Very over price. Cheese Nachos cost $10 for 10 pieces of nachos with cheese on top. Ordered chicken nachos but there were some beef when it came in? Waiter is super rude he touch my plate looked like he's gross out on what his touching. Floor is very dirty. Spend $100 which food is not even satisfying. Rather go at Jimmy Tavern at Shewsbury. This was my first at Chillis and my last.. Very overpriced. read more

first off i asked for a new ice tea and have not gotten my ice tea and i'm about to scream this restaurant is sticky the bathrooms look as good as a high school bathroom at the end of school the cooks served me a hockey puck hopefully i can play in the nhl with their burnt ass food. read more

Something has seriously changed with this restaurant, the last time my boyfriend and I went there we sat for 25 minutes before someone even acknowledged us. Lately we get sat within a minute, we have drinks in 2 minutes and our order is taken as quickly as we decide. They seem to have more employees such as food runners and bus boys. It seems to help the waitress and the entire operation. It is always nice to see the same waitress working there for a long time such as Robin, she is a sweetheart! We are lucky to have her. The food has been delicious. I personally recommend any margarita and their crunchy onion rings. My boyfriend loves the chicken crispers and ribs. Chili's is my number one choice lately. read more

One of the better chain restaurants in Auburn, and sort of in a deadzone for casual sitdown restaurants. The 99 is the only other pub/chain style restaurant that close; fast food surrounds this place. The service here has been good, I went here two nights in a row last week. The first with my date in the dining area, and the 2nd at the bar with my brother and his fiance. I had a bacon chicken quesadea at dinner, while my date had honey bbq chicken crispers, and we shared Texas cheesefries, which were awesome. At the bar, I had a jack and coke and the chips as appetizer; also good, and good service. read more

The manager "Lionel" (sorry if I spelled name wrong) he was awesome. Like I went in there in a stank mood because I was starving and just a bad day in general lol . But he brightened my day with his happy go-lucky attitude. Talk about contagious. Everyone here is so happy and nice. The food is great. It doesn't taste like someone popped it out of a microwave like some other chain restaurants. I never usually have over the top experiences like this at chain restaurants honestly but wow. Way to be my first ! read more

An absolutely elite eatery. The Margaritas and Southwest Egg Rolls are comparable to an orgasm of the penis variety (I'm a male). The decor is kooky in all of the right ways. My goodness are the bathrooms clean! Sorry for rambling but I cant get enough of this Chili's location. It drives me loco lol read more

It's a chain restaurant so you know what you're going to get if you've been to any other Chili's. Started coming here after the one in Shrewsbury closed. Food has always been good, the only slight exception was the all you can eat fajitas were a bit less quality than their normal fajitas. Love the tablets on the tables. read more

Auburn, we have a problem.... I can't give a complete review of this restaurant, as my wife and I left after waiting 20 minutes for a waitress to come to our table. She was apparently too busy chatting it up with another waitress in the kitchen area. Funny how we were just about the only people there too. This restaurant has a management issue. read more

Probably the easiest curbside I've ever used, very convenient and easy food is what you'd expect for a chain restaurant overall great experience. read more

Angie was very pleasant and efficient. She was quick to offer suggestions when prompted. The 2 for $20 is plenty of food. The Texas fries were ok. The bacon and jalapeño were added after the cheese was melted, so they did not stick well. I would not get these again. The chips and salsa was huge. It must of contained at least a half of a bag that you would buy in the store. The bacon ranch quasadilla was large and filled. Tasty. The Cajun chicken pasta was not spicy at all. The Alfredo sauce tasted like velvetta. Not cool or tasty. It was very bland. The oreo Molton explosion was awesome. It had an angel food type cake. Not usually a fan of this type but it was filled with a white cream, hot fudge, oreo's and ice cream. Very yummy. read more

