I have always had such a good experience at this Chipotle. It is right down the street from my work, so I visit perhaps once a week. The portions are fair, the workers are always engaged & seem to actually enjoy working with each other, and the freshness of the ingredients makes you feel good. Thank you for your work! read more

Server is very aggressive and unfriendly. And slow. Felt like I was being berated by the person making my food.

Every part of my order was wrong. my quesadilla didn't have cheese in it. i didn't get my rice or beans as my sides. my burrito was completely wrong. my order was also 30 mins late. every table is dirty and the employees aren't very nice. they are always out of forks or napkins and the drink machines are always empty. read more

I made the mistake of not reviewing my Yelp prior to ordering a steak burrito at the Bloomington location. I assumed Chipotle was reasonably consistent with food quality amongst the other Chipotle restaurants around the country. WRONG! I ordered on the app & even though my updates on their progress wasn't communicating I showed up to pick up my food based on their estimated time. It was ready but once I tasted it I wondered how long it had been sitting there waiting on me. The burrito was cold and the steak was tough! I won't go back. read more

terrible customer service. employees can't even decently conduct the counter because they are too busy conversing in the back

Josh is awesome and gives great customer service. I work nearby and the workers are really kind and always load my burrito. This is a COLLEGE town, so they get a LOT of traffic. Be easy on these workers, they work very hard to feed all the college students! :) read more

Kaleb kicked butt!! he made sure everything went well after they were out for a while and completely made it right!

Was the food out? Yes... but chipotle management put more people working!! The poor guys were working to the bone. Shoutout to Dylan working 02/27 around 8:30 at night. That man was working extra hard and even though I was talking up a storm he was happy to listen while making my burrito. He made my night, and should seriously give him a raise, those poor guys are working their butts off to make people happy. Even with the food being out, Chipotle hired some pretty amazing and friendly workers! read more

I have been here 5 times. Every single time the meat has been cold and 3 out of the 5 times they forgot my queso. Everyone is usually rude and unfriendly. Won't be going back to this chipotle. read more

Out of black beans, out of chicken, out of brown rice....don't waste your time looking for parking.

I ordered a chicken burrito but I didn't get pico de gallo because they hadn't put a new pan out. So I would have had a soaked burrito. This ruined my day. Please refill the pico. read more

Chipotle Mexican Grill - A chicken burrito without pico de gallo. - Mexican Near Me - Bloomington, Indiana

Whoever the guy on the line was around 3:50pm today (1/18), cmon dude. Chipotle is so inconsistent, this is a picture of my partners bowl with ONE bite taken out of it. There was a line to the door today, and the single person on the line was taking his sweet time. He was not even trying to move quickly, and the portion sizes were incredibly disappointing. We essentially paid for half servings. I almost said something to him after he genuinely only gave half scoops of everything to both myself and my partner, but I shouldn't have to! I know this is a food service job but, Jesus, at least try. Do they really pay him enough to skimp this hard? Not worth paying for it! My entire burrito had 3-4 bites with any meat in it. No chips ready either, so couldn't even fill up on chips and queso. I also saw (what I assume to be) a manager doing f all to help or ensure consistency, which is embarrassing for him. Both of these guys obviously cannot handle the positions they are in. Would skip the Kirkwood chipotle and head over to Qdoba if you're desperate for fast casual bowls and burritos. read more

Chipotle Mexican Grill - Ridiculously under filled bowl - Mexican Near Me - Bloomington, Indiana

The profile picture on my Yelp profile is of the very first time I had a Chipotle burrito. It was actually in Las Vegas. At the time, Chipotle did not exist in our area. Thankfully, that has been rectified. I love Chipotle. There's just no getting around it. I love the quality of their ingredients. I have no fear of E. coli. In some ways the E. coli scare has been great for me, as it is scared off other customers and made their lines shorter. So that's been a bit of a silver lining for me. In a perfect world, their hot salsa would be a little less hot. The flavor is amazing, but the heat is a little rough on me. Also, the chip portions are a joke. But just so you know I can be somewhat objective here, I will admit on the record that Chipotle's queso is absolutely disgusting. That stuff should be banned by the government. And yes, I know they "improved" it. It's still not good. read more

Very hit or miss on portions, usually miss. Online order can't even make a Smurf full.

