The positive - the kids' meal is a great bargain. The staff is very friendly. The negative - it was barely edible. Never again. read more

Stopped in Sunday, 8/23, to grab my 8-year-old son some tacos. He decided he wanted crispy tacos instead of soft, and the tall gentleman working the counter reacted like we had completely ruined his day, audibly sighing and rolling his eyes. We rarely eat at Chipotle, so I wasn't sure what was included with the kids meal. Apparently asking a couple of questions was also a major inconvenience. My husband and I ultimately decided not to bother the staff any further, paid for our son's tacos, and went somewhere else for our own food. I understand that food service and dealing with the public can be exhausting, and everyone has bad days. But there's a difference between having a bad day and making customers feel unwelcome for simply placing an order and asking basic questions. Unfortunately, it wasn't just one employee, the entire line seemed irritated to be there. We got the message. We won't bother them again. read more

We had a very disappointing experience with this location. Today was my wife's birthday, and we've used Chipotle catering in the past with great success, so we decided to do it again for her celebration. On July 7, we placed a catering order (Order #PB7T8C46Z) for pickup at 3:15 p.m. on July 12. When we arrived at 3:15 p.m., the staff told us they couldn't find our order number and then claimed it had been sent to the wrong location. We showed them our email confirmation, which clearly listed the correct restaurant at 64th & Ward. At that point, they simply said, "Oh," and went to the back to prepare the order. After waiting approximately 30 minutes--with no explanation or apology--we finally received our order and left. Unfortunately, when we opened the steak tray at the party, we found a large black hair in the food, which was incredibly unappetizing and unacceptable. For a $145 catering order that was placed five days in advance, I would have expected the order to be ready on time and for there to be much greater attention to quality and customer service. Instead, we experienced delays, confusion, a lack of communication, and ultimately a serious food quality issue. Overall, this was an extremely disappointing experience, especially on a day that that we needed to be on time for our guests. read more

Food is always consistent. Staff are friendly, sometimes they can be a bit short when it's busy though. Today the dumpster outside really put me off my food. This is clearly visible from the parking lot!! I can't imagine what the kitchen looks like if this is how the trash is organized. Smell was pretty horrendous to say the least. read more

This was by far my worst experience ever at a Chipotle. I came in at 9p (they close at 10p) & staff acted like they were being bothered while taking food to their friends parked in the middle of the parking lot. Meat is cold, sour cream & salsas are warm and I'm honestly too nervous to even eat it. Our gym is in the same shopping center and these guys could do good business if they actually cared. read more

This Chipotle is so dirty. The food was cold and every single table was dirty and the floor was a mess. It wasn't under staffed by any means. I can't believe they haven't been shut down it's fithy. Don't go to this Chipotle. read more

Ok, this was not awesome. I placed an online/mobile order for dinner around 6:30 p.m. Instead of a burrito, got a bowl. Portions in the bowl were disappointingly small. The chips were stale, like they were yesterday's chips left out in the open. Guacamole was oxidized and brownish green, very unappealing looking. The taste of the chicken was good, the ingredients I requested were correct. That's good. The final straw was when I tried calling the restaurant to tell them the issues. Got referred to the contact support website which was the chatbot. I couldn't really select my issue, so had to free text it. Only allowed me to report one issue. Not a fan of this A.I. stuff. It has replaced a companies' trust in a human to solve a customer service problem. Huge letdown all over. Hope someone from corporate reads this. read more

Reviewing my review, as the last one was made when there were still staffing shortages. This Chipotle always does a good job. I am a regular here. Keep it up! read more

Chipotle Mexican Grill - Store front. - Mexican Near Me - Arvada, Colorado

It seems Chipotle has forgotten how to roll a burritos, the steak burrito I received today was a ball not a burrito. I have noticed they're using smaller Tortillas and that makes it harder to roll a decent burrito. read more

Chipotle Mexican Grill - The ball burrito Chipotle expects customers to eat. - Mexican Near Me - Arvada, Colorado

I used to love this Chipotle, especially because it's so close to my house. However, the last two times I have gone there my partner and I have food poisoning (we have had it the last two times). It's seems Iike the supervision on cleanliness might be lacking. read more

That location is horrible I've gone a few times everytime I get a online order the portions are super small rice isn't even cooked all the way twice I've actually gotten the completely wrong order I went back in and asked politely if they could remake my order both times they refused and said I had to take it up with the app. Sad people can't even work a easy job these days read more

I walked in to Chipotle Mexican Grill at 5:33pm. There was four customers in front of me a two behind me. To say the least the store was very slow with business. (Must Read) The bins where they keep the choices for your ingredients were mostly empty. I even suggested they refill the black beans. steak and corn. The employee's looked at me like they were missing chromosomes. One woman totally gave me attitude when I was willing to pay for extras. The servers were very withholding when it came to adding ingredients to my burrito like I was paying for something you would buy at Taco Bell. For one burrito it cost me $20 and change. And I basically got nothing at least nothing worth $20. It's a crime. If you want to have someone give you negative attitude and you wanna feel like it is a fight to get your food then this is the place for you. Chipotle restaurant is a horrible experience and I will never go back there. I know they have been sued for food poisoning and improper preparation of foods. So the only thing on my mind at this point is the next 12 hours will I have food poisoning? I did not go into this restaurant with any of these reservations. I thought it was going to be a nice experience. I would've rather stayed home knowing what I know now and had a bowl of cereal. Grade: (F) read more

