we ordered a large pick up order and when we arrived it wasn't ready. we were told it would be another 20 min (20 mins was our original quoted time). I asked to speak to a manger and was told manager couldn't see me. I asked for a discount for having to wait so long. I was told they could do 10%. I came back 20 mins later for my order and it still wasn't ready. this place is ridiculously bad. service is horrible and they don't seem to care AT ALL! read more

Just ate at CHILIS, they accused me and 4 of my friends that they've seen us "WALK OUT ON A TICKET" before when none of us come to eat here often whatsoever. This is the first time in over a year that any of us have ate here. We didn't even get to eat our food, they brought it out in to go boxes. Completely mistreated us and it was ridiculous. We're just young adults that wanted some food and even tried asking for some clarity and all they could say was that multiple of their servers and THEIR MANAGER have supposedly seen us walk out on a ticket before which is not true what so ever. I myself even work in the food industry... terrible service never eating at the carlsbad chilis again. read more

Not a good experience here. I ordered a "3 for Me" with a fountain drink, side salad, burger, and fries. After a pretty long wait the waitress came by and said "Your food will be out soon". I had to ask her if she was going to bring the salad first. I saw her check a computer trying to figure out what I was talking about. She did bring the salad. Before I was half way though the salad, other food arrived. She delivered the burger to the table but there were no fries on the plate. The waitress said "They are making new fries. When you get them they will be fresh and hot". I never received any fries. My girlfriend's meal was also delivered incomplete and not very warm. She questioned what she believed was missing. The waitress took her plate back to the kitchen and returned it with the missing components added. When I was done eating the burger and still had not received any fries, the waitress came by and I told her that I thought that the lack of fries was worth three dollars off the price of the meal. When she presented the bill she charged the full price of the meal. We told her that we wanted to talk to a manager. No manager showed up. Then I went over and asked the bartender if it was possible to talk to a manager. She said that the manager was "on a teleconference" and that it would be a few minutes. We waited another five minutes and... no manager. Then we left. read more

We got there the place wasn't even that full, the waitress came to us 10 minutes after we got there ask for our drinks someone brought them over, she star socializing with a lady and 45 minutes later she finally decided to come to us after her manager told her she needs to attend the customers. She came with a huge smile like all is good took our order and 40 minutes later we got our food over cooked and disgusting. I've been to many chilis but this is by far the worst we are travelers and passing by but when a restaurant is practically empty u expect a faster service and good food not burned food. Very disappointed. read more

Management on the line cooking. Messed my food up twice. Didn't come apologize and then only wanted to comp cold shrimp brought out wrong for the second time. Which they should've because they made it wrong twice. Or at least came and talked to me. My waitress was amazing and I still even tipped her $20. Second time in one month I had horrible service. I'll never return to this location. I'll make sandwiches from Walmart before ever returning to this location. Horrible horrible management!!! read more

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If I could give this place less stars than 1 I would. Drove from out of town 7 hours and got to the door at 930 and they were closed despite their sign saying 11 and everywhere online saying 11. If you want a fucking meal from this place this ain't it. read more

I ordered rib dinners which I picked up to eat at home. The ribs were not tender. They tasted okay but required a LOT of chewing. I was looking for fall-off-the-bone tender. Neither my husband nor I ate even half of them! The Cole slaw was room temp. The fries were not freshly made. Tasted like they'd been sitting for a while. Overall a HUGE disappointment! However, the service was wonderful. Our order was brought to the car very quickly. The 2 employees we interacted with were courteous and respectful. No complaints. The app would not let me pay online because I was using gift cards and there was no place to enter them. That needs to be fixed. read more

Excellent steak. I was totally surprised at how delicious my meal was here. I didn't think chilis made great steaks! Now i know.

