Absolutely terrible. Mobile drive thru is a nightmare. Goes much slower than regular line!! Should…read morenot take 30 mins to get food at a drive thru. I watched employees go back-and-forth to cars because original orders were incorrect. I didn't get a straw for my drink and fries were only half full in container. Poor. And there should be a way to get out of line if necessary..

It's really really too bad nobody at this Chick-fil-A *or* Chick-fil-A corporate apparently gives a…read moretinker's dam about service any longer. For this location, they've gone from 5 star reviews to lots of 1s and 2s for a couple of simple reasons. Chief among the issues is the speed of service now - or lack thereof. This restaurant was consistently fast and always accurate with orders in the past. Once again, after leaving a sub par review, I gave them another chance today. By 8:15 in the morning there really shouldn't be a backup of vehicles in both the drive thru order and the line for cars using the app. (BTW, it's totally a roll of the dice which line will be faster - don't depend on it being whichever one you're in!) But yes, one again there was an extended wait in both lines. When we finally got up to the window , we were handed our drinks and the food and we pulled out. It goes against my grain to be 'that guy' who jacks around with his bag and drink without moving the car. Once we got on Germantown my wife finally found straws in our own glovebox after GETTING NONE for our drinks in the bag! (Just once, I'd like to haul one of these clowns at this Chick-fil-A out of the restaurant and make THEM have to keep a full cup without spilling the drink in traffic when THEY are forced to not have a straw) But I digress. It was a simple order. Bacon, egg & cheese biscuit and a plain biscuit with strawberry jam. Guess what? NO jam in the bag. And yes, strawberry jam was plainly listed on the bag's label. Go back and tell the manager, maybe? RIIIIIGHT. If the manager cared at all, employees would be trained - and expected - to to it mostly right. At this lousy place, you're lucky if you get your order right 50% of the time. Simply put - this location is STILL lousy. Lousy owners (who don't care enough to hire decent managers), lousy managers and lousy employees. NOTE: try calling this joint to complain and you will get gray hair waiting on them to answer the phone. AVOID this place like the plague!!

3.5, I think? This was a tough one for me to rate…read more My aunt lives near Las Tortugas and I've been reading about and thinking about visiting for years whenever I'm in the Memphis area. The stars aligned on this most recent visit and so I got to try them. This location in Germantown is a little easy to miss signage-wise, but Google Maps got me here easily. The parking lot is small but paved nicely and easy to navigate. The inside of the restaurant does feel like a deli, with a counter to order at and a small but reasonable amount of seating. The restaurant's accolades are plastered on walls and the glass windows around the food prep area and it's fun to read the history and writing about this place. There is one semi-essay seemingly from the owner, directed at patrons, grousing about customers having certain expectations about the food they're served (Tex-Mex versus authentic Mexican, for example). The owner is adamant that authentic Mexican is served here, and I have no reason to doubt that at all nor expect anything different, but I must admit the tone was rather off-putting. I can see how it would be frustrating to have your food, your work, be misunderstood or misinterpreted, but it kind of felt like I was being lectured when I hadn't done anything, lol. At any rate, I walked up to the counter to order. Service was adequately if not /especially/ friendly. I placed an order for a sandwich (Tortugas de pollo) as well as a limonada (fresh-squeezed limeade) to go. I waited at one of the tables and my order was ready for me in a reasonable amount of time. My favorite thing was the limonada! It had closer to an Icee texture than a juice or limeade texture but I really liked it. Pleasantly sweet and sour and very refreshing. The sandwich was good if not mind-blowing. Maybe my expectations were just a little too high. One problem was that it got pretty soggy very, very fast - it took me less than 10 minutes to get back to my aunt's house and unbox my food and in that time, the bottom piece of bread on my sandwich was close to falling apart. Some of the chicken was also a little too strong-tasting for me; it's hard to describe but I imagine we've all had chicken that's a little too obviously...well, chicken, lol. Not super mild tasting meat, I guess is what I'm trying to say. That aside, I enjoyed the texture of the cheese and the heat of the peppers. The top slice of bread was also nice and crusty. The sandwich came served with a handful of chips less generous than it appears in the photo and some green salsa. The chips were a little over-fried for me but decent enough, and the subtly spicy salsa went well with them. I think the greatest sticking point for me is the price vs. the quantity of food vs. the relative enjoyment. My meal was a solid bit over $30. I prooooobably could've split the sandwich with someone else and been okay, but given the relatively paltry amount of chips, I was also okay eating it as a solo diner. I think if the price had been a little lower, or the portion of chips a little bigger, or the enjoyment of the sandwich a little greater - any one of those things - this would probably round up to a 4. But ultimately the sticker shock and somewhat condescending vibes lead to a lower rating from me. Idk, I would definitely say this restaurant is worth a try and I'm glad I experienced it and would recommend trying it to others who enjoy this type of Mexican food. That said, I'm also not completely confident I'd return on another visit to Memphis. Well, okay, I would definitely for the limonada. That thing was awesome. ;)

