I pulled my son out of this daycare after three days because there were so many issues from the beginning, and the staff, including the director, just didn't seem to care. On my son's second day, he was taken outside with the other kids without his jacket on a very cold day. Even the staff/teachers all wore their jackets and were shivering. All the other students also had their jackets on except my son. When my husband asked one of the teachers why he wasn't wearing his jacket, she lied and said that he kept taking it off. We know our son and know that he never takes his jacket off so we knew this was a lie. When my husband told her this, she apologized for lying. I'm still mind-blown that a teacher would neglect to sufficiently suit up a 2 year old for the cold and then lie about it. We also watched their classroom on their Live stream and noticed that they don't actually have (more than 15 minutes of day of) structured learning. The kids are just running around all day and my son looked completely lost and neglected the whole time as none of the teachers made him feel welcome or included. In addition, they serve kids fruit loops and frosted flakes even though those cereals have long since been considered the worst things you can feed kids. When I brought this up to the Director, she sounded indifferent. This daycare was a huge disappointment and I would not recommend that you put the health of your kid in jeopardy by enrolling them there. read more

We have nothing but wonderful things to say about rooms 1, 2 and 3 of this daycare center. The teachers treat our little one like their own and she has learned so much in the year and a half she has been going there. Any time I've had a concern, the front desk members have been quick to respond and they have always followed through with whatever plan we have come up with. I would recommend this location to anyone with kids from newborn to 2 years old as that is all I have experienced so far and have been incredibly happy. read more

on 3/14/24 I called this daycare to see if they have an availability for my 23 month old and the receptionist specifically said they have "openings". So I ma de an appointment for 3/15/24 at 9:30am, an hour before my appointment I called to confirm my appointment and the receptionist said yes we are still on. I show up when she opened the door she never even said good morning or hi, she said how can I help yo, I was with my mom so I said I'm here for a tour she gave us papers to fill and said we should wait for her. After 15 min she come and saya we don't have any openings I said but I called this morning and you said I come, "I had not looked they admitted somebody the previous day" CAN YOU IMAGINE....what happened when you saw me? I DO NOT BELONG HERE OR WHAT? I should've said to her face that's why you have a 2.5 rating.. read more

We were looking into transferring our son here because we currently go to Children's Lighthouse Helotes but live in Alamo Ranch. I signed up for a tour and agreed to get him on the wait list but, I had to come back because I did not have checks with me. I came back a couple weeks later to submit our deposit for the waitlist and was given the admissions packet. The girl who gave me the packet handed it to me and said we needed to get a dr to sign off on a page and sent me out the door. When we got home, we realized that the payment section for cards was crossed out completely. I immediately called and asked if they do not accept credit cards and they told me no they don't. I then told them we would no longer be able to go through with admission then and asked for our deposit back since he is not on the waitlist and technically never was. Whomever was on the phone told me it was non-refundable. I was appalled. They had never told us about not being able to accept cards. That is something they should absolutely make clear before accepting a deposit from anyone. The woman went back and forth about how she checked with her employee and they swear they told me about it and crossed it off in front of me. That was a blatant lie. You can even see on the packet that the lines crossed out are from being photocopied like that. I was also barely even in the building when I paid my deposit, was handed the packet and left. Regardless, what they did was wrong and to accept a deposit from someone without making sure they know all of the policies is extremely immoral. Of course right when I get off the phone I call my bank to see if there is anything they can do. They said the check had just cleared within the last few minutes which is even more sketchy. Our bank told us what they did was considered fraudulent and they processed a fraud claim and filed a fraud report. They also informed us that when submitting the report, we were not the only ones who have filed with this company through our bank. It's very disheartening that this is how this company treats their service member families and healthcare families. They have proved that they are greedy and only care about cashing checks. Update: I am now being verbally and electronically harassed by the owner about my reviews. read more

I pulled my son out of class on his 1st day! Natalie in room 9 needs to be fired. Lazy, mean and doesn't know how to do her job. Your concerns as a mother mean nothing to her. Oh and she thinks she's a drill Sargeant. Poor kids. My son only lasted 45 mins in this class. I think people really need to take a closer look. I don't play that mess. I'm not paying good money for this lazy grouch to not do her job. read more

I've always had good experiences with the teachers and admin. It's comforting to know my girls are safe and cared for!

