I start with the first thing you see when you walk in. Dirty. The floors were dirty and looked a little gross, and there wasn't a single table that was clean. It can be loud. All hard, flat surfaces that just echo and reverberate every decibel. The portions were generous, larger than other local locations. The food itself was as expected, tasty. Speed of service was great on a Saturday afternoon. read more

(1 Star) I don't usually leave reviews, but today's experience was disappointing enough that I felt it needed to be shared. Today (Thursday, July 2, 2026), around 12:30 PM, my 10-year-old son and I stopped by this Chipotle for lunch. We've eaten at this location before without any major issues, but today's visit was unacceptable. The dining area was dirty, and I had to wipe down our own table and seats before we could sit down to eat. The most concerning part of my visit involved food safety. I ordered a steak and chicken bowl, and the employee accidentally added sour cream even though I am highly allergic to it. Instead of immediately making a new bowl, he initially tried to scrape the sour cream off my food. Thankfully, another crew member immediately stepped in and told him to prepare a completely new bowl. I truly appreciate that employee because food allergies should always be taken seriously. We also ordered a chicken and cheese quesadilla and a cheese quesadilla, but they were prepared differently than they had been on previous visits. When I politely asked the manager about it, I felt my concerns were dismissed instead of addressed professionally. After thinking about the overall experience, I returned to request a refund. Since I had already thrown away my receipt, the manager initially refused to help and stated she wasn't going to retrieve it from the trash. Thankfully, the cashier handled the situation professionally by looking up my transaction, reprinting my receipt, and processing my refund. She deserves recognition for her kindness and professionalism, as does the crew member who made sure my bowl was remade after the allergy mistake. As a disabled U.S. Army veteran, I don't expect special treatment--I simply expect the same respect, professionalism, and food safety that every customer deserves. Unfortunately, that wasn't my experience today. I'm sharing this review because I hope this location improves its cleanliness, food allergy awareness, and customer service. I also hope the employees who did the right thing receive the recognition they deserve. read more

If I could give this one a negative 10000 I would. You come in they ignore you just watched someone who looked to be the manager hugging and talking to someone while there's 15 people in line there's 7 people and it's just no reason for this. This isn't even the busiest chipotle to have people waiting like this meat is always not cut and chewie and don't even think about doordashing it you'll get three pieces of chicken read more

Despite giving this location several tries, the experience is always the same. The prep counters are always filthy, the staff is always rude, the chips are always stale, and every table is always too dirty to sit down to eat. My most recent trip this week, I went back to the counter to let them know that the chips I got were super stale. The girl looked at me and said "they're all like that. I can give you another bag, but they'll taste the same." She handed me a new bag from the counter, and sure enough, they were stale also. Another guy walked in right behind me complained about the same stale chips and demanded different bag. She told him the same thing, but he wanted fresh chips and demanded they make more. She went into the back and came back seconds later with a fresh bag. He tried one and said they were great, then left. I don't understand why they'd continue to knowingly charge people for bad product, rather than serving new product that was clearly ready to serve in the back. And then tell customers " they're all like that", as if that's a justifiable explanation, when people complain. This location needs a solid re-evaluation of management and service. Customers deserve better. read more

4/22/22: Why didn't we pay attn to the reviews?? My son just HAD TO have a kids meal from here tonight, huh? What a mistake. We got here around 9:20 pm. They close at 10 pm. The young kids behind the counter were physically fighting (slapping/hitting each other) next to the food and in front of customers. They were cursing & had very little respect for each other and the customers. It was hard to figure out who the manager would be. They were ALL unprofessional. 2 people wore gloves and the others who were also touching utensils and serving food didn't wear any. Yuck! They had a sign on the door stating that they were just about out of everything. My son's kid's meal consisted of COLD chicken, bland cilantro lime rice (minus the cilantro AND lime), & cheese. THAT IS IT!! They had no lettuce, guacamole, queso, etc. It was crazy in there. My friend also got 2 soft tacos with the same ingredients as my son's tiny kids meal. He couldn't get through even 1 of his tacos. It was just so bland and nasty. He wanted to give them a 1 star. My son gave his 3 stars (he's a kid...he will almost eat anything). So, I gave a 2 star average. I can't say we will ever go back. Please pay attention to the recent reviews. There's a pattern & they aren't lies. Beware! read more

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Ate at this Chipotle a couple of weeks ago and it was NOT good. The white rice wasn't cooked fully and the chicken was extremely chewy. The service was good and the ambiance was ok. read more

Dirtiest Chipotle I've ever been in... 8:30pm and they were out of steak, beans, chips, and all lemonade products. They mentioned they would not be restocking any despite being open until 10:00 pm. DO NOT COME TO THIS LOCATION. POORLY MANAGED read more

Chipotle Mexican Grill - Mexican Near Me - Colonial Heights, Virginia

Dirtiest Chipotle I've ever stepped foot in! Not even busy, hardly anyone inside, and virtually every table and floor surface looks like a bomb went off. No chips available , no guacamole available, fountain machine almost every option says "out of order". Next time I go to chipotle it won't be this location! Employees sitting amongst dirty tables and floors just talking. read more

Chipotle Mexican Grill - Mexican Near Me - Colonial Heights, Virginia

I've decided to never order (via phone/app) with this particular spot. Every single time that I've done an online order, it's been incorrect. I understand this place gets busy, but when you're spending money on food .. you want it to be correct. It's a hit or miss spot. The last few times that I've decided to come here, it's been in-person. However, being in-person still doesn't get you top notch food and customer service. Today when I came, they were out of lettuce. There were no signs mentioning this, so by the time you already ordered everything on your bowl or burrito you just kinda sucked it up and went to the register. The last time I came, a few weeks ago, they were out of lettuce, sour cream and many more items. I wonder why they are constantly out of items, when they know this place gets a steady amount of business.. read more

