I brought my daughter in for her first experiences. 3 people stood at the counter and not one person took our order. They looked at us. One lady said "someone needs to be on a register" and a lady walked away and said "that's not me". We left and they just watched us walk out. We were the only ones in line. I felt embarrassed just standing there waiting. One guy laughed at me as we walked out. My first job was in fast food so I know this isn't what should be excepted by an employer with a reputation like yours. read more

We usually order from app for pick up and take seat at the table - never any issues with missing items - food is hot and fresh. My gripe is a major one - handicap spaces are right at drive thru turn. My son is special needs and although limping he can take off quickly. Usually we are able to park in a furthest parking spot but today we only had spot right at the entrance and my son ran right across. Luckily driver notice and brake in time. Parking lot engineer was a fail and they should just shift handicap spaces elsewhere and mark out. My van was sticking out as well so I have no idea how it was not hit. Other than that, food was great as always and staff pleasant. read more

The whole place was glum. When we pulled up, Tarik didn't have much energy. Only thing he said when we pulled up was if there was a name for the order. Was super bland, and we don't believe he even said my pleasure! We also don't know how, or who, but the dressing for the Grilled Chicken Cool Wrap (in which we ordered salsa) was not in the bag. We have no dressing. You would think they would at least try to put some type of dressing with an item that comes with a selection of dressings. I've visited this Chick fil a many times, but this experience was very disappointing. read more

Walked in the restaurant to order, slipped on grease just walking through the front door...that should've been the second I turned around and left but stayed and decided to order anyways. The dining room is closed but decorated? The employee "break room" has officially made its way into the dining room. Front tables were scattered with fruity pebbles, pop tart boxes, and cans of red bulls. Waited approximately 10-15 minutes for 3 chicken sandwiches and fries only to get mildly warm food? With the amount of "bored looking" employees standing around you would expect hot food...will be driving to the other side of town to the other chick-fil-a from now on. read more

Unfortunately this is the worst chick fil a I've ever dined at. We waited 5 minutes for someone to even take our order even though nobody was in lin in front of us. The food came out cold after a long wait, and it was nearly impossible to get one of the 10+ workers to refill our drinks or even acknowledge us. Super disappointed! read more

Thankfully it was not overly busy because the service was slow inside. The French fries were cold, the sandwiches weren't overly hot, just warm. Would have preferred warmer food. The restaurant was clean and employees were friendly. read more

Most staff members are absolutely wonderful!! Julie, Chase, Patrick, Chris, Logan, Meredith, and Paige all need a raise!! They are all amazing!! read more

I'd heard rumors of some hiccups since they moved in to the new building and waited until today to finally give it a try. These folks are putting on an absolute masterclass in inefficiency. Next time I want the lords chicken I'll drive three times farther to Mooretown road to spare myself the mind boggling agony of this slow motion train wreck. read more

Service was slow, soda was flat, was given half the amount of sauce we asked for and portions were smaller than usual. Don't go to this location! read more

Big fan and frequent visitor to Chickus Fil-Aus (latin pronunciation) but first time to this one in Williamsburg. This place was hopping for a week-day and I understand why they have twin drive thrus to handle the rush. We found a parking spot though after navigating the throng of vehicles here without too much bother. Food is just as good as other CFAs but they have notched up service a peg above what is typically always great service. They will bring your order to your table when ready and ours arrived shortly after sitting down. They also have a crew member (in a bow tie) running around the dining room tending to everyone's needs including free drink refills, fresh ground pepper from their mill and perhaps even free little ice cream cones (not positive on that last one). I thought my home town CFA was great but these guys have found a way to do even better if that was possible. Stop by and find out for yourself unless it is a Sunday when they are closed. read more

Horrible!!!!!!!!!!! I just went into this location and one cashier is on duty. He takes a couple's order, then they have a conversation as if no one is waiting in line. The couple finally walks away and the cashier never looks up to see if anyone else is in line. He then walks away and leaves me in line. Another guy walks over to refill a customer's cup of soda and he doesn't acknowledge me. I just walked out. I will NEVER, NEVER come back to this location and will never bring or suggest anyone come to this location. read more

Ridiculous. People are taking 10 minutes to give their order. I've been in one of the shortest lines I've ever seen here and it's taken me a half hour and I'm still waiting and this is for breakfast. Never again will I come to this one. read more

There are several negatives about this Chick-fil-a. The parking lot is a nightmare. Whether your drive through or eat in the traffic pattern is dangerous and the turn radius for the drive through is so tight that even a sports car hits the curb. Additionally, more times than not, the order is incorrect or incomplete. I've ordered the southwest salad and not received utensils, dressing, tortilla strips or pepitas. Something is always missing. read more

