Placed an order online ready for 5:50. waited until 6:30 for the store to tell me they ran out of the ingredients for my food. unbelievably rude staff and did not solve any problems. horrible experience, never got food and horrible customer service. read more

Fine Fast and Fresh Mexican food made for the gods or goddesses! (Not to be compared with Salsaritas--they aren't even on the same level) If I had my way I would eat chipotle everyday! There are so many different combinations to choose from! Don't feel like a burrito? Get tacos! No chicken? Try steak! How about a burrito bowl or even a salad! The combinations are endless! And what about that guacamole! Sweet jesus! It melts in your mouth and can never disappoint! The only way that is possible is if it runs out, and that's happened! So make sure you spend that extra $1.85 its sooo worth it! What I suggest you try: chicken burrito bowl, rice, black beans, mild, corn and hot salsa with sour cream, cheese and guacamole on top! Sprite with extra lemon wedges and a side of chips to dip. Yum. You Salsaritas lovers don't know what you're missing! Go Chipotle go! read more

Chipotle Mexican Grill - Mexican Near Me - Amherst, New York

I will never understand the obsession with this place. Perhaps it's the fact that we had Chipotle when I was in college, and "before it was cool" we used to hang out here for some relatively cheap eats when we were half in the bag... but I just don't get it. These have popped up all over the place since then, and the idea is basically preserved... except now you have to stand in line for the same chain store food. I can tell you this much, the owners of this place are making money! The ingredients themselves are relatively inexpensive (except for the guacamole, but they charge you $2.00 for that). There staff has the assembly line concept down to a science. You can't help but wonder if the worker-bees assemble burritos in their sleep. Ultimately, thinking about eating here always sounds like a better idea than actually eating here does. My stomach always hurts a few hours later. :/ The true Mexican experience? I've eaten at some pretty dive-y Mexican joints, and I'm usually fine. Must have been the side of guilt and shame that I got talked into coming here... again. read more

Chipotle is a well oiled machine. I walk in with my sister last Saturday night, hungover like you wouldn't believe. The place was packed and the line was almost out the door. I didn't think I was going to make it having to wait so long. Little did I know they had some seriously speedy workers behind the counter and before I knew it I was ordering some much needed grub. Went with a burrito bowl and went down the line. In all honesty the fillings looked far from appetizing. The freshest looking ingredients were the sour cream and cheese. The meat choices looked kind of cafeteria lunch (ish) I got peppers and onions and instead of grabbing a new supply of them my guy scraped out remnants from the metal container onto my bowl. Eek, I didn't really want the leftover scraps. Guacamole is a little bit extra and you don't get chips unless you ask for them, which is fine with me! The workers were really nice! I mean, really really nice, "Have a good night, Enjoy your meal, Come back soon, Take all the forks and knives you need." They said everything right and again were really quick behind the line. We took our food to go and I have to say it was freakin GOOD. My hangover was cured after eating this. Lots of flavor but also lots of salt. I'll go back at some point but I won't rush back too soon, not the healthiest with all the extras! read more

Chipotle is always great for a quick meal, even on the go! Go for a Burrito Bowl and load it up with your favorites. I love the Barbacoa bowl with all the fixings, topped with Chipotle hot sauce. Use their app, and you can collect points towards free nibbles! read more

Chipotle Mexican Grill - To go! - Mexican Near Me - Amherst, New York

Chipotle is probably my favorite fast food ever. With that being said my experience today was easily the worst fast food experience I've had in my entire life. As soon as we got there the line was out the door. No biggie, you can't really blame people for wanting food. However after about five minutes you could tell why the line was out the door. The workers were moving historically slow. There were people sitting in the exact same spot for a good 10 minutes. Once I finally got to the front. I asked for a side of honey vinaigrette. The lady explained to me that they actually store it behind the cash register. Which is different than most other chipotle restaurants. I got a double tap burrito with white rice. Then asked for steak. The guy literally gave me five pieces of steak. No joke I counted. I did not expect to pay $10 for 5 pieces of steak. Once I got the the register, I asked for the vinaigrette. I got this immediate obnoxious response when the lady just said "we're out" felt like I was getting yelled at for asking for a simple side. I said oh well, paid for my order than while my friend was paying for his order I noticed a different worker grab a vinaigrette behind the register in the fridge and put it in an online order. I was extremely pissed off that this lady was obviously so lazy she didn't even want to turn around and get one for me. I asked her once she noticed I saw that another worker had grabbed one and she once again yelled saying "WERE OUT IM NOT LYIN TO YOU". she needs some serious people skills or have her do something else. I can safely say I will never be back to this location. And I wish I could encourage others to abandon this location. It does not represent chipotle in any way and should be shut down. Also seeing other reviews on this thread of people having dead flys and how disgusting it is in there. Do yourself a favor and take your business elsewhere. read more

