This location is still relatively new. How do you have such bad service, food and atmosphere so early??? The lady literally just needs to scoop food. It was so apparent she didn't want to be there. The way she scooped the salsa, she didn't drain any of the liquid out, which made my bowl watery and gross. We did come an hour and a half before closing time, but come on. They ran out of rice (I only got one small spoon for my bowl), no guacamole... how do you run out of guacamole. They had to use this huge salad lettuce. Which doesn't sound bad, but it's too large to mix in the bowl. As a result, she ended up putting about 5 pieces in my bowl. I tried 2 different lemonade, and both were sour, then I tried the minutemaid, and that was water. We sat down to eat there, and all tables and the bar stool were disgusting, so we left. They lost my business. read more

Ordered out for lunch and went to pickup my order - 4 or 5 people were standing outside looking at a handwritten sign that said 'closed, cancel your order online'. All the employees were in there looking at us so Idk if it was some protest but we just wanted our food - happened to me again the next time I went too. Not a good track record with these guys read more

Chipotle Mexican Grill - Store Closed - go online for refund (4/16/22 @ 12:30p - Mexican Near Me - Amherst, New York

Toilet handles relatively gruesome shits... as it should. Toilet paper a little rough but stopped the anal bleeding decently. read more

Chipotle Mexican Grill - Mexican Near Me - Amherst, New York

Worst food ever. Cold , sloppy and the guacamole is all iceberg lettuce. Hope they go out of business. HORRIBLE FOOD. The steak tacos were cold and May as well have been dog jerky. Another customer GONE! read more

The service at this location is absolutely EMBARRASSING! Everyone is just standing around and working at a snail pace while the line is out the door. They don't have any manners and get an attitude when you have to get their attention when asking for something because they're too busy talking to each other about personal drama. The one girl starting people's orders went off and started having a conversation with the employee on the other side of the store about personal drama and was swearing like she was in a private area and not at the front counter with customers right next to her. Super unprofessional location, needs new management and new employees that can act professionally! I have to now waste gas going to a different location to get my favorite food due to terrible service and management read more

Only reason for 2 stars is because the food was as expected it would be, good. Aside from that, service is not very friendly and they are extremely behind on orders. Expect to wait at least 20+ mins. Would not recommend this chipotle read more

BUSY location on weekends, but that doesn't stop the good quality offered by this Chipotle location! Parking can be a madhouse; the restaurant is located in the middle of a busy shopping center. I was tempted to try another location or different restaurant when I saw the long line- but to my surprise, they HANDLED it very quickly. I had a larger order for my family of five and the employees were able to get it done fast. The dining space is relatively small for how busy the location is- but not outrageously tiny. Bathrooms were clean, restaurant was clean- especially the soda-fill station. Very pleased with my experience at this Chipotle location. read more

This chipotle was very good, I would like too like to say that the employees are very respectful and delightful to interact with. Especially Jess(not manager Jess) she was such a kind hearted soul and really made my day going to this establishment. I would come back again just to see her! And the food was not only delectable, but also reminded me of my Hispanic heritage and of home:) read more

The food was above average! Really nice. We ordered one taco filled with soffritas. The food was great. You could tell it was freshly made. Really great food for vegetarians. Must try their soffritas!! read more

I love chipotle but this one sucks. I went and while I was having my bowl made the girl proceeded to pull a magic marker out of the lettuce. Also I get to the end and give her a 20 and she goes we're card only today and gives me no change even tho she owed me like 5 bucks. Bad customer service and a shitty atmosphere. Go to the one on Sheridan read more

Oh this the worst chipotle in Buffalo. Hands down. It's not close. Always out of things, never has napkins stocked and can't even wrap a damn burrito correctly. I mean you think that's what is taught on day one read more

If I could provide a ZERO I WOULD! The one at 1643 Niagara Falls Blvd is THE WORST that I have ever been in. Online order only when you walk in. 4 people working. Not friendly or warm AT ALL. The order was supposed to be ready at 5:20 and it wasn't ready as the the young lady states it's going to be awhile. "We have too many orders right now." AVOID AVOID AVOID!! read more

Chipotle Mexican Grill - Mexican Near Me - Amherst, New York

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This location was a disaster. We ordered on line and the app said pick up in 10 minutes food was not ready until 1/2 hour later. The restaurant was dirty and unkept. Garbage was over flowing out of the cans. There were no utensils or napkins out. The staff was unfriendly and slow. Our rice bowl was placed in a bag sideways and handed to me so the food shifted and stuck to the lid. Chipotle should be embarrassed that there are not higher standards and more diligent quality control. During a dinner rush or lunch rush a manager should be on duty to ensure quality. read more

