I live less than 3 miles from this dump! I have not missed the poor service, nasty ass food, or the the short shots of tequila. Never will they ever get another dime out of me. Even though the veggie pattie was good. read more

I will never go again. This is the 2nd time in 2 visits that I have waited a hour to get my food. 5 I repeat 5 families came after me. They got they food and left. Wow. Ask the manage what was going on? They saw they were crowded. This is a ongoing thing. I will never go again. read more

Walked in at 10:30 on a saturday night - nobody greeted us for over 10 mins - we sat ourselves- 20 mins for drinks. 20 mins after she took out orders - she remembered to put in our order. she bold face told me she put it in but it did show in the computer until after i saw her put it in. Lots of help standing around - no idea why they are dysfunctional! read more

People need to understand that this is a restaurant, you need to understand it will be busy and there will be a wait on the weekends! Servers are busy and have other tables to attend. If you're not going to tip, or only complain. Go somewhere else :) read more

Service was good, but the food was horrible. The quarterly changing menu sucks too. Go back to the basics....Cobb salad, seasoned meats, variety of burgers, bone in appetizers....I could go on. read more

NASTY!!!!!!! Food on the floor, trash and cups all over the floor, tables that had not been cleaned, sticky floors and used sanitary napkins on the floor in the bathrooms, the bathroom was just disgusting and unattended for what looked like days. If that wasn't enough the manager was rude. I have been to this location on several locations and it has always been slow like I have to take my glass to the bar to get refilled because the waiter is MIA. I have tried this location since it opened and the service has always been horrible but this time was my last time!!!! read more

My appetizer took 30 minutes to come out and when it finally did it was clearly not hot. When I got done with my appetizer I still had to wait for my food. It was a busy night at the restaurant but I was still disappointed that it turned into a 2 hour dinner when it didn't have to be. read more

Smoking in the bar makes the eating environment uncomfortable for a non smoker.Food and service was good though.

We come to this Chili's very often. Usually it's on a Thursday night, because of the happy hour and we always sit in the bar. I've never really had a bad experience up until this last time. The server was someone who we had never seen before. And she looked dis-engaged the entire time we were there. She was waiting on a lot of tables in the bar, and everytime she would pick up dirty plates she would heavily slam them into the dirty bucket area. It was very obnoxious. It also took forever to get our check, we had to flag her down and ask for it. We were there about 2 hours. I will return because i like the other servers who usually see us and free chips and salsa on thursday evenings is hard to pass up on! Maybe next time i will have a better experience. read more

Normal Chilis. They all do a good job of delivering consistency. I had a Caribbean salad here, and it was just drenched in dressing. Everything else was fine. Good service, normal times to get food, I guess I'd just be safer getting dressing on the side next time. Only other issue was having to wait and look around at staff wondering when we would be seated. read more

Very upset today my husband and I met for lunch at Chillis . The waitress brought our chips n salsa while we waited for our food. 30 min passed and she comes back asking us has our food came out yet? We're looking at her like you tell us if our food came out ? Well she goes and checks on our food and she comes back to tell us someone else took our order so there now working on our order. Well I really think she forgot to put in our order . It was very upsetting because it was time for me to go have to go back to work my lunch hour was gone. This is the first time this happens but just make sure if you eat here that your keeping up with how long they take with your order specially if your on your lunch break . read more

Whatever you do avoid going to this place on a Sunday. My wings were ice cold and my friend ordered a medium rare Sirloin and got a well done steak that you could eat in two bites on a plate that had an amount of broccoli that could feed the vegan nation. All while no manager or anybody seemed to care. The only reason I tipped the waiter a dollar was because he looked like JP from grandmas boy and who've made for some good robot laughs. I was hoping he would fill my water up in robot character. Beeeeww beeeew druuuur zeeeet. read more

I was trying to eat here but didn't even get sat down. I sat myself and I get that their busy, but the fact that they didn't come ask for our drinks nor orders after I asked to get helped is just horrible customer service. I wouldn't recommend, it's a waste of a hour. read more

I've been to this Chilis a few times. It always has great service and good food. Definitely a quick and good place to get dinner.

