Great service, friendly staff, and everyone is always helpful. This is our preferred location, and it has consistently been a reliable place to go. Occasionally, the fries might be a bit light, but the food is always served hot, and the staff clearly cares. Whether dining at the table, picking up carry-out, or using the drive-thru, service is usually quick and efficient. It can get a little loud at times, but that's because it's busy and kids are playing. Overall, a great location. Monroe, great location. read more

Chick-fil-A - Fast Food Near Me - Monroe, Georgia

While Chick-fil-A food is remarkably consistent wherever you get it, I find the drive-through service is not. And being there this is my local store. I am here at least three times a week. As always, the staff is cordial, but the drive-through is one of the worst Chick-fil-A drive-through I've ever suffered through. The lines, even though they have two are often very slow. I know they are often dealing with young people who aren't as experienced dealing with different situations, but it makes me wonder what the management is up to. read more

Slowest chick fil an ever. I'm currently stuck in the drive through. I could have written a novel while waiting. I'm so annoyed with my wait it doesn't matter if it's good or not. The sad part is that it's not crowded and it's 10:30 am. Disappointed read more

So they messed up my order "again". I ordered grilled spicey deluxe and got fried spicey deluxe. This isn't good for a diabetic! Wish these "kids" paid more attention to they're jobs! read more

Only the managers are friendly. I had dropped my tray on the floor and there were napkins and forks, and fries on the floor, this worker, who's name I believe was Abigail, looked at me and walked past me instead of helping out, that was not very cordial at all. A manager later did help me out when I dropped something again, so you guys get a star back for that. The ambiance feels very uncomfortable to eat in the dining area, I always rather take drive thru. read more

By far the WORST experience at a Chick-fil-A Bags lined up on the counter and many people just waiting for their orders. It's a shame this is the only location out here, but I see why unfortunately. read more

Nice staff. Had a bit of a wait on a busy Friday and they included free cookies. Food is always good too.

Service is probably the worst of any chick fil a I've visited in the United States. Drive thru folks have no clue how to put in an order. Maybe 1 out of 10 transactions go smoothly, even relating a dozen times. I've been left stranded in line because an employee walked off because they didn't know what they were doing on a simple 3-item order. That made a nice chain reaction behind me. The chicken is also less than half the size of the chicken at other restaurants. Not sure if they cut in half to save money or what. It's strange. The restaurant is in the worst site for traffic and congestion possible. I'm pretty much done with this restaurant for a while. I'm not sure the operator cares very much because it stays busy. read more

** IF YOU HAVE FOOD ALLERGIES, DO NOT COME HERE!! ** I avoid this location at all costs when possible. And I am genuinely not a hard person to please. So this, along with their myriad of 1 and 2 star reviews everywhere for this location should speak volumes. How they have not been investigated by Corporate yet and corrected is beyond me. (Someone must know someone higher up.) As I stated in all caps to catch your attention on line one, this location rarely accommodates food allergies. So if you do have food allergies and want CFA, this location is not your friend. Even if ya didn't have allergies, I'd still recommend any other location. It really is that bad. And you might just think that applies to the drive-thru. I thought the same thing, but no, they will refuse special requests even inside for dine in or carry out orders. Maybe if you catch them on a good day, they might, Roll the dice and try if you like to gamble. They are outdated, behind times compared to other locations with more efficient means of serving customers effectively. (No mobile order line as example etc) Poor customer service attitudes. While they may wear a fake smile and ''my pleasure'' - it's not hard to read their attitude and demeanor to know they genuinely don't care. Not saying all, just a brief overall feel. I imagine it stems from poor leadership and trickles down. They rarely get orders right the first time. So if you're daring enough to venture to this location, I'd recommend checking your order before driving off. Make sure you have whatever sauce and straws needed. That's a rare commodity to be given out. (and their food is often cold or not prepared right) And to the skeptics or to the management at this location, I already know what you might say. ''they don't accommodate special requests to make the experience quick and efficient for everyone''. And I might have believed it -had I seen the change. There's been zero change since this policy went into place. So if you try to tell me that's improved the experience for everyone, that's a complete and utter fabrication. Your traffic nightmares around this location speak otherwise. The only thing that speaks to is management at this location cares way more about their bottom line than about providing customer service. And that's a real shame, because I would venture to guess other nearby locations bring in close to the same while also providing customer service by accommodating food allergies. So I will continue to give them my business. Do better, be better! read more

