They always get my order right. Their food is always great and delicious. Their staff is always nice and friendly. However, "long lines " always is what I don't like about coming here. But, they do have an App that you can order ahead and pay for it in advance which gets them rave reviews. On Scene and near Scene: I pull up close to restaurant to see how long drive thru line is, I decide it's bearable and worth getting in line. So, I open my Chick Fi La App and order and pay for it. I state what kind of vehicle I am driving which is a truck and what color and get in line. I tell them " I have a mobile order for Steven L" and they say pull up. I get to drive thru window and they give me my meal. That's how easy it is. Now, that's what I call great customer service. Oh yes, I will be back again. Experience; my food was delicious as I got a chick fi la sandwich by itself because I already had a coke in hand. read more

Slowest indoor service ever. One cash register in use for 6 front line workers meanwhile the line continues to grow. Use the drive thru.

I am very upset with this location, currently their carbonation for their drinks are currently unavailable. They asked me if I wanted to swap my drink to another and I said yes, figuring they would give me my points back that I redeemed my free large drink. They up charged me 3.95 for a substituted drink and charged the free drink full price. This location is why I quit going. I've always had issues with this location. They can't get anything right. read more

Food is delivered.Fast, friendly service. Don't drive through the long lines; always dine in. Prices are reasonable.

I order large to go orders from this Chic fil A for my work lunches. I'm usually ordering for 10+ people. They almost never get anything in my order wrong no matter how busy it is. The food is always good. The service is great. It depends on the day, but it can get really crowded in there. This is probably my favorite Chic fil A location. read more

Chick-fil-A - Chick-fil-A Nuggets - Fast Food Near Me - Southaven, Mississippi

So I decided to just stop and pick up a Spicy Chicken Sandwich, Large Waffle Fry, and a large Sweet Tea. You cant go wrong with that right? I mean Chick- Fil-A is always consistent right? Yeah not this week. It seems like everyone wants to cheat me this week. My Large Waffle Fry looked like someone had already started enjoying them before I got them. First it was Panera Bread with that sad sandwich and now Chick-Fil-a. I mean whats the point in ordering a large if they are just going to put a medium amount in a large box? To top it all off. It was mostly crumbs (Check Out The Photos) My tea also wasnt full, it was warm, with almost no ice. The only reason they got three stars is because the sandwich was actual really good. I use to always be able to count on consistency with Chick-Fil-a but I guess not anymore. This is about the third time it has happened. I know its not that big of a deal but its irritating! Im done venting. read more

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I had a great experience as usual. I messed up on my mobile order and they fixed it without a hassel. The staff and lead manager was very accommodating. It was my pleasure. read more

There are a mess, forgot to give me my lemonade and my cherry first lemonade. Gets super busy and you can't get out of the parking lot. Not a good location. The attitude in service was terrible no hello no welcome just what can I get you with a face that doesn't make you feel welcome. Ambiences super crazy. Did not like it at all. read more

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If I could give zero stars, I would. On March 31 at 12:18 PM, my husband, a 100% disabled veteran, was treated with complete disrespect at the Southaven Chick-fil-A (#00716). An employee named Peggy refused to apply his military discount to his full order and even questioned his credibility when he placed a second order, only allowing the discount if it was for him. Her rude and unprofessional attitude toward my husband and mother-in-law was unacceptable. To make matters worse, when they arrived home, the entire order was incorrect. This was our first terrible experience at any Chick-fil-A, and it was beyond disappointing. Veterans should never be treated this way, and employees like Peggy do not represent the customer service standard that Chick-fil-A is known for. I sincerely hope management takes action to ensure this does not happen to others. read more

Amazing love it I eat here everyday except Sunday there closed thanks for all u do service is excellent!

