I hate leaving bad reviews, but there was a lack of management and the place was a mess. There were multiple tables not busted and because of this we left and was seated at Logan's Roadhouse within three minutes. read more

Ordered curbside to go online. Total joke. 10 minutes after they were supposed to bring my food out , I go in looking for it. The girl had no idea who I was, and just put my order in at that moment. 30 minutes later, I get my food. Horrible read more

The literal best night of my life. I honestly do not know how to explain how good of an experience I had. Our server was the most kind, considerate, and attentive person I have ever met (I so wish l remembered his name because he deserves the world). The chips and salsa were amazing, the loaded baked potato soup was so cheesy that each bite was stringy, and the burger was cooked to absolute perfection. Chili's is now my new favorite place. read more

Food was great, service was great. Our waitress was very attentive. Awesome experience at this Chili's location. I'd go back again.

We went in and waited for 10 minutes and decided to walk out. No one said hello how are you. Didn't take our drink order. This has happened multiple times. We keep giving it a chance. We will not be back. read more

The smell of marijuana coming from our server was disgusting and overpowering we couldn't enjoy our meal.

Horrible service every time we try to eat here! This last time, we went in, were seated at a table and waited about 10 minutes and still no server came to the table to ask for our drink order. We just got up and walked out. Will not be eating at the Chili's in Foultondale, AL again! read more

Friendly service, good food, clean restaurant. Solid chili's! They have good specials! The burger and loaded fries hit the spot! I've also tried the loaded chicken and it's delicious. read more

As of today 5 month later, still haven't heard anything from the management of this location. Wow not a sorry to hear, or how could we improve your experience, nothing. This tells me this is still a stay away from here place. Warning folks please read my review about this location and stay clear. Unless they prove that they have different management and not the same thuggish staff, I wouldn't send an ex to go eat here! read more

I normally don't rate a restaurant after the first visit but after the experience I just had it was a must. Customer service at this location is horrible. My husband and I were headed back to Huntsville and decided to stop on our way back home. Needless to say it was bad idea. We asked to be seated in a booth that was near the bar area with football on the televisions. This location only had four televisions and they were only on one side.There were three open booths, but the server did not want to seat us. She proceeded to ask the bar tender if it was okay and he must have said no. So we were seated elsewhere. Within 5 minutes of being seated, two different couples of another "race" were seated in those same booths that we previously asked for. Without hesitation, we just got up and left. read more

This is the WORSE Chili's in the country. Chicken served raw. I left hungry, my wife's chicken was raw. We both left without eating our meals. AVOID THIS PLACE! read more

I ordered take out and it was horrible. I've ate in this particular place numerous times as a done in customer so to say I was dissatisfied is a understatement. They simply did the bare minimum for a quesadilla. There was no ranch no nothing. I ordered a Dr pepper but received a sweet tea with the excuse that the drink machines was broken..Very disappointed read more

So far....4:42pm sitting at the table for after 6 mins a server still has not even come to our table to take our drink order. Pressed the call server button on this electronic kiosk sitting on every table. Still no one has come. But workers are walking by just staring at us. Finally!!! 5:56 After 10additional mins, (by now i was ready to get up and leave.) A waiter walked passed and asked if we been helped! My response. NOPE! He takes our drink and food orders, and says he'll just be serving us today, way to step up!! You get a star for stepping up. Drinks come.... no straws...hmm. 5:06 appetizer comes out, no plates. Flag down the server again... ask for plates, he comes back with dirty ones, asked if he can get a clean one, he says "sorry I didn't see that".... I didn't know if you grabbed plays from a clean pile you have to "see" it. 5:21 food comes out.... it's room temp. my husband got the chipotle chicken bowl. Its loaded with rice and cheese... so disappointing. I got the chicken cajun pasta, it has never failed me at other locations.... I couldn't take a second bite how salty it was. Over all experience... poor! I really love chili's too. One of my favorite restaurants. But this location has failed me. Only uplifting thing about this place was being able to check out at the table. Which was the fastest this evening. read more

Stopped by on a Sunday afternoon for a quick meal of soup and salad. It was not a quick meal at all. They were busy but not crazy busy when we got there, only on about a 5 minute wait, which was nice. Service was okay; the waitress was training someone and had more tables than she probably should have on such a busy day. She did the best she could given the circumstances. The food is why this location is getting such a low rating. All 3 of us at the table ordered the same thing, soup and salad. That order is usually is very fast and good. It took about 15 minutes before the waitress told us the soup was ready but not the salad and if we wanted to get our soup. Totally okay with that coming out first so we went ahead and got our soup. We finished and then waited to get salad...it took about 30 minutes from sitting down to finally get a side Caesar salad and when it came out it just wasn't that great. read more

