We went for my brothers birthday on Sunday night. It was a busy night but, thankfully we got a booth table with no wait. ( my brother and mother have health issues.) The whole staff were very friendly, helpful and nice! I have to give "Savannah" our server , the highlight of the night. She was so patient, kind, friendly to us and especially to my mother. We all enjoyed the food!! read more

We eat there often but today we went to celebrate our son's 37th birthday so we had a party of 5, including 2 children (ages 8 & 10). We were greeted warmly by the hostess stand and were sat right away, probably around 4:30 pm (there was a short line forming as we left) The main reason we picked this place was the awesome kids menu, and well who doesn't want a nice ribeye on their birthday, right!!!. We started out with the blooming onion which came a cajan dipping sauce. For our meals we had the following: I had my coupon for a free entree from Veterans Day s I got the 6 oz sirloin, my two sides were salad with ranch and a baked potato. I did have to pay $7.99 for my entree because a ordered a shrimp. My husband and our son both had the 16 oz Ft Worth ribeyes with their sides both having a sweet potato. The kids each had hotdogs, one had a side of applesauce and the other had steak fries. I can not stress enough how much they did to accommodate and cater to the kids. They felt so grown up ordering themselves. Wish I had taken more pictured read more

Texas Roadhouse - Steakhouses Near Me - New Berlin, Wisconsin

Service was good, food ok. I have yet to get a steak cooked the way I ask for it. Also ordered the mushrooms and onions for my steak and received exactly 4 mushrooms for the extra change. I sent it back and told them to take it off my bill, which by the way they did not. Love the rolls and butter like everyone else. Overall it's ok but not my favorite. read more

I waited over an hour. Table after table was steated before my family and I. finally Iasked for a manager. The manger pointed out that there was a Spanish speaking host that was sitting others before us. After our talk I decided to leave. She said that she could seat me immediately... I ask how can you sit me now.... but not within our 20 min wait time. read more

Ok I'm a fan of Texas Roadhouse because the food is consist for a chain and the value vs taste vs pricy of other bbq joints it's a good fast food deal. It's not award winning bbq but it's ribs are smokey/tender fall off bone moist and no sauce for me because I like the plain Jain flavor. The 6 hot warm fresh rolls are over abundant for a 1/2 slab of ribs with cinnamon butter. The chili with cheese and onion is ground beef instead of steak in the past but tasty. The mashed potatoes with brown gravy is average but good. Overall for $17.99 before tax it's a tasty comfort bbq meal at a decent price point for fresh fast food. read more

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Checked out Texas Roadhouse with a friend for his birthday. Texas Roadhouse is a great place to go for good steaks and drinks. You can carry a conversation at your table without having to shout. There is a lot of seating, and you're not too close to others when seated. We (3) ordered ribeyes 2 with just mushrooms while mine was with mushrooms and onion. I also got ribs. Everything was delicious. Each entree included 2 sides. Sides ordered were Salads, Green Beans, Baked Potato, buttered corn and seasoned rice. The buttered corn and season rice was just wonderful. If you're looking for a nice steak dinner on a budget, Texas Roadhouse is the place to go. We were greeted nicely by everyone at the host stand, and the bartender. Our server was also nice and attentive. She always checked on us to make sure we didn't need anything. read more

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I had a Grilled Chicken Salad with a Diet Coke. And I also had rolls. The service wasn't bad either. My only complaint is that Texas Roadhouse likes to do this thing where they announce peoples birthday. I get it Birthdays are important. For instance my birthday is next week. But I'm not going because I don't want them to announce my fucking birthday.That day their was a girl sitting beside me there. And she was turning 8 years old. Texas Roadhouse announced it to the entire fuckin restaurant. Other than that I had a good time at Texas Roadhouse. read more

Only our second time dining in person (we normally order to go) we decided to try the New Berlin location due to last year having such issues at the Waukesha location. To start with we used the waitlist feature on the app, very easy to use! There really wasn't a wait for the time we were going however we still used it and signed up when we were about 5 minutes away! We were quickly seated with a basket of fresh rolls! Our server was great all evening (Kaylanee) all the food was really good and we appreciated that was actually decent timing between the appetizer, salads/soup and then main dish. Which I feel is fully credit to the server and how they enter your order in the system! Fun fact they still do the peanuts you can ask the hostess for a bag of them- that is what the silver bucket on the table is for so you can place the shells! read more

