The associates are the best thing about this location and even they seem run ragged and not their old selves. The line to utilize the drive through is awful. Truly awful. It stops traffic and backs up and both directions. This isn't sustainable and they only have one very very slow moving lane. Onto the food. The chicken has zero flavor. I'm not sure if it's the recent change from non-antibiotic chicken but whatever it is, is bad. The fries are always half a box full and rarely have enough salt. The lemonade is often overly pulpy. What is happening!? read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries- - Fast Food Near Me - Spartanburg, South Carolina

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This has got to be the worst restaurant in the chain. Lukewarm breakfast, about 8 cold hashbrowns and cold overcooked hard rolls on the chicken minis. The chicken wasn't even warm. The coffee is lacking too. It tasted like it was made the day before. How can one restaurant in the chain be so slack with quality and taste different! Customer service is pitiful too. The tall skinny guy with the big hair handling food at the drive-thru could use a hairnet. Don't expect napkins here either. All around sloppy and the last time this location gets my almost $9 for a breakfast mini meal. I'll drive a few miles next time I want quality Chick-fila-A. read more

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This Chick-fil-A never fails to disappoint. Only reason I go here is to get my sweet tea fix. Order on the app. Drive over and drive through line is down the road. I pull in to go inside, trying to eliminate some of the traffic. I check in and wait 18 minutes. Order disappears from my app as complete. Still no tea. Tons of angry customers inside. I all for my tea politely and the overwhelmed teenager jumps on it. Manager sees what's happening and makes no comment. I'm a Chick-fil-A Signature member (top level). Not that that means anything. read more

Chick fil a is chick fil a. What can I say. No really tho I've never been to a bad chick fil an and this is no exception. Fries were good. Chicken nuggets were good. Dr Pepper was good. People said my pleasure. And then there is the atmosphere. Perfect, happy, keep it up. read more

Over time this establishment has been a mix. Years ago it was a 5 star location. Now it's hit or miss. Note: It also has a bad vehicle experience with its location in the plaza. It's often best, if you're going to park, to park on the plaza side and just walk over. read more

Had an issue with my order & the manger was extremely unhelpful and rude I still haven't gotten my refund on my order back guess I'll have to get my chicken elsewhere 0/5 read more

This is the worst Chic Fil A anywhere.I've tried it twice.The floor and tables were filthy.Employees were playing grab ass more than working.The Asheville Hwy location is great.Hillcrest is hurting the name and should be shut down. read more

Extremely slow service. Always dirty. Serves frozen buns. Tried to call but no one picked up.

Asked for a large fry and a large drink but instead gave me a medium fry and a medium drink.

Sorry. I've kept it to myself for years but this location Consistently worst service in all the chick filet network. For the last 10 years. I keep coming back to give another chance. Dude. Hire some people. Trying to save a nickel on labor. Ridiculous read more

I gave this chick fil a two stars because the chicken sandwiches were yummy. The Mac and cheese tasted old. This restaurant was gross on the inside. I could not find a clean table to sit at. Trash cans were full to the brim. The floors looked awful. I just don't recommend eating inside here. I'm sure the drive through is fine. read more

Friendly smiles and fast service....i always get great service especially on the busy days. Thanks!

I went yesterday; it's only the second time I've bought anything at a Chick-fil-A. The first time, I went to one in Orlando to support the chain when the ridiculous alphabet brigade was trying to boycott it. I ordered the chicken nuggets, and they were absolutely awful. I attributed that, however, to the fact that they were packed, both inside and out, with supporters. I've been watching the Bless Your Rank videos, which can be hilarious, and Chick-fil-A has popped up a few times in them. So I decided to give it another try. I went to this location, and went in to order carry-out. I ordered an eight-piece chicken nugget, and a spicy chicken sandwich. Service was quick, and there seemed to be a lot of people in the place, eating. When I got home, I ate the nuggets first. Imagine my surprise when I saw on the box they came in something about dipping sauce that I knew nothing about and that the server didn't mention at all. It's good that I keep several types of sauce on hand at home, but is it so difficult for the guy to ask me if I want sauce with the nuggets? Isn't that part of his JOB? The nuggets were as awful as the ones I had in Orlando. They were under-breaded and dry and extremely salty. Not having dipping sauce with them was adding insult to injury. That was lunch. So later on, I gave the sandwich a try. And you know, it might not have been so bad if it hadn't also been salted to death. The chicken was relatively moist, and the sauce/marinade was definitely spicy. No one needs that much salt. I took three bites and binned the rest. It just wasn't good. No, I didn't order the fries, or any sides. I've tasted their fries before, and they're very bland. I know people rave about them, but I don't see their charm at all. As I said earlier, there seemed to be a lot of people in the place, eating. Based on my two experiences with Chick-fil-A, I don't understand it. I assure you I won't ever go back to any CfA location. read more