We ate here Friday while we were in town for a track meet and this was the worst experience I ever had at a Chipotle unfortunately. We walked around 8:00pm and after ordering a chicken Bowl they let us know that they didn't have any toppings because they were out for the night. They let us know they close at 10 but do $14,000 in sales so since they are so busy they don't make more. Every single table was dirty until my assistant track coach went and got wet paper towels from the bathroom to clean off our tables because the staff let us know they would get to it in a little bit. This Chipotle doesn't have to worry because we will not be going to eat there again. read more

See all

The service was poor it took them over 30 minutes to serve 2 customers with a line of over 20. There were workers standing around idle in the back just watching. And they're often out of basic items like white rice or chicken even before rush starts. If you can avoid chipotle on Kirkwood I would. read more

We ordered $30 worth of food and got an extra large chip, and they barely gave us anything. The bowls weren't filled all the way I was missing lettuce, sour cream, and salsa and then for the extra large chips we got barely a quarter of the bag. read more

Chipotle Mexican Grill - This is the bag of chips that came and no chips have been eaten yet. This is exactly how it came for a large bag. - Mexican Near Me - Bloomington, Indiana

I just ordered chipotle for delivery and I am beyond upset! First I paid almost 70$ for portion sizes that are ridiculous won't even fill up 1 person let alone to the food was cold! Not fresh you could tell by the look of the meat and beans. And it looked like it was just thrown in the bowl. The only reason I gave it 1 star is because it was fast delivery which is all the more reason why my food shouldn't have been cold!!! My food looks nothing like thier pictures on thier site or t.v!! NY first time trying and probably my last! read more

See all

I've had mixed success at this place but it seems to have gone further downhill each time I give it another try. My pregnancy cravings were demanding a burrito so I figured I'd give it another shot. I ordered 3 for pickup and the place was packed as usual when we got there to pick them up. They had run out of tortillas and made the burritos as bowls instead. Instead of cilantro rice, it came with what appeared to be plain instant rice, which was undercooked and crunchy. Basically inedible. Laughing Planet, please come back. read more

the customer service here was awful. The portions were abysmal and the attitude of one of the staff members was even worse. do not recommend. read more

Worst chipotle of all time. Manager Harper Yankey is a major douche. They always get the order wrong, don't know how to wrap burritos, and forget your food. They need to be reassesed by management because this is the WORST CHIPOTLE IN AMERICA. THE WORST. corporate can't see that no chipotle should ever have less than 3.5 stars. THIS IS OUTRAGEOUS THEY R MONSTERS THERE AND ABUSE THEIR POWER OVER US CUZ THERES 1 FREAKIN CHIPOTLE AROUND. Want my advice? Fire everybody thats running that place, and make so that my rice isn't stale, and my chips come with guac, and so they don't put frickin sofritas in my steak burrito read more

See all

After a year of avoiding this location, my hunger drove me to Chipotle on Kirkwood once again. The rice was cooked, and my order was correct. However, they continue to be out of at least two items all of the three times I went. read more

Usually very busy and meat runs out. But if you catch them at a good time it is delicious! The staff is very kind! My coupon was not scanning and the card machine seemed to have difficulties but the service was still great! I got enough in my bowl for a second meal for later! read more

Their service is horrible. They all move extremely slow. There's 15 workers and they all take there precious time as the line continues to fill up outside of the door. They never have everything. Worst chipotle I've ever been to. read more

They literally never get your order right and you have to wait at least 5 minutes for them to acknowledge you're there for a pick up. Come here if you want your time wasted. read more

Honestly this is a the absolute worst chipotle you will ever go to. They act is if they are scooping out their wage when their serving you, let alone how beyond rude they will be. You want double chicken? Well you're not getting it. I wish it didn't get worse but it does... the lazy workers don't care at and severely undercook the food, the rice is hard and inedible, while the chicken is swimming in slimy juices. It's absolutely disgusting. Oh and if you want chips you have to use the app because they're not capable of walking 3 steps to the back and bring them out. The manager also swore at this kid in front of me when asking for more cheese on his bowl... which as far as I am aware is free for extra. read more

