Horrible Managemen!!! I door dashed an order for a grilled chicken Salad with extra ranch and no black bean corn salsa on top then I ordered a chicken and bacon quesadilla with a side of ranch!! They never sent ANY... Salad Dressing, the lettuce was old and slimey, and then no bacon in my sons quesadilla and no Ranch!!! I payed my door dasher to go pick up salad dressing and they gave her a hard time when they screwed up 2 orders and forgot the ranch for both items and BLAMED IT ON DOIRDASH!!!! I called and spoke with a Female older Manager and she blamed DoorDash and then blamed me when I order quite frequently from DoorDash and Chillis and .... NEVER HAD This Problem till now!!! She wasn't apologetic or offer a credit for one of the items. Fire That Manager because I see your Reviews with One Stars so it's happened to others as well!!! read more

We go to Chili's occasionally, and good food and good service are the norm in our experiences. On rare occasions...there were short comings, though we never had anything deserving only one-star that others have assigned. Today, for example-- we both had the ancho-salmon with rice and steamed broccoli-- nothing fancy, but excellent! Portions were more than adequate-- just like the picture on the menu. From past experience, I opted for the green-lemon sauce to be "on the side" rather than on top of the salmon. I prefer salmon without that topping. Five stars so far. Our wait-person was "Kennedey"-- attentive, friendly-- she deserves five-stars for excellent service. So five-stars it is. Though I wish they still had the traditional onion-cheese enchiladas with red or green sauce. I miss them! read more

Half the time the food is decent. The other half of the time you find RAW green onions heavily mixed into your baked potato soup and loaded mashed potatoes, instead of cooked ones inside and just a few raw ones on top for decoration. Yesterday's carryout was a strange experience. You can order with the ap and choose carryout at check out. Then, when you get to the store, there's a sign blocking carryout, stating every order is curbside again. For the last two weeks, carryout was just fine and the dining room is open. Now some ManagerOnDuty decides to revert back to the shut down method? When you call to let them know that you are there, you get a gal with a snotty attitude on the phone. When she bickers with you about where you're parked and you say handicapped space (I'm eligible) she still wants to know the space number. There's ONE handicapped space by the carryout door, and no one else was in the parking lot. It makes you wonder if you'll get the correct order. read more

Understaffed and there were only about a dozen tables seated. Told that there was a 20 minute wait.. or we could sit at the bar.. which was a bit to crowded for us. While they were understaffed.. there were two hosts.. hanging all over the podium, talking and joking.. what ever. Perhaps one was in training?? After 20 Min we were shown to a table.... and asked if we were "members" of the Chillis club.. and if we were we got free chips and salsa. (that used to be FREE, without giving up your info) We declined. Were given a drink/cocktail menu with no prices.. and after looking at it.. realized that you had to scan the menu with your phone to get the menu.. no hold in your hand menus here anymore. The phone menus.. very few pictures and so so descriptions of the food. After a few minutes of no one showing up.. we left. The two "hosts" were yucking it up at the podium.. and didn't care that we were leaving. Us OLDER folk like a real menu... and perhaps some chips and salsa. We do not like staring at a phone to see tiny words ... We are the ones that leave good tips... and order decent sized meals without concern for the cost... That said, a cocktail menu with NO prices will not get you a cocktail order either. read more

Horrible service at this location!!!! But nice people and I've always loved chili so nothing wrong with food !

After waiting for 10 minutes for a server, I approached someone and asked if they could get a server so we could get started... after 5 more minutes we walked out... the server said "no one told me that you were here".... never will be back. Never blame the customer. read more

Wouldn't usually review a Chili's or even go to Chili's but we had a gift card to use. We were pleasantly surprised. Service was great and food was good. So hey, kudos to this Chili's for their hard work, well done! read more

Your general chili's restaurant. Awesome food, great service, fantastic atmosphere. I had the Santa Fe burger and it was totally delicious. We'll be back for certain. read more

quite literally the most terrible restaurant. never waited for a doordash order this long before . never order here because theyre ass and kept telling me the order was ready when in favt i stayed there for 45 minutes. i hate being a karen but holy shit read more