I love CFA but this location is awful. It's slow. The staff can't seem to smile and the seating area is dirty. I've never been in a CFA like this. Every time I come here, I question myself. Sadly, it's the closet to my house when I'm craving it but I eat here a lot less than i normally would because of their terrible customer service. read more

This is the second time in two weeks that Chick-Fil- A has screwed up my order! I can't have butter or cheese and was on a tight schedule between patients and basically again didn't get to eat my sandwich because it was wrong! read more

Chick-fil-A - What my sandwich should have been! And what I got instead! - Fast Food Near Me - Spartanburg, South Carolina

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Worst franchise! The employees are unfriendly, inattentive and always mess up something with my families orders. Other Chick-fil-A are run well but this one is not! read more

Since I eat here at least three times a week, I'd call myself a regular at this establishment. I can tell you by name some of the best chickfila employees I've ever met have came from this store, as well as some of the worst. Recently the store would have been given a one-star but I think of those few wonderful people and let it average to a three. The last 3 times I've ordered extra pickles, I have received a small cup of TWO slices of pickles. The last two times I have went thru the drive thru, the person outside was rude. Within the last 3 months, I have came three times with my coworkers and my food is always wrong, and in the time it takes for my order to be adjusted, lunch is over and it's time to go back to work. I think a majority of these instances come down to a coaching issue, and with there being many new faces recently, I can understand how it's fallen through the cracks. I think some help needs to be given (such as training) and patience be stressed. I go to the Gaffney restaurant when I can, but East Main is so convenient. I hope there's improvement on the horizon. Much love for the precious people I've met here, though. read more

Went through the drive through and when I got my food, I was never given a straw for my cup and never got my sauces that I asked for. That has never happened and was very surprised read more

This Hillcrest location changed hands within the past year. The new owners have really never figured it out. As always the Chick-fil-A food is fantastic however the service is well below average. It's Saturday morning and I allocated 10 minutes to swing through Chick-fil-A on my way to an appointment. As it stands currently, I'm 19 minutes into the drive through window visit with four cars still ahead of me. Hopefully my phone call Monday to Chick-fil-A corporate will motivate read more

Chick-fil-A - Fast Food Near Me - Spartanburg, South Carolina

The staff here is very polite and serve food here quickly. I also found the soda spot on. Some restaurants either have soda that is flat or they have soda with a strong after taste. It's perfect here. As all Chic Fil A restaurants, you can't beat their chicken sandwiches. read more

Chick-fil-A - Chicken sandwich W/cheese or # 2 on the menus - Fast Food Near Me - Spartanburg, South Carolina

I drive 20 min out of the way just to go to the other chickfila because the chickfila in Hilcrest always messes up my order or leaves out sauces. read more

i went to chick fil a today i orders online and i went inside the store bc the drive thru line was packed i went to the register said i had an online order waited for 30 minutes finally asked someone to check on my order they told me they didn't have an order for me but i paid for it i showed where it went out of my bank they told me pay for it again there was so point i already paid for my order when i order i asked for a refund wouldn't give it to have called the store so many times no answer i just want my money back!! read more

This is a great little "yard bird sandwich " joint located on the East side of the Burg. The joint is clean and friendly staff. The food is good. read more

The food always tastes great! My only complaint is that when I do a mobile order via the app, I sit and wait 20-30 minutes on the food. The drive-thru moves customers through at a faster rate. I would think curbside pickup would be faster. read more

Made a mobile order while in the establishment due to the line being so long.. after waiting 7 mins for my food while I could see the order (with my name above it) on their screen, a manger finally came over and told me they were waiting on spicy chicken filets to cook and it would be a few minutes. Now as someone who used to work at a CFA, and worked in the kitchen as well, I know for a fact that it doesn't take that long to cook those filets. Lady don't lie to me when you clearly can't do your job correctly. And then couldn't even bag it correctly when I asked for my second set of fries to be in a separate bag. And the lady who got the extra bag had an attitude when I asked for it. This location is pure disfunctional between the area where it's located right at a busy intersection, the lack of parking, the dirty floors and kids area (which as a parent is particularly irritating), and the slow staff. The place needs a major overhaul of people who will actually care! read more