It was filthy as soon as you walk in. Floors to glass windows inside and out. The two Hispanic hostesses were not friendly at all. Rude and especially the purple shoulder length hair one. The whole time we would catch her just standing and starring at us lol. We'd smile and she'd roll her eyes lol like I'm sorry you're having to work and my husband brought me to lunch. Anyhow the appetizers came out right as soon as the food came. Order was wrong took it back and then bam right back at the table with boneless wings lol... the food was not that good at all. Think Sonic would've been better. Then two employees ran into each other and made the one drop a drink from the bar and it literally went over a couple sitting there. The lady took her shoe off and glass fell out of it but oh well right. They did kind of ask if they was ok and she told them and they was like whatever. Left glass on the ground after sweeping up. Asked her as they was leaving if they got a discount or anything and she said no. Crazy it stinks in there needs a good cleaning from the place to the attitudes on 99% of the employees no one's smiling or friendly. Except two young white girls one with some huge cute earrings in maybe being trained. Them two was smiling and so cute and friendly. But I'd say it starts with management. Undercover boss should go in there for sure. read more

The food was ok, sub par for chili's, not one of the waiters had a smile on their face. Tried to get us in and out as fast as possible. Another thing waiter said it was manager policy, but my girlfriends ID was a vertical license, she turned 21, 4 years ago, it was not expired, as soon as she pulled it out our waitress instantly denied it without even touching it. Sat us in a broken booth, waited 30 minutes even though the restaurant was half empty. Waitress came by 3 times, 1 for order, 2nd to give us drink, 3rd to give us food and bill. Im a big fan of chilis. Not the one in Carlsbad. RBF, nose rings and blue hair dye were in force. Just straight unprofessional. read more

Raini is so sweet and she is a great waitress! always had a full drink and the food was good. takes good care of you but doesn't hover. would come back read more

Our server Raini was literally so sweet! So attentive and kind loved her! Food was good too, Loved the spicy margaritas!

We came in from out of town needing dinner. We were told it would be 30-45 minute wait. It ended up being an hour wait. As we waited we noticed an empty table that would be open the WHOLE time we were waiting. When we are seated we were greeted kindly by our waitress. as we sat at our table the hostess would turn people away when there were at least 5 tables open. At one point a lady asked to speak to the manager because there was clearly no reason for such a long wait! Our waitress was super nice! We did still have to wait an hour for our food due to a glitch and them not making our food. We did get a discount for that!! Back to the hostess, multiple times when sitting people she would slam the menus on the table and walk away not greeting anyone or saying anything to the customers!! read more

We checked in, but there system is down, so they took our name and number. We waited for an hour then they started seating people ahead of us.when we confronted them they blamed us even though we waited. We talked to the manager and he said he'd get us seated right away, then he decided that it was a good time to inform us the the grill was down, and that they would not be able to serve 3/4 of the menu. Long story short don't expect much from staff or equipment. read more

If I could do zero I would. The service sucked and our sever was very slow and didn't check in with us but, one time. The sweet tea was way too sweet and, tasted like they just added sugar. The food was wrong and, it took 30 minutes for the chips. Another, 20-30 minutes for the meals. They were busy but, the table of 10 people behind us came in 20-25 minutes later and still got there chips plus, food before us. Like are we not good enough. WORST CHILI'S EVER. NEVER COMING BACK EVER AGAIN, NEVER EVER!!!???!!!???!!!? read more

It's a Chili's in Carlsbad. Short staffed, kinda dirty, but the food (in my experience) is literally the same as every other Chili's. What do you expect? read more

Very busy on a Thursday night. Waitress was really nice. It's hard to find a vegetarian place in this town so we opted for a chain restaurant that we knew had a few veggie options for us. Food was great, they were able to accommodate vegetarian for us with the enchiladas and combo plates. Beans are also vegetarian which is a plus! The rice is really good and the sauce on the enchilada was good, but I'd ask for more on the side since the enchilada was dry. read more

Chili's - Veggie combo plate - Bars Near Me - Carlsbad, New Mexico

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The food was okay, The staff was insultingly inattentive, making us feel as if we were a nuisance and simply weren't welcome. The mood of the staff was dark and just a little odd to us. We are very friendly and approachable people, and not hard to please. It is sad to see what was once a highly reputable restaurant chain, being a state of deterioration. read more

Great customer service. Friendly and on task. Service is above aboard and even with a large crowd they all have great attitude.