Came in at 8:50pm and waited 10 minutes for the host to notice me. It is now 9:40pm and my food has not come out. A manager, nor my waiter has come out to apologize why the food is taking so long. It is only my family and a couple in one section of the restaurant. If I knew it would take this long, I would have gone to a drive though for food. Horrible service! Definitely stay away from this Chilis location!!!! read more

Great experience!!! Was greeted right away by a wonderful waiter. Chris Page was our waiters name and he was very pleasant & attentive. Food was good but service was the best!!! Would definitely recommend and go back. read more

I went to the one in Humble and it sucked never will I go back. The waiter had way too many tables and our food took forever. When I went to talk with the manager he told me it takes longer with ribs and more people. Well that was a God dam lie the people next to us came in way after us and had ribs and steak with 3 people and we had 4. The people other table got there food before us and we order the same time. So you tell me what's wrong with this picture. Don't worry I will never go back the service sucked and manager had an excuse instead of correcting the problem. read more

Horrible Service. My coworkers all placed separate orders online and paid for their own. I arrived at 1110 am to pick up our 1115 order. The to go waitress, Candice, looked at us and did not say a word. She walked into the kitchen. Came back with, who I am assuming was the manager. He also did not speak. Candice asked if we were placing an order or picking up. I gave her the orders. She left again while the manager stayed there to work on the register. He never once said a word to us. As she brought our orders one by one several minutes apart, she became annoyed with me as I informed her of missing items or incorrect orders. I had to tell her several times that I incorrectly selected diet coke but meant regular coke. I also had to tell her we were still missing an order which seemed to tick her off more. Then I had to tell her that we were still missing corn. She went to the back, brought the corn back and tossed it on the counter. She also packed our ice cream in with our hot food. Needless to say, we will not be back to this location. In addition, the restaurant smelled like dirty mop water. We appeared to be the first customers of the day. There was absolutely no reason for them to be so rude. read more

I always loved chilis, especially for their deserts. But went last month and wasn't so impress then again last night was a game changer for family dining for me. The server was sweet and I feel sorry I have to give her a bad review. I believe it's the training. But the food was horrific. I so regret for not taking a picture but can describe. Wife and son ordered steaks. They looked like they were defrosted in cold water and turned grey. Then seared quickly on both sides then served, leaving them still grey with a smell that I know it came from old meat. My baby back ribs were fine but seemed to cool down when served because waiting on steaks. Wasn't busy at all and not sure what went wrong. Hopefully I can start seeing good review so I can start going back. But last night I wasn't nauseated but I just wanted to get the food out of me. Get it together Chili's! read more

The to-go hostess got in an argument with one of the customers. She was obviously overwhelmed with too many orders but should have had another person to help her. After 25 min wait they were just getting my order in to cook when i ordered online. 7 ppl came in after i did and all left before i did. Hostess or manager didn't even apologize for not having my order ready or for waiting almost half an hour. Unhappy with their service. read more

TERRIBLE SERVICE. Waited 15 minutes to be seated and we were the only people in line. Food came out cold we sent it back it's looked as if the three it on the grill and threw it back on the plate all mixed together. Ridiculous after 3 visits this is my last time ever coming here. read more

This was the last straw!!! I live in the area and have repeatedly tried this location trying to give it a chance, but never again! I wish I could give zero stars! My husband and I came in for dinner and waited for 10 minutes to be seated, no one ever acknowledged us and we left. I have three manager's business cards and have called, only to get hung up on! SMH! read more

Chilis all together sucks they change their menu like most people change socks. But this one is especially bad had to flag waiter down to order food was not prepared properly. Won't ever go back that's for sure. read more

This is by far the worst Chili's I've ever been to. I went in yesterday and ordered a burger to go. When I was handed my burger, the to go box was open inside the bag and the bar tender didn't even care. He was like "Here's your food dude". Just a few minutes before that, I saw him do the most disgusting thing ever. He had a ragged bandaid on his thumb. As he was bringing some guy's plate out of the back his ragged bandaid thumb was literally in this guy's plate. He hands the guy the plate, says "Oh man that looks great bro", then licks his thumb. I couldn't believe my eyes. Back to my dish......my burger was cold, bread was hard, and fries were on the brink of being stale. Clearly my order had been done for a while and had just sat there. read more