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My visit in restaurant on Monday the week of 10/20 was fantastic. It was my first ever visit there and I was in for the week for work. They welcomed me in and made me feel like I was part of the family! Service was decent, refills were difficult to obtain but not horrible. The food was delicious! I enjoyed every bite! I got steak tips with a baked potato, corn, and applesauce. Basic but tasty. Peach sweet tea for my beverage. The second time was Thursday of the same week and I ordered take out. My food was missing items, they were out of tea and rolls and I paid for extra butter which they didn't include either. The appitizer was hard and far from fresh. The meal was a huge disappointment. I did speak to management the next day and they made it right so my hats off to them. read more

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Service and food was fast. Chicken fried steak was tasty. The green beans were in a weird sauce and would have been better on their own. Chili was a little lack luster. It's been years since we went but the chili quality has definitely gone down. The price was cheap though! We do not frequent chain food places but this wasn't bad for the price and convenience. read more

Well took my wife here today because it's was her 65th birthday. I told 3 people that works there and no one sangbher happy Birthday. We was there around 11:40 am. This morning not Busy at all. Very disappointing because I love embarrassing my Wife and too make her Smile. I had the 20 oz. Ribeye steak with the bone in Very fatty steak, also no a very good Meduim Rare steak. I'm from Texas and I love my medium rare Steaks. But very disappointed my sister in law said Y'all sang her Happy Birthday last Saturday. Today is March 1 2026.​ read more

Oh where do I start? Waitress was very nice for me, ordered a steak medium well, buuuut came back rather than a live animal. Playing was an absolute slop fest, with little care. Sent it back, but management gave it back and it was over cooked to hell...blackened, dry and extremely tough. Was quite embarrassing, and never again at this place. Horrible management no apology, I almost wanted to cry (actual tears), since I'm a guy I won't... Management didn't even take it off and was and soggy ass fries because the way they plated...EMBARRASSING! Also to note someone got sick I believe and the ambulance was there? Not sure if it is a safe place to eat... read more

Texas Roadhouse - Steakhouses Near Me - New Berlin, Wisconsin

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Wonderful experience! Our server Shelby was absolutely fabulous! Very efficient , courteous, and always there when we needed her!!! She definitely made our night!! Also, food was amazing!! We will be back!! Keep up the good work!!! read more

Great food, great service at this Texas Roadhouse location. I've dined here twice in the past couple months. The hot rolls and cinnamon butter are delicious to start. Each meal, the steaks have been prepared to perfection and seasoned well. We went with the combo platters because the fall-off-the-bone ribs are not to be ignored! The BBQ chicken served in the combo is very tender and juicy. I enjoy a good Caesar salad, and it comes out crisp, cold, with the perfect amount of dressing. I would have liked to have had the potato served on the side, as it didn't fit on the plate well, and my ribs were hanging off the side. The restaurant was full during both visits, yet we could still talk as the noise level was too loud. The server was efficient, and the manager also checked in on us. I actually prefer steaks here to some higher end steakhouses I have visited. read more

Texas Roadhouse - Filet and Ribs Combo, loaded mashed potatoes - Steakhouses Near Me - New Berlin, Wisconsin

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My wife, pregnant daughter and I planned on having dinner at that location and we disagreed with Texas Roadhouse changing the terms and conditions "at will" with a coupon we received. I asked to speak to a manager, and a manger named Tiffany arrived. I asked her to provide a contact number for the corporate office. Her exact response to my request was, "do I need to google that for you?" As a customer facing manager, Tiffany either assumes that I am not of economic status to afford internet connection, or she assumes that I am not intelligent enough to search the internet to find the Texas Roadhouse contacts. Although I am not an expert in hospitality management, I believe that a more appropriate answer would have been to issue the corporate contact, or even to provide the general mangers contact. I firmly believe that a customer facing manager should not insult a customer's intelligence, nor should assume a customer's economic position. read more

They gave me an over done sirloin and insisted it was the ribeye I ordered. Truly unbelievable! I couldn't even choke it down it was dry. The chili was meh and the bleu cheese dressing didn't seem to have any bleu cheese. When I said I didn't want to pay for a ribeye I didn't get they took a few dollars off the bill but they acted like I was crazy. I knew this was the mcdonalds of steak houses going in (which is why I ordered the best they had) but I never expected that kind of dirty deal! read more