Crunchy chicken and hot chips! Sign me up! The service is great everyone is always polite! The ambiance is nice and great play place for kids! read more

Yall need to check what yall are putting into these bags. I'm diabetic, I can't have yalls Mac n cheese bro....I ordered grilled nuggets for a reason....I don't see why you people don't take these kinds of things into consideration..even if I wasn't diabetic, I would still want the food that I ordered and paid for... Waited at least 30+ minutes in the line just to get my food, come home and realize I don't have anything I can actually eat. Cmon man. read more

This has got to be one of the worst Chick-fil-A's I've been to I had a mobile window pick up and took a good 15-25 min to get. Wouldn't recommend takes forever to get your food read more

Chick-fil-A - Fast Food Near Me - Southaven, Mississippi

Worst CFA I have ever been too, slow, poor drive thru execution, people all standing around talking, not working. Glad I'm not local cause will never be back to this location even if it's free. read more

This is the Best Crew ever especially at lunch. I had a bad morning and was rushing to have Grandma Day lunch with my Granddaughter Harper at St. George Independent School and someone broke in front of me at the drive through, so I counted to 30 and then called inside the store. I told them what happened so Mrs. Leonie, came outside and took my order. I Parked and went inside to pay for it. I was only 15 minutes late and still had one of the Best Grandma days ever with one of my 6 Granddaughters. Thanks to Mrs. Leonie. She is the Best. Her Manager is the Best and the Whole Staff, I Appreciate Them. read more

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Chick-fil-A has been the industry standard for decades in fast food, and it's easy to see why. Service is second to none, food delivered so fast and with such quality and all in a family-friendly atmosphere. The store is predictably clean and the kiddos always feel safe. Also, they now have USB charging ports on their electrical outlets throughout the restaurant. read more

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On the app in it should be fairly quickly today- I'v come to this location before and sometimes it extremely crowded on but today the lines definitely moving fairly quickly! I really do think they did more people utilize the mobile app and play and place order it will make a world of difference and it would help for things to go more swiftly Now so once you place your order and you're in line to go to the pick up window the problem arises once you have your order in your vehicle - now it's time for you to pull out from the pick up line it's extremely hard to merge to get out - one because so many other people have been waiting - cars waiting in the line to even get into it to get into line - I would think they wait because that allows them sometime what car leave another carpools and pedestrians people are walking You guys might need a traffic officer or someone to direct traffic while on this lot. read more

Chick-fil-A - Fast Food Near Me - Southaven, Mississippi

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This was the filthiest CFA I've ever been to. We had to wait at the counter for several minutes while one employee took another employee's order and others stood around. Then we had to wait to use the restroom because both stalls were occupied by employees who were on their phones . Very unlike CFA. read more

The secret to the ever present mile long drive thru line is to order on the mobile app and pull into one of the marked waiting spaces. My fresh food arrived within just a few minutes by the always friendly and well mannered staff. The food is always consistently the same and good. I think I enjoy the well mannered staff as much as I enjoy the food. The stores are always a well oiled machine. They just have excellent service perfected. I wish chick fil a could run our nation!! read more

The new updated drive thru is painfully slow, even in off peak hours. It's down to one lane since they added the mobile app pick up lane on the right. I find that I avoid going to Chick-fil-A now unfortunately read more

Probably the worst chick fil a I've ever been to. Service was so incredibly slow. There were multiple employees standing behind the counter while I waited over 10 minutes for a frosted coffee. A SINGULAR frosted coffee. Not very friendly either. read more

The worst chick fil A and I won't spend any penny at this brand anymore. Staffs can't figure out $8 order. Guess it's 10pm. Everyone needs to go home to play some PS5. read more

I come here every so often and always have great service. I've never had any problems here and have never had any complaints.

Great customer service. Each employee was respectful and attentive. Restaurant and bathrooms were clean. Food came out fast.

well, its a franchise chicken fast food place, you should know about it by now, so this is more about THIS store. The place is always packed it seems, but the staff is every cheerful and attentive to the customer needs. My wife ordered a bottle of water and it turned out they were out so they refunded us the money, but then comped us on a fountain drink. Bathrooms always very clean and the place, in spite of the crowds, well ordered. read more