I recently stopped by Las Tortugas with 3 other coworkers on a Thursday afternoon, and it ended up…read morebeing one of those meals that you keep talking about long after you leave. The restaurant was not overly busy, which made the entire experience relaxed and enjoyable from the moment we walked in. The first thing that stood out was the service. Everyone there was welcoming, patient, and genuinely friendly. Since it was our first time trying a few things on the menu, we had several questions, and the staff took the time to explain everything without making us feel rushed. They gave recommendations, explained the toppings and flavors, and helped make ordering easy. I decided to try the specialty hot dogs, and honestly, they were amazing. They were packed with flavor and loaded with fresh toppings that worked perfectly together. The combination of creamy avocado, fresh vegetables, sauces, and perfectly cooked meat created a unique flavor that was both fresh and filling. Every bite had something different going on, and you could tell the ingredients were high quality and made with care. The presentation alone looked incredible, but the taste backed it up completely. The atmosphere was comfortable and casual, making it a great place to sit down and enjoy good food with family or friends. Nothing felt rushed, and the overall vibe made the experience even better. If you are looking for something different from the usual restaurant options and want flavorful food with friendly service, Las Tortugas is definitely worth visiting. We will absolutely be coming back again.

In my opinion, some of the best barbecue in Memphis. The banana pudding is not the best skipped…read more Every time I go, I have to get the smoked wings. So amazing.

Service was really good. I think we were seated by the owner. He handed us over to a nice,…read moreknowledgeable, and capable server. I had the Junkyard Dog minus the coleslaw. It comes out looking like a neat but messy pile of food. You have to use a knife and fork to eat it. It goes down like a flavorful mess of goodness. The hotdog itself was the best hotdog I've ever had. It was smoky deliciousness

i went there late at night with my friend and the worker was really mean to me. the food was good…read morebut the service was not, in fact it was terrible and left a very sour taste in my mouth. what happened to common human decency? i will NEVER. EVER. be back.

the food was dog water the service was just the worst…read morefricken service ever jill was so mad for no reason

Looking for a plant based restaurant in Memphis is very difficult…read more The experience here solidifies my feelings. I've been here about 3-4 times for various items and none are impressive. The smoothie bowl was melted, the fresh juice was pre juiced and poured in to a cup, and the zucchini noodle bowl was just... bleh. In this economy to toss a plate due to undercooked sweet potato and over cooked zucchini noodles as well as lack of flavor is sad, but expected. My advice to this establishment would be; plant based does not mean lack of flavor. Nor does it mean lack of presentation bc my food looked like it was thrown into a box. Very unappealing. Cashew ranch is impressive! Hence my two stars. Would not recommend and won't be coming back.

Food needs to be more than just pretty. Everything looks beautiful but is bland tasting. One item…read moreactually had flavor and that was the hummus. All ingredients look pretty and I'm sure are nutritious, but just lack much flavor of any kind. We all took bites of each others to try. It wasn't just me thinking something was missing. An onion, pepper, egg, sauces etc should be identifiable based on taste. I never add salt or pepper at restaurants but this place had me scanning for some. Didn't see any at the outside seating area. It's an order first and then seat yourself type of place. Ample indoor and outdoor seating. Menu has lots of options breakfast and lunch. I gave 2 stars because to me a restaurant has to start with good identifiable flavors. Everything else is secondary. I do appreciate having healthy options.

Alright Huey's! I come back here a lot, so it's great! Sometimes in the afternoon don't sit out…read moreside or you'll be blinded. But it'll be fine. You don't need your eyes to eat with your hands. This place (like Blueberry Hill) has a southern atmosphere. Food is DELICIOUS. Service was good. It also has a bar for the non-sobers. Overall, this spot is good for celebrating your next birthday! Or to avoid reaching it. (Just kidding on the latter) Oh and it has a gumball machine

Nice clean restaurant, pleasant atmosphere, casual seat yourself format. We were greeted right away…read moreby our friendly server, had our drinks and appetizers (fried pickles) order in promptly. I had the smash burger, mom had the Cobb salad. Everything was delicious, arrived in a reasonable amount of time and all the fixin's (ranch, ketchup, extra napkins) were on the table before we had to ask. Reasonably priced, I'd say I actually prefer this location over the midtown location I remembered from years ago, 10/10 would recommend.

Their chicken salad and sides definitely tastes like home! I love the variety of flavors they…read moreoffer. I'm impressed by the flavor and quality of ingredients they use. Not only that, their warm and friendly staff makes the experience even better. They're always helpful and welcoming.

The variety of chicken salads is a bit daunting but you will find your favorite pretty quick. The…read moreflavors are true to the description. It's a chain but our service was excellent. Allowed me taste a few different types (I went adventurous with my tastings). I'll be honest, I had low expectations and was pleasantly surprised at the quality and flavors.

The manager Tameka at this restaurant was so forgiving about the not so pleasant mobile experience…read moreI had the night before. I'm very grateful for her and definitely will continue to come back thanks so much to her graciousness! Thank you so much Tameka.

Wow, this review should be titled: First and Last. As this was our first visit and the last. The…read morecustomer service is abysmal, the person making the bowl was rude and condescending. I get it, it might not be the best job in the world, but you can be nice. The cashier was just as indifferent as the person making the bowls. My wife couldn't eat hers as it was too salty. Oh yeah, when went to sit down, most of the tables had food remains. All in all, a complete waste of money and time.