Yeehaw! I haven't been to TR in a VERY long time and this was my husband's first visit. We visited on a busy Friday night. We were impressed by how friendly all of the employees were and they were hustling! Our orders were taken and we received our drinks and rolls right away. The restaurant was clean and everyone was working together like a well-oiled machine. We enjoyed people watching while waiting for our food. Some groups were celebrating birthdays. We received our food and everything was yummy! The food was salty but I like salt, so it's not an issue for me. We had steaks, shrimp, salads, green beans and a baked potato. Plenty of leftovers to enjoy tomorrow and the price was fair. Keep doing you, Texas Roadhouse! read more

Texas Roadhouse - Steakhouses Near Me - New Berlin, Wisconsin

I've gone to this restaurant since I was little, and it is always an amazing time. The bread buns are delicious, the food in general is delicious, the staff is always so nice, and you always feel so welcome the moment you step in. Along with that, there is even a movie theater next door in case you want to see a movie after you eat. Amazing, in all! read more

For myself it was absolutely way too loud! I ordered a steak kebab and it was way overdone.

The first impression coming in, the Hostess greeted us, no smile. I said booth for 3 my daughter on her way. A Nurse running 10 minutes late. She refused to sit us! We are Seniors, hubby hard time walking. We had a Bday gift in large gift bag for my daughter. We also traveled 4 hrs to get there, wanted to order appetizer and drinks. NO WAY SHE SAID. HAVE TO WAIT. I said okay then two of us thinking we'd get a nice booth. No Way. I asked the girl Please give us a bigger booth, daughter here in the parking lot! Bless her heart she mDe it works. My daughter came. Later lady Manager came over to ask how we're doing?? I explained, she said a policy all guests must come in at same time. SERIOUSLY TEXAS ROADHOUSE GROW UP CHANGE YOUR POLICY!! THANK you. I told her the gal up front was very rude and that set the Tone. Not good with me. read more

Texas Roadhouse - Chicken Critter Salad, Excellent Smaller portions should be allowed. - Steakhouses Near Me - New Berlin, Wisconsin

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Service was very poor compared to other locations. Server too busy talking and being alone behind the bar had to keep up on making drinks. Bread was very " bark or burnt" that it was so unappealing to eat. Other than that restaurant was clean overall read more

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Last night we had 5 people in our group we had a waiter who reminded me as boomhower because he screwed up every order in our group even when we ordered a water and he brought a margarita instead and then charged for it read more

I ordered the ribs and they came out cold (room temp) . The manager tried to correct it and brought back the same slab somewhat heated. Awful. The fresh veggies were less than basic. Stay away. read more

Texas Roadhouse - Fresh veggies - Steakhouses Near Me - New Berlin, Wisconsin

Waitress messed up our order in multiple ways. Ordered country fried chicken but recieved country fried chicken instead. We also ordered Tater skins as an appetizer and never recieved them. She was also very slow to service. Took well over 5 minutes to get drinks (2 waters) and never even recieved a menu. I was 3pm and there was a total of 10 people in the restaurant at that time so it wasn't busy. No excuse just incompetence. Will not be going back to Texas roadhouse, only reason we went was to use up a gift card, wishing I would have sold or given it away. read more

My steak was so undercooked I was on my lunch break when I came in over there and got my food. I know stuff happened so I just let it go but I'll think twice before coming with you guys again I'm just being honest up until now everything was really good, but I can't stand the steak that has any blood in it and it was really bloody. read more

Sometimes it is just nice to go to Texas Road House to get some good, reasonably priced food. We took our twins there and it's nice to go somewhere loud where those delicious rolls come quick and are plentiful. The boys (and me) loved those rolls. Service was good and quick and our sirloins were flavorful and tender similar to a filet! I hadn't been there in years but really enjoyed it, though I missed the dancing! read more

Be aware...unless your entire party is present...YOU WILL NOT BE SEATED...PERIOD!!Otherwise, food and service is excellent. The menu will appeal to all tastes and the servuce is top notch. Plenty of parking in their own lot. I have visited several Texas Roadhouse restaurants and they were all great. read more