My mom and I made an online order for curbside pickup today for dinner. When we showed up, they couldn't find her order that we had submitted 30 minutes earlier. After a little looking, the new manager David came out and offered to help us find where the order might have gone, even though he was leaving for the day after working since 8AM. He called two other nearby locations for us just in case it might have accidentally been misplaced. No dice. We all decided to remake the order while my mom checked where the original went on her phone. Lo and behold, it went to her home location in Sugar Land by our mistake. Even so, David continued to bend over backwards for us by calling the other location to cancel the order for us and get our refund started. The new order was rushed and we got it so fast! Everything was made exactly how we wanted and it was all thanks to the new GM David. Hes truly the best, and I'm so glad he was there to be such a big help! All other staff we interacted with were also very courteous and understanding. read more

Slow service. Empty dirty tables all around. Lackluster staff. Steak overlooked and asparagus undercooked. Salmon cooked till it had no color left. Sweet potato fries served cold. Very disappointed. read more

This place during lunch hours is very slow. I ordered the fajita nachos , the meat on the nachos wasn't fajitas it was Philly cheesesteak meat, the manager admitted to it after our talk. The smoke carrying over from the bar is very irritating. My advice , go to another chilies. read more

Met friends there and waited forever to get menu's then my order was never taken...they use fake chicken now...this place is horrible only thing I would get is a burger service and any other item on the menu is terrible read more

This place is completely horrible, worst service I've ever had in my life. My wife and I asked for chips and dip and they were all out, but then we see people coming out the back with fresh chips and salsa... my wife asked for a glass of wine and they didn't have a wine opener (how do you have a bar and not have a wine opener or a spare??). I asked for dessert and guess what... they didn't have it. THEN the waitress brings out my ticket without asking if we wanted another drink (we did) but because of this waitresses audacity we felt obligated to end the night early. We will never return. read more

There is no way this restaurant deserves any star but what can I do? A very long story but suffice to say, Chili's Corporate Office will be contacted. A manager by the name of Nestor has no business dealing with customers...rude, unprofessional and patronizing. When the employees working there tell me what a jerk he is, I'm not going to contradict them. Because he messed up a to go order he informed me that when I called to place the order I should have talked to him. Uh...up until 30 seconds ago I didn't know you existed. And when I told him I was calling corporate he scurried back into the kitchen telling the staff I was going to call corporate about him. I got the funny feeling this will not be the first time corporate has gotten a call concerning Nestor. read more

This location is pretty good on customer service, getting to know their customers & holding convo if you're sitting at the bar. (I don't need convo but appreciate the gesture). Anyhoo, I order-to-go most times & I just appreciate that I'm already in the system & they typically know what I want. Thumbs up. read more

I was here on Super Bowl Sunday. When I first entered there was no one to greet us which is odd so we waited for 10 minutes until the bartender seen us and called the young man to come and Brett us. He seats us we notice there is only one person at a booth in the entire restaurant. We get seated and wait for someone to notify our waiter that we were there. She comes up and she greets us. We told her to give us just a few minutes as in we will find out quickly what we wanted to order and she comes back literally 15-20 minutes later. I was being as patient as I could when my husband peaked over and noticed she was chatting with 4 associates. He makes eye contact and she comes over. She finally take our order and I had to flag her back because the kios for our chilis points didn't have a battery. She takes about 10 minutes to get that. We waited 30-45 minutes as she sat and talked once again for our food for a restaurant that was almost empty. Then when she does bring our food out she drops the main things that go with our meal and the top of our food was hot like it was sitting under a lamp and the middle was cold. I told my husband to spot the to go plates and we will take our food home. I was through. She asked to do the check and I specifically told her that I would do it from the kios she ignores that and when I go to pay it's gone off the screen. At this point I'm about to blow. I called the restaurant thinking it was that location and asked for the manager to come to the table. Poor Sara at the kingwood location was so sweet but it wasn't the one I was located at. The waiter comes back to the table and I told her I was waiting on Sarah and she said "if she told you that was her name she lied to you." She laid the bill on the table we paid and I got the hell out out there before I went completely off. If she new I was waiting on a manager why did she go and grab hers?! I called as soon as I got home to find out I had called the wrong store at first and I ended speaking to Emanuel the manager on duty. He was so understand and so kind hearted I give kudos to him just getting there and trying to get it back in shape. Emanuel needs more customer friendly team members that come to serve customers. We weren't being difficult and we didn't ask for nothing more then for the waiter to service us. It wasn't a busy night so her service should've been on point. Emanuel offered for us to go back and he'd make it right but I just can't. I would've have rather been refunded my money or sent a gift card to eat at the kingwood location where we are loyal customers and know we are going to always be taken care of. I gave this location 2 stars just because of Emanuel. read more

