Ordered 7 bowels to go today and 2 of them has no meat. I am glad I checked in the car before I headed out to home. Went inside told them and no sorry from anyone. No smiles and nothing. Worst customer service ever. read more

Chipotle Mexican Grill - Mexican Near Me - Charlottesville, Virginia

Honestly, the WORST chipotle I have ever been to. 1. The staff here act like the portion size gets taken out of their own personal checks because this place has the SMALLEST PORTION SIZE I've ever seen from a Chipotle location - so stingy when I ask for double PINTO BEANS and you find the need to 1/3 scoop each time - pure craziness here! Stingy stingy STINGY with the meat and fajitas most of all - they act like I can't see what they are doing. Lastly, to the Spanish girl with the ponytail who rushes you down the line and doesn't take a BREATH and puts legit 1/2 scoop of anything you ask on - you should pay for my next bowl because you are STEALING from your customers. Fire her. I bet the manager is the one telling staff to skimp on everything. Stay FAR AWAY from this location or you'll be sorry. read more

Walked in, looked around, walked out. Filthy floors and kitchen area. Food looked old and dried out. Yuck!

It was dirty. The meat was not warm. The trash was overflowing . I think the manager was sitting in the dining area, so if I am correct about the manager he could have corrected the issues. read more

Every time I go here in the evening they are out of something hours before closing. Today it was shredded cheese and chips. Last time it lettuce and steak. Someone has got to do better on inventory‍poor service skills. the guy who made my bowl tonight didn't even speak to me, he just stared at me waiting for me to tell him what I wanted. Kind of like he was annoyed they I wanted food‍‍ read more

Honestly, a really friendly chipotle but they rip you off. This one certainly has the smallest portions I've seen at a chipotle. Highly recommend going to another chipotle in Charlottesville. read more

I never take time out of my day to write a review but this was insane. I work down the street from this location and I often order the same bowl for lunch. Today I ordered the exact same as I always do & my total was $26.67. When I got my food it was entirely wrong. My name and order were on the bowl yet the entire bowl was the opposite of what I ordered. When I tried to call this store I was sent to customer service who basically told me there was nothing they could do and that I should reach out to uber eats, so I did. After a long conversation I finally received a refund for $6.87. Where is the math in that? When I complained I was told they could not issue a second refund and would have to take it up with the store. So finally I go to the store where they automatically refused to do anything about it, the entire staff gave me exhausted looks and the to go lady immediately tried to rush me out the door saying there was absolutely nothing they could do. It wasn't until the manager came out that they decided to remake my bowl immediately. The manager hadn't even said anything! The to go lady's entire demeanor changed when he came out. And when she finally decided to remake the bowl for me it was 90% toppings barely any steak or rice. This store is absolutely ridiculous and the vibes are horrible. Plus it's constantly messy, although they have multiple employees standing around. Will not be returning. read more

Chipotle Mexican Grill - Mexican Near Me - Charlottesville, Virginia

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Food, service and ambiance all need to be improved. I drove 34 minutes to get a bowl and should've listened to the previous comments. The line was absolutely dirty. They were out of both beans, lettuce and sour cream. They had no chip bags prepped. The girl on the line got snappy with my husband because he was looking at what was available and she basically told him to back up even though the person in front of us was done. Someone needs to get involved with this location to turn it around because none of the employees here were friendly or looked like they enjoy their jobs whatsoever. Will not be returning to this location. read more

SERVICE NEEDS TO GET WORKED ON. This is the second time my order has been rushed on the line. This time it was a young Spanish girl with a pony tail that was just throwing my order into my bowl saying "what else", "what else". She gave one order so much more than the other one too which I didn't appreciate. I understand when the lines start getting long in the restaurant but it doesn't make a costumer feel good when you're making it obvious that you're being rushed. Pretty disrespectful and a training should be implemented to better train your employees during times of rush. read more

