I took a lawn trimmer in for warranty repair to this business. After 2 weeks, I had not heard anything from them so I stopped by. It took almost ten minutes for them to track down my machine and was provided with the Universal Service response of "Our technician just got it on the bench." I left and was called roughly 30 minutes later and was told, bad gas, the carburetor is wrecked and repair will not be covered by warranty. Parts cost for the carb $114.00 plus labour. I declined the repair and to their credit they did not charge me anything when I went in to retrieve my machine. However, after some checking online (the internet can save you a bundle), I cleaned the carb with some cleaning solution, drained the tank and added Non-ethanol premium gas and the unit fired right up and worked better than it ever has. Too bad that the service environment has become mostly replace expensive components instead of actually repairing things.Approach with caution and do your research if you take something here for service. read more