Chipotle... pretty standard. I love Chipotle though and how they have revolutionized "fast causal" dining. Where else can you get such fresh ingredients? Like, the ingredients at Chipotle are organic and they have naturally raised meat. Excellent. I love to feel like I'm eating healthy even when I'm not. I've reviewed another local Chipotle (one a bit closer to my house) and I still have yet another Chipotle review up my sleeve. Anyways, everytime I go into this location - whether I'm waiting in line or picking up after using the Chipotle app - there are numerous employees working. This allows for quick and speedy service. I enjoy stopping at this location when I'm in the area for class because of the awesome manager. I feel like every time I go to this Chipotle I hear him say "that's extra but we can give it to you this time." Awesome customer service. read more

I generally like Chipotle and this is no exception. Located in the same area as Best Buy, Lowes, Barnes & Nobel etc it gets alot of traffic. If you go early there wont be a line and the food is hot and fresh. Not sure how it is later on. Music here is on the louder side which results in often having to repeat yourself when ordering. I don't get that. Parking easy. read more

Chipotle is always my favorite compared to Moe's and Qdoba. Chipotle has been through a lot this year recently from the breakout to them being sued for their advertisement. Pro: -fast workers -not that long of line if you go right hours -I get the tortilla on the side -fresh -care about customers (bogo) Con: -pay for guacamole -long lines -one time the steak was over cooked -they don't give lemon for water anymore read more

Chipotle Mexican Grill - My steak burrito bowl with corn, mild, lettuce, guacamole and brown rice. How do you like your burrito bowls? - Mexican Near Me - Amherst, New York

Assuming that they opened at 11:30am, like their other WNY location, I arrived shortly after they opened. Upon entering, the first thing I noticed was that their music was BLASTING, so much so that it reverberated off the concrete floors and bounced off the walls. It was quite echo-y. I realise that this is a chain and that quality shouldn't vary much from one location to another, but I found the ingredients (re: chicken, rice, beans) not hot enough so the flavours never melded together in my Burrito Bowl. Sliced lemons provided for drinks also did not look fresh. Again, it was ok, but not as enjoyable as the other locations that I've been to. This is a newer location, so there's tons of parking! read more

Chipotle Mexican Grill - ordering counter, shortly after opening - Mexican Near Me - Amherst, New York

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Worst chipotle I've visited, the customer service sucks and at top they take there time to prepare the food

It never has fountain drinks and is slow to order. That's if the main line is open. Sometimes this store online orders only. Good luck getting food here. Management needs to do something about this place or open up another restaurant that will serve its customers. read more

Never a disappointment! So glad the line wasn't long and I was able to get in and out. The only thing I didn't particularly care for was watching my food carefully while some.of the employees who must have been in training were cleaning and wiping everything down with the one cloth. Just didn't seem like the right time and whoever the young woman was who was training them kept interrupting me to bark orders at them. I'm sure it could have waited and I think they all need to be trained on what's sanitary and what isn't. Good thing our food was delicious, as always. I had a chicken rice bowl and my bf had a chicken burrito both with brown rice. Hopefully next time the experience will be even better. read more

Great place to grab a quick meal. Went there for some lunch and the place was packed, however they were moving fast. Ordered a chicken bowl with side of chips and salsa. They got my order quick less than couple of minutes I was already checking out. Food was delicious and fresh. Overall, would definitely come back to grab more lunch. read more

I understand staffing shortages have caused a lot of issues with businesses but I keep trying to give this place the benefit of a doubt and not sure why I do. Im sure if we went in and stood there watching them some of these issues would resolve but we should be able to order food to pick up and have it be accurate. It's been wrong the last several times. I had gift card to use so decided to order one last time. I was better off getting McDonald's.. food was disgusting. I'll pass on ordering in the future. read more