I registered on the application online for 6 people and a highchair on the wait-list. It a was a 44-50 minute wait. I waited and then checked in when the whole party had arrived. I waited an additional 10-15 minutes to be seated. I had 4 adults and two children 5 and 10. Also a 6 month old baby. They sat us at a table that was not able to sit 6 people and highchair. I asked the waiter since we were not seated comfortably or even fit at the table if they could pull the table next to us to fit us. When that pair was done eating. The waited said he would ask. Then other people left that seated table and it was getting cleaned. And before they sat another table there. I informed them again that we had requested the additional space since we did not fit at the table. The waiter then said he asked the manager. The manager said no. Without even coming to see how uncomfortable and limited space there was to eat. I then requested before they sat another group to ask the manager to come to our table. They continue to bring a group of three people to be seated in six person table. It was two small tables put together. When a booth straight across from where we were was about to be open. Mind you that they had sat two adults and highchair at a 6 person table that they had sat down right before us. And they were saying they couldn't accommodate my family. At this point the manager came. I asked her if how we were seated looked comfortable or even reasonable that we are crammed in this booth. She asked me how did request the seating on the wait-list. I told her I requested 6 people seated and a baby in a highchair. Also they did not give me highchair because obviously it didn't fit in the cramped corner seating area they place us in. My baby is 6 months old and they gave me boosters seat. She is not capable of seating in that. We needed the high chair so that we could position her car seat in. There was not even room to get the table or even fit the car seat in booth. The manager agreed that the table did not seat us comfortable but began to blame us for not correctly registering on the wait list. She said that they assumed that my group was five and highchair. I then asked her were on your application does it stated that you assumed the high chair is part of 6 people. She said it doesn't say that they just assumed. Then I proceeded to ask. If that was case. When I checked in with my group and they noticed I had 6 people and a baby. Why was this not addressed then. So they would seat us appropriately. She said had no answer. Just to tell me that my family would have to get up and go back and wait again for seating to open up. We were already seated and drinks and appetizers ordered. She expected us to get back up and wait again. When there was a side table they could pull right next to us to accommodate my group. Since they didn't even clean up yet or seat the table. It was not a unreasonable request. As we were talking her, her staff cleaned the table and sat a family of three there. She was even telling her staff why they sat them there. She was unwilling to accommodate us. Then a bigger table open up. And she ask if we would like to move. So I had to get my family of 6 and 6 month old baby up and move across the dinner room. Even though we were already seated and there was an additional table they could of just moved over to make the seating area comfortable and reasonable. I am beyond disappointed and upset. In the treatment and customer service I received from both the waiters, the manager on shift. Even though every one could clearly see that this seating area did not work for my family. And the fact that I had to go back and forth with the manager and then her try to blame me. When her reasoning did not make no sense. I am beyond disappointed. This has always been my tradition to come to Texas Roadhouse on my birthday. To say the least my night was ruined. I had lost my appetite I couldn't even finish or enjoy my time with my family. After this experience I am sad to say I don't want to come back and celebrate special occasions or dine in anymore. If you could please train you staff on customer service and problem solving. I would greatly appreciate it. * The waitress I had did go above and beyond to make my night better. So I would like to praise her in genuinely trying to make my night better . read more

Even though there was enough room in the restaurant for those of us waiting for tables were forced to sit. The staff forced everyone waiting for a table to wait outside where the temperature was only in the teens. read more

Food was great. Server was not. We sat inside the bar area, at a table made for two people. My friend and I had not seen each other in a very long time. I was barely done with my dinner when the server asked if we wanted a take home box. She was not friendly and made it obvious she wanted us to leave. After we completed dinner and boxed up the food, we gave her $9.00 tip. She kept cleaning off the table, took my friend's drink away. Her hints were obvious and rude. I get they are busy and she wanted more tips but outright rude. I would go again but would not want to be served by her again. read more

I was in Milwaukee because my mom just passed away. My family flew in from all over the country, so I thought it would be nice to take them out after making her final arrangements. I called for a large party, was transferred to the manager, who was possibly one of the rudest people I have ever encountered. She said yeah, a table will be ready at 3 and hung up. My family gets there, and they asked if we called. I said yes. But that they didn't allow us to give them out name. She said very loudly, almost screaming. "yeah, we will have your table ready, wait over there!" And started shooing us away and pointing her finger. . My husband, was floored. He said "excuse me", to which she screamed, "I said to wait over there!!!, and started pointing to the front like a maniac. My husband is a tall, very intimidating man, who most people look at and think is a scary looking guy. To say he has never been talked down to would be an understatement. Because I had just lost my mom, he didn't say anything. Which is probably a good thing for her. He If the manager is going to be a rude "person" to customers, then perhaps she shouldn't be working In the front with the public. read more