Concerning the Pantops location: The restaurant's tables were all dirty, the garbage cans were overflowing with trash and the chips were stale (though I was told they were made same day). The temperature of the warm foods was not warm. It seems like the restaurant is being run by teens or very young adults and no sign of a manager around to keep the restaurant looking good. Disappointing read more

Horrendous The people their gots my order wrong, They got my ingredients mixed up and put corn!, it might give me diarrhea for approximately two weeks in advance The place was a mess, the System was going down and coming right back up, do you guys need me to pay for your Wi-Fi or what?!? read more

The food was as good as any other chipotle. nothing special to remark. However, the service was impeccable! They were really nice to me, and even let me ask a few small questions, because I couldn't remember the names of some of the things I wanted. As far as Ambiance goes, it was definitely chill. Felt like... well, a chipotle. They had some nice music playing, that even someone like me, a punk rock enjoyer, didn't really mind. Over all, I don't think there's anything bad about this destination! Definitely would recommend stopping by if you're hungry, and don't wanna spend a whole bunch of cash on food. This place is cheap, and it doesn't show! read more

Always out of ingredients way before closing time! Not clean or sanitary at all. Very messy.

Awful experience! Put in an order with Uber eats and waited an hour and a half with multiple drivers trying to pick it up but the wait time was too long. So we ordered through the website to pick it up ourselves. The website said it would be available in 15 minutes. We showed up and there was about 30 people waiting for their order outside. Some said they had been there for two hours waiting for their food. We gave up and decided to request a refund. Would not go back. read more

Chipotle Mexican Grill - people standing outside of chipotle mexican grill - Mexican Near Me - Charlottesville, Virginia

When I go to a fast food place like Chipotle, I don't expect exceptional service, but I do expect cleanliness and a modicum of respect and professionalism. This place is dirty, the workers are rude, and I overheard them talking poorly about another customer after she had ordered, simply because there was a miscommunication with her order, and she politely clarified it. I visited on a Tuesday afternoon around three and won't be back. The employees all seem like they are working there because they have no other options. With the attitude that they had, it is very clear why. read more

Chipotle in Charlottesville VA sucks. I just cannot get a good meal and good service. I came for a late lunch and the first young lady had her earphone in her ear, we both had mask on, but she couldn't hear me...go figure. There's cheese in the guacamole and a mess all over the counter there. My rice was way under cooked but I had an appointment so I just ate it. I came back for dinner because I'm vegan and there aren't a lot of options in the evening. They are turning customers around because they switch to only taking online orders. If it says you're open on Yelp and Apple Maps, I would expect service! read more

I have low expectations for this type of Mexican restaurant, but this one failed to even meet those. Chicken was either fatty or grisly, chips were soft and they were out of guacamole. read more

BEWARE OF THIS LOCATION!! This is by far the worst Chipotle I've ever been to. We are passing through on our way home from thanksgiving break and are very disturbed. For starters, the parking lot is small, congested and poorly designed. Upon entering, we are greeted by a chair with a sign that says the can only accept online orders. We place our order at 5:56pm for pickup at 6:10pm. I went to check on our order at 6:06pm and 6:11pm, it wasn't until the second time that another customer (thank you Yolanda) told us standing around that you have to PERSONALLY "check-in" and let them know you're here BEFORE THEY WILL begin making your order. I get up to the line at 6:23 and the guy looks at me, and I look at him I tell him my name and he types it in, prints a receipt.. then says nothing and walks away. I stay there because excuse me? He comes back and kindly says, "I'm gonna get her to make it, it'll probably be just a couple of minutes". Meanwhile, customers are getting upset and disgruntled at the realization that they have ran out of mild salsa and chips! So now all of the people who have been waiting are can't even get what they ordered! (Including us). I have two hungry kids, I'm hangry and I want to go. This is preposterous and very sad to see. It is 6:36pm and still no food. Update: 6:45pm -have food and had to wait again for forks and spoons. Would have gotten home from this road trip some time ago and couldn't just DoorDashed and eaten quicker. I think I've said enough. read more

