I came to pick up a Mac n cheese for my dad as he ordered earlier in the day and got the wrong item. My dad coordinated with Gustavo for me to pick it up. I came in and Gabriella was working at the register. She verified with Gustavo and let me know Mac n cheese was out and would take 30minutes for the new batch. She offered a replacement but I told her I'd wait, and proceeded to make a separate order for myself, one of the new pimento sandwiches. She took it upon herself to offer it to me for free, even though I didn't ask. She was so accommodating and communicative about the situation and I felt like she genuinely was putting the customer first. I felt that she really cared about fixing the mistake, that my business here mattered and that she wanted to do the right thing. She had great character and integrity, excellent customer service and I saw her treating every other customer in the same manner, friendly, polite and respectful. Please let her know her professionalism was noticed and very much appreciated! ** Update! Breanne gave me a large Mac n cheese vs the small and threw in some fresh cookies and brownies. She apologized for the wait. All the things mentioned above are the same for Breanne! Really stellar employees at this location!!! read more

Painfully slow service. Expect to spend up to an hour in the drive thru / pulled off to the side waiting for your order. This has happened at least 5 times in the past few months. Customer service is hit and miss, usually the drive thru staff would rather not be there and don't pretend otherwise. I don't need over the top smiles but at least don't be rude. And today, for the final nail in the one star coffin, they got my $80 order wrong. Missed a full meal. Went all the way home and had to drive back to correct it, only for them to say i should've brought ALL the food back to get it fixed? Why would I make my family not eat for an hour instead of trying to correct the one missing item. That's ridiculous. Convinced them to fix it but why am I having to try so hard? This place sucks. read more

I've never had a bad experience at any Chick-fil-A location. To start, we did a mobile order and ordered everything to our liking. We then got our order confirmed TWICE. We ordered the Classic Cup meal which comes with a special cup and they forgot to give it to us. I ordered a regular chick-fil-a sandwich with Colby jack cheese and it came with just bread and chicken. Their line system is terrible and cars are constantly having to wait for other cars in the other line. We took our food home and noticed there was NO SAUCE after we had ordered 6 different sauces and even confirmed TWICE. For chick-fil-a's being very organized, this location is far from it. Sad to see it. Why confirm an order twice if you're going to not fulfill the requests?? read more

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Lady in red hair was the rudest with attitude for no reason at all, we let it go and at the window they said she didn't I tour out order at all. She came in and acted like she did know read more

If I could give zero stars actually I want to give them zero stars I ordered my food on the app for this location and when I pick up my food I get someone else's order and nobody to talk to offer an apology for the inconvenience that now I don't have the food that I ordered and now I'm going somewhere else to get food cause what I got wasn't mine I will never go back to this location nor any other chick fil a ever again this has happened before and now it's becoming repetitive don't go here unless you don't want what you ordered read more

First time at this location. Ordering our food at the drive through was fast but getting our food took a while. It was about 15-20 minutes of a wait; long line of cars. I don't like how the drive thru line layout was. Overall, the staff is always nice at all Chick Fila locations. Food came out fresh. Thanks for reading my review. Have a great day read more

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Horrible, this place gave me and my daughter Norovirus. Please enforce health policies, gloves, and frequent handwashing. Clearly they haven't worked on any of their health violations. Sad to say but we will definitely not be coming here again and this is our closest chick fil a. read more

Chick-fil-A - Fast Food Near Me - Spring Valley, California

Went in for breakfast. The store wasn't busy at all. I ordered and got my food within 5 minutes. The chicken was a little dry but still good. The biscuit was fluffy. read more

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First time here at this location and let me tell you ... it was fantastic! Clean store (including bathrooms ) , quick service , friendly service , and super hot , yummy food ! We ordered the #6, grilled chicken nuggets . So much flavor ! Also, the vanilla cold brew for this coffee lovers ... better than Starbucks ! Stop and eat here... you won't be disappointed read more

Chick-fil-A - Cold brew / dinning area - Fast Food Near Me - Spring Valley, California

ZERO starts if I could! Don't come here! Worse -fil-a ever! I always do that online ordering since I can put exactly what I want and I thought would be faster. Come to find out it's worse than ordering at the window! First they skimp me out on my hash brown not once not twice but like 5 times. I ordered large bcuz I split between my kids and come to find out they were giving me small the time for a price of a LARGE! Then I notice then had me wait every single time for my order meanwhile like 6 cars got their order. So I change my name to my daughters tell me why my order was out on time like everyone's else's? Let me add I've never complained about the services until now. Do yourself a favor and just go the extra travel time to grossmont or santee. This place sucks in general. read more

