I think this is my last trip here. It has been over an hour and a half. Hope to get out of here in 2 hours. Cold food, painfully slow service. I keep giving this place additional tries but this is the last straw. Drive to the one in downingtown. read more

Never really had a problem prices are good staff was good and the food was good sometimes you gotta wait during the rush

The last time we were there is probably the last time we will be there. They changed their menu to be less meal and more bar food. Maybe this is what the millennial crowd wants but every meal that we used to order is no longer on the menu. The only reason I gave it three stars is because our server was good and the food that we got tasted good enough. Otherwise, the new menu is very disappointing. read more

Gave it a second chance and am disappointed. Food was bad the first time and now I went out of my way to get here for happy hour and they changed their happy hour menu to things nobody wants anyway. I'm sure they're trying to save money but they're doing it at the expense of customers. I already ordered a beer but I'll be going elsewhere for Dinner tonight. This will be my last visit to chillies. read more

Not only do I love the ribs but I love taking my baby's back! My kid's love Chili's kids meals, and the adults love eating what's left! I am a psycho when I go out to eat.....a dirty joint is a deal breaker! Our Chili's is a clean well run restaurant with great food, great service and a happy staff. read more

I used to eat here fairly often when in the area for business. The lunch deals are pretty good and it beats Mickey D's. But two visits in a row, a couple weeks apart, with the same experience, and ZERO response from management, and now I avoid it like the plague. I generally would arrive 10-15 minutes before 12 to a fairly empty restaurant. After being on the road all morning, my first stop is the bathroom. On both of these visits, the same server was in the restroom, on her cell phone. The first, time, I didn't know what to do, so I went ahead and "went". The second time, I looked her in the eye and said, "I'm sorry, I REALLY HAVE TO USE THE BATHROOM", and she stepped JUST outside the door. When I left the restroom, she was still on the phone. That time, she also happened to be my server. Now, I'm a nurse, and while I'm all about handwashing, I'm not paranoid about germs. But I do know the studies about the amount of "spray" from toilets, and since this girl was not in the bathroom for the typical reason, what are the chances she washed her hands? And, how about just not making customers feel uncomfortable? I don't like it when another customer is using the phone in the bathroom, let alone staff members. Clearly, she's not allowed to use it during work hours, and so ducks in the bathroom to do so. I wrote a letter to management, asked for a response, and got no response at all. When I called the restaurant to ask for the manager's name, by the way, I had to go through three layers of flunkies to get it. I told them in the letter that I would not be back until I was reassured that this would not happen in the future, and 6 months later, I've not changed my mind. read more

On a college road trip with my daughter to visit Albright College. We stayed in a wonderful Courtyard Marriott and ventured 5 miles for a restaurant. We found Chilis. The new Text Mex bowl is worth more than the $10 price tag. They gave so much I had to ask for a box to go. For $10 I have lunch and dinner. It was well seasoned and the staff were extremely friendly. read more

Everything was great! The food was good and the waitress was the best we've had in a very long time. The staff just couldn't do enough to make you happy. The restaurant was clean and the prices were reasonable. Will definitely go back in the future. read more

Good for a chain restaurant. I do love the molten lava cakes though. We had a great waitress named megan! She was awesome!

Service is tolerable. Although better service has been had at Chick Fil A. Sat to order food and they were out of Sprite. How does a restaurant run out of a soft drink on a Friday (non-holiday) night? Waiter was uncaring and did not seem to phase him to offer another suggestion or offer. So the meal was crappy as the side drink to enjoy it was not available. How does one run out of something so simple and something that is the highest profit margin on the menu? Takes talent I am sure. Also, food quality has gone down. Wings were good now not worth half of their cost. At least they did not run out of credit card receipts. That they made sure there was a plentiful supply. Oh well lesson learned. Maybe try another location in the future. This was not the first time I experienced poor service here. read more

Most if the food was good except the buffalo blue chicken was lacking meat (some grissle and fat). The place is clean. Staff was friendly but forgot some things. I gave her a big tip anyway. read more

We came here tonight, got seated quickly. Our waitress was great! She left us alone to eat, but came back right when we needed her. Food was quick, hot, and delicious. The only complaint I have would be the strawberry topping for the cheese cake. It was very watery but other than that I would give it a 10/10. Great food and a great night! read more

I went to Chili's with my parents on Saturday night around 6:30, prime dinner time, and we were seated right away. The waiters were extremely friendly and prompt. We ordered the texas fries as our appetizer and it was alright. The cheese wasn't melted all the way and the food was a bit cool. My parents ordered burgers and I ordered a quesadilla and they were very good. Our only complaint was that our appetizer was brought out the same time as our meal, so it wasn't really an appetizer, it was more like a side dish. Overall the food and staff were good and the meal pleasant, minus the bratty kids sitting next to us. read more

Just returned home from a terrible repeated experience. I would rate them a zero star if I could. Unfort there is nothing out this way and if you want something on the go or to dine out, this is one of few options. Been going here off and on for 5 years, and each time gets worse. Glutton for punishment I suppose. Tonight we decided to go sit at the bar and dine for something quick since we didnt want to spend too much time out. A total of 4 people at the bar, and 2 bar tenders. AWFUL, non existant service. We had to ask to order drinks, ask to order appetizers, ask to order our meal. Ask for our BILL! Not once did the bartenders/servers say " How is everything? Or, Can I get you anything else?". First time in my life I have left zero tip. We will never return, if we want Chili's we will travel to the Downingtown location instead where we have always had better service. A call to management resulted in an apology and offer for compensation but I had not called and complained to obtain anything free. At least the manager seemed sincere. read more

