This chick-fil-A is usually completely on point fast, efficient and friendly yesterday was the complete opposite. I came to Chick-fil-A after taking my sick daughter to the hospital and was hoping to drive through while she took her nap but the person that was taking my order IPAD had went down and I sat there for almost 20 minutes waiting for them to take my order while they struggled to get support and figure it out. Two people eventually came out And didn't say a word to me. They barely helped the kid. I'm not sure why the guy who is taking the order in the other lane didn't come over and take mine, but I proceeded to watch upwards of 10 cars to go past me to get their food. The guy that was taking my order was pretty young so maybe he didn't think about it. he seemed a little shaken up by his tablet, not working also mentioned his hands were freezing cold and they were not allowed to be under the heater for some reason.seemed a little cruel to me. You guys might want to give them gloves. I was able to give him some hot packs that I had in my car for his hands, and he was very grateful and always very kind. Nobody offered their apologies except for the guy who took my order and once I finally got my food my kid was waking up and once I ate it a few minutes later, the chicken was completely over fried and inedible really except for a very small portion of it, so I am shocked that this Chick-fil-A food was so bad and is not supporting their staff the way that I expect a company like them to do. Also Shocked they didn't offer apologies for the wait nor any kind of additional compensation for the trouble. I was just telling the owner the other day what an awesome location it is, and these kind of experiences kind of change the way I look at it read more

Teenagers shouldn't be trying to run a business that's why your food gets lost and cold.

First stop upon arriving in Denver/Thorton for dinner. We had a big order and there were several in our party who were hangry. Service went above and beyond in making sure we were helped and served quickly and the food was fresh and delicious. Fries at CFA can be hit or miss but these were seasoned well and crispy. All sandwiches and nuggets were well breaded and cooked right. A great first impression for our Denver trip. read more

Went through drive thru- fast polite service. Order was accurate. Cant wait til their peach shakes are back! read more

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Staff was amazing they went above and beyond and food was great It might've been the best I've ever had.

I would like to apologize for my friend's behavior Bradley Cheadle, he was very disrespectful to the staff into the store. Great food on time hot in the stores kept clean until Bradley came in. Sorry to the Chick-fil-A staff. Had glasses on and a hat. He was not the one who wiped his hand on the store tho, that was a bystander. read more

This location is the worst, in the past 3 months they have messed up our order at least 10 times. Whether it be forgetting to add the chicken to our Cobb salad (8 times missed) to forgetting an entire sandwich (2 times). How difficult is it to check the order before giving it to the customer. The last couple times we went and only two cars in drive thru and figured it wasn't busy and they'd be able to get it correct but no they couldn't. Please check your order prior to leaving. read more

What can you say. Fast service great Chicken and great sauce. The Team Members hustle so they can get your order and get you thru the line ASAP. read more

I have been going to this Chick-Fil-A for several years and unfortunately have almost always driven away with an incomplete order or without the gluten free bun I paid for. I typically pull straight into a parking spot after leaving the drive through to make sure my order is right. They're very efficient and kind but it does really stink to be chronically missing food items or my very expensive (but worth it) gluten free bun after leaving. Just today, my very kind Grandparents went to this Chick-Fil-A to grab me, my nieces and nephews, and themselves some food. My grandma asked twice if there was gluten free bun in the bag after she ordered it and was told yes. When they arrived at my house, the order was missing a kid's chicken nuggets, the gluten free bun, and the wrong salad was in the bag. read more

Food was fine, but order was incomplete. I should know by now to always check my order before leaving. An entire salad was left out. This happens every time I deviate even a little from the original menu item. Double check before driving away. read more

I love Chick-fil-A, but the Orchard location is repeatedly slow at the most painful level. Well over 20 minutes in the drive thru EVERY. SINGLE. TIME. Pick a different location. read more

Great service and very friendly My orders are always correct and everyone seems to care about taking care of you read more

Lisa is possibly the only sales associate I love at this location. This location has been open since January of 2018 and it was awesome during the grand opening phenomenon!! The first 100 people got a years worth of Chick-Fil-A food for sure. Overall, Chick-Fil-A is amazing but this location could use a lot of work. I loved dining in the competitive Thornton location because it's been open longer, so more experience. This Chick-Fil-A has supervisors coming in and out and not the best way to run it. I don't always give Chick-Fil-A a one star, but this is the worst location I've ever visited. read more

