't even get a "My pleasure." read more

I like this location because it they work hard and the line moves quickly. Everyone here seems to love their jobs and they are super friendly to my kids. I had one bad experience with getting the wrong type of chicken on a salad. I filled out the survey and discussed my issue. Of course with the drive thru service, we were already home when this was noticed. I explained my situation and Matt Briggs loaded my rewards account with free food to make up for it. This was an excellent response and totally helps the situation. I will return. My only issues with this location is the actual location. This area is a logistical nightmare when needing to get back to the Gene Snyder or the area past it. I often skip this chick fila due to the traffic on Shelbyville Rd, it's not worth the traffic hassle. Thankfully the employees at this location help ease my mind when my kids beg me to go. read more

We had a large drive thru order and they got half of it wrong. They gave me a burrito instead of the bowl that i asked for, and instead of letting me keep the burrito they went up to me and took it, so that they can "waste it" themselves. Horrible service and i'm very disappointed. Please give me my burrito back!!!! read more

Great fun and place to grab breakfast, lunch or dinner. This is one of my family's favorite places. This particular location is not stroller family friendly except for the play area and coloring sheets. The entry way is difficult to manage and there is no crosswalk from parking to the door. The staff is courteous and it is truly their pleasure. The nuggets and chicken sandwiches always hit the spot. Be prepared at lunch time for a long wait even in the double lane drive-thru. Go early or grab a late lunch. read more

Chick-fil-A - Fast Food Near Me - Louisville, Kentucky

Stopped by today at my wife's favorite fast food restaurant. The drive through was out onto the highway @ 1PM! It moved steadily due to the efficient handling of orders by the staff. They are quick and courteous. I am not a fan of the peanut oil they used since I find it too sweet. They also recently had a 7-10% rise in price; not surprising given today's economy. read more

Chick-fil-A - Kid's B-day party.....so loud I removed my hearing aids (yeah, I'm that old) - Fast Food Near Me - Louisville, Kentucky

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This place is fantastic. I really enjoy their chicken biscuits in the morning. It comes with a side of hash browns and a diet Coke for around $5. The place is always clean and nice compared to many fast food establishments. The people are very nice and they always say it is a pleasure to see you. I love this place and would recommend it to everyone. read more

Chick-fil-A - Yogurt parfait - Fast Food Near Me - Louisville, Kentucky

Slow I thought I was at McDonald's the speed they were going. Chick-fil-A gets worse and worse every time I go there

Every single time I go through the drive through at this location they EXCEED my expectations. So much so that I'm taking the time to write this review. Every time I go through the drive-throug during the lunch hour, even if the line is backed up clearly to Shelbyville road, and past the stop sign before you even get to the restaurant, no matter how many cars are in the line, they still manage to get you through the line within 7 minutes!!! And and they do it with a friendly smile and the orders are always correct. Yes, I time it. They don't fail. Every time.. less than 7 minutes. read more

One of my best Chick-fil-A I have visited ! Friendly wait staff was willing to get every customer refills ! Also I was given the wrong grilled chicken combo and they gladly brought me the missing items quickly and free of charge ! This facility was cleaner than most and overall a much nicer experience! Well Done Staff! read more

My family is a big fan of Chick-Fil-A. We go at least 2-3x/month so we were excited to learn a location opened in Middletown, close to home and work. Chick-Fil-A is a great value, especially with coupons. They will allow you to use up to 3 coupons per transaction. Highly recommend the basics - Chick-fil-a sandwich, waffle fries, kids nuggets. The play area is made for kids 54" and under. Small area during busy times but otherwise great and you can see kids from almost every seat. This location was "off" though ... definitely looked and tasted like Chick-Fil-A but the vibe is different. Many tables were dirty, including nugget grease handprints and flowers that were falling apart. The bathroom paper towel dispenser was broken. Small condiment area that is missing items commonly found at a location. Less attentive staff - they seemed young and determined to carry on conversation with each other instead of customers. At one point the kitchen staff did a cheer similar to what you'd hear from football players. The table across from us said "Well, that's not your typical Chick-fil-a experience." I couldn't agree more. We'll continue to support this company but will avoid this location. read more