This is a go to lunch spot for my Mom and I when I visit home. It's on the way home from the airport and I can always go for chips and salsa. It's always clean and since we visit there during the early afternoon it's always empty and service is fast. The bottomless chips and salsa hit the spot and the black bean burger is tasty. It is a Chili's and you get the typical American fare. If you don't expect anything more then you'll be satisfied. read more

I am not a big fan of chains but this Chili's had a good menu with lots of drink options. The wait was about 15 minutes which was kind of annoying but not unreasonable for a Saturday night. My dad and I did the 2 for $20 deal and there was plenty of food to share. The fried cheese was one of the better appetizers I've had in a long time. My mom's clam chowder was cold yuck. My meal of honey chipotle quesadillas was hot and delicious and my dad said his fried shrimp was decent. Drinks range from 5-7$ and def add up quick. Overall is was a decent meal for a decent price. read more

Well, It's nice to do a few firsts every once and awhile, so let's get crackin', shall we? Chili's has been here in Auburn for awhile. The thing is, it is located not only next to a Burger King and a joint KFC/Taco Bell, but also right across the street is a McDonald's and not even a mile away is a Ninety-Nine and an Outback Steakhouse. Competition always has to be close. Anyway, I've been here on a few occasions and it is usually always good. I've been here for birthdays and just regular meals and it has always been good like mentioned. However, a note on the fries are they sometimes come out lukewarm. But if you enjoy free appetizers (Not warm, just tortilla chips and salsa typically.) I think you'll be okay. This Chili's is the same as all the other restaurants, and, also like all chain restaurants, full bar and regular menu. All in all, It's a fine choice in Auburn. S.O. read more

The complimentary wifi did not work, the waitress ignored our empty drinks when she passed by multiple times, portions were much smaller than they should have been for the price ($5.99 for literally 8 nachos and $11+ for the Margarita Chicken which was definitely underwhelming), and to top it all off the check took forever to arrive. Only reason I am not giving this place a 1-star is because the food was tasty, but this experience is going to be the last time I ever go to any Chili's (and I have been coming to them for 10 years). read more

Chili's - $5.99 for 8 chips? Feeling very ripped off right now. Don't order the "Regular" nachos. - Tex-Mex Near Me - Auburn, Massachusetts

I would give this zero stars. I was just there tonight at 8 before they close. The older waitress with the blond straight hair with black glasses and tattoos on the arms that is on the bigger side that usually closes is always so rude. She always had to triple check my ID go to to the back with my ID and always tells me I should order a cheaper margaritas implying I cannot afford to eat there. This lady is horrible and should not waitress there. Would not be going back. read more

This place has the best food and staff. I ordered to go and the drive up service was so quick. The food was still warm and it was delicious. There was not one bad thing about my visit. Money well spent and you get so much for what u pay for. read more

Chili's has always held a special place in my heart, so I was excited to go to this location and chow down on some Chipotle tenders. I got my food, and the chicken was absolutely repulsive. It was slimy and extremely chewy, and I ain't NEVER had chicken that tasted that bad. I don't think I could ever go back to another Chili's again. I'm still disgusted. read more

This review is posted after two bad visits to this specific location. I am a fan of the chain in general so I gave them a pass for one messed up order, but two in a month is just enough. I use Togo and they don't seem to understand that it's ridiculous to pack a salad on a hot entree. Also, they messed up the salads both times (gave Caesar instead of house with no dressing on one occasion) and the entrees tasted like kitchen rejects. I shouldn't have to check through my entire order for simple details but I needed to post a review to see if there would be some wakeup call for these careless employees. read more

I always liked Applebee's but lately it's not that good. But chilis has a better variety of food and drink and good prices. Awesome environment. They need to offer free wifi for the customers ...:)) read more

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Service was good, our waitress was kind and accommodating. The food was bad. Everything tasted old and like it was frozen, even the "fresh" Veggies. The guac was beyond bad. We started with regular guac and chips and the guac tasted like a mayonnaise paste with avocado. I can't describe it well. We asked our waitress if we could get the table side guacamole instead and she was very nice and said no problem. She made it right in front of us and it still tasted off. What kind of avocados do they use here?? They looked normal, but tasted really bad and just nothing like guacamole. The shrimp in my fajitas were way over cooked and rubbery. Just yuck. There are a few Mexican restaurants around and we will not be going back to Chilis. read more

