Brand new Chick-fil-A just dropped in the Costco shopping center, and for once, someone actually thought about the drive-thru line..... miracles do happen!!! It's longer, smoother, and slightly less likely to ruin your will to live. As for me, I stay loyal to the Spicy Deluxe combo like it's a personality trait. Doesn't matter if it's breakfast, lunch, or an emotional support meal, the chicken shows up seasoned, spicy, crispy, and dependable every single time (honestly more consistent than most people). Pro tip: don't sleep on the *Roasted BBQ sauce* with the waffle fries. That combo is dangerous!!! You'll start telling yourself you'll "just have a few fries" and suddenly the bag is empty and you're left wanting more!! read more

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Fast food usually gets bad reviews for minor things but the food, cleanliness of the restaurant, and the staff is always great. The 2 issues I have is that the drive thru workers taking orders dont have good situational awareness and are afraid to correct customers. People block the intersection, the workers dont tell cars to move up, which causes a traffic jams since costco is right next door. This location is usually busy so keep that in mind when you select this location. My second issue is that if you go through the drive thru, they prep your food and stage it outside the window on a ledge. With the mobile order line having to merge at the window you can easily go from third in line to 5th or 7th, which can lead to cold food. They need to keep the mobile order line completely separate or only have them do curbside pickup. read more

First time at this location! I always go to the Madison location. Drive thru line went quick. Gentlemen who took my order was supper nice. Got to the window and was given my food in an instant. The girl at the window was nice but the customer service could have been a little stronger. I got the spicy chicken sandwich meal. The sandwich was great! The drink was okay. I asked for light ice and that didn't really happen. But it was the fries ... the fries were sad today. I got a medium and they were barely full. On top of that they were cold! Which was shocking because there was a line. I think they have the food prepped so quickly and the food sits and then the fries get cold. That's the only theory I can come up with. Also, I live 5 minutes away and even checking my order as I was leaving I felt the fries being cold. At the Madison location I don't have a no fry cold fry situation. I may try this location again but I like putting my hard earned money somewhere I know is consistent. Buttttt it's right off the freeway when I get off work. I guess we will see what the future holds! read more

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Lito, Zach and Hailey are awesome! Our family was visiting from Europe and their first time here, they had a wonderful experience because of them! Food and sauce was great as always read more

Solid Chick-fil-A location. The food is consistently good and surprisingly there usually aren't long lines, which is a big win. Staff is friendly and orders come out fast. My only downside is the location--it's in a really busy shopping center right next to Costco, so getting in and out can be a bit of a hassle. Still a good stop if you're already in the area. read more

We are regulars at Chick-fil-A, whether it's this location or two others nearby. The weird thing is this one is not run as well as the others. The customer service isn't as responsive, and the store is not nearly as clean as the other locations. I do still go here when I'm in the area, but if I have a choice, it's not my first choice Chick-fil-A location. read more

This location is incredibly disappointing... I can't wait for the location off Madison to re-open so I don't have to come back to this one... First off, the drive through is horrible! The mobile ordering line merging with the regular drive thru line is a cluster. On top of that it would be nice if they gave us ALL the food we ordered. We had ordered a large soup which was almost $8!! And they failed to put it on our bag... really?? The line wasn't even that busy. On top of that they had all the orders just sitting out! Good way to get people sick! Taking the L on the $8 is tough with how expensive things are now days... It sure was "their pleasure" to not do their job correctly... Lastly it was nice of you to give me saltine crackers but not include the soup! That's ridiculous!! read more

Chick-fil-A - Thanks for the crackers... but no soup!!! - Chicken Shop Near Me - Murrieta, California

Standard chick fil a. They have no one in line really. They do have a ton of signs at the drive thru though which I thought was interesting. They must have tons of issues with customers when they go through drive thru. They forgot one of our nuggets order, but at least it's easy to correct using the mobile app. read more

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BRING BACK THE MOBILE ORDER DRIVE THRU LANE! Who follows the mobile drive-thru 101 rules?! NOBODY. Everyone acts and treats you like you're just cutting in line, it's going to cause a road rage incident and put your customers at risk. What's even the purpose of continuing a mobile drive thru order if you take away the convenience of a quick pick up? read more

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It's Chick-fil-A... what do you expect? Smiles and "My pleasure" with every thank you, bright atmosphere, bliss that comes with every bite... I couldn't ask for anything more :) read more