They really should do take out only or pick up only if they do not have enough people to staff the sit down. No one wants to walk into a restaurant that is empty and be told they have to wait 30 minutes. It is sad but Milwaukee burger company thanks you. I love their shrimp tacos but I guess that is not meant to be. read more

this chili's on south 27th street is the worst!!!!! customer service is the worst!!! they brought our food out with no utensils, no napkins, & no concern for anything we need!!!!! i asked the waitress for napkins, utensils & refills she said we had to wait because she's 9 months pregnant!!!! what type of customer service is that???!!!! i do not recommend this place to anyone!!!!!' read more

Food is always good here, and the menu looks better since the last time we were here. I wish I know the waiter's name, but he provided some of the best service I've encountered in quite some time. read more

The East Franklin, WI Chilis is a hot mess! I have witnessed the quality of their store going downhill for the last year. Understaffing is usually a direct reflection of the management. I ordered online today at Chilis.com. Went to the store to pick up curbside and discovered they were closed. Not a soul in the store. Only signs stating the dining in was closed. No mention of store being closed. Money taken out of my account. At 4:00 p.m. on a Sunday night. For God's sake turn off your online ordering feature if you are closed because you are understaffed. Customers have no idea you are closed unless you turn it off. Luckily I have more money to order somewhere else and bet your bottom dollar I will get a refund later. But had I been a struggling family hoping to feed my family with the last money we had, I would have been screwed. Over $36 dollars taken out of my account. I will never give a tip again before food in hand either. I even left a $6 tip for food I will never get. This Chilis has ruined me from ever eating at a Chilis again. The Milwaukee Burger Company next door seems to figure out how to run a business as their business is open and packed! read more

I enjoyed my dinner last night at chilis. The server was super friendly and attentive. She refilled our drinks without even asking for one. Always checking up on us to see if everything was good. She did her job in up selling and we took the bait which was delicious! I'd highly recommend visiting this location for any lunch or dinner outings. read more

Chili's - Chicken fajitas 2 for $20 special. - Bars Near Me - Franklin, Wisconsin

If you ever consider working at Chili's, don't. I was a trainee for 3 days and decided the job was not for me because I was working another job as well as school. It has been over a month now and I still haven't gotten paid because they failed to submit my hours to pay roll. Managers are nice but they do not care about their workers. read more

To be honest it was good I liked it. It has a very cool environment. I had chicken fajitas they were decent but the silver ware was dirty and the tables and floors were dirty. If you want a quick lunch I would not come here. We were here for almost an hour. Our waiter also did not pre buss our table and it was full. We had to stack trays on top of trays. read more

Chili's - Ewww that's a "clean" spoon - Bars Near Me - Franklin, Wisconsin

I don't know if I just had bad luck on my last 2 visits or their service has really gone down hill. I hope its the former. I have been going to this chili's for years and normally the service is very good. We went there last week, we had to wait a little bit for the waitress but nothing too bad, I ordered a beer and my wife a soda and the appetizer right away. She brought my wife's soda after about 4 or 5 minutes and said my beer was coming. The appetizer was brought out by another waitress , but no beer. It took a full 10 minutes after my wife got her soda to get my beer, they weren't even busy. Our food order eventually came I had ordered the new Shrimp enchiladas and my wife some tacos. Well, the brought me Chicken enchiladas. Right away the waitress said she was sure she put it in right and right away blamed the back. She came back a few minutes later and asked if I wanted the shrimp ones, this time not explained who's fault it was. If I had to guess it was probably hers. She did offer me a cup of soup or salad free of charge while I waited. I took the chicken tortilla soup which is always good. Finally my shrimp enchiladas came when my wife was just about finished with her meal, but they were really good. Shortly into eating them I finished my beer. She did notice but instead of asking me if i wanted another beer, all she asked if I wanted was water. I would have ordered another beer but after all the hassle I had on this visit I didn't bother, since she didn't ask. She brought me a survey to fill out about them because its a new item. I go to fill it out and its already filled out. She had to bring me another. Just about everything that could go wrong went wrong. On my previous visit about 10 days prior I ordered a bowl of the chicken tortilla soup and because the waiter was too busy talking to friends, he didn't even notice they were out of it and had to make more. I don't know how your are out of the soup at just about 5pm and It's Really annoying when the waiter is yapping away at the table right behind you for minutes on end about his personal life. He came back 10 to 15 minutes later to ask if I even wanted it. . Which I did so I had to wait till after my meal came to get it. I don't know if they have a new manager that doesn't care or what but the last 2 visits have been very disappointing and we usually go to this chili's at least twice a month. read more