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A firm favourite with most as the service is normally good along with the food. It's no different in this location. The staff were friendly and service on point. Quick with the food and with a smile. The waffle fries....who doesn't like the waffle fries? They are good! This is a convenient location just off I-25 and with quite a bit of shopping options around if that's what you're after. Check them out. read more

Chick-fil-A - Spicy Deluxe with fries - Chicken Shop Near Me - Westminster, Colorado

Went to the newest Chick-fil-a in Joplin MO. I ordered two salads. Got rang up for one. And ended up with one. Drive the 20 minute drive home. To find out I had one salad for two people. Although I didn't pay for a salad and didn't get it. It wasn't the point. I needed two. Called & they said they couldn't send me a coupon. Because I got one salad & was charged for one. But the point was I ordered two. And they messed up ‍ read more

My family and I called ahead to make sure the play place was open. The first call went to voicemail, the second call offered a nice girl that said yes it was open. When we got there the dining room was very busy but we were able to find a clean table with no problems. My kids enjoyed the indoor playground and we got our food within 15 minutes of ordering. The guy did forget our shake and my husband did not feel like cutting in front of the long line to ask for it. Before we were finished with our food, a nice woman asked us how everything was. We advised we were missing our shake and she promptly got it for us. Overall was a good visit. read more

The restaurant shows that it is open until 10. Walked over around 9:15 from neighboring hotel to get food after a long day for my two kids and manager wouldn't allow us to order inside despite there being people still eating inside. They said the inside was closed. I said that I can take the food to go but that we don't have a car. Refused anyway. Poor attitude and service. Haven't been to chick-fil-a in a while and now I still won't. read more

Literally "as good as it gets!" This is Colorado's newest Chick-Fil-A, located just south of The Orchard Town Center. Easy access off I-25, which makes it even more difficult to avoid. Thank goodness they are closed on Sunday or else I'd be here 7 days a week! Wes Yahara is the Operator here and I had the pleasure of meeting him during their recent ribbon-cutting ceremony. He seemed like a great guy and I trust this will be a very successful location for Chick-Fil-A. Their staff was all very kind and the food was delicious. Check out this location for some great service and tasty food! read more

Chick-fil-A - Chicken Shop Near Me - Westminster, Colorado

Very clean store and very good food. I have always believed in the great customer service of Chick fil A, and this place backs that up. It's pretty funny, we came here at 9:30pm and was welcomed in to an empty store, all besides the at least 10 employees working. However, they were all keeping busy cleaning or doing something else productive. We got our food literally as soon as we sat down and it tasted great. Just a good fast food joint here. read more

Chick-fil-A - Outside - Chicken Shop Near Me - Westminster, Colorado

We are all used to the typical above and beyond service at Chick-Fil-A but Melissa tops it all. Very clean, quick service, one of the top local CFAs. read more

These guys are nice, but seem stressed out. I recently moved and for my LOVE OF CHICK-FIL-A, I've gone here a few times since it closest. I'm constantly getting 8 ct after paying for 12 ct nugget and the fries are typically not full. They were kind and gave me a coupon last time, but it's just frustrating that it's on going. Not one to check my bag (ESPECIALLY HERE) but not getting what you paid for sucksssss. Especially after waiting until you get home to find out. There is one down the street on Washington that might just be worth the extra drive guys ‍ read more

Chick-fil-A - This is a large fry btw - Chicken Shop Near Me - Westminster, Colorado

Went through the drive thru this morning and I love how quick this location is but it's sad when I'm handed a chunky orange juice and I ask for another one and get an eye roll in return. I've never had a bad experience with chick fil a till now. Don't ask for favors because you won't get a "it's my pleasure" you'll get an eye roll with a "yep". Pretty disappointed. read more

Absolutely loveeeee chick fil a. But today, I found a long hair on my Tea. and now i feel sick to my stomach after drinking my whole tea. How did the employee not see this hair?! if they did, they were too lazy to grab another? sad:( read more

Chick-fil-A - ows a picture of a bowl of food - Chicken Shop Near Me - Westminster, Colorado

Super fast Door Dash delivery pickups. No complaints. They have kids running orders in and out at minimal wait times.. I cannot say that for the store by Top Golf. Sometimes the wait is 20 minutes to bring out a simple shake. Management is everything at these restaurants. Five Stars for this Orchard location! read more

