Normally we like chick fil a but this one is not up to par. For teacher appreciation they offer a free deal for teachers on may 5 .the only problem is we drove all the way there and found out that this one didn't honor it. The girl stated it was the day prior which is ridiculous for online it says May 5. Why advertise for the day after online??? Too expensive and poor service leads me to not go back to this location read more

Small location in a plaza next to ShopRite. Unfortunately, the service here has been consistently poor. I went during my lunch break and ordered through the drive-thru--it took over 40 minutes, and when I finally reached the window, my food still wasn't ready. This isn't the first time I've had this issue at this location. The food is standard for Chick-fil-A, but if you're short on time or in a hurry, I would avoid this place. If you have time to spare and don't mind waiting, it might be fine; but otherwise, it's not worth the hassle. read more

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Popped in for a quick lunch with my daughter today. Faculty was nice and clean, but took forever to get service. It was the first time I've eaten inside a fast food restaurant in years, so I wasn't used to the line. Had to wait almost 10 minutes, even though only two people were in front of us. However, food was great. Will def be back. I love Chick Fil A! read more

I went to use my free reward at the drive thru and the worker told me they ran out of biscuits, however once I get to the driveway the manager would compensate me and I'll be able to order something else, when I arrived to the window the manager told me he can't compensate me and I will have to pay for anything I ordered. I'll be contacting corporate. read more

Still a terrible representation of a generally great food chain. Avoid if possible and be prepared for thrice fried oily over salted French fries. read more

The employees are always welcoming. Though the lines seem long, it tends to move pretty quickly. I ordered the spicy chicken sandwich with pepper jack cheese and waffle fries. The sandwich is pretty good for a sandwich chain. I would compare to a regular sandwich shop. read more

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The grease needed to be changed chicken sandwich was half way done outside was burnt on the first sandwich then the replacement sandwich was worse then the first read more

Is it the best breakfast sandwich that many are raving about and why the line was long at 7am. It's not bad, but I'm definitely not getting all the hype. Still not understanding why the lines are outrageous at all their establishments. I got a chicken egg and cheese biscuit and a sausage egg and cheese muffin. I just took a couple of bites of both. Just wasn't impressed. But not trashing them either. It was OK. It's Just not the long line gotta have sandwiches to me. ***Note: Test is always subjective read more

Chick-fil-A - ows a chicken wrapped in foil - Fast Food Near Me - South Plainfield, New Jersey

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Very surprised to see CFA with so many bad reviews, but the few times I've went, the food was fine, but I noticed some other issues. The setup is a little different, especially at the pickup area. There's always a huge crowd,disorganized with names being yelled out and the line to order is usually long too. I orders the 12 count nugget meal plus a CFA spicy sandwich. The items tasted pretty good and the fries were tasty. The issue with this CFA is that they don't have a condiment section nor any area with napkins and utensils. You have to go ask employees for that. I've been to almost 50 different CFA thought out the country and this location is the only one that doesn't have a napkin stand. Also, dine in orders are given in to go containers, which is quite odd. Customers have to pick up their dine in orders, from the pickup area. Couple of times I didn't know about this, and My food just sat there at the pickup area. It's a very different setup. I wonder if CFA corporate knows about this. read more

Chick-fil-A - Spicy Chicken Sandwich Chicken Chick-fil-A Nuggets 12 count meal - Fast Food Near Me - South Plainfield, New Jersey

Make sure to double-check your order before driving off -- this location has repeatedly given me incorrect or missing items. This is supposed to be a 'fast-food' place, but the wait is anything but fast. I've had to sit in the drive-thru for ~30 minutes on multiple occasions. The line of cars snakes through the lot and barely moves. If you're in a rush to get to work or school, avoid this place. Management blamed the delays on 'weather' in a response to another customer's Google review -- but even on good days, the wait is just as bad. Other Chick-fil-A locations in the area handle long lines with ease. What's going on here? Food quality is hit or miss -- too often, it's a miss. I've submitted multiple complaints about this location and never heard back. I even got in touch with Chick-fil-A corporate, who were puzzled why they weren't responding. I left a comment on one of their social media posts -- and they deleted it. Never seen a Chick-fil-A this evasive. At every other Chick-fil-A I've visited, if something went wrong, they were quick to make things right. They welcomed feedback and strived to deliver a great experience. I wish I could say the same for South Plainfield. I was really excited when this location opened back in 2020. But, looking at reviews left by some customers over the years, one would begin to notice a common theme here -- with reviewers complaining about wait times, food quality, orders being fulfilled incorrectly, or even complaints being ignored. I used to spend hundreds of dollars each year here. Now? I've taken my business elsewhere. Maybe with the new ShopRite nearby bringing in more traffic, this Chick-fil-A decided customer service doesn't matter anymore. But it shows. read more

