Holy smokes (pun intended). What a great company! I called because I had a chimney cap that was…read morewonky which I thought was initially installed with a lifetime warranty by Emerald City. Turns out they installed my other chimney, a mixup on my part as I have two fireplaces. Bruce came out and inspected, rightly so, he was confused because the one they installed was in great shape! But he didn't stop there, even though they didn't install the wonky one, he made his way to the other side of the house, on a pretty darn hot day where roofs can amplify that heat and realized that was the cap I was calling about. But rather than dismissing it because they hadn't done the original install, he righted it and didn't see it as having any serious problems. He went far above and beyond. What an act of unexpected kindness! Holy smokes (pun intended). What a great company! I called because I had a chimney cap that was wonky which I thought was initially installed with a lifetime warranty by Emerald City. Turns out they installed my other chimney, a mixup on my part as I have two fireplaces. Bruce came out and inspected, rightly so, he was confused because the one they installed was in great shape! But he didn't stop there, even though they didn't install the wonky one, he made his way to the other side of the house, on a pretty darn hot day where roofs can amplify that heat and realized that was the cap I was calling about. But rather than dismissing it because they hadn't done the original install, he righted it and didn't see it as having any serious problems. He went far above and beyond. What an act of unexpected kindness!

Awful and unacceptable service - couldn't even get off the ground! Scheduled estimate 2-4pm window…read moreand was told they'd let me know ahead of time so that I can get off work to meet and not wait entire window. Person not only didn't give me heads up, he showed up before the time window and texted me that he's here. I rushed back home in hopes he's waiting for me but he was gone and nowhere to be seen. I tried to call and text him with no avail. Both texts and phone messages say they don't receive them and to call the business directly instead. Finally called the business who couldn't find him and was told he took pics and doesn't need to come back. Spoke to them on what I wanted done and was promised to get an estimate that same evening. It's been almost a week and nothing. No call, no email, no estimate, no nothing. Unprofessional, extremely disappointing.

Oscar worked on two chimneys at our house including a relining. He was fantastic. On time every…read moreday, great communication, job site was clean every day, and the final product is exactly what we needed. Price for any masonry is always up there, but I felt the value was there. I'd absolutely recommend them to anyone needing work done.

Some guys off the street had knocked on my door, pointed out my crumbling chimney, and wanted to…read morereplace it. They showed me how bad it was falling apart to the touch...this got the ball rolling in my head (since i do have some roof leaks from around the chimney maybe) to address the chimney. These guys (again, off the street, no truck or anything) weren't going to be who i hired. So i had 2 companies come inspect & bid (both priced the same) and i went with Ed's. Oscar is the owner, Ed's son, and he's been doing chimneys for his whole life. When the owner is actually doing the work himself (like i do) is always an "im sold" situation for me. He and his assistant were at my place, on time, at a time that worked for me, for 5 hrs/3 days. Oscar explained every detail, answered all my questions, spotted some minor leak related stuff on my roof and fixed it at no extra charge. He is VERY in tune with maintaining high customer satisfaction. He was also conscious of making sure no carbon monoxide would creep into the house. He improved upon that exact situation that a previous heating company handled in an inferior capacity. They left no mess. I'm super happy with the new chimney! i have no doubt if there is any issues in the near future, he will be on top of it.

This is work that requires a high degree of expertise, and they have it. They did our chimneys, and…read morewe rehired them to do our ground-level brick restoration. Highly recommended and we were frankly astonished at how low the pricing was.

We had a great experience with Puget Sound Chimney and Masonry. Riley, the owner, came out to do…read morethe estimate and clearly explained the work needed for both of our chimneys. Kirin came by to do the work, and you can tell he really enjoys his craft - he was meticulous and took his time to get everything just right. They redid the counter flashing, cleaned and sealed both chimneys, replaced spalling bricks, applied Crown Coat, installed new stainless steel rain caps, and replaced a window flashing. They also repaired window trim bricks to coordinate with my window replacement, and gave me a very good price for that extra work. Everything was done on schedule, and the work looks fantastic. It's not easy to find good contractors. I'd definitely call them again and recommend them to anyone who needs chimney or masonry work.

Had Genesis Home Services replace a 36 year old chase cover on one of our fireplaces in Maple…read moreValley mid June 2026. Also had them replace the wood trim around the top of this zero clearance fireplace. It took about two weeks for the fabrication of the new stainless steel chase cover. This wasn't an easy install, 28' up on a 8/12 pitched roof. David, the project manager showed up with two workers and got the job done in about five hours. They did a great job, removed old chase and wood trim around the top, installed new chase, wood trim and painted all new material to match existing house color. I had three other chimney companies come out and give bids, none really seemed interested in doing this job, all were looking for masonry work or a bigger project. I would use this company again for any type of chimney repair work.