I only ever come here for my son. Not sure what the hype is because I find nothing special of their food it's average fast food to me. This location always takes forever at the drive thru. I always order on the app to pick up at the drive thru and it still takes long no matter what. They need to find a more efficient way to serve the drive thru line quicker because waiting 20-30 minutes for the entire ordeal is a bit much. read more

Chick-fil-A - Cobb Salad - Fast Food Near Me - Spring Valley, California

don't go to the drive-through at this Chick-fil-A location the guy in front of us taking the cars order in front of us looked at our car multiple times took the order and then went to the car behind us completely skipped our car. There were three workers and they all skipped our car and we got to the front and then we had to wait an additional 10 minutes outside of the drive-through for our food because they skipped our car. Don't go here fire them all. read more

I been coming here for a bit now since they opened. Lately they have been slacking a bit in their service. But today my friend and I stopped by and did a drive thru order. I got home and was ready to eat. As I took a bite of the nuggets I saw the nuggets were raw. I cut all the pieces to check and all were the same! I called their phone and was directed to someone else and referred to go to the store. I line up in drive thru and let them know I would like to speak to a manager and the manager never once apologized for the inconvenience or the incident. He seemed very careless. As we know raw meats is something that is dangerous I would expect a different approach to this. I waited 15-20 minutes for the remake of this plus was asked to wait out front from the drive thru. This food was for a baby, now if I wasnt to check this food it could've ended bad. Not a great experience from this location. Every time the are slacking in service and food quality! read more

Chick-fil-A - Fast Food Near Me - Spring Valley, California

Sauce with a side of fry ahh chik fil a. Would you like some fries w your sauce ahh chik fil a. read more

Chick-fil-A - My large fry is more sauce than fry lmao. Lwk chill tho. - Fast Food Near Me - Spring Valley, California

Joshua S was rude and condescending in the most polite manner. I did not agree with size of cone. Last time I'm coming to this location. read more

Chick-fil-A - Fast Food Near Me - Spring Valley, California

I ordered 2 large fries and a sprite. The fries' boxes were each a third empty including the sprite was more water and also a third empty when delivered. This store front is simply there to collect money with no regard for quality or portion size considering the cost was $11.63 of wasted money. I won't do that again. read more

Good food, slow service in drive thru. Please hire more people. It's pretty obvious that you are short staffed. Food quality is great here. Waited 17mins in drive thru for our food, one Chick Fil A Meal with a shake. We want to see this place shine, lots of high schoolers getting out of school...check their apps. A couple of kids in line with us said they had been waiting 2 months to get hired. read more

Chick-fil-A - Fast Food Near Me - Spring Valley, California

Christian, the manager for night shift is amazing. I ordered food on my husband and I's lunch earlier today and we were missing a few items so we called and the daytime manager told us to come in later and they would make it right. We just came in at 8:30 and Christian was there, he was attentive and kind. He apologized numerous times and it felt like he actually meant it. Our food was good, and I will come back solely because of Christian. If he had not done a good job, I would not come back but he was great. read more

Line at drive thru was very unorganized idk why they were pacing back and forth. Nor why they have three people taking orders they were just confusing themselves. We keept getting pushed back in the line. Making our wait time much longer. Very frustrating never have I experienced a chick fil a like this one. First and last time at this location. read more

WORST CHICK FIL A I EVER BEEN TO IN MY WHOLE LIFE. And I have 57k lifetime points. I went around 1:30pm. 2 cars in both lines. The girl taking an order for the car infront of me and is just talking!! For 10 minutes. Laughing and joking, 20 minutes passed and 5 other cars in the other lane. The 3 other girls were just on their phone with the iPad looking at me. I got a salad with no tomato, and they gave me tomatoes but they didn't give me ranch. I got a grilled chicken meal with no tomato and I got tomato and I didn't get my sauces. Worst lunch break ever. Worst chick fil a ever. I'd never come back. read more

Every other week we give this location a shot (mainly because it's the closest). The service and food quality still hit below standard. Although for the first time ever, the fries finally hit the bottom of the brim this time- my toddler was left with some burnt Mac. Guess we'll drive the extra minutes to the Grossmont location. read more

