I'd heard about how nice the staff could be at Chick-Fil-A, and I've been to other locations, and the Okemos location proved that they truly can be amazing! Even with a long line, we were greeted warmly and personally invited by someone to go over our meal options. Lawrence even gave my kids a high five. While other restaurants remain sad, dirty, and slow, this location beat my expectations. I'm impressed by how well the staff worked together. You can tell communication and customer focus is key here. read more

On the plus side, it's super-clean. However... My god I do not understand what is supposed to be appealing about this place. If you're looking for a healthy, low-carb option then don't bother. The grilled chicken is just not good. Maybe I'm missing the point but it's not my kind of food. Way too white bread/generic read more

not about the food. The food was just okay. Lower than expectation, but not too bad. However! the sandwiches were put into the wrong box!!!!! The chicken sandwich was in the spciy deluxe box. I only ordered two sandwich and I just don't get it how could them be in the wrong box. As a fast food restaurant, you couldn't even put the right sandwich in the box with the right label? this is soooooooooooooooo disappointed. I know this is not a big deal. But thinking about how little things i have ordered and it was already 8pm at night. There weren't much people. The order was slowly prepared with this kind of mistakes. Sorry, I will go to wendy's the next time. They have better spicy chicken anyways. read more

I've never been, so I did this evening and let me tell you it was one of the craziest experiences. I went through the drive thru and the nicest women greeted us and waited as we took time to look at the menu. She let us split the order and when we got to the window again one of the nicest men took our money and with a smile handed us our bags with no time wasted and told us to have a great night! Wow I've never had such a great fast polite trip to any other fast food restaurant, great job! read more

Hi I visit this location often, usually curbside pickup. Your staff is amazing and the service is always awesome! Chelsea does a great job, friendly, fast, and delightful. A winning combination. I'll keep coming and make it a point to tell others. Job well done! read more

Chick-fil-a is known for their speedy service with a smile but this location is over the top! The man who served us, Lawrence, who I believe is the manager was so friendly, helpful, and efficient and was juggling a huge lunch rush with the rest of the staff with ease. Someone give that man a raise! read more

Staff is so friendly you'll flip! Service is speedy fast! You'll be treated as an individual :) and of course, the food is amazing!

My sister and I had to come to Lansing from Bay City, for her dog Frankie,to see an eye specialist. When we were finished we were hungry, so I checked out this location, since it is the closest to us and I had it on my bucket list. We found it easily and decided to go through the drive thru. The person taking our order was very friendly, recommending something for a first timer. The window person was very friendly and when we asked about sitting in the picnic area with the dog, she they are welcome, in fact they were having fun dog event that weekend. We sat in the parking lot and enjoyed our food, the sandwich and fries were delicious. My sister went inside to ask for water for the dog and they also gave her some dog treats, nice touch. I liked the sandwich so much I went back through the drive thru and got some nuggets to take home. Very tasty sandwich and great service. read more

Listen people, I'm not the ultimate judge but I am detail oriented and know above average service when I receive it. Great location, consistent food, and great service read more

Best chick -fil-A in this history of chick filet. I woke up at 230 from smoking so much and came here. The customer service is EXCELLENT. They give you free refills on the spot and the food came out within 2 minutes. How can people who work here be so nice? The world may never know read more

Very good breakfast! I never thought of this place for it but the chicken eggwhite sandwiches and tots were great! Great service as well. Very clean play area but it is a little small. read more

Food is good. But the service you get is what really sets them apart. Staff is very friendly and helpful.

I came to this Chick-fil-A and thought the inside was very nice. I went up to get a refill on my drink and while I was standing waiting to get my cup back, several people asked if I needed something or if I was already being helped. They were all so polite. read more

Best chick-fil-a I have ever been to! Staff was extremely friendly and knowledge. I got a salad which is the best salad I have ever had from a fast food restaurant. All the ingredients were crisp and not old. When I wanted a second packet of ranch they accommodated me without making a fus for price! read more

Disappointment has struck. I placed my order online using their mobile app and was confident everything would go well. Upon arriving at Chick-fil-A (approximately 30 minutes after placing my order), I drove thru the drive thru and indicated that I have arrived. I was promptly ushered to the drive thru window where the manager was there to tell me that my order could not be completed because they were unprepared for serving soup. The manager further indicated the soup would be ready in 20-30 minutes. This makes me wonder if I was the only person to order soup as a side or was this location lacking in their capabilities to serve the public. I was offered to take a different side, so I chose the waffle fries. When I arrived back at work with my order, I looked to see what I had in the bags. Everything seemed to be there. The chicken sandwiches were good as usual. The shakes were great, however would have been better if they included the usual spoons they provide. The fries were below standard. If you're pushing the fries instead of soup, you should at least prepare them so that they are done. I do not enjoy cold potatoes pawned off as fries. I'm hoping this was just an "off" day for Chick-fil-A. read more

Love Chick-fil-A. Always go when we are in South Carolina. Stopped on way home from up north. Surprised there is one close to home.