The worst Chick-fil-A I've ever been too. Not your typical customer Service you get at a Chick-fil-A. I live close by so I've been here too many times. Every time I say it's the last!!! Orders are frequently wrong. Expect to be in line a long time. Food is usually not as good as other locations. read more

My first time ever having terrible service at a Chick-fil-A....went through the drive thru, I ordered $50 worth of food and the service was horrible...my order consisted of 4 drinks and Alyssa handed them to me, I asked for a drink holder, she informed that they didn't have any, I asked for them to be put in bags...she handed me 1 plastic bag...I asked for 2 paper bags and 1 plastic she handed to me to put them in myself and told me that she didn't want to be responsible if the spilled and nonchalantly sashed away without giving me the rest of my food...once she returned I asked to speak with the manager...Darian came and was very good a deesclating the situtation...he apologized and offered me 2 coupons and I thanked him...2 days later I tried using the coupons but they expired on the same day they were given to me...I don't live in Willuamsburg and have been trying to solve this situtation for 3 weeks now, but they don't think it's important to contact me...which is why I was forced to give a bad review. I expect to be treated with respect wherever I spend my money and getting this treatment was unacceptable. If you're expecting good customer service beware as this may not be the location to give it...I'd recommend training for the staff at this location. read more

It's frustrating that I've had to complain about this breakfast meal multiple times at this location. The bagel is always burnt really badly. I've even asked for it "lightly toasted" to remind them, and they still burn it. It's a simple request I shouldn't have to be disappointed with my meal every time I order it. I wish they could just make the meal correctly. read more

Chick-fil-A - Fast Food Near Me - Williamsburg, Virginia

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This is one of two locations in Williamsburg. Both locations are always busy and especially at peak hours. Service is fast and courteous. 5 stars for the app and the phenom rewards program. Best freebies EVA! read more

I was in the drive thru with my children, we ordered a kids meal and two number 3s. I get to the window to pay and the young lady handing out the food is giggling, made no eye contact with me and was practically throwing the food into my car window. In our bag the fries were tipped over, leaving about 3 fries in the actual fry box and the rest on the side of the bag. Busy Friday night, fast service, however these kids need to be trained better on how to pay attention and attention to detail since Chick-fil-A is prided in their service. read more

Chick-fil-A - Fries thrown into the bag. - Fast Food Near Me - Williamsburg, Virginia

By the amount of cars and people in the restaurant and drive thru, I would think they were giving the food away. I guess people want to "Eat more chicken." Don't forget, ALL locations are closed on Sunday. read more

Chick-fil-A - Chick-fil-A - Fast Food Near Me - Williamsburg, Virginia

Why does Chick-fil-A insist on their employees standing outside in the freezing cold to take orders? I'm not sure why either. There are two lanes at this location and orders can be taken just as fast in the drive-through. I think it's unnecessary to have these young adults standing outside freezing. Shame on Chick-fil-A! After speaking with many of the employees at this current location they are certainly not happy about the situation. One young lady said she was out there from 8 AM to 8 PM with a broken heater. Still, they do it to keep their jobs, Freezing for $10 an hour! I asked one employee, why can't they take the order inside, her reply, good question! Why are there menus with big speakers, a drive-through? The employees may seem happy but they are not. SAD Is this a Christian organization . read more

This is the absolute worst chick fil a I have ever been to. They serviced one line and the other line was waiting for forever. They can't keep up with two lanes. It's poorly built meanwhile my food was cold by the time I received it. I've never experienced this with any chick fil a read more

This chick fil a has finally gotten on my nerves. Food is hot, but takes forever. I got there in the afternoon and out in my order, and then I saw people behind me getting food before I did. It took a good 20 mins inside before I got my food. I am a weekly spender spending over 300 dollars a month. The managers are SUPER UNFRIENDLY. They will not let me talk to the employees and even threatened one of her job if she spoke to me again. Chick fil a should be my pleasure? Well not here. I have felt so poor every time I have gone. The managers all know me and know I come so much, but still treat me like I should be in the dumpster outside. I also get food before school in the morning and it takes for ever. I mean it shouldn't take 20 minutes to get food in the morning when there is 7 cars in the drive through. One of the worst locations I've been to. Once again THE MANAGERS ARE VERY UNFRIENDLY. read more

What is with them trying to re-invent the drive through? I swear it takes 3x the time than it would if they just allowed people to order at the menu (why even keep one if you order 30 feet past it???) and continue through like any other drive through. read more

Ordered curbside waited 10 minutes then app said go inside. Defeats the purpose of curbside. The order was wrong as well.