So I ordered food for my mom and little brother and I. Moms food was fine. Little brother and my chicken bowl was spicy chicken and also I had a fuck ton of cilantro? What the hell was the point in covering my whole bowl in that crap. Oh also my chips are stale as fuck thanks guys for the hand crafted fresh chips read more

I've been to this location a number of times, and usually it's ok. However, I was there the other day around 8pm with nobody in front of me in line and waited over 25 minutes to be served. They continued to fulfill online orders right in front of me the entire time, and could not be bothered to take 20 seconds to make me one bowl, or even address me for that matter. I will say, most employees were working diligently to get food out as fast as possible, except for one lady who continued to command them to make the online orders first. As you'd expect, they continued to trickle in. There was nobody else in the restaurant besides the people behind me in line, who were beginning to get very frustrated. I don't know her name, but I had time to get a taste of here personality and she was absolutely insufferable, so I assume management will know exactly who I'm talking about. After a talk with the manager, I was FINALLY able to get served, and he did apologize to me for the wait. The food was fine. Look, I run a business myself and I understand having to balance between many customers while short on staff is not easy, but this was ridiculous. I seriously started to lose faith in humanity. If anyone at chipotle is reading this, please be more careful with who you hire, this type of behavior is unacceptable, and it makes a world of difference to your customers. read more

I try to give people in food service the benefit of the doubt because the job can be tough. But I have not gotten the sense that these employees care about their job. Every time I visit the employees are rude, they take a long time to do their work, and the restaurant is very dirty. read more

Thus is the worst, service, food and cleanliness I have ever experienced at chipotle. Asked for white rice there was about 2 tablespoons left the boy making the burrito just made it with that amount even though I asked for extra . No supervision. They were not busy but to busy to make our experience a good one. We won't be back. read more

Everyone makes mistakes and it's how you fix mistakes that I judge real customer service. I ordered for pickup via the Chipotle app and when I began to eat my burrito, I noticed it was missing three key ingredients. Tried to get a refund through the app, but it just sent me to an "AI" chatbot that just gave me a side of guac which I don't even want. No matter how I tried to get a person, I couldn't! Big fail for Chipotle in my eyes. We will hit Qdoba next time. read more

it is really good they are always making it fresh and are quick then pickup is great super simple

Hair in the food, workers seem annoyed to have customer. They're just chilling in the back blaring music yapping instead of serving. Food prep table was an absolute mess, cross contamination all over the place. This location gives chipotle a bad name read more

The workers are so rude. went in to get my burrito and the man tossed the bag at me, and the worker filling the ice cut in front of me while I was filling my drink. Not sure who's running the show at this location, but they are hiring the wrong folks. read more

Placed a catering order from this location that was supposed to be delivered between 5:30 and 6:00pm. The order showed up before 5pm, so we refused it and told the driver to please return with fresh food at the agreed upon time. When attempting to call Chipotle we ran into a wall of "nothing we can do" and "someone will get back to you within 48 hours". Needless to say there was no catered food. Will never order Chipotle again! read more

I always order from this chipotle because the red hot salsa is always HOT! I love that but tonight whoever loaded my burrito up with sour cream I want to give a shout out because you literally saved my a** quite literally. That was so hot! Still delicious, still 5 stars. read more

This Chipotle is the best we've ever been to. We order 1-2 times a week, get lots of the ingredients on the side and they never miss a single thing. The employees are always super friendly and helpful too! read more

Ordered a bowl and it cost me $17.50. Went to Santiago's and got a 4 item combo and a bean burrito for the same price. Food was fresh and awesome! read more

To echo what another poster said, they NEVER get our order right (and yet we keep going back). Tonight was the worst mistake. We ordered and paid premium for Carne Asada and got lots of rice and beans and some other vegetables not requested and NO MEAT. The last time we went the forgot our cheeses and the time before they redeemed our rewards for chips and the said sorry we are out of chips and the reward was still redeemed and was gone We are done with this location after these multiple mistakes tonight's being the worst. read more

HORRIBLE NEWS UPDATE: This location is now accepting online orders, but it is 25 minutes past my pickup time. So they are now taking names of people and asking how long you have to wait. I asked if they could refund me and they can't. I'm literally here because they are making me. I seriously would visit Chipotle twice a week but am so done after this display (along with the previous 10 times I have been to this location). Chipotle HQ take note and shut this location down. The negative experience is losing customers read more

Chipotle Mexican Grill - 45 minute line, don't bother if it looks like this the way this location staffs. Such a poor job by management. - Mexican Near Me - Arvada, Colorado

See all

They never get my order right and something is always wrong with it. Service is terrible don't go here. read more