The newer Chick-fil-A off Clinton Keith is the nicest one I've been to in any of the states they operate. The team members and service are beyond any I've dined at! They're always so friendly and attentive. This should definitely be viewed as a training site if it's not already! read more

I had a really disappointing experience at Chick-fil-A today. I went through the drive-thru after work, and the woman taking my order was very short with me and not friendly at all. When I got my food, it was completely wrong, so I had to go inside to get it fixed. Instead of apologizing, she gave me attitude and acted like it was an inconvenience to correct a mistake that wasn't mine. It made the whole situation even more frustrating. Then, when I finally got home, I realized my order was still incorrect. I was given two chicken strips instead of the chicken nugget meal I ordered, and I was missing my fries entirely. Overall, the customer service was poor and the order accuracy was unacceptable. This was a really frustrating experience, especially after a long day, and not what I expect from Chick-fil-A. read more

Slowest. Chick-fil-a. Ever. ‍ Drive thru takes 20-30 minutes. Employees have no sense of urgency in the AM. Even with placing a mobile order, you're left waiting way too long. read more

Order break at 10:18 and I got there at 10:30. Apparently you have to check in on site in order to get you breakfast before 10:30. I didn't make it, roughly 10:32 I pulled up. The girl at the window Mia I believe her name and the supervisor did explain the situation and I was upset to find out the hard way. They honored the transaction though and gave me my two biscuits. Sometimes it's the little things that make a big difference and I thank them for this. Small but meaningful and I appreciate what they did. McDonalds would have told me to go pound sand. Thank you Mia and the supervisor/manager I didn't get her name. Small Hispanic girl. read more

Chick-fil-A - Chicken Shop Near Me - Murrieta, California

Sam with the mustache is the sweetest! My partner and I went through the drive thru and he was very helpful and patient with our order. Great service (: read more

Such a pleasure! The workers here are so nice and friendly! A huge shoutout to Shayla who was so accommodating when there was a mistake with our order. They have the same menu items as other locations and the food was very fresh. The place is pretty big with a good amount of seating, but no play area if you have kids. I'm not sure if they're understaffed or not, but a couple of their tables were still dirty so we had trouble finding a clean table to eat at. They have individual parking at the restaurant or you can park in the Costco parking lot and walk over. Highly recommend stopping by. read more

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Very trashy! The cashier giving me food rolled his eyes at me because I didn't want the cup holder. Also he didn't even get me the right sauce even telling him for it multiple times. To finalize service wasn't great and they need to step it up. read more

Opens Thursday 21 March 24. Located in the Costco shopping center. Will have 2 drive thru lanes. Did a mobile order and was shocked how quickly and smooth the pickup process was. I was expecting it to be super crowded as they were already opened at 630 and being near Costco. But nope. I was the only one in the mobile order lane. And the fact that you scan the QR code upon arrival so your food can start getting made is AMAZING! The server who gavee our food was nice and had a smile. Even those in the drive thru assisting with ordering and the runners all had smiles. Upon leaving I seen the owner and general manager walking out and that was a nice thing to see. ( the owner is also a veteran =] ) I also noticed a crew member helping with a large order and was walking with a smile to assist the customer with their large order. Remember to support military/veteran owned businesses read more

Ordered to-go with a spicy chicken deluxe sandwich and a cup of chicken tortilla soup, but Luis rang up a spicy chicken sandwich and a cup of chicken noodle soup instead, so disappointed when I found out at home. He needed to pay more attention with customer's order. read more

Bummer you express drive thru doesnt have its own lane. The line is just as long as regular drive thru most of the time.

I went through the drive through and everything was clean. The person was friendly when I ordered. The food didn't take long. Now for the bad news... They gave me the wrong order. So disappointed. read more

Chick-fil-A - This is not my order. I hope this Courtney person checked her order before she got on the road again. - Chicken Shop Near Me - Murrieta, California

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My husband enjoyed his spicy deluxe chicken sandwich. The four piece chicken strips were salty but overcooked. You're better off going to Canes for bigger and better tasting strips. My son's 8-piece nuggets were basically two chicken strips cut up to make 8 nuggets. The kids meal was over $11 and not worth the money by any means. I can't believe they actually think they should sell those nuggets for that amount of money. If you're the manager reading this, please take this issue back to corporate. It's an embarrassment, not to mention highway robbery. On a positive note, the iconic sauce is always good and maybe just sell that instead of chicken, or get into the beef business. Their service was pleasant but the front counter was moving a bit slow. The ambience was clean and inviting. However this will be my last time ever eating at a Chick-FIL-A restaurant, except for Sundays. read more