Disaster. Every delivery order for months has been wrong in one way or another. Tonight was the last straw when they gave me sour cream instead of salsa...usually they leave the salsa off altogether when I order through the app (not even like I was talking to someone on the phone--it's literally checking boxes!). Also, I don't know if it's because my tastes are changing, but the hot salsa from here is way too HOT. Next time I need my Chipotle fix I'll have to drive down and watch them like a hawk to make sure they don't mess up my very simple order. read more

I thought I'd give online ordering a shot. I tried it other places and it's gone pretty well. However it did not go well here. I placed my order 25 minutes before I got to the store, was even late for my quoted time, and the order still wasn't ready. They seem very on organized. One of the workers was even asking who was filling online orders, and everyone ignored her. They all seem to be too busy with the line, which I understand but kind of defeats the purpose of ordering online. There was a long line, the line ended, so I decided to get in line as that would be more efficient to get my order. Then the worker gave me attitude Because I went in line to get my order, where as the other worker was amicable to this. Overall was quite a port spirits, I definitely will not be going to the Chipotle again, nor attempting to order online as it seems to be more efficient to Just wait in line like normal. read more

Don't want to keep heaping burning coals, but Chipotle has to figure something out. Last night I placed a pickup order for 9 PM only to arrive and learn that they decided to close 2 hours early due to staffing issues. Likely not a reflection of the staff itself, but management needs to figure this out. read more

Don't know where to begin. The general sense of malaise and incompetence is astounding. This chipotle might be the slowest one I've ever been to. The insanity behind their online order only policy is beyond me. The app said my order would be ready at 5:45 and I proceeded to wait in a non socially distant dining room with dozens of other people causing more covid concern than a simple line could ever do... read more

I ordered food on the app with a 6:15pm pickup. At 6:53, the food was ready. Except, it wasn't. The food that came home was sloppily filled containers with about 1/3 of the usual Chipotle portion size. I felt ripped off in a big way. Ugh. read more

Place was dirty and messy, nothing was organized or clean. The service was rude. There wasn't one clean table.

Not every Chipotle is created equal. Here's what I can say about this one; if you come 30 minutes before closing you'll find that they've put things away. I definitely understand preparing for closing but in my case I needed to pickup meals while a family member was in the hospital. I feel like they always slop the portions on your plate like they hate their job. They give you very little meat but will put more rice in your bowl. I'd love to have tomatoes that aren't spicy so that my daughter can eat it but they dont offer that. They do have several options to choose from which is nice. The sweet corn is delicious and my favorite part of the bowl. Guacamole is $2.15 extra for a tablespoon. It's definitely not worth that. Overall, I wish the employees were friendlier and the food was fresher. It's been consistently underwhelming each time I've visited while in town. I know Chipotle can taste way better than this because other locations prove it. read more

Very tasty Chipotle. They must add extra Chipotle seasoning :-) Line seems to move quickly. Lots of tables with varying heights. Very poor location on Pantops because there's never anywhere to park in this tiny strip. They don't have their liquor license yet, though so... no beer! read more

Overall the environment here is great, compared to the Barracks Road location which is constantly packed. Even at peak hours, the line is quite manageable. I have, however, on a couple occasions felt they could have been a little more generous with their serving sizes. My friend asked for extra rice and the man behind the counter gave her only a quarter of a spoonful more. The serving was still rather sparse. Other than that though, great place. Awesome view of the surrounding mountains (from the parking lot). - Corinne and Kara read more

Chipotle Mexican Grill - Sofritas Bowl - Mexican Near Me - Charlottesville, Virginia

Placed an online order and when I showed up, the location was closed. There was no explanation given, no number to call, no way to cancel your order through the app. Completely unacceptable. read more

So yeah calling in an order does not work. I called the store and used the automated assistant to place my order and provide my payment info. The assistant then transferred to the store to finish the order. When I explained to the person who answered that it transferred me to finish the order the person said it does not work. You have to use the app or come inside to order. It is just stupid to offer the service for it to not work. Why is it even an option? Why did you waste my time with crap that does not work? read more