When I walk into this Chipotle location, there is ALWAYS a line. With this being said, the employees here really know how to keep things moving which is great. They are fast, efficient, and the overall pretty friendly. The quality of the ingredients is what makes me keep coming back. I have never had a bad meal here even when I switch it up to try something new or when it is super busy. Chipotle is a great go-to option if you want to grab a "fast-casual" bite without sacrificing ingredients. (And they have the guacamole...really good guacamole) read more

Chipotle Mexican Grill - Half chicken half steak burrito bowl. amazing. - Mexican Near Me - Amherst, New York

This Chipotle is really good at never filling the burritos! It's probably my fault for still showing up. But it's be nice to come in and leave full read more

What happens to my burrito? Ok fine I take broken burrito. But there were only 6pieces of meat of steak. Hahhahaha. Tanks to the black guy made my burrito. read more

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Worst Chipotle I've been to. Workers are rude and my order is wrong more than half the time. I'd rather go to Burger King than this chipotle and that's saying a lot read more

I had a terrible experience yesterday. It was busy and it looked like there wasn't a lot of people working which I understand BUT these mofos ran out of salad dressing, white rice, queso, AND sour cream..... how do you run out of sour cream???? Almost everything I like to get on my bowls they were out of. Workers were rude too. No discount either. I thought it was some sort of prank. Will not be going back to this chipotle and you shouldn't either. read more

Undercooked meat. Obvously being a "fast food" establishment, they had cooked it on the grill quick and took it right off. this was a nightmare. I bought two steak burritos with double meat, charged 4.50 for more meat. Meat that the blood is still dripping out of the steak. When I confronted management they had said "we cook our meat medium rare"... I've been here so many times prior and had DECENT service besides their steak being pretty chewy but never with the blood running out of the food. Absolutely disgusting. I was offered two new burritos? Why would I want that. I'd like my money back but obviously that's not happening. read more

Chipotle Mexican Grill - Disgusting!!!! This is NOT medium rare. - Mexican Near Me - Amherst, New York

I haven't been to Chipotle in forever so while out shopping I thought I'd stop to grab a bite to eat. It was quiet when I walked in only about 3 customers and 5 staff. I walked up to the counter and was not greeted just asked "what do you want?"...I ordered a chicken burrito with beans and salas,was surprised guac is extra?!...they don't have queso!!!....burrito was bland...I couldn't taste the chicken at all and the girl gave me attitude when I asked for salsa mild and med...the mild are pretty much just tomatoes.... anyway... $11 for a burrito and ice tea ( which was bad it tasted bitter) and a less then welcoming staff...I'll go around the corner to Salsatritas next time....waste of money and hype....update one more star off...just looked at my bill and guac was $2.05....for about a table spoon of guac....nope definitely will never be back read more

Chipotle Mexican Grill - Mexican Near Me - Amherst, New York

Ordered the veggie bowl for pick up and the brown rice was inedible. It was very hard as if it wasn't cooked enough or just old. Had to throw half the bowl away, not worth the $8. Chipotle, please make sure the ingredients are prepped well before you serve. read more

Disgusting filthy nasty with very rude staff.no clean tables. Used gloves handling money then food

Idiot kids run the place, takes 15 minutes to make a single quesadilla and when they do they forget the sour cream, salsa, rice, and guacamole, not just one side but 2 of each. Meaning like 8 sides so.....yeah go somewhere the staff is competent and has common sense.. read more

I'm gunna say this, everything that I say in this review is 100% true and I'm not over exaggerating. Let me start off with this don't get me wrong I will never ever stop eating chipotle but this location I will always avoid for now on. I made my order online to pick up at 4:15 it was simple order for a burrito and a bowl. I arrived at this location at around 4:17 and my order wasn't anywhere in sight. I waited and waited and waited eventually it was hitting the 15 minute late mark and I still didn't see my food. I went up to a worker and asked them for my food and they told me that I should have already had it. So they went back and looked and it was just sitting there getting colder by the minute. She told me that my burrito was there and they were going to make the bowl because it wasn't done yet. They gave me the bag and when I went to pull out my burrito it was almost as flat as a pancake as if someone punched it out of anger. It was a mess and it wasn't even warm it was as cold as a winters day. And don't even get me started with the bowl, it looked like someone ate half the thing. They didn't even give me my sauce that I asked to put on it. All in all it was a very disappointing meal, and to be honest I deserve a refund for this service that I received I am a loyal customer and almost eat everyday. read more