I've been to this location a total of about 5 times and service was always okay. I came here on a Friday night after work, hungry, a day after christmas around 10pm. Once we walked in no one was there to greet us, still not acceptable even for the time frame. We waited a few minutes and finally someone came, there was also another group behind us. We were escorted to a table that wasn't quite clean which the person noticed, so then we were escorted to another table. I'm usually passive about those problems because maybe they're short staffed, I don't know. Our waitress was friendly. Only one thing was mistaken by her, which was that she put in chicken instead of shrimp for one of our pastas. The wait time was the usual wait time, not too long and not too fast. I ordered one of the Southwest Pairings, option with three items. Our entrees came out, my dish looked like the food was just thrown on the plate. This is Chili's, so I didn't expect the plate to look like the picture but still it was a sloppy mess. I was pretty hungry and i dug on in and not even three bites, I glanced at a small white item which I thought was maybe mozzarella cheese that was accidentally dropped on my plate from another dish, and I pushed it to the side. I finally went back to it because it was the only weird looking item on my plate. I looked closer and it happened to be a small cap from some type of spray! I stopped eating, disappointed that I barely dug in, still hungry I had to wait for the waitress to come back around to tell her what I found. She quickly went to get the manager. I understand it wasn't her fault but they should be a bit more careful. The manager came out and said, "I know this isn't OKAY or ACCEPTABLE BUT when I heard you found a spray cap, I thought about it and the only spray we have is oil/non stick spray." Well dah, WHAT ELSE WOULD IT BE? I hope not a hair spray or body spray cap! I wasn't infuriated about what happened, I just wanted to let them know. The manager offered that I could just get the dish taken off the bill or get a new dish. I was still hungry so I ordered a new dish; My new dish was still free though. As for visiting this location or any chilis again, I most likely will not. I was just hungry and wanted to grab drinks and a late dinner with family. The service was okay, but the professionalism of the manager wasn't okay. You definitely shouldn't apologize about a spray cap being in someone's food the way he did. It's definitely not okay in any terms, whether it's food spray or not, anyone could have choked on it and it could have been worse. Spray caps are touch by fingers everyday, :/ gross. I could have been an asshole customer and made it a big issue knowing that some people in this area would do that. It was a, " Sorry, not sorry situation",not okay. read more

Be leary of the chicken used in the fajitas...it had a funky taste kinda spoiled/off taste daughter didn't take a 2nd bite. Called waitress over she rushed back to the kitchen and said they'll make another one. While we waited already we finished my dish so the waitress noticed and said i'll have it boxed up. I think mgr should been called over to take off the bill. I was upset to pay for something to take home and reheat another time. Didn't enjoy dinner out that's the whole point of going out to eat! read more

I was very disappointed!!went there for my son's going away dinner.we ordered steak and shrimp and brisket an ribs.shrimp was over seasoned and ribs were like shoe leather. When food came to the table we asked for more BBQ sauce and more drinks as two of us were out of something to drink . instead of the waitress getting those items she started to wait on another table , while we waited to have something to drink with the over seasoned shrimp!!!the waitress seemed to be more interested in talking to other employees in the back than waiting on us.we did mention the overcooked ribs to the manager who took them off our bill and replace them.it was a choice to go there as we didn't really want to drive to Lancaster to another restaurant.i do think in the future we will drive the extra distance.as every time we have been to Chili's there has been a issue.last time our order was completely wrong as our waitress didn't write anything down even though I suggested that she should.i know that 2 or 3 people may seem insignificant but my bill is never under 80$ and except for last night I always tip over 20%.there is a reason the parking lot was empty at 5pm read more

The last two times we have been there in the last month, the service was horrible, staff is unfriendly & the girl bartender is behind the bar fixing her hair & looking in the mirror. There's a bathroom for that. Ewww I won't be going back there. read more

Met my girlfriend there last night for dinner. This was our second visit to ths location. I will have to say this place was amazing! Got there just before 6 PM and the place was swamped. It countinued to be that way untill we left. Our server Samantha was a 10 out of 10! We never waited long for anyhting and the food was tops! read more

Was there a month back, I used a giftcard to pay for our meal, a total of $60.00. the waiter came back and said they had a problem with the giftcard and can only charge 45.00 on it, so we decided to pay CASH, then found out a few days later the giftcard was charged around 11 am. the next morning for our meal. so me paid DOUBLE FOR OUR MEAL. WE LIVE IN THE AREA AND FREQUENT THIS REST. BUT WILL NOT RETURN EVER AGAIN!! BTW WE SAT IN THE BAR AREA :( read more

If i would give this place a 5 stars it would be for service only..... the waitresses/waiters (all my experiences at the restaurant) have been great! Friendly and very attentive.... i give it a one star because whoever is cooking may need some training... or chili's may have changed recipes... I'm not sure what the case is but it has fallen off. The fajitas which i always came to get are horrible now!!! I got beef nachos which looks like instead of using chunks of meat it looks and taste like cheesesteak meat which i don't want unless I'm eating a cheesesteak or cheesesteak egg roll... i decided to give it another chance and i tried the quesadillas...like how can you mess up quesadillas... my 9 year can make quesadillas. Well they messed it up!!! All meat with a pinch of cheese...sent it back they didn't come out any better.... I'm really sad I have been going to chili's since i was a teenager and I'm almost 40! read more