We are from Florida where there is a chili's on every corner, at least that's what it feels like. They were always a great place to go with our family of five, everyone could find something to enjoy. When we moved here we were very disappointed there was not one nearby in Hoover. We made a trip north to attend an event and were very excited to find a chili's nearby.. The excitement dwindled quickly. We ordered chips and skillet queso.. Chips were a greasey disgusting mess and the queso was cold. We asked for a new batch and they were the same way. Our server was slow to attend to us and the food in general left a lot to be desired. Seemed most of it must have been waiting in the window a minute because none of the food was hot.. Just the plates. We were really disappointed considering the experience we were used to at the chili's in Florida. Sadly, this seems to be a theme with a lot of places we had in Florida compared to the same place here in Alabama. read more

Bartender waited on us and had a very short snooty tone throughout our entire meal. She acted as if we were inconveniencing her....not to mention food was horrible. Tacos were so dry they weren't edible until u doused them with sour cream and salsa, also...triple dipper was brought out cold and dry as hell also. Hard to find a chilis worth a flip anymore:/ read more

Service is always pretty good - but if you want people to stay around, invest in sports packages. Doubt you'll see me again.

Worst experience ever!! Went on a Wednesday night it was not busy at all. Drinks were horrible..waited 25min for food..finally went to manager and told him we were leaving. Went to Applebee's and got the service we wanted. Will never be back again!! read more

Ordered chicken enchiladas and they came out with the cheese not melted and the chicken was cold like it just got dumped out of a can. Took one bite and spit it out. After 5 minutes the manager finally came over and said I didn't have to pay for the food but had to pay for my drink. They obviously don't understand customer experience. Stay away. read more

Last night Birmingham was hit by a snow storm. Five of us made it back to the hotel after a long day, looking for a hot meal. Almost all restaurants in the area were dark, but Chile's beckoned with cars in the parking lot and televisions glowing. Wait - the doors are locked?! The man inside gestured "no", but wouldn't speak. Sent us away into the night. Thanks for nothing, Chile's. :-( read more

I see there are two other bad reviews on the same night. Obviously they have problems. It's obvious to me now why they didn't hardly have any customers on a Friday night which would be extremely unusual for a chili's. Go somewhere else read more

The poor rating is solely based on the poor service we always receive. I've always liked the menu selection and most of the time love the food, but the service is always horrible. But it stays crowded so apparently not everyone feels that way. read more

Waitress was great. Food was just a honest let down. The pasta sauce was extremely thick just felt heavy going down. Had to send back two burgers and even when returned they were missing many ingredients. I'd still give this place a try just keep realistic expectations for it is... a Chili's. read more

It was horrible late after receiving a text that it was ready. Salad extra small with melted cheese. Pasta overcooked, chicken like rubber, and even the drink was flat. My daughter said it smelled awful in the restaurant and there were bugs read more

Went to Chilli's in Fultondale tonight for dinner and the service was horrible!!!! Do not waste your time! We waited at our table for 45 minutes to an hour for our food and drinks and our food was cold and the ice in our drinks was gone! The staff were fighting and they called the police on a guy that didn't want to pay for cold food! read more

Baby back ribs and guacamole were good did take out and food was ready when I arrived still miss Ruby Tuesday that was in Vestavia but this was good read more

Chillis Restraunt has completely went downhill. I ordered a grilled chicken salad and the chicken was slimy and cold. You can tell they use cheap frozen chicken. My mother got the grilled chicken pasta and it was also cold. When we told the waiter he even said yeah we just had another customer sent theirs back for the same thing. My wife got chicken quesadillas and they appeared to be setting a while and also had the frozen slimy chicken in them. I will have to say the chips and salsa were really good because that's all I ate. We waited 40 minutes on our food so we were thinking at least it will be fresh... We were wrong. I will not ever go back due to the poor food quality. read more

Didn't take longer then 5 minutes to decide to leave. Hostess staff was not helpful and not very professional. Whole store was dirty. We had 7 in our group and there was another group of 10 that left too. Seemed very disorganized! read more

My wife and I eat here fairly regularly, and we love the food quality and service (for the most part). If you catch Zach bartending, I suggest dining with him, but other than that, I'd avoid the bar. Overall a great experience and affordable dining! read more

VERY SLOW service. My wife's food was cold. My kids didn't get the fries we ordered until they were almost done with their entrée and my food came once everyone else was finished eating. #nevergoingback toChili'sagain read more

Went there for dinner tonight. Food was decent at best. There was a huge fight in the kitchen and they were cussing and yelling at each other and the whole restaurant could hear it. It stopped but then started again a few moments later. Come on!!!! Be classier. read more