Again stopped by to grab food and this time they were out of LETTUCE. How do you run out of lettuce when there is a Giant right next door. If it's not lettuce it's tortillas or it's corn. And can we talk about how dirty the food line is??? read more

Massive wait times for pickup AFTER when the food was marked as ready in the app. The staff will also lie to you if you ask them about when it will be ready. This has been a problem the last 2 times I've been to this location. Very skeptical of any recent positive reviews of this place. read more

Just another, mundane, slow Monday for the Japanese man. He just got out of a job interview and lo and behold-- he did not get the job. His car had been rejected from state inspection, he had been told that the total cost of fixing all of the issues would cost up to $1500. Things seemed pretty devastating for the man, until he realized the building he was driving by on 250. It was Chipotle Mexican Grille. "Man, it's been like, two weeks since I ate at Chipotle", said the Japanese man. Without thinking twice, he pulls into the parking lot, shifts his car to park and shuffles casually into the building. Inside was a familiar yet, welcoming feeling; clean, immaculate tables, the smell of steak cooking on the grill, and the smiles of the employees, eager to help make this man's day come out of its dark limbo. He orders a burrito bowl with extra white rice, chicken, black beans, hot salsa, cheese, sour cream and lettuce. He could tell that this was the right choice, this was what needed to be done before the day was over. The staff treated him with the utmost respect, and as he walked up to the register, the manager asked him if everything came out okay. He told her that everything was absolutely perfect. This man's day was about to be made. All jokes aside, awesome experience from me. I see a lot of negative reviews on here but of course all opinions are subjective; and they get a positive one from me. And a BIG shoutout to Tawni, she has been an amazing manager. Thank you all so much. Toma read more

I don't know if Chipotle as a whole has just taken a nosedive or if it is just this location, but this place is a total disaster. First of all, you can't even eat inside (because COVID or labor shortage or pick your excuse). Also, we went to order and they are out of burritos today, AND chicken. TF???? Chipotle is out of burritos? I am really tired of businesses making excuses for their awful performance. You know who apparently doesn't have any of these issues and offers great customer service? The Chik-Fil-A right across the street. read more

Terrible customer service. Been going to chipotle all my life but here I couldn't get a quesadilla and then was made fun of for asking. 0/10

So after ordering online a hour before arrival. I got there. And food wasn't ready.. waited extra 5 minutes so they could make my order! Made my order in a hurry so very little portions of everything!! This chipotle is the worst. Mabe don't order online it won't save time read more

This chipotle location specifically is amazing! Most of the college students go to the location in the Barracks Road Shopping Center, so the line at this location is short and fast. The food is great, and they never seem to run out of ingredients. The only thing I had trouble with was finding the hot sauce which was between the napkin dispensers! read more

Yet another sh*t show of a Chipotle in Cville. Only accepting online orders due to "short staff". Currently there are six employees working inside which is more than I've ever seen in a fully functioning normal Chipotle. Please please please have corporate conduct a performance review of this local management, this is a an utter joke. read more

hate to say it, but save your time!! chances are it will take hours to get your food, understaffed, or closed during business hours. they are STRUGGLING. read more

This location is a pit!!! We all ordered bowls and there are NO forks, no forks in the whole store. Yet there is a grocery store one minute walk away. Any decent manager would have gone and bought some forks. They don't care, they don't clean and we will not go back there again. No more chances, Chipotle!! read more

I've eaten here a few times and had quite different experiences each time. The first time I tried it the place was extremely dirty and the meat was burnt and inedible. The next two times I tried it the food was fine and it was pretty clean. Finally, I recently ordered delivery using a local service and they made my chicken bowl, chickenless. Though I guess it tasted fine otherwise. Interesting place. Isn't like any other chipotle I've been too. Must be a management problem for them to be so widely inconsistent. As for the other reviewers saying their employees are rude I've never had that problem. But I don't go into a place like Chipotle, where the work is hard and the pay is bad, and expect them to be happy to serve me. read more