This location is just the worst. Always a terrible experience with how my food is prepared, portion size, and it's always cold. 0/10

I've been here a few times, but always left disappointed, the steak was full of gristle, even the chicken was not that good leaving something to be desired. They gave me a decent amount of but if it doesn't taste good I don't want it and won't go back! read more

Walk ins not welcome, all of the 12 employees are too busy making online orders to even acknowledge any in store customers, stood there for about 8 mins and left with no interaction. Food station was a mess and was very unappealing, would not recommend read more

Ordered 6 tacos and a few burritos online for pickup. Spent close to 70 bucks. There were like 3-5 chunks of meat on each steak taco, the pork tasted like wet dog smells, and the burrito had stuff I didn't order on it and was also lacking in meat. I will never buy food here again. read more

Qdoba beats Chipotle hands down!! I had to pay extra for queso and quac on my bowl and the bowl doesn't come with chips. The price for what I got was not worth it. the service was Meh, I don't think 1 person smiled through my visit! I would recommend Qdoba every time. read more

Truth be told I do not eat her often at all. Last time was back in 2018 I think. I ate their recently with my fiancé, she wanted to go. The food was...ehh. The staff was just fine as far as service goes. The decor was just run of the mill fast food decor. Its 2024, probably be another 6 years before I go back. read more

Never have I gone to a chipotle and the staff was as kind and patient as the Bourbonnais one! For starters, customers in front of me were really rude to the cashier. But she didn't seem to let that influence her attitude. Very kind teenagers running the show. And the food quality is amazing. Chipotle is like dunkin where it's never consistent but it's great today!! read more

Chipotle Mexican Grill - Mexican Near Me - Bourbonnais, Illinois

Your typical run of the Mail Chipotle, online orders are fulfilled very quickly. No matter how many times you ask for extra, it seems to never be enough. read more

Usually they make it to where there's a couple of things in sections across my bowl. But today the lady did it where I got a bit of everything with every bite. Amazing!!! They had us in and out quickly. Everything was fresh and delicious! My husband apparently recommends too due to the clean bowl! Bravo. I would recommend. read more

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Amazingly well prepared food. As one can expect from a Chipotle perhaps, but still worth mentioning. Always a pleasure. One of the best "fast food" joints in the US IMHO. read more

Received my steak burrito bowl today via delivery through DoorDash. After eating almost my entire bowl I saw what appears to be a piece of raw chicken at the bottom of my bowl. I was disgusted to say the least and when I went to make a manager aware of this I was treated like I didn't know what I was talking about even though I brought the bowl in to show what I saw. I was able to get a refund through the app I ordered but this has made me never want to go back. read more

Ryan is the best ever he always makes me feel welcomed! There was a problem with my order, and he offered to remake AND give me my refund. Go Ryan read more

The quac was literally black. I tried submitting a claim for a refund through the app but never received a response. Do not go here. read more

Chipotle Mexican Grill - Garbage - Mexican Near Me - Bourbonnais, Illinois

Decided to give Chipotle a try for the first time, and I must say I was mildly impressed. The inside of the restaurant looks very calming with the nice ambient lighting, and it looks unique compared to other places. Being my first time I ordered a burrito and it was pretty good, tasty, and filling! I ordered online and everything I picked out was correct. The process of picking up my order was very fast and convenient. However, being fast food, I do believe it's quite expensive compared to other more authentic mexican restaurants near by. read more

This location in Bradley, IL is the worst. Ever. They are always out of something. Happens all the time, no chips, no salsa, no lettuce, etc. Keeping their bags of chips for online orders only. Not accepting cash, credit card only, claiming they only have $1 in the register. As a business, how can they have no cash, especially towards the end of the day??? Why wouldn't a business accept cash?? Crazy! Most of the employees are rude and seem to be bothered to wait on customers. The service is horrible there. If I could give it 0 stars I would. It's that bad. read more

TERRIBLE customer service. I got my order home to find out they took the order correctly (the sticker was correct) but the contents were nothing close to what the lid said. I tried to call the store, but you can't get a person on the phone--it's 100% automated. I went on the app & interacted with the chat bot to see how they would make this right. The offered solution was a BOGO coupon. So I spent money on a burrito bowl that I had to throw out (and spent money elsewhere for my actual dinner), and their solution was that they would give me what I already paid for on the condition that I spend MORE money with them. I used the Contact Us form from Chipotle's website, but no one responded and it's been 3 days. Mistakes happen and customers for the most part are understanding/forgiving, but businesses have a responsibility to make things right when mistakes happen. Refund the purchase or have the correct order delivered to the customer without any additional fee. Respond to your customers. This particular store doesn't seem to really take responsibility for their mistakes or care about their regular customers. read more