Occasionally service or administration is so bad as to render every other component of a typical review irrelevant. I ordered for delivery lunch for my support staff. Six lunches. It was supposed to be a little bit of nice camaraderie for a hard-working group of people during a particularly difficult time due to the stressors of Covid. It was also my way of saying thank you to some excellent staff members. When the order came, it was missing two of the lunches. I called to tell them, and employee "Dalton" said that his driver had forgotten the third bag and that it was at the restaurant for us to pick up. I asked him to please send that bag to us, using the same or a different driver. He consulted his manager "Will Casey" and reported to me that "it doesn't work that way." They "only send a driver out once per delivery" because we only paid for one delivery. I tried to reason with them and tell them that we paid for a complete delivery but they said it didn't matter; we could either pick up the food in person or not, that was up to us. So, I personally drove 20 minutes there and 20 minutes back and picked up the other two lunches. It was now, of course, past the lunchtime for the support staff. No apologies, only hostility at my indignation for having to pick this up in person when I paid for delivery. read more

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The line was all the way to the door because 3 people were waiting for chicken, instead of moving on to the next customer the either just waited and stared until I finally went and asked if I could order. Their ice machine was broken and fountain drinks room temp read more

i asked for chicken and got steak. I asked for chips and got a tortilla. they added an unnecessary amount of the hot sauce when I specifically said lite. this is the second time this has happened. you literally have to sit there and watch them make it for them to get it right. read more

I would call myself a one-trick pony when it comes to Chipotle because when I go I order the same exact thing every single time. I usually get Chipotle through DoorDash when I am at work, and the service is fast and the food rarely disappoints. Today was another instance were I decided to treat myself with a sofritas bowl and a tortilla on the side (talk about 2 meals in 1!). My food arrived within 30 minutes of me ordering it through the app, and I was able eat my food while it was still warm. A+ all around. The taste of the food is consistently slamming and my bowl was packed to its aluminum brim. I ended up in a tiny food coma after making my DIY burrito and loved every second of it. This location is usually always busy if you stop into the restaurant, but ordering the food for delivery has rarely given me complications. I absolutely love Chipotle and would eat it on a weekly basis if my wallet (and stomach) allowed it. Chipotle is the perfect place to order from if you want a filling and flavorful meal. Chipotle is easily one of my favorite restaurants and many of my friends and family already know what gift cards to give me during the holidays. 10/10! read more

I usually enjoy chipotle, I've gotten it all over the country and this location by far is the worst chipotle I've ever had to endure. This chipotle is always out of food and the staff have a combined iq of 10 when it comes to serving food. For the sake of the company do better, this waste of a restaurant space disappoints me every time I pass it. The only good this I can say is I enjoy the free queso because the staff can't remember if they gave me queso or not. If I could vote less that 1 star I would. I'd rather eat dirt. read more

Filthy and Disgusting: I was there yesterday around 6:30pm. Over half the tables were unavailable because the chairs were already flipped over on top of the tables. Every single other table was absolutely filthy and the entire staff/cooking/prep area was equally filthy. When I cashed out, I asked the cashier if she could clean a table for me. She responded saying that she would in a few minutes. (REALLY!?) She did come over but even after she finished, there was still food on all the tables that she touched. It seems like all she did was swirl the filth around. My first bite of chicken was nothing but grissel. I will never, ever be back. I ended up throwing away over half of my meal. read more

Terrible. Went to try new garlic steak they advertise all over their menu. They say they're out of it already. Sour cream, out of that too, when I try to pay for a combo, they say only lemonade, can't have the pop machine. Never again read more

I've recently been on a Whole30 diet which is basically a restrictive 30-day elimination diet and Chipotle has become my new best friend with their Whole 30 bowl (available via app or online). Love the the guac has no added sugar or preservatives and the pork doesn't have any preservatives. Value-wise, I'd give a 3/5, but food and taste is a solid 4-5 for me. It's a chain, but higher quality ingredients and being on top of dietary trends to offer something for those on a diet which makes it difficult to eat out earns them points in my book! read more

For me customer service is number one priority and this branch obviously they see things in different way. Some of the stuff they don't know how to speak and respect the customer. I think the company should give them courses and see if they are good enough to be in front line! .. the food was okay but the whole experience was not at all. If you wanna go there in lunch break, you don't wanna waste your energy with a kid who doesn't know how to be nice with other people. read more

I'm not sure if it's because of the recent pandemic and not having enough workers, but this used to be a good place. I ordered a salad with chicken and thank God I looked at it before I ate it. My lettuce was completely brown and slimy. read more