I used to frequent this Chili's quite a bit when I had long breaks in between classes. It was a place to grab a quick, filling lunch then leave; the average time spent waiting to be seated, ordering, receiving the food, eating and paying the bill was around 45 minutes. Most days I was greeted and served by a woman named Robin who was enthusiastic and kind. She would remember me and the people I'd go with, and she would even go as far as to remember our orders! She is a wonderful waitress, and an even more fantastic person in general. Whenever I went I would always order the ribeye. I have to admit, I regret going there so often and spending so much money on a slab of steak (~$17) that was either a hit or miss when it came to 1) the quality of the steak: some days the steaks were marbled and juicy, some days it was plain old cardboard or 2) whether or not the steak was cooked the way I requested it: I like my steak rare and more often than not they would give it to me medium well. If I was unsatisfied with my steak they would happily take it back for me, but unfortunately it would take too long and the person I'm with would already be done by the time I receive my new steak. This Chili's offers free WiFi but it seems to only work in the central area of the restaurant towards the kitchen. If you're seated any further than the few booths close to where the waiters and waitresses leave to get your food then you probably won't have much luck. Overall this is a decent place to grab a quick bite to eat (during the lunch hours when they aren't swamped with customers) if they cook your food correctly. It is a bit expensive, but some days it's definitely worth it. read more

After the renovation the place is much less crowded and seemed to be very welcoming. My waitress remembers me and my child. She asks about my family! So friendly! The food was served very quickly, I only spent .5 hour in there for lunch! read more

Sitting at bar and just saw bartender reach into fries bin in kitchen and grab a couple fries without washing hands or using anything but bare hands that she used to change cash and make drinks. Board of health needs to examine this place. Once I got my meal I didn't touch fries. Too grossed out read more

My family and I love it here. I would say I'm at Chilis at least 3 times a week. It's seriously the best place to have a nice family meal. The waitress all are super nice, and the variety of food is wildly selective. The moment you walked in you're greeted with a smile from their host. Once you've sat there's little to no wait till the waitress arrives. You get to order your drinks right away, and the speed in which your food is cook is incredibly fast. Not to mention if you sit at the bar the bartender has wonderful stories to tell. There's really nothing bad I could say about Chili's. Understanding that nothing can be perfect there are times where my order didn't come out exactly, however the great thing about Chili's is that they're not afraid to admit and apologize. They're all so sincere that it truly makes you feel bad for saying anything at all. The managers are totally incredible when it comes to dealing with displeasure, my mother is a very nick-pick person, but she loves the service of chili's. I would just like to thank all the members of the West Auburn Chili's team for all the services you've done for me and my family. Thank You. read more

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Walked in the other night about 9pm (they close at 11) and stood in the front waiting for someone to seat us for a good 5 minutes. The bar tender was well aware that we were there, but didn't come out to seat us or let another waitress know. The one waitress that did come out walked right by us and served another table. We turned around and left. Their food isn't even that good, we were just hungry for something quick and cheap. Went to T.G.I. Friday's instead and it was great as always, should have just gone there first! read more

Menu photos are a far cry from the reality that arrives on your plate. Fajita sides are not separated so guacamole goes liquid. But server was really great!! read more