This is the worst Chipotle I've ever been to. They only take mobile orders and always take forever to make the food (I know they're busy, I'm not blaming the staff). The last time I was here, the toilet wasn't connected to the ground. Everything is always dirty and the food portions are so small. The ingredients also don't taste fresh here. I try to avoid this Chipotle at all costs. read more

this chipotle is always extremely disappointing. the food tastes as it should but the service at this location is horrible. they are always only taking online orders because of staffing issues, if anything online orders should be off and you should be serving your customers that are walking in. they also run out of ingredients all the time like lettuce and guacamole. overall i never have a good experience here. read more

Food on the floor, no forks, drinks are empty, garbage on the floor. Not a very well managed restaurant.

I love chipotle as much as the next person but this location constantly messes up orders. Last two times they forgot my guac on my bowl. Forgot my boyfriends tortilla, gave us both chicken when I ordered steak and he ordered half steak and half barbacoa. Almost nothing was right. Not to mention that guac and steak costs more and we didn't get either. read more

Its online order only. Do NOT place an online order here. Ever since they switched to this genius plan the quality and wait times have been laughable. I love chipotle but please hire a manager, wow read more

I would give this place ZERO stars if I could. So my daughter walks in and orders a quesadilla and a burrito bowl. The girl tells her "they cannot do an order for a quesadilla in person, you have to order that online". Huh? What is the difference if your customer orders your food in person or online? My daughter tells the employee that her phone just died and asked if they could please make an exception. Employee goes to ask, comes back and says "I'm sorry, we don't do special orders for anyone". Ok, I don't patronize restaurants that put non-sensical policies in place and tell their customers they don't accommodate for anyone. I will be sure to share this with friends and family. Ridiculous! read more

This is the first Chipotle I ever went to after the chain came to Western NY, so I have a lot of nostalgia for this specific location. Sadly, so do a lot of other people, apparently, because the line is always wrapped around the entire dining area whenever I visit. The good news is that the staff at this location is pretty great. The line, even when it's super long, moves pretty quickly. The ingredients are always fresh and the prep is pretty consistent, so I always know what to expect when I visit. We had some trouble a few months ago when we placed a pick-up order. A lot of our orders were mixed up and nobody seemed to get the proper preparation. We called the location and they immediately apologized and offered a free replacement meal for everyone, so it prevented us from making us unhappy customers. Overall, I like this Chipotle location, even if it is super busy. I'll be back many times, I'm sure. read more

This location only accepts online orders. I placed an order through the app last night which stated it would be a 10 minute wait. After about 15 minutes I entered the store. There were many people waiting around for food to be ready. There were multiple bags on tables that were being handled by every consumer that walked in. I waited about 25 more minutes for the food to be ready. I watched multiple people walk back up to the counter because items were missing or made incorrectly. At that point they said anyone with an 8:00 order to wait outside because they hadn't even started them. I could no longer wait for the food as I had some place to be. There was no way to cancel or get my order refunded. The staff was working frantically to try to fulfill the orders. They have them set up on the side with them all working on top of each other. It seems like the set up they are using is not working for them... as there are many recent google reviews stating the same issues. Who ever manages this store needs to come up with a better plan. I'm surprised those poor employees come to work. I felt bad for them. I entered a complaint online and did get a response that my card would be refunded as requested. It's disappointing because I like Chipotle but don't think I'll return to this location for a while. read more

I would give zero stars if I could. Asked for extra rice and what do I get? Less rice than what I started with. No fork or napkin with my mobile order either. It's like I have to babysit the workers. Never order online unless you have extra time on your hands and are desperate. Chips were yummy though! That's where my first star comes in actually. read more