My first time ever having Chick-fil-A. Their set up is terrible. The line-up for mobile pickups were annoying. Since they tried to restrict the space (but at the same time, not really) it was easily overcrowded and messy. It was hard to both hear and check the orders they have completed and ready to go. Everyone on the line was pretty annoyed. After the messy long wait, I had an incomplete order, missing things left and right. Not going to lie though, the crispy chicken sanwhiches were pretty good. Everything else were bleh. I don't feel like I need to come back, especially considering the service and set-up. read more

Chick-fil-A - Fast Food Near Me - South Plainfield, New Jersey

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This was hands down the worst fast food experience I ever had. I ordered two kids meals with nuggets and a spicy chicken sandwich at 1244pm. I didn't get my food until 110pm. There was a crowd of people in the store asking about their orders, some had been waiting 30mins. Management was no where to be found and the kids working the counter were absolutely lost. The part that bothers me most about this experience is that they said they were waiting on nuggets and we were told several times they just came out the fryer. No one in the waiting area was getting their orders but the drive through moved at a steady pace. So it's now obvious that drive thru orders take precedence over walk-in orders. Corporate needs to step in and retrain the management at this location. For all the good service I've received from other locations over the years, this locations has ruined it for all of them. read more

Always a pleasant experience here the staff are the kindest, service A1 and ambiance spells WELCOME! Consistent food!

Worst Chick-Fil-A franchise in NJ honestly. I've tried numerous times on different occasions give this establishment a chance, just never seems to workout. Service is slow, food is always missing something, and the fries are never fresh. read more

Chick-fil-A - ows a view from inside a car - Fast Food Near Me - South Plainfield, New Jersey

Chick fil A food never dissapoints, somewhat burnt my fries, area for growth with service, only one register open inside and food took longer than one would expect. The one lady at the open register was very nice. read more

Chick-fil-A - Yummy waffle fries - Fast Food Near Me - South Plainfield, New Jersey

This is THE WORST Chick-fil-a that I've ever been to. That's saying a lot considering Chick-fil-a to be bad is actually unbelievable. All of the ones I've been to in my lifetime (other than this one) have normally been spectacular & have had amazing service workers. First off, we got to Chick-fil-a at 9:55 specifically for breakfast only for the drive through line to be OUT THE DOOR literally it was so long. When we got to the person ordering (because their speaker didn't work), it was 10:02 by that time and they had switched to lunch hours. I mean I get that the time is specific across all CFA's but bro I was in line before the 10:00 AM cutoff. And side note: who tf eats lunch at 10 am?! Anyways, after I ordered and paid, it took FOREVER to get the food. It felt like every car ahead of me ordered for a family of 50. Terrible terrible terrible. Never again read more

Location did not participate in Teacher Appreciation Day. Went there, waited in line through the Drive-thru just for them to say they are not. The person taking the order did not know. Will not give my business or money here. read more

This is the one Chick-fil-A I've ever been too that denies extra sauce Although it's the most convenient location to me I'll rather drive an extra half hour for extra sauce read more

Review on management from May 9th, 2024. Asked about Teacher Appreciate week . Employee went back and forth with manager asking me lots of questions which I provided. Manager never came out. Then stated I "wasn't in their jurisdiction" even tho I teach 4 miles away. They said I had to go to North Brunswick chik-fil-a.! Ridiculous manager. Don't have a customer waste their time going back and forth with questions when you don't even participate in Teacher Appreciate. I can't imagine teachers really misusing this once a year opportunity to be appreciated with a couple nuggets. read more

The service here was great. Staff was super friendly. I came here for breakfast on my to work and stopped in for the first time. They definitely make you feel welcomed when coming! And the grilled chicken and egg was good and the eating area was clean! read more

Chick-fil-A - Fast Food Near Me - South Plainfield, New Jersey

Grand Opening!!! Went thru the drive thru this morning. Moved quickly. No special Grand Opening extras or extras given. Most likely due to Covid. Get in and get out for safety sake. Double drive thru merging into a single line to the window. This location, no playground for the kiddos but they do have outside benches to eat outdoors. Excited for our local Chickfila. read more

Chick-fil-A - Drive Thru. Moved fast, worker proactively taking payments from cars behind in the window. - Fast Food Near Me - South Plainfield, New Jersey