We went on a Sunday afternoon. There were probably half the tables empty. We waited for 20-30 minutes on a server and no one came by. There were 2 waitresses texting at a table. We eventually left. They didn't seem to care. The manager was no where to be seen. I see why they weren't busy and other nearby restaurants are packed. read more

We had the Fajita. The tortillas were cold, the container that they come in was filthy. I didn't even want to touch it without a napkin. The food was not good. The carnitas was warmed up in a microwave. This is the first time that I have ever visited a Chilies and it will probably be a last. The waitress was very good but the place was mostly empty. I wish that I had checked Yelp before going here. read more

So you order a drink that is posted on the menu. Drink is received and is not the item ordered. I had to go to the bar myself as the waitress hadn't been back by the table. The bartender says that it is the drink I ordered but they are out of Sprite so she substituted pineapple juice...In what universe is pineapple juice a substitute for Sprite? Food items were served cold and overcooked. If New Year's Eve is going to put your restaurant in such sad shape on New Year's Day, you may as well just lock the doors instead of serving garbage. read more

I give a 3 star rating because the food and drinks were awesome and so was the service. I was really impressed with our server, very fast and efficient! But the place was dirty, the curb appeal was awful as they say. I have many years experience in restaurants and so did the person who ate with me, we both discussed how dirty the tables were. The kicker was the manager was sitting at the bar eating which I don't have a problem with as long as there aren't dirty tables next to you and 2 tables that have been failed to be greeted. I know it was 11pm but they state they stay open until 12 the place was dead, there was no excuse for me or anyone else to sit at a dirty table like we did! read more

On the way back to FL, road fatigue was setting in so I picked this exit for an overnight stay based on the choice of hotels and restaurants. Across from the Hampton where I was staying (that's another story!) is a Chilis. OK, I was always fond of their tequila lime chicken breast and they make decent margaritas, so let's give it a go. Restaurant is crowded including the booths at the bar area but the bar is fairly open. Bar keep is also waiting tables which is never a good sign when busy, but he gets to me fairly quick. I have a top shelf Margarita. Tasty but served in a small glass for $9 bucks. No wonder they don't put drink prices on the menu! Anyway, ordered my fave and he says kitchen is backed up. No problem: no where to go and I'll switch to $3 drafts and watch some B'Ball. Salad comes with no problem; getting an extra dressing was a problem. That was a 10 minute ordeal. When the food finally arrives it looks like dog food. A char grilled breast floating on a sea of watery black beans, mixed with rice and soggy chips. This is a non starter. I ask to speak with the manger but she's in back helping to cook! I decide to swap this for a steak with loaded mashed potatoes and broccoli. Another long wait. Steak arrives and manager says she will be right back with bread. Never see her again! To my surprise, the steak was cooked as requested and was tender but had been heavily seasoned (to be expected at these chains). Still good and the sides were well prepared so you get a two. By this time I've lost track of time and (beers) and I'm ready to chill out in my room and for this ordeal the bar tender comped me a beer! So, if you're traveling on I65 and you want to make a stop either for overnight or dinner, I would advise you to push on to the next exit! read more

This place is acceptable but not that great, its kinda slow, the food is just ok. There were nice I guess, there are just alot better places to go. read more

Horrible experience. Our server was awful and only came to the table two times the entire visit. He was also very rude. I decided to leave a cash tip and pay with my card. I checked my bank balance and the guy added himself a 15$ tip on my card!!! I had to go get refunded by the manager. I will never eat at this Chili's again. The server still works there. read more

I love to go to Chili's! I can't go without ordering the Southwestern Eggrolls. I have my favorite dishes like the fajitas, Monterey Chicken and, of course, I gotta have my babyback ribs! The burgers are great, too; they are real burgers - not the processed patties like a lot of places serve you. There are so many things on the menu, that I still haven't tried everything. So, I have to keep going back . . . right? read more

Hands down worst chili's ever! Hostess made us wait 10 minutes for a table of four when the restaurant was nearly empty. They sat my family with kids right next to the bar by people that had clearly been drinking awhile, based on their nasty language. It took almost 20 minutes to get our chips and salsa to our table and when they got there, they were cold, stale, and covered in oil. We hardly ever saw our waitress because she was too busy making drinks for the bar and walking around and talking with other employees. We spoke to the manager and she got attitude with us and rolled her eyes as she walked away. Our food finally arrived a little over an hour after we ordered, and it was cold and didn't even come close to the standard of other chili's restaurants. There was a nasty smell throughout the entire restaurant and all the workers act as though they've never worked anywhere before in their lives. Don't come here because you'll regret it. Worst service and experience from a restaurant I've ever seen! read more