Trash over flowing on visit last week, no forks, spoons, or knives out for use. Floors were a wreck. Lots of people standing and nothing else. No greeting upon arrival. No follow up at table. We visited at 200pm last week. This week, Thursday 5/26/16 at 430pm, trash wasn't overflowing. Floors need sweeping badly, some people working, some people standing. The manager man was chatting up some young lady and had no desire to manage the people working or the customers. Our fries appeared to have a bite or two taken out of a couple of them, I went to the counter, bypassing manager man ( he seemed way to busy for work anyway) and asked for another bag. They gave me another bag but something seemed eeeww about those so we tossed them. All the things that make Chic FIL A good seem to not be here. I swear you would think you were at McDonalds. That was our last trip there. Mr.Owner man, you should make sure the managers during this time work and manage instead of hiding and chatting up young women. I feel embarrassed for your brand. read more

Chick-fil-A - I have never seen trash like this at Chic fil a. Zoom in and look at a small sample of trash in the floor. - Fast Food Near Me - Spartanburg, South Carolina

Enough is enough, I have tried this location many times and it is not getting any better. I believe the problem is they must be cooking the nuggets and strips ahead of time and keeping the over cooked chicken under a warming lamp. Getting it to go does not allow me to take the dry and over cooked chicken to the manager. This location needs a visit from corporate and training in cooking. read more

Best CFA in Spartanburg... The service is always quick, and the staff is always friendly... And the food is great!!!

Subpar chick-fil-a. The food has not been hot the past few times I've gotten take out here. I recently went out of town & tried the restaurant branch in Beaufort, SC & the sandwich was so hot & fresh it was shocking. This gave me something to compare this store to, but subpar is being generous to describe this location. The chicken itself must have been starved that was on my sandwich, because the size of the chicken breast has shrunk so much that it did not even fit the bun. Not to mention its location is terrible & not functional! It's very frustrating trying to get in & out at this location due to the red light it's beside. I witnessed an accident here recently because of. So be careful, & do not expect the same quality as other chick-fil-a restaurants you've probably had. read more

not the best chik-fil-a i've been to. chicken was luke warm and tough but since i was hungry as a hostage it hit the spot.

The service is great.. the food is great.. the only complaint is that the play area is so small... it gets very hot and it smells bad.. but the restaurant is nice and they have a childrens activity once a week.. my kids enjoy it! read more

Very friendly staff! Great food. We've been regulars here for years.

Very good service and the food is normally very good. Have had a few issues with cold food at this place but nothing out of the norm. Wish their playpen was a little larger too. read more

Chicken wrap had little chicken and a whole lot of lettuce. Someone is trying to increase their margins. Have ordered the same at many other CFA's during travels, no one else cheated the consumer like this location. By the way, gave E Main three tries before complaining....No one listening. read more

OK I'm only given a two star not because of the food but because the manager walks over to us after we have been there for over 30 minutes he says I'm not going to throw you out this time but then he points down to the floor. Well yes there is a dog in a carrier, I looked up at him with a very angry look and said she is a service dog. Now there is a big tag hanging there with the dogs picture name saying service dog. And on the back of the carrier is this big purple tag with big words saying service dog. Really you couldn't just come over there and say is this a service dog? Then we would've said yes sir here is her tag and be done. No he has to Kinda embarrass us with the way he said it. Now this is one Chick-fil-A I will not go back to! He's also lucky I didn't call corporate. Because quite a few people told me I should call and report this this is not how you talk to customers especially when if he just would have looked down he would have saw the tags once we showed him that big tag, he said oh I didn't see that. He then said ok and walked away. read more

The food is good if they give you all you ordered. Friendly, fast, and miss the little things you ask for. Could be the best but manager training refuses too read more

This Chick-fil-A is great. I go here frequently, and the service is always great. The employees are polite and the food is tasty.

Average Chic-fil-a. Went there in the afternoon and staff was more concerned with talking to each other. Also, garbage cans were overflowing. Not very clean. Obviously the management was out of the store. read more