Went to this store today. Was met by a very pleasant young woman in the drive through who took our order. She repeated the order back to me, scanned my rewards, had me swipe my card and sent me off to pick up my order at the window. She was wonderful. I'm sorry i didn't see her name. Here where the experience goes down hill. Our order consisted of two meals. One grilled nugget and one friend nugget both with macaroni and cheese and large drinks. We pull up to the window and are handed out drinks......one large and one medium. We let it go. It wasn't that big of a deal. Now we proceed to sit and wait. We waited almost 15 minutes at the window all while they are serving the order to the card behind us, who by the way are now trapped in line with their food because they can't get passed us. Finally a bag is handed to us. It contained only our Mac n cheese. We are told they are still waiting in the nuggets. So we sit and wait some more. Finally a good is handed to us and we start to drive away. Something inside me said to check the order and low and behold it was wrong. We got two orders of fried nuggets. Now I'm annoyed because we have waiting at least 25 minutes. I get out of my car and take the nuggets back to the drive up window. I explain we ordered one grilled and one friend and we got two fried. The girl at the window relays that to the staff inside and another person pops their head out and says "what". So i explain it again. She goes back in Next a manager pops out and says you owes us $1.34. I said for what? She proceeds to explain that the grilled nuggets cost more. I tried to explain that i already paid for grilled nuggets. That was my original order. She said i refunded your the fried nuggets and now you have to pay for the upgrade. At this point I'm so angry. I proceed to walk back to my car to get the $1.34 and The girl on the outside of the drive through window proceeds to follow me and hand me the bag with the nuggets and says never mind just take this. It should not be this difficult to get lunch. I have been to many many chick fil a stores and i have never experienced anything like this. I will not ever go back to this store again read more

Chick-fil-A - Receipt from my purchase - Fast Food Near Me - South Plainfield, New Jersey

I went last night for dinner and the customer service was amazing. The environment was very welcoming. A particular employee, Aldrin?, went above and beyond and made my night. And the food was very good. read more

This is the only Chick-fil-A i know that doesn't have cut lemon. Asked for a splash of lemonade for my sweet tea and they wanted to charge me extra. Literally a splash. I told them to keep the meal and refund my money. read more

I usually love chick fil a but this one has is the worst. There always getting my order wrong and one time I didn't receive my frosted lemonades which I ordered from door dash and I tried to call them to resolve the issue but I got a voicemail which was full so I had to drive all the way to there location to pick up the items I already paid the delivery fee for. read more

The service was fast and friendly, but a little rushed. In turn certain things get left out, like salad dressing even though I requested two when placing the order. The food was also warm, which was a bit annoying. Not the worst chic fil a experience so I'd probably return due to the convenient location. read more

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Food and service was great. We showed up just before closing . Will return if in the area!!

Had a situation where one of my items were missing after going through the drive thru, so I went inside to receive it. After 10 mins of just waiting to tell someone what happened I finally got to tell someone at the front register. The young worker told the manager about it and all of her responses were so snarky and she was clearly annoyed with the whole ordeal. She asked for my name so rudely and then got my stuff ready like she was throwing a mini fit. I was so confused lol. As she's doing all this she hasn't made eye contact with me and then hands me my food with the most sarcastic "my pleasure" ever, again, not even making eye contact with me. I don't get how anyone can treat a stranger like that, especially your customer. I felt like I had done something wrong when all I wanted was to receive what I paid for. She had glasses and long braids. I wish I had gotten her name, but I just wanted to get out of there. Gave a second star because the food was bomb. read more

I love this chick-fil-A. The line is never too long, services is fast and the food is always fresh! It's located right off h th e main road and there is ample parking since it's located in a shopping center. read more

In fewer words, this particular franchise remains a disgrace to Chick-Fil-A restaurants everywhere. The restaurant and food preparation areas are visibly dirty, lunch for two people takes 30-40 minutes to prepare, and the "my pleasure" is tossed with a passive aggressive snark. I will drive 20 minutes out of my way to avoid this Chick-fil-a. read more