This has to be the worst chipotle in the country. I pick up orders from this chipotle and they run about an hour behind every evening, 7 days a week. I've never seen anything like it. They stay in business completely on demand, but they can't keep any good workers for very long. Sometimes they get so behind the other chipotle in town gets behind on the orders they're getting instead of this one. Even when I come here as a customer and order in person, the line workers give small scoops and can't wrap the burritos properly. For some reason this chipotle also keeps their shelf inside the kitchen, so even if your order is eventually prepared, you still have to wait for an employee to call it out in a list of 20+ names as they read the entire shelf. Not sure why this is the only chipotle that does it this way. read more

If I could, I would give this place a NO STAR! Pros: -The bathroom was clean -Shelton was AMAZING! HIRE MORE PEOPLE LIKE SHELTON! CONS! -There was a cook and cashier on their individual phones. The cook was stirring beans and texting (I saw him put the beans in the pot). The cashier leaned over the register and continued to text. -The individual taking my order was extremely unpleasant. I UNDERSTAND that we all have jobs that we despise, but at least pretend. -Do people believe in gloves any more when cooking? -I witnessed little to no washing of hands. Can we say FECAL MATTER?!?!?! -Our chips were definitely not fresh. Not the most ideal experience ever and will probably not go back. read more

Gave me food poisoning. Asked for steak burrito, they brought steak out from the back which I just now realized means it couldn't have been on heat for however long it was back there. read more

This is without a doubt one of the worst chipotles I have ever dealt with I thought the one S College Mall Rd was bad however, when they mess up an order they correct it or refund it. The staff here were not only rude they refused to do anything to correct their mistake. MY ORDER WAS NOT ONLY INCORRECT BUT IT WAS SO DRENCHED IN HOTSAUCE IT WAS COMPLETELY INEDIBLE! AVOID this chipotle if you value your sanity. I miss laughing planet so much rn. read more

Hands down the worst establishment in the country. Only thing Im happy about being a senior and leaving in a few months is that i will never have to rely on this location ever again. I have had many bad experiences hear in the past few years. I have learned to always check my bowl after and online order. and to never ever order on the line. There could be like 6 people on line and it will take 30 minute to get out of there. they will have 5 employees in the back doing whatever and one person will be on the line doing everything up to the cash register. I love their hot salsa and they dont give the option on the app to add it as a side portion so I always have to ask an employye to get me a couple side orders of sour cream and hot salsa. i like to mix them and eat it with chips. Though this past time I shit you not, no one was in there but me and the employee have me such an attitude and filled my side portions like a quarter of the way. I know im not the only one who is forced to hate this place. it is very sad and chipolte hq needs to see that and hire a new manage. read more

I'm going to preface this review by stating I get more chipotle than anyone you'll ever meet. Once or twice a day for the past 7 years. Same order every time. I want to start by saying that as a long time and hopefully valued customer, I am simply not being treated right at all. Management (specifically Mrs. Yankey) is not friendly and seems to rush me every time I'm there. They give me tiny portions, their meat is often fatty or burnt, the guacamole has huge chunks of avocado in it and is usually browning, the red hot sauce is always a bit dirty brown, and on top of all this they simply refuse to pour my vinaigrette on- sounds petty but if you understand that I shake it up before I eat it, you'll understand how much of an annoyance this is, as I have to take off the lid, pour it on myself, then ask for a new lid to put on so I can shake it. Is it so hard to just pour it on for me??? I pay $11.58 every time I go there and in return the tiniest little bit of sub par food. On top of this, 99% of the time I order delivery from Kirkwood Chipotle it's the wrong order. It's always terribly upsetting. My advice- go to the chipotle in college mall!!! Definitely worth the drive!! read more

As a long time Chipotle customer, it pains me to write this review. My experience at this location has deteriorated over the past few years. My scoops? Smaller. The prices? Larger. My love for Chipotle? Diminished. Maybe just a me thing. But, I have recently discovered in converse with my acquaintances that I do not stand alone on this hill. It was through these exchanges we decided our best course of action was to reach out to this community. To tell our story, in hopes that it will inspire the powers that be to have their own congress. To self-reflect and realize what the people have been seeing, feeling, hearing, touching, but most importantly, tasting, for a long time now. However i have not given up on Chipotle, they just need to figure it out. read more