Chick-fil-A - 8-piece (micro) nuggets. - Chicken Shop Near Me - Murrieta, California

Mackenzie the manager is beautiful inside and out! She has such a cheerful personality she made my experience much better! New crew alert! The order was incorrect and was not read back and I was going to ask them to do it but it was really busy that day. So I had a feeling something was gonna be wrong in the order and it was lol they gave me a grilled instead of a breaded and I definitely do not want grilled anything When I'm paying 11 bucks for a chicken sandwich lol I'm often shocked by the pricing but it is good. She fixed it and when they were having a computer error she took care of it quickly. So I would say that she is definitely a great choice as Manager. Quick efficient and very nice is so important. Even if they're not perfect yet with a new crew when you have someone that is showing them how to get things handled calmly and nicely especially out here where the imports seem to have lost their manners, this makes a huge difference in the day! Where sometimes you like you know maybe I'll not come back at this time because it's so busy turned into I'll come back at this time and next time just ask them to read the order back. Although I think she spoke with him about that so it should be handled from there for everybody else. Once again great job McKenzie! When you are a manager you definitely impact the way that the store goes as well as the employees personalities and you could tell that even though they were stressed that they felt confident with you being there with them. read more

Ordered a spicy chicken deluxe sandwich. Felt like I was eating a chicken nugget sandwich. The meat is so small and thin now it's unbelievable. read more

Placed an order I guess they are out of sausage . I do not think being lied to is a great way to business

I recently went to pick up some food for my family and me last Friday after work. I've always ordered my food ahead of time to avoid waiting in a long line. The food always comes out pretty quickly, and I always check my order before leaving to make sure I have everything, which I advise people to do just so you don't go home missing something. This time, the worker who brought out my food was extremely nice and even complimented my cardigan! I believe her name is Ari. I will definitely keep coming to this Chick-fil-A; it's totally worth it! read more

Awesome. Went to the drive-thru first day opening. The staff was great. Everyone was so friendly & nice. Food is always good. We were in & out there quickly. read more

Chick-fil-A - Chicken Shop Near Me - Murrieta, California

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This place had the Best customer service ever. So I really never eat chick fil A. Not cause I don't like the food. Just nowhere by my house. And I stop in for a bite today. Ordered the cob salad. Then realized they had spicy chicken. It was made and casher was so polite and changed it for me. I said don't worry since it was already made. And insisted to change it so I had it my way. Then realized I order my son a regular chicken not the deluxe when she brought the food. And when I asked why no tomato cheese and lettuce. I then found out again I ordered it wrong. Lissa came back with the topping to make it a deluxe. Twice Lissa Sanchez went above to make us happy!! Killer food and the best customer service ever!! read more

Chick-fil-A - Spicy chicken Cob Salad - Chicken Shop Near Me - Murrieta, California

Great service and always asked if I needed anything. The table is always clean and bathrooms too. The food was also amazing and came out with no problems. Also shoutout to Zachary he was an amazing worker . read more

This is the worst chick fil a ever. What's the point of mobile order when it takes almost 20 minutes to receive your food? In addition, they only have one person running orders out to cars, no one taking orders, giving people wrong orders, etc. the car in front of me didn't receive their order for another 10 minutes so I was stuck and could not leave. You are better off going to the Menifee location or the other murrieta location. This location cannot figure it out. read more

When I went to Chick-Fil-A here at Clinton Keith After school I didn't know what to expect but then Kade came and welcomed me in like a new friend I never met he was super kind and even offered to refill my soda after complimenting the fit. I'll never forget my experience here at this Chick Fil A Thank you Kade. read more

Kade did amazing! Even though it was his 1st day he excelled in customer service! He read my mind and knew I needed a refill on my drink! Kade added a amazing vibe to the restaurant and made me feel safe. 10/10 definitely recommend! Kade deserves a raise, he is the most hardworking man I know! I will definitely return! read more

We love stopping here before heading out on the freeway or while running errands. Always quick and great service. Food is always delicious as well. read more

Always a great experience here! The staff is consistently friendly and welcoming, and the food is always fresh and delicious. Inside is always nice and clean. When the restaurant first opened, I had a few issues with long wait times when ordering through the mobile app, but I've noticed a big improvement lately--orders are ready much faster now. Great to see them continuing to improve and prioritize customer experience! read more