Ran out for lunch on a Thursday around 12:30pm, and while it was pretty busy, there were no lines!! I ordered a salad, added steak to it, cheese, guacamole, tomatoes and some peppers/onions. The setup is pretty efficient and they move you right down the line pretty quickly to the cashier. Once I got to the cashier, my total was a little over $11.00!!! For a salad??? So I paid it, and left. In my opinion, this was not a good price and absolutely not the best "bang for my buck". Had I added more ingredients to my salad, such as beans and/or rice and the kitchen sink, I would have been much more satisfied with paying $11 for a lunch salad but since I'm not eating beans or rice, I found my salad to be way too expensive for a salad that's mostly lettuce. After eating my salad, I was still hungry :( Good news, you can get in pretty quickly during lunchtime. Bad news, it's pretty pricey. Personally, I will probably not come back here for a salad, as I can get them for less somewhere else. read more

The absolute worst. I hate when my wife wants chipotle. They used to be pretty good- back in 2010-13. Now I can't stand their food. No taste, orders are never right, and they never have half the stuff on their menu. New brisket? lol. They put all the money on the ads, the stores won't actually ever get any quantifiable brisket. Steak? no flavor. Chips? learn how to make them. You're pulling them out too early. I hate being that guy but if I don't tell you that you suck will you ever change? Again, this is coming from a guy who ate chipotle religiously back in the day. read more

This did not make me happy. I ordered a Burrito bowl with extra steak, for around $15, and this is what I get? Of course, I don't realize it until I get home. I've been going to chipotle for years, and once I moved to this area, this Is the closest restaurant. I've had nothing but issues with this place only. The last time I ordered food to pick up, I waited for 15 minutes past my scheduled pickup time before I questioned my where my order was. Since they unprofessionally put orders on tables now, they put it on the wrong table, nowhere near any letter In my name. And when I said something, the snotty kid just basically shrugged her shoulders. I'm done with this place. read more

Chipotle Mexican Grill - Nothing - Mexican Near Me - Amherst, New York

This was almost a 1 star experience, but what saved it were the professionalism of employees today and the food was decent. But the ordering process has become a complete mess here. So, you wait in line, maybe 10-15 minutes during a busy time, and you get to the food prep area to place your order. In my case I was ordering a burrito and 2 kids quesadillas meals. So he starts making the burrito, and tells me that the quesadillas have to be ordered online. So, how does this work? So, I check out with my burrito, move to the corner of the room, and separately order kids meals, while my kids wait another 20+ minutes for them to prep that food? When I expressed that this process seems to be unworkable- how does anyone know in advanced? They said "sorry, there is no way to know, except we've been doing this since February." Hmm. Honestly that makes it worse. I get that there is difficulty with hiring now, but that really doesn't explain this process. Either remove quesadillas from your listed menu signs or put up signs indicating this rather than wasting people's time. I could have placed that quesadilla order whike waiting in line. Thid especially doesn't work ssince quesadillas are probably ordered by kids more than anyone else. I won't waste my time here again until they get things sorted out. Too bad, because I've been going here since the preopening in 2009 (free food that day when I stumbled upon the unannounced preopening, and it used to be fairly well run for years after. It has been getting worse there for a while, but this process is ridiculous. I can understand understaffing, inefficiencies from time to time, etc, but to come up with an unworkable process and sticking for months, makes no sense given the many other places to eat around NF Blvd. . read more

Hair in chicken bowl. Quesadillas are just burritos. Sour cream distribution is disgraceful. read more

Chipotle Mexican Grill - Mexican Near Me - Amherst, New York

For a National chain this particular restaurant is poorly staffed and managed! The staff has a very poor attitude. It's very difficult to get real service. This restaurant should just be closed. read more

Chipotle Mexican Grill - customers at the counter - Mexican Near Me - Amherst, New York

HORRIBLE EXPERIENCE!!! I ordered on doordash for a pollo asado bowl WITH guac and other toppings, paid, didnt even get guac OR my salsa in it. I DIDNT EVEN GET UTENSILS!! I called their store to complain and some girl just goes sorry and tells me to go complain on their website. ALSO, the food wasnt even filled, i could literally see the bottom of the bowl when I opened it. Complete garbage, i work at a food distribution store too and I can't even imagine how these people got their jobs, its insane... read more

We went there to takeout Burito Bowl. Preparing staff was extremely miserly. The were almost counting beans, resultantly I ended up 70% of the dish. Very dissatisfied. Secondly the refused to give me a cup for water. I needed up eating in my car less of a food and without water. read more