Chick-fil-A - Fast Food Near Me - Spring Valley, California

I picked up a couple of biscuit breakfast sandwiches from this new Chick-fil-A in Spring Valley. I had one with bacon and the other with a sausage patty. They both came with scrambled eggs and cheese. The breakfast biscuits sandwiches were good. The bacon biscuits came with three small strips of bacon. The bacon was well cooked, crispy, and tasty. The eggs in both sandwiches were light and fluffy. They did need seasoning so I added some black pepper. Then again I really like black pepper. The sausage patty was very good on the second breakfast sandwich. The biscuits on both sandwiches were pretty. They were a little on the dry side but not by much. All in all they were both good breakfast items. Service at the counter was cordial and efficient. read more

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This location is extremely unorganized in comparison to other locations. It seems that the employees need more manpower to help streamline the service properly. Granted there are clearly a lot of kids working here, it appears that they are barely trained on basic customer service skills. This location was much better several months ago but it has gradually gone downhill. read more

I love coming to this location. The staff is extremely friendly. Shout out to Xoey she has such a positive attitude and always has a smile on her face read more

Love that this chick fil a is so close to home! This site brought great opportunities for a lot of people, great job to the new staff , Jessenia was the person who took my order and she was very patient with me as I did take a long time deciding she also explained to me combo options, and Jose was such a nice gentleman he reassured my order and even verified if I wanted to upgrade any meals. Jessenia and Jose made my first trip to this location so efficient ! I will definitely be back !!! read more

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Standard Chick-Fil-A and nothing really special here. There's two drive thru lanes so it goes by pretty quick. The service is mid, but I don't expect anything more. I've been inside once and there's a huge dining room and hardly has people in it. Ambience is nonexistent since it's the run of the mill Chick-Fil-A. The sauce area is usually messy. But I still come back. read more

I am so upset , pissed, now crying. Placed a 77.14 order. 3 meals. Order sided salad instead of fried. Drove all the way back as they didn't give that to me. They gave kale salad. Whatever that is. They made me refund the money then charged me again for the correct side. Which was 2 side Salads. You would think I would get it free since now my damn food is cold and I had to drive 14 mins back, total 28 mins. Get home and realized the damn sandwich are wrong. I am damn pissed. Spend almost 80.00 for wrong food, attitudes like its my fault you messed up. Now I have no food and out 80.00 they need to give repeat what they place for your order or give you a receipt so you can see if they employee placed it correctly. But no. Last time I'll ever go there or any chick filet read more

Chick-fil-A - 3 meals 2 wrong - Fast Food Near Me - Spring Valley, California

Food was so good! Everything was freshly made and such great service. Who can resist waffle fries and their chickie sauce?

I'm a signature member at Chick-fil-A. Everyone in the family enjoys their menu. However, this location has poor-quality food and even worse customer service. I ordered a meal and they gave me their trash, their scraps of fries, there supposed to be crisscut fries, not crispy scrappy fries! I couldn't enjoy my meal, I didn't get even 1 full-size potato fry. So today,I went back, my daughter has the flu and she wanted chicken noodle soup. I requested to speak to the manager, a female, and after I showed her a picture, she just said, "Well I don't check the quality of the food" I'm like what???? Never going back. The rest of the crew, the male manager too, kept Looking at me, like if I've done something wrong while I was waiting for the soup. I would rather drive to the La Mesa location than to deal with poor customer service of this location. read more

Chick-fil-A - Proof of order - Fast Food Near Me - Spring Valley, California

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Ordered a simple order and they forgot our spicy sandwich and dressing for our wrap. They also charged us twice, once in the drive through and once at the window and didn't say anything. read more

They ALWAYS ALWAYS ALWAYS manage a way to screw up your order. Wrong drink, wrong sandwich, wrong sauce etc. This is the latest screw up ..... giving me the wrong sauce when I asked for ranch. The employees are not the stereotypical "CFA friendly" either. read more

Chick-fil-A - Receipt - Fast Food Near Me - Spring Valley, California

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Foods always on point, staff is pretty friendly, and facility is very nice. The wait can be a little long but they do have 2 lanes.

Excellent, organized service, especially for opening weeks@ Spring Valley Chick-fil-A. Armando patiently took my order, assisting me when needed. Ordered fried chicken nuggets that were perfectly seasoned--not too salty! Will def return for more menu opts.. YELPers, it was 5:30pm on a Saturday & got served -in & out!! read more

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Chick-fil-A is the only restaurant where I never check the contents when I go thru the drive thru. They always have their stuff together and are expeditious in their purpose of serving up good food fast. I wish this was the case at this specific location. It's now happened twice where items are missing or incomplete when going thru the drive-thru. Attention to detail is what I've always come to expect from Chick-fil-A but this location seems to have not listened or paid attention during corporate training. read more