I've been a loyal Chick-fil-a customer for years and was absolutely ecstatic when I discovered their newest location in South Plainfield, closer to my house. I've been to this location several times now since they opened a few months ago and have had stellar experiences every time. Right now, only their drive-thru is open (most likely due to COVID-19) and the lines have been super long every time I visit, so be prepared to be patient! Regardless, the staff does their absolute best to take care of each customer efficiently. In the few times that I've been to this location, I've never had to wait longer than 10 min for my food. I see staff members standing outside (wearing masks) with their iPads, taking orders from each car rain or shine! That can't be easy and yet, they manage to do it with a smile and excellent customer service. My personal go-to order is a Spicy Deluxe Chicken Sandwich, but honestly any item on the menu is delicious. Their MUST TRY item is the waffle fries -- you can't get these at any other fast food restaurant!! The waffle fries always come out hot and the perfect balance between crisp and soft. I highly recommend trying their signature Chick-Fil-A sauce, as well!! (It's basically a mix of BBQ sauce, honey mustard, and ranch but it a Chick-Fil-A staple.) As with any fast food restaurant, I'd recommend double checking your order before leaving. The one time I was missing an item from my order, the staff immediately apologized and took care of it quickly. read more

The worst location ever! This Chick-fil-A was dirty- floors, dining room tables with food crumbs, and bathroom without paper towels. I couldn't believe the filth in Covid times of "enhanced cleaning!" On to the service- horrible as well. Many staff members not moving with any urgency and I couldn't get help with my order because the line of customers just kept growing. I experienced this on a Saturday afternoon and that just reflects poor management! Will not return to this location! read more

I love chick-fil-a but this one has got to be one of the worst. Not sure why people are literally savages when it comes to this place. The food is amazing but the service is the worst here. There's just something about the attitudes of the high school workers here that makes me cringe a bit. I've had a few awkward encounters here and there. The drive through is horrendous and I know they are "trying" their best but honestly it shouldn't take 25 minutes just to pick up a drive through order. Not sure how people behind me had gotten their orders before me especially when I had ordered on the app. So does that mean don't order on the app because it will take forever? Ridiculous. Don't get me started on picking up from the store itself. The app is very misleading when it says hit "I'm here" when you get there. Because i click it when I'm home and when I get there, I still have to wait 20 minutes. I think to fix this problem is to open up more Chick-fil-a so people won't go too crazy for it. read more

Order breakfast this morning and what I got instead of what I wanted: Ordered hash browns and got squashed crumbles of has browns. Horrendous! Ordered egg white cheese muffins and got yellow egg Ordered iced coffee and got overly sweet coffee read more

Alway delicious with polite service by young men and women. I always get #1. Never disappoints.

If I could give you zero stars I would... they're never organized at this location never a manager they had to speak to I go to the one in Woodbridge and the one in Edison and there never seems to be any issues etc. and 98% of the time when I order my food on the app and I get it it's cold the brownies are hard the cookies are hard the fries are cold I wouldn't recommend this location at all and I write an email and I don't even get a response just goes to show how lousy the customer services read more

The Grilled Nuggets were great. I just came from the gym and this was the first time I was trying them out and I wasn't disappointed . The place was clean. The service was great. read more

Been here twice since opening. I wanna give 3 stars, but allowing grace due to brand new opening in a COVID-19 environment. Excited for this new reportedly black owned franchise and good eats! Long lines are par for the course right now. On my first visit (mid day), it took about 30 minutes to get through the drive thru and on the second visit (evening) it took about 20 minutes. Both times, my waffle fries were cold and soggy by the time I reached the pickup window which means the food is being prepped and bagged and sat outside in a bin way before I make it to the window. They need to close that gap somehow so the food is actually fresh and hot! The chicken strips were warmer than the fries. But again, they are new! And they are well staffed and some employees are still learning the system. I noticed plenty of Directors (in navy shirts) on hand to quickly resolve issues. Congrats to the owner. I'll be back. read more

Chick-fil-A - Fast Food Near Me - South Plainfield, New Jersey

If I could give zero stars I would. To start, the drive through line was long so we parked and walked inside. As we began to walk in a female employee YELLED at us to wait outside and provided no explanation. A minute later she came over to us and asked if we had a pickup order, we replied no. She rudely told us we had to go back to our car as we could not order inside and promptly turned her back and walked away. I replied suggesting that they update on google to note that inside orders were not allowed (we googled before coming to ensure this location was open so I know it didn't have anything). She replied "that's not my job" (again, with a lot of attitude) and I suggested that she pass the feedback on to her manager, or at the least hang a sign on the door indicating the new rules to prevent this problem in the future. I completely understand and respect why patrons would not be allowed inside during this time, but 1) the communication/indicators this is the new rule is terribly communicated, and 2) the female employee we dealt with has a major attitude problem and would be enough to make me not want to come back to this establishment. read more

This line is crazy first day open food was great we finally have a Chick-fil-A in Piscataway NJ read more

Chick-fil-A - This line is crazy first day open!!!! - Fast Food Near Me - South Plainfield, New Jersey