Amazing staff, good hours and make you feel like family. Flexible for military and willing to work with breastfeeding moms!

Overall we had a great experience at Children's Lighthouse. The educators to the administration truly show they care for your child's success. read more

Our 5 yr old has been going to CLH since she was 1.5 and now our 10 month old attends too. There have been some ups and downs over the years but Ms Jordyn and Ms Jessika have done a great job managing this daycare. They always listen to my concerns and have taken the time to understand my daughter's needs. My family will be moving this summer and it is going to be hard leaving this place! read more

Anytime I've had an issue, I've been able to talk with the teachers and/or directors to get it resolved. They are respectful, understanding and helpful. This place is clean and my daughter has learned so much. She is always happy at drop off and pick up which means a lot! read more

I appreciate the response, though it comes a bit late and doesn't align with the lack of response I received from Stefani and a diagram of my complaint showing no merit and therefore no effort to correct. Interestingly enough, after I wrote the owners and administration, things did improve somewhat, but so much of the valuable year has been lost, it is hard not to be dissatisfied with both the approach with concern resolution and the overall education. There is always a way to create a win/win, if the position taken is not one of defense and deflection. Your response aligns with what you set out to do and that was to provide a top notch value to the children and the community. As the actively engaged parent of the child receiving the experience, right now the mark is being missed and a number of inconsistencies that I have pointed out and are counter intuitive to the statements you have made. My assessment is based on educational factors and understanding educational pedagogy based on my experience with the Flagstaff Arizona School District and directing their afterschool care program that partnered with the teachers K-5. As I said in my email, I wished you all would listen, many of the issues are easily fixable, but there has to be consideration issues exist, that is how to partner and fix to get to win/win. read more

This place looked great and I was excited to tour it, but adults weren't wearing masks, vaccines aren't mandatory, and you aren't allowed to ask whether the teachers in your child's room are vaccinated. So there's no way of knowing whether the teachers could be ill and exposing your child to COVID. If that's important to you, pass on this place. read more

We ended up at this school very suddenly after pulling our daughter out of what was supposed to be a very high ranking daycare for mistreatment. I showed up at their doorstep in tears looking for a spot. They had just shut down from the winter storm and we're having a grand opening that Monday. When I tell you they went above and beyond. I mean they helped me so my daughter could get into the school, the teachers met her and got to play before starting, the list goes on. Her first week transition was shockingly smooth. She came home starting to say some words in Spanish, would be excited to tell me about the things she did that day. They follow a very good routine and work with a lot of repetition. They also offer a parents night out once a month with the same teachers which was a complete blessing, we've never felt a sitter we are comfortable with so that was a pleasant surprise. They are reinstalling their cameras as well for live feed. For Mother's Day they worked with plants for the mother's gifts which I found impressive. You have to check in and out with a finger print too. If you e thought about trying this place do it. We came from a wonderful primrose but unfortunately when we moved to this area didn't have the same experience and this preschool saved us! read more

My older child is well taken care of at Alamo Ranch, making me feel confident in her watchful care while I am at work.