I ate here on the last night I was in Carlsbad and had good service and good food. I used to hang out at Chili's every Sunday in Menlo Park, CA so it felt like going home. Friendly staff and my fajitas were yummy! Thanks for staying open late! - El Granada, CA read more

I am not a regular patron of chili's. But after an amazing experience at Carlsbad Caverns we were all starving and stopped here. We were told there was a 20-30 minute wait. After reading all of the negative reviews I felt like a sitting duck. I warned my husband that it might be a frustrating experience for our hangry family. But- they had our table ready earlier than they said- the service was excellent, (our server was Willow). Everyone liked their meals. So I wanted to write a good review to offset these bad reviews. It was a good experience. read more

We stopped and had lunch. I had the lunch sized chicken fajitas. I would've liked the chicken to be a little more glazed and browned as well as the veggies (on the grill) but the taste was good. If you are hungry this is a small Portion so order chips and salsa on the side. The waitress was friendly and we had good service. Price was good for lunch. Only complaint, it was so cold in the place that we couldn't wait to get outside! read more

Very clean restaurant. Friendly staff. Food was good. We waited in our car until our table was ready.

Horrible!! We walked into the takeout area hoping to be in & out but noooooo! While I quenched my thirst right next to the takeout, finish my beer, and pay for it, my husband stood there and had half a dozen employees just look at him but not take his order. Well, not even a hello. All I heard was "ARE YOU GONNA TAKE MY ORDER OR NOT?!?!?!" Uh uh... I quickly finished my business and called for a manager to let him know what happened and left as quickly as possible. Don't know what the deal was with them not wanting to serve him but it was horrendous. How rude for that many staff to look at him (and our daughter) and not serve us. Thank God we don't live here so we'll NEVER EVER have to come back here again. Thanks for nothing. We only drove 5 hours into your town to be treated like dirt. read more

Staff was friendly and accommodating. Replaced meat options with vegetarian options. Food was mediocre. I have been to other Chili's locations and like those better. read more

So got here 4:30pm, not too busy, got seated right away. Got my drink and order placed quickly. Had my Shirley Temple in less then five minutes. It was light on the grenadine. We will see how the refill is. Got the refill also light on the grenadine. O' well. My Chipotle chicken arrived quickly and was quite good. Don't understand why they serve it one paper. Waitress was quick and friendly. Overall it was good other then my Shirley Temple. read more

Chili's - Bars Near Me - Carlsbad, New Mexico

Possibly the worst meal ever. Food was over cooked (burgers, chicken crispers) and took 45 minutes to arrive. I knew we shouldn't have gone to a chain restaurant but we were hungry and tired. McDonalds would probably be better than the food we were served. read more

HORRIBLE!! Did not provide me with any utensils nor napkins. Food was served COLD. Customer service was absolutely ridiculous. I had to repeat myself THREE times because they were too busy laughing and speaking to one another instead of putting their full attention onto their customer. Nothing but bad reviews, I am not surprised. One of the first terrible Chili's to visit. read more

Made online reservation for a specific time. Was notified an hour and a half before my scheduled time that my table was ready. Called them back to clarify, was told they did that because there was no wait and that they would make a note I was coming in at the scheduled time. Got to restaurant and they took me off the list read more

Walked in for a table for 4, I was told it would be 20-30 minutes. Waited 40 minutes, asked the girl, how much longer? She said, 30 minutes. There are 5 tables empty. We have a table of 40 we need to sit first. Cancel mine. read more

Staying at nearby Hampton Inn, we thought we'd stop at this well-known national chain for burgers and beer. The food was marginal and not made correctly (the people in the next booth also had incorrect orders) but the staff was downright unprofessional and rude. This had an outright effect on the ambiance with waitresses insulting customers while loitering by the bar and a flustered manager who was clearly not in control of the situation. We left never to return and were met at the door by the manager who apologized and have us three $5 giftcards. We went to visit Roswell the next day and went to the Chili's there - no suprise, the gift cards had zero balances on them. Go elsewhere. read more