Above average chili's with very nice staff. Usually not a long wait for food, so great if you're in a hurry. Also plenty of TVs to watch a game while eating. read more

This Chili's has an entirely new staff every time we visit. It's Covid. We get it. But wow - where do they find these managers?! We had to walk out, super frustrated because guests came in behind us. The host was literally cleaning the table he planned to seat us at - but The manager shows up and insists we provide a phone number, and that we were to go wait in our car until called in 10-15 minutes. He was not interested in knowing that our table was nearly clean and ready - or anything else. Sorry Chili's. We will go elsewhere. read more

I used to love going to Chili's restaurant... not anymore... after arriving my family and I waited for 15 minutes before a service provider came to our table.. the restaurant was NOT busy at all maybe 6 tables of customers.. I'm very disappointed.. I will NOT be coming back to this restaurant again.. read more

This is the avocado they put on my Togo order... disgusting.. it wasn't even busy in there, no excuse read more

Chili's - Bars Near Me - Franklin, Wisconsin

UPDATE: went back despite best judgment. Was actually worse... there were broken (or eaten) chips in my drink. Also I ended up timing the period between service (I.e. drinks, food, apps, etc.). Absolutely shocked by them still being at three stars. If you want my advice, don't waste your hard earned money here. read more

I had the worst experience today, it was very embarrassing. I decided to take my supervisor out to eat with her son. We ordered mac and cheese for her son, she ordered a bowl of some sort and a medium cooked steak dinner for myself. They told us they were all out of Mac and cheese and he had to get a quesadilla. That was fine. Then an half hour later they told me they didn't have the side for my steak and I has to choose another one. Chosee one done. By now we've been waiting for over an hour and they bring my steak and it was well done. We didn't have time to wait for another one so I chose to just pass on dinner. The poor waitress look very overwhelmed, and you could tell she was trying. When the manager came he was very rude and not at all empathetic of the inconvenience. Worst experience, this is very disappointing because I go to chilis often especially in Sundays for the all day happy hour. read more

Food is good, but the apathetic wait staff I can do without. Second time I walked out for not being waited on. Definitely not going back.

Chili's online ordering is usually fantastic! I order it about once a month during the week. The fajitas with chips, salsa and guacamole is quite a spread. The chips have to be the best in the world as is the homemade salsa. The food reminds me of the great state of Texas. I put in an online order on a Friday night. They have parking spots designated for online orders and the dine in patrons were obviously parked there. That was kind of annoying. Upon stepping up to the pickup counter, the person could not find my order. I had waited to come precisely at the pickup time quoted on the website and the order hadn't been started yet. They said it would be 10 minutes. But 10 minutes turned into 30 minutes. Two managers were very attentive and they apologized throughout the grueling wait and I actually felt well compensated for the inconvenience. I love the fact that the managers had a good sense of what was not working well and they proactively responded. Maybe it was just because I was a nice guy and didn't flip out. Or maybe I just looked hungry and they felt sorry for me. But when things don't go well and a restaurant can turn things around and make a bad experience not so bad, they have my respect and my future business! read more

This location is nice but the service can be slow at times. Good food.

Good food clean place Nice employees

Want to see how to absolutely wreck a piece of salmon? Visit this Chili's. The picture on the menu looks great. When I got my food it was nothing like the photo. You wreck the salmon by putting barbeque sauce on it. I scraped it off but the flavor of the barbeque sauce had already ruined the fish. Fewer vegetables and rice than the photo. The vegetables (broccoli) were steamed well and were the only good thing about the meal. I visited there for dinner last week. The place felt dark and depressing. I've been to lots of bars with and without grills (after all this is Milwaukee where bars are plentiful). Many are dark but I never visited one that also felt greasy like this one. I will not go back. I don't eat red meat very often so I am always interested in how well a restaurant prepares their other offerings. They probably do a lot better with staples like burgers and fries. The people there seemed to be enjoying themselves. The salmon should be removed from the menu. What I got was probably microwaved as it was rubbery. read more