Chipotle is so good and anyone that disagrees needs to grow up. It's tasty, low price, quick and easy to order, and somewhat healthy and it's non gmo grass fed and all that good stuff. I know Moe's is good and get free chips but chipotle is still better, although Moe's queso is worlds better than chipotle but I don't care Chipotle's still better. They have a new patio too which is cool. Inside is fine kind of like a metal vibe but idc about the interior I always get it to go anyways and eat it on my couch while I watch TV, and I usually let my dog lick the bowl when I'm done cus I get the burrito bowl. Burritos are good too but I get the bowl cus i feel you get more food with the bowl and the burrito shell is just empty carbs anyways. read more

Chipotle Mexican Grill - They serve alcohol too - Mexican Near Me - Amherst, New York

First time going to Chipotle in Buffalo. Right off the bat, I was so surprised when I saw their burrito/salad bowls were less than $7! Chipotle costs around $9-$10 in NYC! I came here for a quick chill time with my friend to relieve some of the stress of midterm week. It was super busy at 5pm on a Wednesday! I ordered the salad bowl with Sofritas (tofu), lettuce, pinto beans, and pico de gallo, The sofrita was well-seasoned and spicy, and complements well with the cold and refreshing lettuce, and soft pinto beans. I thought the portion size was a bit smaller than of that in NYC, but I was super full after. The atmosphere was nice and soothing. I really like the bright lights and clean tables. The service was decent and speedy :) read more

Chipotle Mexican Grill - Sofrita salad bowl!! :D - Mexican Near Me - Amherst, New York

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This is the third time that I have placed a pre-order time pickup- and my bag my gone. Someone took my meal again. I wouldn't be surprised if people just come in and swipe up orders the way it's set up. Someone got a FREE meal and all they said was that "we can just make you a new one". Like excuse me- I placed a specific time order for a reason- you're wasting my time because it isn't here and ready. I'm never coming to this location again. read more

I've been to this location about 4 times. They have been out of stuff all 4 times. No steak, no new wiz bang chicken and "we only give chips to people who order ahead"???? Sat outside only by dragging our own chairs out. WELCOME TO MOES!, read more

Ok last time I'll be writing a review here. So I tried ordering online from this location... despite all of my previous grievances with their portions, how they charge for fajita veggies (when online they don't), and poor service. So yeah. This one is on me. I'm annoyed more at myself than them really. I ordered the following burrito bowl: white rice black beans fajitas veggies double order of chicken mild salsa cheese Well the amount of chicken I got was less than what appears to be a normal serving. At best it's barely 1 serving. So I paid extra money for nothing. This is really my fault. I should never have gone to this location to begin with after all the bad experiences. Just because it's the closest Chipotle doesn't change this location's poor everything. I will not be going to this location anymore. Now when I want Chipotle, I'll either go to another location or just go to some other restaurant nearby. Assuming the picture has been taken down, I've uploaded what my bowl looked like when I first opened it. read more

Chipotle Mexican Grill - Burrito Bowl: white rice, black beans, fajita veggies, cheese, mild salsa, and A DOUBLE ORDER OF CHICKEN. WTF???? - Mexican Near Me - Amherst, New York

This is the worst chipotle around! Most of the employees are rude and purposefully give small portions and mess up online orders. They tell you that certain toppings are extra if you want a side of it and arbitrarily choose which ones (lettuce and cheese are extra but sour cream, salsa, corn aren't?). Quesadilla was burnt because they blatantly ignored the timer going off when it wasn't even busy. Employees could be heard saying someone was "s**t out of luck" because they didn't want to refill the empty toppings and it was an online order. Do not go here the food quality and service is terrible and not worth the money. There are a several other chipotle locations nearby with much better quality and the experience is night and day. read more

As a vegitarian that is following a keto diet,, I was SO happy when they added cauliflower rice! However, it's such a rip off that they charge an extra $2 for it! I get no meat, no beans, no other rice... total bummer. Cauliflower is cheap...why charge so much extra!? read more

I am not one to write Yelp reviews but I have been compelled after multiple bad experiences at this establishment. I am a huge chipotle fan, like most college students, it's a weekly meal spot for me. Tonight after work my gf and I decided we wanted some and ordered on the app. I got a double chicken bowl with the new cauliflower rice, which both cost extra. My total on just my bowl was $17.50. When I got the food I thought my bowl felt light. NAHHHH I PAID $17 FOR A SNACK. There was NOT ANY cauliflower rice, WTF I PAID EXTRA AND I CANT EVEN GET A TASTE. It was a water filled snack in a bowl with chicken and corn. I also got lettuce on it, I counted 7 pieces of lettuce WTF! I love chipotle but skip this one chipotle it BLOWS! Idc if I get a refund when I call - I'm still hungry after my $17 snack! read more

The worst location I've ever been to. My friends and I walked in at 8 PM on Saturday night and off the top we were greeted very rudely, an employee informed us that they are out of rice beans and queso. Very disappointed, if I could give 0 stars I would. read more