Did drive thru last evening. Wife orders Cobb Salad with grilled chicken and ranch dressing. Pretty simple, right? Well no grilled chicken and they FoRGOT the ranch dressing. I ordered the 12 piece grilled nuggets with waffle fries and 4 chilk fil a sauce, no drink. They forgot the chic fil a sauce, which ruined that meal! Not sure what is going on, they used to be a "spot on" take-away, no longer ‼ read more

Mmmmgoood! Fast, friendly service and extremely tasty! The line may look long but it goes very fast, and the food is worth it! read more

SHIT. AWFUL. You would think they gotta round up the cows before each order with how SLOW they are. If you don't get in the drive thru AT 6am you will be waiting at least 30 minutes. Wasted gas driving to this shithole. Won't be back. Negative star rating if I could read more

Convenient, clean casual, family friendly Usual consistently good Chick-fil-A menu Food 4/5 Service 5/5 Location 5/5 Nice place to stop between Atlanta and Athens -on trips to the airport or shopping Facility 4/5. Good facility -but parking can be tight sometimes read more

We ordered from here and went to the park so the kids could play. Only to realize there was no dressing for the salad or cool wrap! I called the store and they actually drove to the park to bring me dressing!! That is 100% amazing customer service and saved me from having to load up the kiddos. Thank you manager! read more

Ewww I haven't ever stopped here before .. yuk we ordered the hashbrown bowl it was gross. Shame to pay 30 for breakfast crap.

Welcome to Monroe Chick-fil-A, the city's premier slog fest. Just one year ago I would have called the drive through magic at how fast you were in and out. This place really wanted to make money. But alas those days are gone. Now expect to wait at least 10 minutes while the make-a-wish crew fumble around their tablets to input an order. Did the owners go on a year long vacation? read more

Man at counter wiped his nose, then proceeds to hand us our food. Guess the allergies got the best of him!! Lady was nice. Fries were bussin. read more

Usually drive-through usually goes pretty fast even when it looks long. Just don't ask for anything special at this Chick-fil-A. It's frustrating when you have a toddler who can't eat apples and they won't let you order a fruit cup without them. How hard is it just to put extra mandarins? if you order anything out of the norm here, they seem to be highly offended by it. read more

Great service, fast and prompt. Always their pleasure to serve and they get my order correct every time.

So I don't usually write reviews unless something consistent happens, but this is getting somewhat ridiculous. We eat here a lot, and we love their French fries, so we order large fries. But what is the point in ordering a large if they come with the same amount of fries that a medium comes with? This is basically what they look like all the time. This is my only real complaint, though. read more

Chick-fil-A - "Large" fries- Chick-fil-A Waffle Potato Fries- - Fast Food Near Me - Monroe, Georgia

Paid for a large hashbrown was given a regular. Has happened twice now. Ordered chicken minis, and they were burnt, and weren't buttered. This has happened more than once. read more

The most un cfa ppl ever. The workers seemed upset and hating life. The guy taking our order was super unfriendly and just overall in a rlly bad mood. He forgot food that I ordered and they also forgot all forks and sauces. read more

Chick fil A rocks!!! The nicest service and consistently serving good food! Thanks chick for being in Monroe. read more

Drive through was so backed up we went inside instead. What a joke , 20 people behind the counter but only one taking orders. Took forever to place an order and then enter it before we got our food. Will not be back to this location again. Definitely not the Chick fil a experience! read more

Good food. Fast. Yummy. Good as any been to. Closed Sunday :( Nothing bad. Usually well staffed. Fast drive thru. read more