Being from Houston Texas, where Chipotle's are pretty much around every corner, I can consider myself a huge fan of the place. But as for THIS LOCATION, you can best bet I won't be returning. The food was scarce and cold and I was so surprised at the small serving of rice, beans and meat in my bowl. They overloaded it with sour cream and pico, when I asked for "just a little." As if that wasn't bad enough the guy putting together my bowl was very rude. I asked for lettuce, but he had better things to do. Like in attending to the group of lady friends that had just walked in. When I asked him for lettuce, again....HE COMPLETELY IGNORED ME. Wouldn't even look my way. Service here is not up to par with the great customer service I know and expect of Chipotle. I most definitely won't be back. read more

While I like the food at this location, the service needs improvement. The staff is in too much of a hurry to pay close attention to basic orders. I've received the wrong items several times because of the employees' needs to rush, rush, rush and not listen or ask questions if they're unsure of an order. I'll try ordering online next time. it's obvious to me that I'm not cool enough to be given proper consideration as a customer. read more

I ordered a chicken bowl with brown rice, black beans, corn salsa, fajita veggies and tomatillo sauce through their app. Order was ready for pick up upon arrival. The bowl was a mess, thrown together carelessly and lacking ingredients. The brown rice-- what little was used tasted bland and had dried out with hard crunchy grains yuck! and I counted about 4 black beans throughout the bowl. I've had better experiences at Chipotle. I would probably not order from them online again at this location. read more

A simple menu of built-to-order burritos and tacos. It's basically a take-out type of place that competes with places like Moe's. The burritos at Chipotle are "Mission style", made with HUGE flour torillas, packed tight with your choice of fillings, and wrapped in foil (which makes eating them a little more manageable). These burritos are heavy. Not quite as heavy as the old Edrito's in Buffalo - but almost, and of similar style. I've read that the CEO of Chipotle is outspoken about not only the importance of fresh ingredients, but that he also claims that they use more wholesome meat sources, with no antibiotics, hormones, etc. I have no reason to doubt any of that, and have found that the ingredients all taste extremely fresh. I am definitely a fan of Mission style burritos, and found my first trip to Chipotle to be very good - I am definitely going back. A word of caution about their iPhone app - I used it to pre-order to avoid a wait. It all seemed to work, it confirmed my order, and I also received an email confirmation that included my order number. But when I got there, they had no record of the order. The manager said that this has happened a couple times before when customers have used the iPhone app to order. He could not offer any other explanation and he apologized. Because of this,he did immediately prepare my stuff without me having to wait to place my order, which was good, because there was already a line of people waiting to order, shortly after its 11AM opening. So if you use the iPhone app, you may want to confirm by phone that they have your order. read more

Damn college kids. Sorry, no offence to college kids. :( This isn't Mexican food. Its not awful but it's not Mexican food. Also it's taking over the food scene and putting a lot of good family places out of business so it gets a 1. I had to come in here because my friends love it so much. I was here when I was very unfortunate in 2010. The Burritos are really generic, like any of those college-burrito style places but more brand-ified and predictable. I should mention, I only rate national and global chains on a scale of 1-2. I rate family businesses on a scale of 3-5. Here is why: Would you rather support the local family, or the multi national corporations and the rich men on yachts in the Carribbean? Why are the parking lots of the awesome local places usually half empty (or completely empty)? Why are the chains always so busy? Why can they afford to open so late and get all the TV advertising and all the prime intersection locations? Why are they always in shopping malls? Why go and support Denny's, Chilli's, TGIF, Olive Garden, or the horrendous Applebees? These places have systematically and coldly taken over the national food scene by using the cheapest ingredients, pre-packaged frozen systematic meals that are identical across the nation, overly high prices, rude underpaid servers on way less than minimum wage, and a ridiculously expensive mass brand advertising campaign that gets inside the heads of all the kids and the 20somethings and keeps them under the illusion that if it's not a brand name, it's not worth visiting. They spend all the money they should be investing in food and service, in advertising and cornering the market - the local places can't compete - and someday all we will be left with is the same chains serving the same food all over the world. That is our future. It's the way we're heading and you know it. Every time you eat at a bland national chain, you buy into that, you support that. Boycott chains. Support your local eateries. It's an embarrassment that generic brand national chains are even listed on a proper foodie website like Yelp, let alone getting 4 and 5 stars from so called foodies. Wake up, America, before we're all just batteries in the matrix. read more