My son was at Children's Lighthouse for 2 years until he got into rooms 4 & 5 is where I started noticing many issues with the daycare. There's a high turn over in the teacher/staff. Toddlers need routine and that wasn't the case here. The teacher to student ratio is 22:2! I've turned on the cameras several times to see teachers not actively monitoring the children who are naturally very active at the toddler age. I've seen teachers looking out the window while my son was standing on top of tables, and or shelves. I've seen teachers not wash hands or my sons hands after a diaper change. I've seen teachers handle children roughly. My sons first day in room 4, my son was bit really hard on his arm and no one notified me about this nor did they put it into the kids report. I found out after I was home from work and I was livid. I understand that children at 2&3 will bite. I was more upset that the staff did not notify me and I had to learn of this at home! The teachers have a tough time entering in accurate information into kids report. Sometimes lunch wasn't entered so how do I know if my son really ate for the day??? And several times, not one teacher took the time to enter the reports when my son got hurt. They said "he fell down" and the reason being because the teachers didn't actively monitor him! Room 5 was chaos, I walked in to pick up my son to see a child jumping on top of the sand table. The 2 teachers in there didn't take the child off. The child jumped for awhile until they fell off and hit their head. The teacher was a few feet away from that child that fell and did nothing to prevent it. There was nothing but negative reinforcement towards my child who was bit and traumatized from that first bite from room 4! The staff never worked with my son on positive reinforcement to correct a normal 2 year old behavior. My son is the youngest in his class and is learning to say more words but he still needs that guidance and positive reinforcement. They constantly had negative reinforcement which my son did not respond to, so the behavior continued. Then my son was gone for a whole week because of vacation. The Monday we got back he had another new teacher in the room and the director put my son on a behavior plan for biting on the first Monday back from vacation. There was nothing in that plan that stated the staff would work with him on correcting the behavior in a positive way! I asked my son if he had a good day at school and he said "teacher hurt arm" He would complain "no school no school" So, knowing that my son reacts better to positive reinforcement than negative, his actions and behavior were a sign that something happened to him there. read more

They treat their staff horrible!!! All the teachers are leaving because they are extremely overworked and underpaid!! Poor kids have no consistency because teachers are all leaving! They put too many kids in the classes for the teachers to properly take care of them.... !! there are teachers there with covid that are out and they never notified any of the kids parents or co-workers that they have it!! They are trying to pass it off as a "stomach bug" They tell the teachers if the parents ask to say they were on vacation!!! They also try to get them to come back from having covid earlier than two weeks.... They also force employees to go in when they call in sick... one teacher even had a child that went there! When she called saying her son had a fever they made her go in anyway bringing her sick son with her!!!! the director and assistant director are totally fake and only care about the money.... They don't assist the teachers and will actually laugh as teachers struggle in their classrooms......this place is a mess!!!! It is sad because they have some good teachers that actually care about the children but because of the greedy management they are all going to work elsewhere.... read more

What started out as a great experience for our granddaughter (age 2 1/2) at Children's Lighthouse Learning Center (CLLC) at Alamo Ranch went downhill since last Fall. Her class has had four different head teachers in six months. She is no longer excited about what she has done in the classroom each day, and says she does not want to go to school. She also said she did not want to go to her present classroom. We have since found out that she was not the only one afraid of going to this classroom, and that this particular classroom was being used as the "punishment room" for those from her previous classroom that misbehaved. Our daughter expressed her concerns to both the owner and the director. The discovery of the "punishment room" was the final straw, and our daughter put in her two weeks notice. The day after turning in her notice, our daughter was asked not to bring her back. She was not allowed to finish her two weeks. Not even her teachers knew. This was an unprofessional, immature, and vindictive course of action on the part of CLLC's administration. It is clear that CLLC is not at the moment committed to the well-being, education, and happiness of the children enrolled there. read more

I had the same issue with the 25473 Bulverde Rd location in san antonio. Our daughter was doing just fine for the first year. Then they began bringing in teachers with no experience. When I had an issue, all they cared about was not losing the monthly income my child was producing them. This place only cares about their bottom line and could care less if their teachers are negligent or if your child is actually learning. If you want an expensive "daycare" this is the place for your child because its anything other than a "learning center." read more

This daycare is convenient for the Alamo Ranch area. The hours from 6:30 AM to 6:30 PM are reasonable as well. They provide transportation to and from the local schools. The staff is always helpful and I have had no concerns with the care of the kids. This daycare did not get 5 stars basically because it is pricey and also because they are closed the days that schools are closed. This makes planning difficult for parents who don't get the same days off as the schools. read more