Chipotle Mexican Grill - Brown guac - Mexican Near Me - Arvada, Colorado

Placed an online order at 8:30 PM on a Thursday night scheduled for a 9:00 PM pickup. Walked in and picked up the order at exactly 9:00 and the food was stone COLD. read more

I am a professional chef, and I was shocked and horrified by how rudely i was treated and by what I saw at this particular chipotle location on several occasions. It is my belief that through their absolute lack of knowledge of the basic tenants of food safety, they are going to make many people very very sick by outright disregarding food temperature standards and by cross contamination. In other words this particular Chipotle is a cesspool of bacteria and an active threat to the safety of our community. Everyone who works there needs to take a food safety class immediately from the general manager on down. I am praying that the health department shuts this place down soon. until then i'll be at the Wadsworth location which is clean friendly and properly managed. read more

they never get orders right it's almost impressive never mobile order to this restaurant

We went in almost 2 hours before they closed and they said they could not serve us because they had changed they're hours, later to find out they just wanted to close early. The manager was not professional telling us this and we were told to leave. read more

Terrible. Every time I come into this location I always end up waiting in line for 15+ min because the employees here are all under 20 years old and don't want to work. Slowest line I've ever seen all because the kids behind the counter are too busy talking to each other. 4 employees up front and only 1 is working the line, even when they've got 5+ people waiting in line. They also give the smallest portion sizes of any chipotle I've been to. I have to ask them for more of literally everything I put into my meal. Which of course is met with eye rolls. This chipotle is right across the parking lot from my gym and I'm STILL considering driving out of my way to a different one, just to avoid coming here. read more

Pretty stupid when you can't get your burritos double wrapped or a tortilla on the side because the person taking your order (woman with green hair) "doesn't know how to ring that up". Same person didn't know how to use the tortilla press and had to ask the lady in the back cutting up meat to do it. I get when you're a new employee you have a learning curve to overcome but why put someone at the front of the house without a supervisor/trainer if they can't do the most basic of tasks? Ordered double meat on both burritos- definitely wasn't double meat, trust me by now with how often my husband orders that we can tell when it's "normal sized burrito" or a "double meat sized burrito", so...nice up charge for nothing. Ordered chips and guac, no guac in our pick up order. They're batting a thousand today. Well just stick to going up to 88th and Wads. read more

This is the first and last time we will be getting food from this location. We ordered pick up because our school was having a fundraiser. I ordered three carnitatacos and there was MAYBE a teaspoon of meat on each taco, I had to dig around to find a few shreds of meat. The kid's quesadilla was barely the size of a taco but at least it had some chicken on it. I also got an order of queso which tasted terrible. Very disappointed and won't be back. read more

Walked in 28 minutes before closing with three people for TO GO orders and was instantly greeted with a mean look from the girl who was cleaning up by the front door. First thing we said when we walked up to order was "hey it's to-go". And sadly that didn't make them any happier because clearly they hate what they do. I was last to order and when I told the gentlemen i was getting three bowls, he literally looked up at me and took a deep breath. To which I said "bro you guys are still open, we're not going to be eating here what's the problem?" Because again, he hates what he does. To which he responded "that's not even the problem, yall an eat here even after we close." Sadly he didn't say what the problem was lol. For the love of god, avoid this place. read more

I haven't been to Chipotle in several years but my son and his wife had a taste for Chipotle and I decided to give it another try. The service was good and the staff was very pleasant and friendly. Despite being after the normal dinner rush, there was a bit of a line and there was a bit of a wait. My burrito was good although my lemonade was pretty light on the lemon -- i.e. it was pretty weak which I didn't discover until we got home. If we had been "eating in" I would have complained and got a different drink but this was a "to go" order. Overall -- not a bad experience but nothing that we make me want to come back anytime soon. Decent service, good burrito, bad beverage. read more

I used to avoid ordering from this chipotle, because every single time the order was way to small, and/or completely incorrect. I once ordered again from here and they are more consistent with orders, I assume that because I believe they changed out their staff at that location. read more

Came here on Friday the 26th at 8:15. a tall male with an airpod in his ear was spraying polish spray all over the metal walls. While I was ordering he sprayed a good amount in my food. i told them I did not want my bowl anymore then they refused to make me a new one. So disrespectful the boys working here tonight should not be working in food service if this is how they are gonna treat their customers. They did not live up to my expectations that I had for Chipotle and I am extremely disappointed and will not be coming back to another chipotle ever again. read more

they spat on my burrito saying it was queso and they gave me a moldy tortilla. they ate half of my burrito. they were very rude always getting mad when I asked for something? read more

I love chipotle, I just dislike this one. Service is terrible. Don't ask for anything out of the ordinary, they will roll their eyes. Don't ask for an extra scoop of corn, they'll give you two tiny scoops of corn. Don't ask for an extra water cup, they'll look at you like a criminal. Salads usually have abundance of lettuce, not here, they hardly give you lettuce. So if you're vegan or vegetarian here you won't get enough sustenance. I had the review at a 2-Star but I decreased it to 1-Star. I ordered online and when I got there it wasn't ready. And it wasn't like they were busy. So I had to wait behind 3 people. Not sure the point of online ordering. Gave them 40 minutes to make it. read more