This location is the worst Chipotle I've ever been to and I've been to many a Chipotle in my day. I love me some Chipotle but now that I'm in Indiana, I might have to avoid the chain altogether. Outlining my poor experience below: A) dirty tables/dirty counter - I've been to busier chipotle locations in LA and they've been way cleaner than this location B) subpar food quality - overall meal was super salty for some reason. Guac was gross - this might be an Indiana avocado problem but still... I expect Chipotle's supply chain to figure that out. Furthermore, the chips were SO stale. I'm upset I paid for that kind of quality. D) Way under staffed - I stood by the counter to ask for forks because they were clearly out & was basically ignored after they rudely brushed me off & motioned towards where they usually keep the forks. Someone came to add more utensils after but all the had to do was take a second to speak with me so I could tell them they were out. After I got meal, the line started buildup up and again & finally more employees began to show up. I will say that the chipotle prices here are about $1-$2 cheaper than LA. read more

As a self proclaimed chipotle connoisseur, it pains me to write this review. I consider myself to be a huge lover of Chipotle. Being someone who has gone to a zillion different chipotles, I have never experienced such poor quality as I have at this spot. They do everything in their power to cut corners in order to take advantage of college kids who are just trying to get a meal in. This place doesn't deserve to call itself a "Chipotle". read more

Chipotle Mexican Grill - Mexican Near Me - Bloomington, Indiana

This is the worst Chipotle location I have ever visited. I gave it several chances before finally reviewing it. But every single visit has been a disappointment. The food is always overcooked and mushy (including rice, beans, fajita veggies, and barnacle in my experience). There is also a terrible habit of the employees to constantly refer to customers by pet names. I'm sorry, but I really don't appreciate some 19 y.o. kid repeatedly calling me "hun" or "babe" or "sweatheart". It's incredibly inappropriate. read more

Chipotle Mexican Grill - Don't know what this is, but I found it in my bowl. - Mexican Near Me - Bloomington, Indiana

I decided to eat at this Chipotle last night and when I walked in I noticed that there was only 1 employee working in the front of the store. He was putting together the food as well as ringing people up. The line wasn't too long, but it took 30 minutes to get through due to the lack of staff. After I finally got to the front of the line, I ordered a bowl and asked for extra white rice. I was denied because they were apparently running out of rice quickly. I didn't quite understand that but just let it go as I was already quite hungry. The part that really made me upset was when the 2 young men behind me asked for extra white rice, and the same worker told them yes. Personally I would call this discrimination since I am a women, will never be visiting this Chipotle ever again. read more

Worst chipotle I've ever been too, they're constantly out of ingredients and pickup times more than 10 minutes late where there is no line. I just ordered their veggie lifestyle bowl from the app and this is what I got. read more

Chipotle Mexican Grill - Veggie Lifestyle Bowl - Mexican Near Me - Bloomington, Indiana

Ok--so there is absolutely nothing special about Chipotle. Let's get that out of the way as early as possible. You get your choice of meat/veggies in a subway styled line up. The food is made in store daily which gives it an up to the powder mixed of Taco Bell. I think their guacamole is good....its not the best guac but its good. Pinto beans are not vegetarian. Fyi. The black beans are. They are really upfront about it, so I have no qualms here. My favorite thing about Chipotle is their online group ordering system. I get this for work all the time with large groups ranging from 20-150 people. Its super easy to coordinate. Type in each person's email, they choose what they want, you get an email when all are selected....you choose pick-up time and bam. I highly recommend giving 2 days notice if you pass 30 people.....thats only polite. Its not fancy catering, but everyone gets what they want. They are usually accurate. On large orders, things may happen. Thats the risk of having someone else do your dirty work read more

I've been to many Chipotles before, and this one compares really well. The lines are longer since it's right off a huge campus, so expect some lines during lunch/dinner. Still, it's pretty quick on getting your food. Really no problems unless they have to cook their chicken/steak, which takes 5-10 minutes at least. Only bad part might be is that their tables/floors remain messy for a while before anyone wipes them down. Otherwise, this Chipotle's portion size is much larger than other ones I've been to. Big plus since you can end up saving a meal for later. Notched down one for its uncleanliness. read more