The drive thru is super slow and unorganized. They will have you wait out front for one meal and take additional 10 minutes after waiting in the messy drive thru line. Sauces or part of your meal will be missing as well so check your bag before you drive off or you will have to get down and request your missing items or arrive home to find out. read more

Mfs gonna order 60 fucking dollars worth of fuckin food, just for people to not look at the correct sauces on the receipt. I work fast food so i understand it can be busy but this is ridiculous for a customer that always comes to this chic fli A in particular. i only had 2 chic fli a sauces when i asked for at least 7-9, instead we got honey mustard, ranch and barely any Polynesian sauce. We got all of the sauces we barely wanted i think employees should double check there orders before especially when the order is over 50$ lol. This shit is ridiculous i wont be back! It looked like the lady outside just wanted to leave or whatever because soon as the other employer came out to replace her just felt as if she wasnt listening 100% as well. read more

It breaks my heart to leave this review. I love Chick-fil-A and I love that this restaurant in particular is black owned. I have always traveled (without complaint because it was worth it) to the Grossmont Chick-Fil-A. So having one in my backyard was exciting... This store often has issues with slowing down and quality control. Often the nuts to my kale salad are missing or my sandwich came on regular bread. 2 days ago I had the opportunity to speak directly to the owner when I was complaining about the amount of kale salad. My container looked only 2/3rds full but Amber (owner) took the time to explain and show me how the look is deceptive based various factors and actually I had more kale than I was supposed to have. I was grateful that the owner had come out and taken time with her customers. When I went back to my car I realized they had forgotten my gluten free bun. I went in hoping to speak with Amber so I could share my concerns about quality control and get another bun. I wanted to spare the restaurant the negative review. But I decided to take my gluten free bun and go on with my day. As we pulled onto the onramp and I began making my sandwich (i saw tomatoes on the sandwich which I ordered no tomatoes.) We turned around and I went back into the restaurant to have my sandwich remade. I then asked to speak to Amber. However she was unavailable and so Monica, the executive manager, came and heard me out. She listened to my frustrations and then gave me a courtesy card and my new sandwich. I then got back into the car and we headed onto our destination. DejaVu. Opened my sandwich and there sat tomatoes. I went back. Monica met me at the door. She gave me another courtesy card and profusely apologized. They would work on the situation. Fast forward to today. I ordered a simple #1 with no pickles. I had them prepare my order although I was nearly 20 minutes away. This store can be a bit slower and I wanted to give them time. When we arrived we were on a mission (my daughter had a hair appointment and we adopted families who need their gifts...) My daughter goes in and gets her meal. We are on our way. She stops me and shows me... she got two chicken sandwiches, no fries. I am so frustrated. My time is slim. I go in and share with Jasmine. She tells me to give her the sandwiches back. I tell her no... "Just give me my fries. You messed this up... the least you can do is let me keep the sandwiches." She said she would not be able to let me keep the sandwiches but would give me a compliment sandwich card that has to be used by December 31st. (That would make 3 btw). I said fine. She then takes order from me and RESTARTS THE ORDER. No... I don't have time for that. My daughter is going to get her hair braided she needs her food and we need to go. Jasmine won't hear me. I ask for Monica. I am told Monica is unavailable. I wait what seems like 3-4 more minutes and decide to ask for a refund. Jasmine then tells me... so if you get a refund you will not get your courtesy sandwich!!!! WTH. First off... I hadn't even asked for it at that moment... I wasn't worried about that a sandwich. I was more concerned with getting my daughter to her appointment and her getting dinner. So to add that salt to the wound more than irritated me. I told her... I am going to write a review. She said fine. And so here I am. The saddest part is my daughter was upset because as I dropped her off she still hadn't eaten. I will figure this out but am I disappointed beyond words. Being heard is #1. Someone seeing that I paid for a service and ended up getting the very short end of the stick. I didn't want to write a review. But kudos have to be earned otherwise reviews just become watered down. I will update, possibly delete if I hear from Amber and/or Monica regarding the situation. read more

Ximena, karen and pierre were great! Fast and great food! Even though we came at a late hour they were great.

If I could give no stars I would. Every time I come to this location they mess up my order. First time I ordered 2 salads, BOTH were the wrong salad. And charged me for 3 salads. Second time I ordered another salad, the market salad and I received the Cobb salad. I cannot have gluten, which is why I order the market salad Horrible service, and so many mistakes every time I come. The workers are young teens that give no customer service and obviously don't care what food they give people read more

Better than average given the fact that it's never too busy here. Same quick and friendly service you expect from chick fil a. Food on par with standards. Place kept clean and tidy with a good area for parking. Please here and I'll be back read more