Had these folks in to clean out my chimney right after I bought my home. They were able to clean it…read moreout and contain the mess from the cleaning. They were also able to give me some advice about my chimneys since I've never owned one before.

I contacted Pristine Sweeps to increase the height of my chimney to correct the draw so the smoke…read morewould go outside instead of in the house. Aaron Woodward, owner, did a great job and my neighbors even commented on how nice it now looks and they noted how carefully he worked on it. During the process, Aaron found that my old fireplace was illegal under current regulations. Not a happy find for my pocketbook, but he walked me through it all, got me a $500 credit for the old one and took care of the disposal the same day. I'm left with a nicer fireplace that now works properly. I will use Pristine Sweeps if I have any future fireplace needs, and I highly recommend Aaron if you have similar needs. He's so kind and easy to work with and answered all my questions without making me feel dumb. Thanks Aaron!

I recently obtained three quotes to get my chimney redone. After exchanging conversation with…read morethree companies, Pristine Sweeps definitely stood out. The competitors missed details, and couldn't answer details about code standards. One of the competing bid indicated I had damage in my chimney that needed immediate attention -- Pristine Sweeps clarified with honesty, and not sales driven incentives, what I needed. They gave me options for minimal, nice-to-have, and where honest with feedback when I asked for more than I needed. They provided a balanced quote with options -- even the brick material. From start to finish, Pristine Sweeps demonstrated the highest level of professionalism, ensuring every detail was handled with care. Their workmanship was truly exceptional--precise, sturdy, and built to last. A local friend of mine who recently got her chimney done was in total disbelief in the quality difference between mine and hers. I was so impressed that I proceeded to also get a wood burning stove for my new chimney. I have an older house that sometimes lacks square or level corners, but Pristine Sweeps made sure I was happy with the end result, even though the issues were solely on the old house. Finally, I did not feel like just a customer. Pristine Sweeps did a follow up and made sure I was happy, even providing me with documentation to get a tax rebate on my chimney insert. If you're looking for a reliable, skilled chimney builder who delivers top-notch work, I highly recommend Aaron from Pristine Sweeps. I will definitely be calling them to do my maintenance moving forward.

Had to beg them to show up for first appointment. Left trash all over our driveway. Asked them to…read moretake the trash away several times, no response. Showed up on wrong date to finish install. Installed stove that fills the house with massive smoke every time. I sent many messages asking them to come fix it. No response. Shouldn't have paid them. Don't hire them. (This is the first bad review I've ever written. I'm usually very nice, but they just wouldn't respond and correct their screw-ups. Had to do it.)

Guy named Sam came to my house for a chimney care estimate and air duct cleaning. Lied to me about…read moremy chimney having emergent issues and rushed me to pay him $3000 for repairs, and additional $1000 for air duct cleaning (an estimation based on the price of $69 per vent), and lied about me needing to pay $15,000 later if not having him repair it immediately. Multiple inspections show that my chimney only needs a cap, a deep wash, and a replacement of flashing. For air duct clean, he appears to know nothing about it and gave this ridiculous price of $1000. I regret paying $200 to have him vacuum from my air inlet for less than 5 minutes using a tiny machine. Dishonest and unprofessional.

Bill came out a year after a new wood stove was put in. Although we were told it would need yearly…read moreservice, Bill did a check and said it doesn't need to be cleaned and every three years would be best. Hats off to his honesty of doing a check and not charging. I would expect most businesses would either have a service charge or clean it when it doesn't need it. I will 100% use them again and call back in 2 years for a cleaning.

I kept wanting to give 5 stars after they completed my chimney rebuild, but also wanted to wait for…read moreit to rain a bit to make sure the work they did was solid. So now that the rains have come and gone and there is no more leaking, I can finally give them the rating they have earned. When they first came out, they took one look and knew exactly what the issue was and how to fix it. When it came time to pull the trigger, they let me know exactly what to expect and how long it would take, and when they were done they didn't leave a mess. When my next door neighbors had their roof done a few months later, their roofers commented on the excellent chimney work I had done and told them "that's better looking than what we would have done", so I'm happy with the work, the cost was reasonable, and they guys were personable and communicative.

Had Genesis Home Services replace a 36 year old chase cover on one of our fireplaces in Maple…read moreValley mid June 2026. Also had them replace the wood trim around the top of this zero clearance fireplace. It took about two weeks for the fabrication of the new stainless steel chase cover. This wasn't an easy install, 28' up on a 8/12 pitched roof. David, the project manager showed up with two workers and got the job done in about five hours. They did a great job, removed old chase and wood trim around the top, installed new chase, wood trim and painted all new material to match existing house color. I had three other chimney companies come out and give bids, none really seemed interested in doing this job, all were looking for masonry work or a bigger project. I would use this company again for any type of chimney repair work.

Knowledge and flexibility on scheduling. I would use again. Cost is reasonable service feeread more