I stopped at this chick-fil-a while traveling. I waited for what seemed like forever to see a sign for them on the highway. I really needed to use the facilities, so I parked my car and went to go inside instead of the famously fast and efficient chick fil a drive through lines. However, i was turned away because they closed the dining room at 3 for the Fourth of July. I sweet woman told me to go through the drive through because it was open another half hour and moving really fast. So I did. It was very slow. The young lady who took my order read it back completely wrong, the lady around the corner tried to make me pay twice and for a completely wrong amount - and argued with me about it until she asked my name and realized that was somebody else's order ('$16 vs my $6 actual total) and then my sandwich came with the mayo on the side (I'm driving - how the heck do i do that??). and it was cold and flavorless. I was in line for close to 15 minutes for a sub par sandwich and still had to pee. I usually love chick fil a. I will skip this one on my way back through to go home. read more

The chicken sandwich was small and it was cooked to long because it was hard like it was sitting in the window to long. The fries were warm, so it was not the best for the price I paid. read more

Absolutely the worst CFA I have been to. We live in the area and EVERY time I come in person through the drive through or get door dash, I'm always missing part of my order, no sauce, no utensils or napkins etc. I always use Getwell CFA! This location could be SO much better, but it's got to have better customer service! read more

Don't even bother if you need catering. Worst experience I've ever had. Orders are never ready on time, nor are they accurate. What's the point of having a pickup time selection on your website when you never have the food ready within the selected window. I started adding buffer time to my orders due to the tardiness of this location. I will be taking my catering business to another restaurant that actually respects their customer's time and prides themselves on accuracy and exceeds expectations. read more

Horrible service. I ordered a drink with my combo and Alexis-the cashier-began to fan the drink with my cup lid so the fitz would go down. That's nasty..just sweeping germs into my drink. I asked her not to do that and she responded with a sly remark. Also, I ordered a grilled club chicken sandwich. The bread wA hard as a rock. I sent it back and they brought me another sandwich minus the chicken. I will never go back!!!! read more

They always have something wrong and I get paid for something I ordered but they didn't give it to me personally I don't think It deserve five in a half stars read more

To get best chicken sandwich the option is Chick-fil-A. I tried their new cheese sauce, it's great with fries.

Although it's raining the young lady outside still was in a pleasant mood. Never a bad experience here. read more

Chick-fil-A - Rainy afternoon - Fast Food Near Me - Southaven, Mississippi

Line long AF, I ordered a spicy southwest chicken salad, when I get to the window they tell me there is a salad shortage, didn't compensate my time nor did the person taking the order inform me that there was a salad shortage. Poor customer service will not be going back. read more

This was my first time in to this location, but most of this chain hardly ever disappoints! Though the interior was a bit different than others I've been to - the same expectations I have were fulfilled! Fresh cut flowers, basically clean no matter where you look, but two things always make for a better review - really friendly staff and great taste fast! I was even given a large sample of the chicken salad that I had never tried - free. However, I wasn't fond of that and didn't end up ordered a sandwhich to go! read more

Chick-fil-A - I had never tried the chicken salad - so they gave me a large sample free - however - I didn't like it. - Fast Food Near Me - Southaven, Mississippi

My bread was stale, The chicken nuggets were all hard nothing but crust and no chicken. The girl who took our order her name was Emma Grace! She had to repeat every word she said and I said! It took forever to take our order and she put me on hold twice! Something was not right about her! read more

Doesn't matter what location, CFA just seems to dominate. I'm from Atlanta where CFA got its start. So I'm aware of the devoted customers who don't mind the long lines while the cars wrap around the building for the drive thru. The food is always consistent and the service is second to none. read more

Me and my fiancé ordered food through the drive through Tuesday Oct. 12. We just wanted a quick dinner to take home. The employee 'Nik' (on his name tag) took our order and was trying to go out with the fiancé right in front of me with a few flirtatious remarks. My fiancé felt really uncomfortable. I didn't appreciate the disrespect. We just wanted professional service. Not looking for dates at your business. Thought this was a Christian founded business.. Very unprofessional. read more

Usually Chick-fil-A is always fast, but this one was the slowest one I have ever been too. I sat in the drive thru line for 30+ minutes. I would not recommend this Chick-fil-A too anyone. The one in Olive Branch is so much better and I should have gone to that one. read more

Very fast service a lady I believe was the manager was checking on us a lot. Recommended if your looking for fast service for any reason.