Best customer service I've had in a long time! Aaron did amazing. I drive 20 minutes past a location closer to my house to come to this location. read more

We recently went to Texas Roadhouse for my wife's birthday. I don't know if they still do the ridiculous saddle thing, so we kept quiet about it. A complimentary beverage or appetizer would be a nice gesture instead of a saddle and public spectacle. The steaks were good, though I ordered mine medium-well and it was basically medium. If they are going to err, I would rather have them err on the side of being a little too red rather than overdone. All in all though, the food was good and so was the service. My one complaint is the sheer number of times we get asked how the food is. During a typical dinner, we get asked 3-5 times. There is no reason for the assistant manager to ask. Seriously, once is enough. Finally, upon our arrival we are always asked if we have been there before and we always say we have been here many times. Then, as if on que, the waitstaff goes on to say "then you know all about our fresh-baked rolls ....... yadda yadda yadda." Yes! We know all about them! We've had them dozens of times! Please please PLEASE stop with the rehearsed lines. read more

Wanted to go somewhere for lunch and chose here. I love their bbq chicken dinner! We had this and their potato skin appetizers. The green beans that came with the dinner had a smokey bbq flavor to it which gave it a nice edge. Tried their original margarita with a kicker of their blue agave tequila! That was smooth tequila and a really great drink. Not too sweet and not too sour. Definitely would order it again. The potatoes skins were good, your typical skins apps. Nothing too special. They give military discounts which was really nice! Our waitress wasn't very knowledgeable about the beers seeming she was 18 years old (which she shouldn't be) but she still made the effort to learn and make sure we were satisfied with our meal and drinks!! If we come back I would want to have her as a server. She was attentive and super friendly!! read more

Texas Roadhouse - Margarita original - Steakhouses Near Me - New Berlin, Wisconsin

The Sevice sucked!The bread was dry. Steak was overcooked. And I'm never going here again.

Ribs were over cooked so that they were tuff. Had to send them back because they were not ..""Mucrowaved"" enough. Mac n cheese was dry...nooo sauce also cold...nosiness and just not the place for the money to spend for a relaxing dinner or a HOT one!!! Won't go back. read more

Place a to go order for a dozen rolls. Waited 30 minutes with no other to go order customers arriving to pick up orders Went in to inquire and was told my order wasn't ready yet. I explained it was only a dozen rolls! Grab a dozen out of the baskets in the window and be done already. DON'T DO CARRYOUT HERE!!!! read more

Good value for the money, full rack of ribs dinner enough for 2 people and still had some leftovers.

This restaurant and its staff deserves zero stars. Our server Jordan was rude. Was training someone that she ignored and even complained to us that she "hates training" and that "it's a waste of her time" The manager who I think was named Andy came around and asked if everything was ok. We said no! Our server was rude and we definitely weren't happy. He just said "I'll look into it" never came back. So neither will we. Horrible! read more

Returned here after contacting corporate about my previous experience. I wasn't expecting anything, but, to my surprise, they gave me a gift certificate. Hubs and I came in on a Saturday night and both ordered steaks. He got a bone-in ribeye and I got a thick cut New York strip. We both ordered them smothered in mushrooms. Delicious! For a mid-grade steakhouse, the dinners were perfect. This meal was miles above the other meal I had here, so I'm glad to know that TR can, in fact, put out a decent meal. My steak was perfectly cooked and was enhanced with the addition of the mushrooms. Adding a sauce would have ruined it. The potatoes and corn that I chose for my sides were also very good, as were the complimentary rolls and peanuts. The atmosphere was more vibrant and active, but not obnoxious, and our server, Mike, was friendly, attentive and enthusiastic in his job. Good job, TR, you totally turned it around for me, and I would definitely return! read more

Texas Roadhouse - Strawberry margarita. - Steakhouses Near Me - New Berlin, Wisconsin

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