Food is good and the service was awesome. Place was clean and my waitress was so on top of everything. Always love Chili's

This store short changes you if you pay by cash. That's right. If they owe you $5.26, expect only $5 back. No explanation. No signs. No warning on the menu. sent a comment to corporate. Will be interesting to see how this is handled. because if they feel justified, what else can they think they can get away with! read more

Don't normally eat at Chili's but thought we would try it. We got the text that our table was ready at 7:37. It is now 8:45. Still no food. See attached picture. These old people need to get to bed. Lol. Just like Buffalo Wild Wings, Chilis is good for those who want to sit and drink alcohol. read more

Chili's - Bars Near Me - Carlsbad, New Mexico

Food is below average quality for normal Chilis. You can see in the kitchen area from the togo counter and after seeing how messy and unkept that area was makes one wonder how sanitary their food is. Staff is unfriendly and/or seem lost. Note to management: better do a better job training your employees on sanitary food handling or the health inspector may shut you down. read more

This place is trash . I came to this location cause it was late & anything worth eating was closed. I ordered the fajita dish to go, with a lemonade and bottled water. I was charged 25$. The girl brought me a cup of water I got back to my hotel to find that i didn't have any tortillas in my tray nor did i have a spoon to even eat the rice chicken and vegetables . I was already irritated when after i ordered and paid i saw not one female in the kitchen had a net on their heads some didn't even had their hair in a ponytail like are u kidding me. Some girl was in the back was eating over the food and talking. The craziest part was a guy who had his hair covered and beard covered why didn't NONE of the girls have their hair in a net. This is not a fashion show, wearing long ass weaves over customers food. Anywho i called the store to ask for a refund .. all the girl could tell me is that she'll let the manager know and that they would call me back.. here it is 3 weeks later still nothing.. i only remember to wright this review because i was invited out for drinks and it was to this dump read more

GARBAGE!! Customer service was awful and the staff was rude. They said a 20 minute wait. Waited for an hour waiting back to back nights hoping it would be better but no. Now I had to come to sonic and stuff my face in tater tots !!! read more

As far as Chili's go, this one is interesting. You can't expect much as it is in a small town which has the competition of a Denny's and Ihop. We walked in and the hostess doubles as a bus person clearing and cleaning tables. You will be passed by several employees while you stand and wait at the door for a seat. Oh, DONT EXPECT ANY OF THEM TO ACKNOWLEDGE YOU, as none of them will say a word, they will just pass you by. When the hostess finally comes over, she will ask you how many and walk away again. When she finally returns, she will ask you if you are ready yet (as though she has been waiting on you). Once seated, you may want to ask if they have their signature dish, RIBS...they were out of ribs, so I ordered a ribeye. The cook is just that a cook. Steaks are over cooked and it takes 2 times to get it done right. Like I said in the beginning, it is what it is, and when your competition is a Denny's and IHOP, you really don't need to set your expectations very high to over achieve. Average is acceptable here. The best point I can say is you will get a hot meal and you will not be poisoned. read more

Very sad for a Chili's, ignored for 5 minutes. Ordered takeout appetizers, got to my room and discovered there was not enough food for a 5 year old. Everything tasted horrible, threw it in the trash. read more

Our group of 6 headed to chilis on a Thursday evening around 9pm, as most other local restaurants were closed. The margaritas were really sweet and didn't seem to contain much tequila. The soup "bowl" (entree) portion was unexpectedly small. The greens in the Caesar salad were wilted and overdressed. The salmon and broccoli was tasty and the portion was adequate. Both kids had chicken strips and said they were "fine." The service was slow (since it was late it seemed they'd dropped to a single server too early) and some of the servers were socializing with someone who appeared to be an off-the-clock employee who, after experiencing multiple episodes of loud coughing in the dining area, said, "At least I'm not working right now." This was our only disappointing meal in Carlsbad, unfortunately. I'd recommend trying elsewhere if anyone else is still open when you need food. read more