One of the worst dining experiences ever. The staff was extremely slow and had no sense of urgency. It took at least 15 minutes just to get our chips and salsa. An additional 10 minutes just to get our queso which we ended up not eating because it was nothing like queso. We couldn't even dip our chips in it, simply gross. We had to ask for a refill on the salsa at least 3 times before it was brought to us by a manager. Our food was cold and my boyfriends pasta was undercooked. The manager ended up waiting on us more than our actual waiter. It seemed like he had no clue what was going on or how to serve tables. When it came time to get the check, it took almost 20 minutes. The only positive was that the manager took the queso off of our bill but unfortunately that was the only pleasant part of our experience. I was shocked at how terrible this was. We even said we should have just left after it took 20 minutes just to get salsa. I wish we would have. read more

They seem to run out of things or decide not carry items that are still listed on the menu. No Angry Orchard and no baked potato soup. Fish tacos were dry. Black beans were cold. Really?!? Should have just gone home to eat. read more

Services is awesome, long wait for food its always too cold in there, by time you do get your food i take two bites im cold and ready to go, food good and i luv cheap margarita. read more

Can't believe or accept the fact that I can't go to Chili's Grill & Bar and enjoy my anniversay with my husband and family without dealing with racism and discrimination just for being black and deciding to go out to eat...from the moment we sat down our waitress was rude, saracastic, and she just down right showed that she didn't care for black people! Why because she might have assumed she wasn't gonna get a tip? Or just because the elections are tomorrow and she is upset at the fact that trump might loose! Either way I struggled with my attitude and my urge to get up and turn the place out! To top if off I expressed as politely and proper as possible my dissatisfaction to the manager who struggled with not laughing in my face, because he could care less... meanwhile the waitress kept passing constantly laughing at us! I felt like I was being punked! read more

NEVER go to the Chili's at 9350 North Sam Houston Pkwy E, Houston, TX 77396, I live near the location and unfortunately it's one of the few restaurants around. Almost every time we've been the service is horrible, food is below par and DON'T EVER order to-go, we have yet to pick up an order that was correct! Last time we ordered food they left an item out, when we called the retaurant back they credited our account and said they would send us a gift certificate, that never came! Needlesstosay, we gave the location one last try tonight which I knew was a mistake, missing items and order incorrect! This will be the LAST and final time we go to this Chili's, I'd rather go eat at Taco Bell, and that's saying something! read more

Food usually takes forever, tastes average, and overpriced for what you get. Took over 40 to get lunch.

This is my third and last time in. The place is FILTHY! My menu had pages stuck together from food and when I opened it, my hands were covered in sticky food residue from who knows what! The service is fair to partly cloudy to say the least. They only have one or two servers for the lunch crowd and it's hard to get the feeling that it's a warm and cozy eating experience and they have to seat you in less than desirable areas because that's the only places they have a server at the time. Not worth your time. read more

There's nothing spectacular about any Chili's, but it's the convenience of the place and variety of the menu that keep people in their doors. Unfortunately for this location off of the beltway, it is the furthest thing from being convenient. There's not much around to eat for lunch that's close to my office, so my co-workers and I have been to this location a few times. There seems to be different staff each time and something always seems to hold up the kitchen, even though the restaurant isn't full. One time we went and had wonderful service, which is why we decided to go back again. Today was the same ole story...new faces and long waits for the food. We had to immediately ask for to go boxes for our food since we were there for 50 minutes and had to rush back to the office. Maybe the restaurant is okay during the evening, or any other time when you're not on a time schedule, but I do not recommend this location for lunch hours at all. read more