Do not order out from this location! First off, I like Chili's, but this location is terrible if you are going to order take out. Went to this location twice for lunch, and was highly disappointed both time! 1st Lunch visit - Ordered online and went to pickup my food in the afternoon. They forgot to put in my order, and no one was at the Pickup desk. I had to ask the bartender about my meal, thankfully I had my receipt to proof I had an order, and that I paid. Got my sandwich 20mins later! There were maybe 2 customers in the whole restaurant, great! My order was all over the place, looked like a gorilla made my sandwich, and almost did not receive the proper order! I had 10mins left before I go back to work, lovely! Also, no "sorry sir" or "we apologize for your wait". 2nd Lunch visit - About a month later. Okay, gave them a second chance, since I like Chili's maybe they'll make my food correct and no issues. Paid online again, so assumed it would be a standard pickup, like it should be. Go to the restaurant, and they had my order waiting, great. Go to my car with the bag of food, and the bag feels like something is spilling out. Seems like the genius who put my chili in the bag left the top open, and it spilt all over the bag, all over my sandwich and began dripping onto my floor. I assume sitting to eat is as good as any other Chili's, but for the love of God, do not order out from this location! Absolutely terrible. Glad I chose to rant on Yelp, because someone took down my post from Google on this terrible location! read more

Not to shabby a/c and drinks were cold and food was hot that's all I really have to say about that but yelp thinks my review is to short so I'm just going to ramble on now read more

This place has changed for the better over the past couple years. the only down side is that it is a louder place with the occasional screaming kid. the good news is that they have 22oz margaritas to drown them out. the food is very reasonable priced for the quality and serving sizes. its def your best bet for a chain restaurant in the area. read more

The food is as expected, tex-mex chain restaurant style but it's good nonetheless. The service and management is the problem. Hands down worst servers I've ever been waited ok by. Rude, inattentive, slow, no knowledge of the menu, and will keep you waiting for HOURS. Unacceptable. read more

This used to be a go to place to bring my daughter. It was good, quick and provided a fun atmosphere. However, the last few times, it has gone done hill. Despite the consistently good service provides, the quality of the food is sub par. It seems thrown together and doesn't resemble the descriptions provided on the menu. I had to send my salad back because it wasn't even the correct one. Once it came back, it was missing pretty much all the ingredients. The server was kind enough to take it off the menu but the chef clearly was sleeping behind the line. read more

Their food is pretty good. I like their boneless buffalo chicken and their fajitas. The service is occasionally good, but sometimes bad for to-go orders. They make me wait then tell me to go to the bar when I go to the to-go area and then go to the to-go area when I go to the bar. They either have poor staff or are understaffed because of corporate cutbacks or something. read more

The Managers on staff are amazing, Gizelle, Nick, Jimmy and Marie are excellent and are a major boost to my experience at this establishment. And the servers and runners are some of the most amazing people I've met. read more

Visited Chili's Saturday night. Food was blah, not very good as well as poor service. The bill was $110 and I tipped $5. My card was charged $20 for a tip. I called and told the manage what what happened. It is not even about the $20 it is the principal. My payment was still not changed. Shoulda went to applebees read more

usually a good time by today was trash. waited about my whole lifetime for queso and the they brought out beans ?! and the waiter goes you said queso so i thought u meant beans and beef. like bruh cmon. read more

I live in the area and this place is always my go to. The staff is great, plenty of tv's in the bar area and the food is always great (especially the chips and salsa). read more

Love Chilis out of all the chains. Their nachos are SO GOOD. Clean establishment, no complaints here. Nice job.

Came for a quick bite, Seated, waitress came and took drink order. she went to computer station and began chatting with coworker and of all people the manager.. someone finally noticed we were watching and waiting- got drinks - then our waitress leaves to give us time to decide on our order -( we already had plenty of time while waiting for our drinks- she rejoins mgr. and friend for more chatting . finally order is in, food okay. went to bathroom before leaving_, No toilet paper- since the restaurant just opened for the day, they ran out last night - poor management always equals poor experience. read more

This place is okay. The kids menu is very limited and the pizza is like rubber my son would not even eat it the one thing they always get is burgers and they are always cooked well and good. Their food for the most part is average and service you are never guaranteed it's good sometimes and other times you are waiting 30 minutes to get your bill. It is an okay place with okay service and food. read more

Food has much improved. I used to swear I'd never go back. Until they revamped and I ate steak. For 12. And garlic butter. I hope it stays that yummy and does not revert back to inedible food they server In Prior times. read more