Came here to try out the tacos. The girl was very pleasant who served me. Ordered chicken tacos on corn tortillas. They have three tortillas to choose from and can order any meat for the tacos. Chicken was decent as usual with a little spice. Had tacos with a little rice and beans topped with lettuce, cream cheese and mild salsa. The tortillas broke up but I did have a lot on them. After taking a couple bites I knew they were lacking flavor. I'm used to typical Mexican market tacos where the meat is loaded with flavor and topped with cilantro and onions to add that nice flavor. Also no options of sauces/salsa to add like a good Mexican taco. There were no limes for my tacos and no lemons for my water. These were just very very bland. Just don't get why Chipotle is so popular. Nothing has flavor. read more

Chipotle Mexican Grill - Good size chicken tacos with corn tortillas. However there were very very bland with no flavor. - Mexican Near Me - Bourbonnais, Illinois

As we approach the end of 2016,Chipotle has finally opened in Bourbonnais. Meanwhile people are still waiting for Abercrombie and fitch to open in the mall across the street. Anyways, if you are familiar with this chain, it is nothing different from the rest. Since it just opened recently there are long lines usually during lunch and dinner. Service was pretty prompt and faster than other locations I've been too, which is a surprise since this just opened and workers take time to get use to handling the crowds. Plenty of space inside to eat and adequate parking outside. Enjoy, until the next fast food chain comes to the area. read more

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They were weirdly rude... made me feel like I was an inconvenience to them!!! I was listing what i wanted and before I could say sour cream.. " ANYTHING ELSE" can I also please get...lettu...."ANYTHING ELSE?!" Like my bad?! Sorry for thinking (there was no one behind me in line) I also asked if I did something wrong bc they were being a little pushy and no one said anything and didn't even look at me. Like wtf? I said my pleases and thank you's and wasn't being a Karen so why am I being treated poorly it like I was a butt head... idk it made me super mad. read more

Worst food and service I've ever had in my whole life. Never will I go there again. Matt the the manager should not have this job. Not one person in the place knows what they r doing. Sorry I will never have my business again Bourbonnais chipotle read more

This location is average with most other locations. Nothing really better or worse than other locations. I do enjoy selecting what I want in my burrito The decor is like the others in a modern eclectic kind of style read more

This is by far the worst Chipotle I've ever been to. Every single time I go, there's an issue. The last time I went, my burrito was very cold. I don't understand how, as everything I get is supposed to be hot (I just get rice, beans, and sofritas!). Also, the chips were stale. On previous visits, drinks have been out for days at a time, people have been rude to me telling me I'd be charged for chips and salsa if I got a burrito bowl with the salsa on the side and chips (last I checked, salsa is included with the burrito). I was told that they'd allow it 'just this once.' I love Chipotle, but I can't imagine coming back to this one. read more

I went there for the first time. If you like authentic Mexican taste, I suppose you will like their food. I didn't, so be sure this is what you want before you go. The store and it's employees were very friendly. read more

Terrible service. The workers seems annoyed to be serving you. They are all just standing around starting at you, only one person helping to get my bowl when there should be a two. I was the only one in line and it took them 10 minutes to get my food. I won't be coming back to this location and I'd recommend anyone ready this to go somewhere else unless you enjoy crappy service. read more

Every time I order online, legit every time. They put absolutely no rice in my bowl. I just ordered a bowl and 90% of it is sour cream with a 6 grains of rice. I'm not sure what incompetent child is doing the online orders but they need to be fired. Also why the hell they don't salt the chips? It's not that hard squeeze the lime juice and salt. Damn read more

This place forces people to wear a mask or they don't get there food. I do not agree with this what so ever. It is ridiculous and they are loosing so much business from it. You can't force a mask. A mandate isn't a law. Will not be coming back here. Disgusting how they approach you about it to. Service her sucks and the food is even worse. read more

This is the WORST run chipotle in America. Go elsewhere. They are incompetent, rude, and screw up orders routinely.