The food is good like any other Chickfila. But the service here is meh. Maybe we are spoiled by the Larkridge Chickfila, but this location just doesn't have great service. No one ever ask if we need refills or anything else. They don't have events. I have never seen the cow at this location. This location is closer to our home, but I still prefer to go to Larkridge. Updating this review to give them one more star. We were in a few days ago and the service has improved. There was someone asking to refill drinks. They even offered to bring my kid an ice cream. I think they will eventually get better over time. I'm hopeful because my kid likes to go to Chickfila a lot. read more

I was in the drive thru and pulled up to order at exactly 8:02pm I was waiting in-line prior and then the employee told me they close at 8pm. Even though it says they close at 10pm and they had no problem helping everyone else in front of me. Not cool. Will be submitting complaint to corporate read more

This place use to be quick and accurate. Last few months their neither quick or accurate. Maybe a little adult supervision is in order. Every time I come here there's 20 teenagers standing around and a line of irritated customers in the lobby and the drive thru. read more

Total garbage fast food pretending to be something better. There is really nothing special about the food. The restaurant and play area are dirty. read more

Best management and customer service. Ordered a catered meal and it was ready on time and was carried to my car. Management worked with me as I dealt with a faulty card. Will continue to visit this store and be a loyal chick fil a customer. Thank you read more

Typically really good service but lately they've been getting at least one part of my order wrong, even though it's confirmed twice during the drive through line. We'll definitely go back, but we'll take the time to check our food at the window. read more

Not the greatest of the franchise I must say, servers/cashiers where talking to each other and had to wait a little bit, on top they messed up my order, I'd asked for grilled nuggets and got fried ones, a little more attention by the staff goes a long way. I wouldn't have left a bad review but this is the third time something similar that happens at this specific location. read more

I was in today and I had a good experience! My only concern is the workers health and safety, working in 9 degree weather is unacceptable in any work environment! No worker should have to endure this type of weather working at a fast food restaurant! Please keep your workers inside when it's below freezing!!!!! read more

Went through the drive thru the other night. There were 2 lines, both with only 1 car. I waited to be directed which line but after a few minutes of no direction I picked a line. While I guess I picked the wrong from the comments the 2 young men made. One even took the chance to call me a "dumb B". Then when I paid for my meal with a gift card. The worker went to pocket it and I asked for it back since there were still funds on it. All he said was "oh you want to use the rest later?" I have never had an experience like this a Chick-fil-a and actually makes me want to drive out of the way to another one just because of this service. read more

While we usually don't complain I feel like this is something so basic you shouldn't mess it up. We order a 12 count chicken nugget and payed for a 12 count chicken nugget. While the rest of the order was almost correct they did not give us our nuggets. We did not have time to go back so we didn't get the food we payed for. In the drive thru we confirmed the correct order, that's how we know we ordered it then it was not given to us. Very disappointed and dissatisfied with this Chick-fil-a today. read more

Ordered 2 spicey chicken, 1 grilled chicken, 4 piece strips, with frosted lemonades and 2 frosted strawberry's. We ended up with 2 spicey chickens, 1 grilled chicken and 4 frosted strawberry's, no chicken strips and no fries.. Food is good but the help needs help read more

Went today during a slow time. Our fries were pretty much raw and very very salty. We ordered two chocolate shakes and they were still white like a vanilla shake. No chocolate at all. Very disappointed read more

First of all--it's Chick-fil-A. How can you go wrong? But secondly, this location is top notch. Very clean restaurant, very well managed, and super friendly/attentive staff. Can we talk about their waffle fries? I've been to some locations where you get the feeling the fries have been sitting too long, but every time I've visited this location, they come out hot and fresh. I live in Englewood, but have friends up north and already plan to be back! Highly recommend! And an added perk is the TJ Maxx in the adjacent parking lot :) read more

I have a pretty complicated order at chick-fil-a and every time I come to this location they always get it right and are always faster than any other chick-fil-a I've been to! Love the service, the look and feel of the restaurant and the food of course! read more

Our new favorite Chick-fil-A to come to. It's brand new, and I love the layout of the building. We come to shop at orchard very often so when we heard they were building our favorite fast food place here we were so thrilled. Our kids love playing and eating here. Great friendly service as usual! read more

Experiences here are always hit or miss for me. They're always super crowded and sometimes they're really on top of it and get people through quickly and other times it takes forever. Every time we've been here, though, our fries have only been half full. We usually get them full at other locations, but never here. It's really disappointing seeing as how we LOVE their fries and they're on the more expensive side of fast food - we'll keep coming but getting the full value of what we paid for would be really nice! read more