I might be the first to say this but I'm gonna do it anyways. It's been a while since I've ventured into a CFA due to stupid long lines but today it was short in Monroe GA. I found out why quickly. Girl taking my order w thought she was McDs and had no "my pleasures to offer. Then the girl handing me my food was trained at the same place and had no "pleasures" with. Then for the food. Fries were stone cold and the spicey chicken was NOT cooked and had a very rubbery thump with each bite. I tossed a three bite sammy and my cold carbs and will be stopping somewhere closer to Athens to get my second lunch. read more

Worst Chick-fil-A on the planet. Just ordered a meal. Pic below is of the Large fries. Uncooked and not even half an order. You should be ashamed whoever the manger is. Like I said..... worst ever read more

I started going to this Monroe location more often because the traffic flow at the Loganville location is awfulll. I frequent Chick-fil-A often and I feel like the customer service has gone down hill in general. What happened to a smile, "my pleasure", and have a nice day? Also I've seen the exterior of this building look nasty; wasps hanging around the order taker, trash all over the ground surrounding the drive thru window, and it needs a good pressure washing. Now the food: A couple weeks ago I ordered a spicy chicken sandwich and the batter was thick and uncooked in the middle. It tasted like a weird mushy peppery flour. I tried to put it in my air fryer at home but it didn't help and just burned other areas.. I had to work for lunch that I tossed anyway I gave it another try for breakfast this morning and had a BEC biscuit, fruit and everything was great, nice temperatures and fresh fruit. It was the super laid back, no smiling, not wanting to be here customer service that got me. ‍ Where's my pre-Covid Chick-fil-A experience at? read more

I don't usually write reviews but today I ordered two meals, first the large fries weren't even remotely close to filling the container, secondly the lady in the drive through taking my order acted like she typed the sauces I asked for into the order and when it came out the sticker had no sauces listed always check your bags because people will be people . read more

Chick-fil-A - ows two baskets of french fries - Fast Food Near Me - Monroe, Georgia

I Love CFA Monroe! They have great service every time and they always get my order right.

Just Chick Filet done right. Clean bright restaurant with wholesome friendly servers. Food is always flavorful and fresh. When the manager asks whether you are satisfied, he really wants to know. read more

This place is the worst place you could ever go to, we ordered our food through doordash and when it got here the fries were not full, and they didn't put any sauce in the bag even though we asked for extra. We call them to tell them what happened they said okay we will give you a thing of free fries.... SERIOUSLY I thought Chick-fil-A could have done better. Not a happy camper. read more

Horrible service. I've always had issues with this specific location. Tonight I went and the lady left off my meal and just charged me for a drink(how does that even happen??). When I tell another worker she fixes it but I am overcharged. When I get up to the window and mention I am overcharged, the worker then tells me I am not overcharged and I am forced to pull out a calculator and show him. FYI I was right and I was overcharged. The workers were incompetent and had no idea how to solve a problem. read more

My last three visits have been disappointing. I am generally not going and writing bad reviews, but the previous two kids' meals I have purchased came with no side, and no toy, for that matter. My general complaint, however, is regarding the fries. I'm not from Monroe, and I've been to many Chick-fil-As, but none compete with the undercooked fries of this one. I know this is a preference, but the fries are white and cold. read more

The store manager Elise was AMZING. She helped process a refund for a $2 missing medium fry without question. Also, she showed sympathy for missing the item in the first place. She processed my refund during the dinner rush on a friday as well! Amazing customer service! read more

Chick-fil-A would be the perfect fast food joint if the owners weren't extremely homophobic

They are ALWAYS slammed but make sure to be speedy while also being accurate! Considering ALL of the hurdles COVID has caused they are doing an incredible job. Always kind, polite, and as quick as possible. Super kind and incredible when dealing with any mistakes. I love this location! Go CFA Monroe! read more

Very clean, good customer service, and great family atmosphere. When there are busy, the food is rolled out at a good speed. read more

Chick-fil-A - Had another great meal at Chick-Fil-A tonight. - Fast Food Near Me - Monroe, Georgia

CHECK YOUR BAG before driving off!!! Why bother asking if we want sauce if you're not going to put it in the bag? I've never had a problem with other locations, so I assumed this location would be fine also. NOPE! I will not return. Lesson learned!!! read more

Always good food It's amazing how much they really come help you and give away free stuff whenever they can