Quick service in drive through. Very friendly people taking orders and bringing out food. Cookies and cream shake was amazing!

Decided to stop here for dinner after tailgating for the MSU football game. It was one of the best locations that I have been to in terms of customer service and friendliness. Had the Chick-Fil-A Deluxe Chicken Sandwich with waffle fries and a Medium Cherry Coke. The quality of the meat for the chicken sandwich was very good. The waffle fries are some of the best that I have had for a fast casual restaurant. An employee even dropped off mints at our table. Would recommend this location to anyone. read more

by far the best fast food you can get in town. super friendly and fast service, and the food is far superior to really any other gross fast food chain. the consistency is admirable, you always know what you're getting. just try your best to not eat there too much lol, please value your health : ) read more

Amazing service, employees are always super friendly. Food is AMAZING! The chicken biscuit breakfast sandwich is so good.

The staff is so friendly and courteous! We enjoyed dining here especially after a stressful morning!

I have had a few bad experiences here. I dont think I will give them another chance. Most recently, ordered lunch and when got back to work the order was incomplete. When I called back no one answered. I left a message and no one even returned my call......sorry I gave you a few chances but food is not that good and overpriced. read more

Stopped by here for the first time this afternoon and decided to go through the drive-thru. I had the chicken sandwich meal with the added lettuce, tomato and cheese. The signature sauce is very good. The person taking my order was very professional, friendly and efficient. The one hiccup in this whole experience was dealing with the person who actually collected the money and handed out the food. I was handed a lot of napkins and two straws for my one drink. The person explained that she was giving me extra napkins because my drink was overflowing the lid (which it was) and I asked for a new drink since I did not want to wear the soda or spill it all over my car. Next I tried to hand back the extra straw. She did not want it back. Then, I handed her the cash for the transaction...exact change but I needed three dollars back. The employee handed me my three dollars with the receipt stuck in between the dollars and a nickel on top, which I did not see till it fell on the ground. The employee said, "Your change just fell on the ground." I told her that I had given her exact change and she got pretty rude, insisting that it was my money. Since I wasn't going to fight with this person about a nickel, I just smiled and drove off. I am not sure how long this place has been open but I think you need to supervise the people at the window a little more closely. Customer Service is key! read more

This place truly has the greatest service I had ever witnessed in a fast food chain. Along with this, their food is just downright fantastic. I would highly recommend getting the chick-fil-a sauce with every order of nuggets! read more

What an amazing place to eat and play with your children. It's so kid friendly! Staff are so patient and polite and fresh flowers on every table setting is a treat! All products; cups, napkins, flowers, fresh fruit, foods are based here in Michigan, trying their best, locally first. Supporting the local community. The owner lives in Okemos and took an awesome opportunity to move from out of state and raise his family here. He believes it starts within the community and that's what makes a wonderful Resturant like this one! They are going all natural. All meats, fresh fruit and veggies are natural. No package foods, preservatives. I'm impressed. You must try! You'll love! read more

It's your typical Chick-fil-A location. Clean, fast, and yummy chicken. What sets this location apart is the customer service. The employees are EXTREMELY friendly and courteous. Almost stunningly so. My son barked from the back seat, "are these people for real?!?" read more

Yummy! Love that they have a chick fil a close to home! They are always so friendly and say my pleasure and mean it! Chicken is juicy and delicious and the diet lemonade is my favorite! read more

I do not understand the huge appeal, the food is good and all staff that I seen working were friendly. I give it 5 stars because of that. However, the not open on a Sunday and the christian values they are known for that reason only, I will drive by. read more

First time ever eating at any of these resteraunts and service was awful. Did an online order went to pick it up. First, Took longer for my order than people that ordered in regular line . Second, screwed up my order not once ,but 3 times. Then after checking and rechecking my order they assured me that everything was there. I got home to find out they still forgot a meal! To top it all off, they had put bad tomatoes on my sandwich. I complained to cooperate about this and got a response of these chains are privately owned. This happened last Saturday and still no response from owner or manger of this store? Really disappointed in how I was treated and how whole experience was. I would recommend going to a different store that might care more about how their customers were treated. On a positive note the food that didn't have rotten vegetables on it was pretty good, but not sure if eat there again after how I was treated. read more