Had something black in my drink so I brought it back and asked for fries instead and they only put 4 fries in the bag so I came back and asked them to fill it and they seemed upset. No remorse that they missed up my order twice. read more

Kade had the best customer service. Even though it was his first day he excelled in his new found profession. He had telekinesis and refilled my friend's drink. He deserves a raise he knew exactly what to do on the first day. He is the most hard working man i have ever seen in this profession. I will never forget Kade and his service. read more

My grandson loves their waffle fries. I hate waiting in the drive-thru for 10 minutes. So, I got the app to go through the mobile line which seems to usually move faster. 1st time I went through the mobile line, 4 cars in the regular line that ordered after I got there, received their food before me. When the server finally came out, I realized why it took so long. He brought my order and at least 2 more mobile orders behind me at the same time. If you aren't going to prioritize the mobile app orders, don't have it! I probably would have just complained about this on the app... IF THERE WAS A WAY TO DO SO! Now they got another negative review! read more

On Saturday, March 14, my wife and I were the first in line at the drive-through. We got the line at about 6:25 AM. After 630 came and went nobody removed the cones to get into the drive-through so I hopped out. Remove the Cohn and proceeded up to order. I ordered a breakfast burrito and we got down the road and started eating and there was a long piece of plastic inside the burrito that had to pull out of my mouth. The video attach show shows what the experience was like. Anyways, it was pretty disgusting. I called the store immediately and asked to talk to the operator. I was told that wasn't possible because they weren't gonna be in. Then I asked if they could just pass my number along and they said they typically don't do that but they would try. They asked me to upload the video to the phone number. I called on which I did. This all took place on Saturday. It's now Thursday and no one from their leadership has reached out to make contact. Or big fans of Chick-fil-A but this location is off. read more

The best chick-fil-a of my life. Fresh roses on the tables? Privacy screen blocking views from people coming out of bathrooms? Friendly staff? Online ordering system that allows users notify the restaurant when they are close, so location can start making order? They thought about every single small detail. This short "let's grab a snack" stop exceeded any of my wildest expectations. read more

This is, without the question, the worst Chick -Fil-A I've ever been to. We have made 5 trips now to this location, assuming that the myriad of mistakes was originally due to it being a new location, but it's been two months and 5 separate visits now and today was the final straw. On the first 2 visits, they forgot food. Items ordered and paid for, but not included in the bag. The second vista was comical because I explained to the manager that we had been shorted a sandwich the first time so he apologized and promised to fix it by giving us the sandwich we didn't get last time. He did, which I appreciated, but then on that order they missed both of our fry orders and our Mac n cheese order. I went back to him and he apologized and got us our food, but seriously? The next 3 times we're all mobile orders. All food was bagged as expected, but two of those times, including today, the wait was so long without anyone coming to our car window, that I had to pull out and go inside to get our order. Today I waited 12 minutes while watching dozens of cars get their food and exit. At no time did either of the employees facilitating delivery to the cars come to my window to ask my name or tell me there was a delay, nothing. So I go inside and I'm told that I never ordered anything. I show the employee the app, which shows I'm waiting for an order in the drive through and he says "ok" let me check. A manager shows her how to "recall" an order and that's apparently when my order got placed because it never did before that for some unknown reason. I then receive an alert that my order is ready. I wait at the front pickup counter for a few minutes as employees walk by me several times, until finally another manager or shift lead, or something, asks me what I need. I explain the situation to him and he says, "well some people don't scan the codes on mobile thru so that creates a lot of problems. He offers me a free drink, which I declined, but come on, that's how you handle this? I eventually get my food and leave. The mobile order scanning response warrants some clarity for Chick -Fil-A because the location tracking on the app is incredibly hit and miss. On this occasion, before he realized it, I did actually have an issue scanning the code in the app, but not because I forgot to, but rather because no matter how long I sat at either the first barcode in the drive thru or the second, the app did not pick up that I was already at the location. After sitting at the front of the line for several minutes it finally picked up my location, but there are no scan codes at the front so I selected the option in the app which says something to the effect that "I am unable to scan the code". If that doesn't then push someone inside to either start the order or check on the car that's in the drive thru but not showing as having an order, then what's the point???? Overall, 80% of our trips have been failures and at some point, you just have to accept that this location can't perform. read more