This place is nasty this place didn't cook my chicken my 5 year old child was playing in the fun room and the worker screamed and yelled and her I never eating here again thanks for being nasty. read more

Have you tried the curb side delivery yet? This is great! You have to place your order in their app. You pay via gift card or your credit card. Place the order, once you get there and park in one of the two marked curbside parking places, click im here, the first time you have to put in your car info but then the app stores it. Within a few minutes someone brings out your order. If you have ever been to this chic fil a you know how busy they are and how long the line can be. Curbside is so much quicker! Delicious chicken! Great service! Wonderful staff! read more

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I'm highly disappointed with this location, every time I've gone to this location I've never had any issues until lately. I've had hair in my food and they wouldn't replace it because they never gave me a receipt so they said they couldn't refund me or replace my food. I've good today despite of what happened and yet again they never gave me my right order and I paid $37.09 to miss half of my food. read more

Absolutely amazing, chicken sandwiches literally do not get better. We decided to stop by this chick fil a close to 10 after the gym. They typically close at 10, so I wasn't sure how service would look or how the food would be but I'm happy to announce that chick fil a maintains it's fantastic service even close to closing time. They seemed 100% ready to assist and serve us even when stopping by so late. I got their spicy chicken deluxe sandwich and it still remains one of my favorite all time chicken sandwiches, definitely worth a visit every once in a while. I'm a huge fan of their fries especially dipped in their Polynesian sauce (it's finger licking good). This location maintains the service you expect from a chick fil a and also maintains it's fantastic quality of food that you see nationwide from this chain. I will definitely continue to stop by this location when I'm in the area. To management, you guys are doing fantastic with your team and keep it up! read more

I had a major curb-side order pick up problem occur today and the manager on duty went above and beyond to correct the issue. I've turned my 2star to a 5star. Excellent leadership is all it takes to make a customer happy again & return for many more visits; TY Shawn! read more

I love chick fil as chicken nuggets with some waffle fries or fruit. The service is fast and the food is always amazing! Even when we are in the drive thru in the rain, we still have employees outside asking what we want. They are never rude or pushy either. I love this place! Five starts for sure! . read more

Always fresh even when the line is out of the parking lot you get through fast and the food is good. Everyone smiles and acts like they like their job lol read more

I did not like the service, whoever was working the night shift think his name was nick had a terrible attitude when I had to tell him about my daughters allergies, he was also being very rude to his coworkers which I did not find respectful... read more

I love this place. It is hard to get to being on Shelbyville Rd. with 4 lanes of traffic in each direction right where it is located but they are always fast and friendly and the food is fresh and uniform for the Chick-fil-A chain. I really like their milkshakes but rarely get them because of the calories but I got one here this week and it was just as awesome as it should be. Definitely worth the workout I had to put in later. I love how they say "My pleasure" when you say thanks to them. Love their waffle fries. How the heck are those made anyway?? Also the kid gets the fruit cup and that is always fresh too. Their salads are great as well. Really like the southwest one. read more

You can not walk into the store without walking through the drive thru line.i find this not very safe. Even door opens into the drive thru. I've witnessed kids run out the door & cars almost hit them. Food is still as legendary as the service, but the drive thru & parking needs to be reevaluated. read more

Even during the craziness going on right now, they are doing amazing!! The line was all the way out of the shopping center, and i still only waited about 6 minutes. They have their system down pat!!! Awesome job, truly. Thank you guys for all that you do. read more

This subpar review is strictly based on my evening experiences only - typically after 8:30 pm at this location! It seems to become a social hour for the cleaning crew and those getting off their shift, while others are counting their registers and enjoying additional conversations with their friends! Any negative review pains me as I am a huge CFA fan but then the lack of service is a bigger one! The food quality is on mark! But the location is good so regardless of the evening experience I'm sure we'll be back! read more

First timer, had grilled chicken salad with blue cheese, nuts and berries and it was over the moon!