This place has messed my order up the last 5 times in a row. Not an exaggeration... we always order from the app too, so I have no clue as to how they mess up so bad... the order is right there in front of them! On top of that, the food that we do get is dry every time. I see that other reviewers are having similar problems. This place is a joke. I gave them more than enough chances... never again... read more

If I'm taking the time to leave a bad review then you for sure know it was bad. Guacamole was brown. Threw it away. Didn't want to get sick. The Tacos had wrong items on them. Bowl and tacos were cold! blah!! read more

This is by far the worst location i have been to. First off i ordered a salad which i cant have rice and beans, they hardly gave me any chicken i had to ask for more sour cream. I asked for a side of guacamole thinking they would get fresh guacamole nope they gave me the old BROWN guacamole that was in the container. Staff was not friendly at all. Will not be going back. read more

I placed a delivery order today for myself and my coworkers. Once I had time to open my order I noticed part of my order was missing. I reached out to my Chipotle location to be told that I need to come pick it up or could be given a credit for a future order. I find it horrible customer service to make a mistake and then inconvenience your customer to make it right. read more

Burrito Bowl Steak is wonderful Queso is delicious!!! Hot Salsa is sooooooooooooooooooo good. Sour cream is fresh and delicious! Rice is perfectly cooked! Guac is on point read more

I visited this location for the first time today. I usually go to the location in Frankfort and go there 2 or 3 times a month. I feel that my burrito was 25-30% smaller. I said something to the manager on duty and he was very pleasant and apologetic and offered me a free burrito upon my next visit. If they have an occasional person complain but use less on each item they make they'll come out far ahead in the long run and have a lot more profit. I don't plan on visiting this location again. read more

New location and the staff clearly needs more training. Was rather chaotic and hard to tell was in charge behind the counter, like who's the George Washington of this store? read more

I had a steak and queso burrito with mild salsa, cheese and rice. I had explosive and destructive dirreaha for the 2 days. Tried Pancheros, the queso is so satisfying that I quesoed my favorite white jeans. read more

I used to come here 2-3 times a week and I will never be back. I placed an online order 2 weeks ago and put the order in 45 minutes in advance to the time I set it for pickup. I had my boyfriend go in and pick it up and they told him it wasn't ready and it's gonna be another 15 minutes (for whatever reason). I came back after 20 and the order was sitting on the shelf, I grabbed it and went to the car and opened it and it was completely wrong with nothing in it as I ordered it. I went back in and went straight to the cashier and told her my order was wrong and she blew me off and told me to go to the back of the line (mind you, I was on my lunch break which they had already wasted more than half of) I told her I don't have time to wait in line and I need a refund. She told me to go on the chipotle website and put all my info in there. I did all that and still never received a refund. Again, I will never be spending money there ever again lol read more

Went here on my lunch break and I'm satisfied. The place was very clean and they were temping all of the food to make sure it was temped properly. Food was tasty and the service was good. I also enjoyed the guacamole more than usual. It tasted fresh, the color was a bright green and there wasn't any brown spots. They also didn't load it up with onion which I really appreciate. read more

Stopped here for lunch while on the way to Champaign. Place recently opened, even the inside still smells new. Even though stopped by around 2pm, there was still a line, though not too bad of a wait. Line moved fairly quickly. I tried the new chorizo meat with my burrito. A different take as the chorizo is mixed with grilled chicken. Well seasoned, thought next time I am going to stick to my regular steak burrito. read more

Absolute f***ing garbage. Having to give this one star insults me. It's the middle of November and we sat at the table closest to the entrance. The fucking table had more warmth than the tacos I had gotten 30 seconds before. Shells were cold. Meat was cold. Asked to have it warmed up. They don't have the means to do that. Not sure why I even asked. What Complete shit. Only thing that made it tolerable was probably the 1/3 of bottle of Tabasco I had to use to choke this down. My tolerance for these idiots is extremely low. I used to have immunity built up for disappointment , but obviously this is a new strain. It's been three hours since I've been there. Still angry. read more

After 4 tries, no more. Cold and poor tasting food. Having lived in Chicago for a few years, was excited that we would have a Chipotle here, but it has been nothing but disappointing. You would have thought that a chain would taste the same at any location, that is apparently not the case. Just had two mouthfuls and couldn't eat anymore. Burnt, cold, even the beans tasted off. If you want a Chipotle, suggest a trip to Chicago! read more