The experience we had at Chick-fil-a was *chef's kiss*, immaculate if you will. This was solely due to the spectacular service provided to us by Erin (shout out Erin!) She made our night ten times better, absolutely phenomenal. This girl deserves a raise!! We vibed over the bougieness of the Chick-fil-a app that we used to pay with (btw- 10/10, would recommend). Moral of the story, we love you Erin at the Monticello Chick-fil-a. Love, the two girls you danced with in the drive through line. p.s. the song we were dancing to was Royals by Lorde- if you were curious. read more

Same dependable Chick-fil-a food and service you will find at any of their locations. Food came as ordered with extra pickles, ranch sauce and avocado dressing. This place was busy for lunch and people were sitting as soon as someone got up. So, the tables weren't wiped down. They weren't messy but I prefer a clean table. I opted for the Cobb salad. It came in a square container with a lid. The salad size seems smaller than other Chick-fil-a locations. But it still satisfied my hunger. My daughter ordered the signature sandwich and dipped each pickle-laden bite in ranch sauce. For her, this is happiness! read more

Definitely one of our favorite places to grab a quick meal, sit and study or grab a dessert. Their milkshakes are fabulous! Always well prepared for busy times, the staff is courteous and paying attention. This place takes service a whole new level. Great healthy food alternatives if you are monitoring your diet. Readily available health info. Definitely recommend! read more

Chick-fil-A - Balloons and playground for kids - Fast Food Near Me - Williamsburg, Virginia

Solid fil-a. Workers were pleasant and attentive. There were plenty of tables and the food was up to par. Place was clean.

Restaurant was very clean! Bathroom in great shape too. You can tell alot about a place by its bathroom. :) They use real unprocessed chicken even in the chicken nuggets. Very impressed with food, service, and this locale. Now let's see if other Chick-Fil-A's stack up to this one. read more

Okay, okay I don't normally review fast food restaurant. But this one right here! Has AWESOME SERVICE!!! Chick-Fil-a is known for being extreme busy and this one was no exception on a Saturday. However this one is was not only quick, their customer service is Bar-None. Not only does every employee greet you but the floor attendants ask you two additional questions 1) is there anything you need? Followed by 2) may I get you a refill on any of your drinks? WHAT?!? Where am I? Who these people?!? I couldn't believe it. After the second person check on us in the exact same manner. I said if one more person comes and checks on us again I'll ask for more to drink just because. Someone did, so I did. The gentleman gladly assisted me. Mann I tell you this was a Great experience! read more

love this location, but Svitlana (i believe her name to be) is extremely rude. everyone and everything else is great, however!

We wanted to use our monthly freebie. The staff was nice. Whenever someone asked for my name at any chick-fil-a, I always say "Moo" and that I am hard of hearing. It amuses me and they "get" it. read more

I very love this place but this time I am Very made they forget my chicken nuggets sodas wrongs and fries very cold. I back to get my nuggets and no manager come to speak to me. read more

This is the worst drive thru honestly in all of America probably. A nightmare. I've been sitting here for 15 minutes and am trapped.

Getting worse and worse over the last few under the same management. Missed items on orders, over charging mistakes, poor customer service. Corporate office advised. read more

Missing ingredients: This ChikFilA is always busy (which one isn't, right?). They're so busy though that on a Saturday night they ran out of grilled chicken (substituted for warmed grilled chicken) and on another night they ran out of romaine lettuce (filled salad with spinach instead). So... Whoever reorders materials really needs to adjust some things cause it's pretty frustrating to show up after ordering via the app only to be greeted inside with "we don't have x or y". Staff: The people through the drive through during the day on the weekend weren't the customary friendly people - their greeting sounded more like a McDonald's or burger King than a ChikFilA. However inside the staff has always been nice (but they're usually telling me they're out of an ingredient). Timing: it took 15 minutes to get a salad out to me ------- insane??? Takeout: I hate that I have to double check before I leave this location because silverware has been missing as well as my dressing! Overall : there is absolutely no consistency here in food quality, presentation, etc, that's so disappointing, but I keep coming back cause it's chikfila! read more

Extremely friendly & helpful staff!!! Spicy Deluxe is a must try!! I would make this store as my regular other than the one near Walmart. read more

Chick-fil-A - Spicy Deluxe - Fast Food Near Me - Williamsburg, Virginia

This is the fourth time I have came to this Chick-fil-A while running errands and it is the slowest I have ever been too. The wait times are always ridiculous, 20 minutes or more for drive thru service. Curbside is even worse. I know there are issues in different places with staffing but the Chick-fil-A on Mooretown Rd never seems to have this problem. read more

I have to agree with the other reviews. The customer service here is phenomenal. The workers are very polite and formal. The food is also great too and the wait usually isn't long even though they are usually pretty busy. read more

Other fast food chains need to come to this location and take notes! The younger kids are on top of it! My order is always correct, the cashiers and servers are always friendly and smiling and I get through the driveway quickly no matter how many cars are in front of me. Keep it up y'all! You're doing more than great! read more