Good food, great service. Very nice waitresses. Went for my birthday dinner, had a great time. Shrimp wasn't too great, but the steak, mashed potatoes, and asparagus were great. Also the cake and ice cream fudge dessert thingy they give you for your birthday is amazing. Didn't have to wait long for any service at all and the food came fast. read more

Wonderful food wonderful service the only thing I have to say the shrimp extra for $3.99 was a rip off they looked like cocktail shrimp they were so small would tell people not get them unless they get bigger!! read more

We read the reviews and were hesitant to go. We had EXCELLENT service. Our server was very attentive, our food came out fast, and the food was amazing! read more

The food was very good. We had chips and salsa as an appetizer. The amount of chips was generous but the we ran out of salsa with more than half the chips left. Our waitress did not offer to refill the salsa. We had ordered ice teas which was quite refreshing but we're never offered refills. My wife had the sirloin which was juicy and tender. I had the fajitas which very tasty and ample. Overall the food was excellent but the service needed some improvement. read more

Just your typical casual chain experience. Food was on par, typical to what you expect at a place similar to this. Service another story. Refills are sloooowww, it wasn't just our table, the table for two across from me I watched her steal her dates drink while he got up so she could get a sip. You would think you could clear the plates and empty drink glasses when you finally do come back to the table....even the manager walked by looked at the table in disgust but didn't bother to stop and say anything. Clearly she looked at the table and did a double take. Maybe you should have stopped and either grabbed some dishes or said I'll get someone over right away to clear this and get you some refills?? No....refilling those napkins and salt shakers was way more important to you. Because the food was pretty decent as you would expect I rate it as a 2 star. If I based this on service alone a 0. Good luck to you and your thirst glands at this location. read more

Horrible serve rude waitress. Manager didn't really seem to care. Chicken strip had no chicken, only breading.

We came to Chili's because we both like the 2 for 20 deal. We sat down and waited 15 minutes before Ashely, our server, noticed us sitting there looking around. We weren't in her section, but she took care of us right away. Our appetizer was really good! We got our food and my potatoes were cold and my partners pasta was also cold. We brought it to Ashley's attention and she right away grabbed her manager, Brian. He came out and greeted us, and was very nice and calm about the situation. He remade the food we ordered, and quickly; he also threw in dessert on the house. We are very pleased with the service we received and highly recommend this Chili's location! read more

They have some good food. The service is pretty fast. Prices are ok. Order to go is pretty awesome and fast. Friendly staff.

The 27th Street Restaurant is awful. Our Waitress was texting while our food was getting cold. She rolled her eyes when I made a comment to her about her attitude. Food was decent for a franchise, not too expensive read more

Great burger. Done to perfection. Cheese curds where awesome. And at last very tasty margaritas.

I love going to Chili's; their food is incredible and they seem to amaze me with new enticing entrees. The promotion of 2 for $20 is perfect for my husband and I to have an inexpensive night out either with or without our children. I LOVE THE CHIPS AND QUESO!!! Also, your burgers are so amazing and delicious. (My mouth is watering as I am typing this, I guess it's time for me to go to Chili's!) read more

I really don't even want to give it 1 star. Went there last Sunday for lunch with my kids and after we get our food I happen to notice crawling on the wall next to my son was a ROACH! I alerted a worker there and he went to get the manager. The manager then comes over to us and asked what is that and I told him it's a roach and he stated "oh no it's not a roach it's something else." Then picks it up and walks away. He then comes back to tell me that he has called his pest control company about it. I can't believe he even tried to down play it! Well.....Not even a few minutes later I'm fixing another fajita and as I was putting the onions on my tortilla I noticed a HAIR. Now mind you I had to dig under the meat and peppers to get to the onions. I alerted our waitress and she went to get the manager. He came out asking me if I wanted a new meal. By that point I was just done. The waitress then told me that he took off about $30 dollars from my bill. I felt that with everything that I went through I shouldn't had to pay anything!!! I WILL NEVER COME BACK TO THIS RESTAURANT AGAIN! read more