Under staffed. Have been in a many chipoltle, and the lines are always to the back of the store, but this one takes the cake for slowest I've ever been to. Literally 30 minutes in line. Lettuce was brown. And I was irritated they had no fajita mix, and when I asked how long they'd be the girl looked at me like I was a moron. I'd have waited, I'd been there 30 min by this point so what's another five mins. Apparently I'm not allowed to do that.. I was about to leave it there and walk out but i was so hungry I said fudge it. Corporate. Do your job and let these people hire a few more kids. Won't be back to this location. Oh and no chips either. read more

*this review is for the South Park location only- based on several different orders over a year and a half** There has NEVER been a time where I put in my order for pickup or delivery and it was correct. EVERY TIME I order from the southpark location something is always missing, like a whole entree item, the chips, or the guac you pay extra for is omitted. But it's not just missing items, it's the quality of the food. 1/5/2022 my order of course was missing items but the side of guac I did get was so salty that it was inedible, at least it wasn't hard dry rice this time. I used to really like Chipotle but the quality overall is slipping and this location specifically has tainted me on Chipotle. If you can, avoid this location altogether. read more

No salad greens, no steak, the fountain drinks weren't on... so many dumb things that a good manager should be able to correct.

Location never has guac and it's really upsetting when you run out make more it just makes no sense!!!

If I could give this place 0 stars I would. I got two bowls and asked if I could get an even amount of chicken in the second bowl and she states instead of being grateful because I over scooped you complain... you don't have to get that, I don't have to serve you. I Instantly snap and there was a scene following because In what world does saying that to a customer makes anything sense ? Yea bad BUSINESS NO WONDER NO ONE LIKES THIS LOCATION OTHER THA COLLEGE STUDENTS. Will be contacting corporate because she also stated to come back at 12 and how she has 2 inches on me lol. read more

I went in for a salad with veggies and veggies were not available despite it being 645 and the location not closing until 10. The staff did not give me any indication of other options like when veggies would be available. The lack of communication and readily available items was a big negative for me. Luckily I did not order online like I had planned just to find that my order could not be completed. read more

The store is by far the nastiest store for them I've every been in. Plenty of staffing so why you'd let that happen I'm not sure .What a disappointment! read more

Worst experience at a chipotle I've ever had. Went in for my online order and the girl completely ignored me.. so I asked hey I put an online order in. She said "hold on" I said okay.. continued waiting and I was like my order is right there. And she said "you won't get anything", because apparently I had an "attitude" My husband had to go in and get the order off the counter bc your employees can't seem to do their jobs. Will never eat here again. Hire better employees. I hate to leave a bad review but this is well needed! read more

Once again, for the countless time - huge disappointment. No fajitas, tomatoes, corn, lettuce, chips, or chipotle Tabasco sauce, rice also didn't have cilantro in it, store is dirty and soda machine didn't have carbonation. So many complaints made to corporate about this place and nothing ever changes. Save your money and drive 15 min north to a better location. read more

Chipotle Mexican Grill - Sloppy dirty preparation - Mexican Near Me - Colonial Heights, Virginia

No bowl should never look like this. This location give you small portions. This is not the full portion of any bowl. When you call and complain they hang up on you! read more

Chipotle Mexican Grill - Burrito bowl! - Mexican Near Me - Colonial Heights, Virginia

This is by far the absolute worse chipotle u have been to. The line is always long, despite having 6 plus workers in the back. The food is okay, but not worth the hectic attitudes nor wait in line. HIRE NEW STAFF AND MANAGERS. read more

This place has the worst customer service on a consistent basis. Employees are rude and hardly annunciate words or speak up knowing it is a loud place. It's like they are surprised to see customers in a fast casual restaurant. Last resort. read more

There is something about Chipotle. When you find a good one it's fantastic, but when you find a bad one, it's an abortion. Qualify this as a double abortion. When you 1st walk in there is a sign that says you cannot enter the location without a mask on. So right in front of me, 3 young dudes with their pants basically around their ankles walked in without masks on and nothing was said to them. So much for that rule being enforced. Also there was some water in two different spots on the ground but nothing was being done about that period I got a steak bowl with guacamole. This was the first time I had ever seen their Chipotle turn out mostly greasy, I think it was the liquid that sits in the bin with a steak that got scooped in. Thankfully the guacamole was excellent as usual and that basically saved the bowl. But I had to ask the lady 3 times for vegetables, it's as if she didn't hear me. And the check out guys seemed completely lost I had to ask him 3 times for my beverage cup. Oh and there were no straws or lids around. I filled up with lemonade, even though I wanted iced tea, but they only had unsweetened tea and there was no sugar to be found. No Tabasco sauces either, probably due to the shutdown. Bad bad bad. read more

Dirtiest chipotle I have seen. I could have reconstituted a catering buffet of burritos by the amount of food on the floor, seats and tables. You could barely sit without fear of landing in someone's leftovers. Also ladies, turn the bathroom door knob up to enter. Mark it next time, eh? And get a working lock on the ladies bathroom door because no one likes to play the game of chicken when using the restroom. And I won't even dare tell you what was lingering in the men's bathroom... probably from eating at Chipotle. #chipotle-away Thanks South Park. read more

Seriously, i do t know how this place can get any worse. Today's service consisted of employees with AirPods in their ears where I had to repeat myself every single time because they couldn't hear me. As usual, the line was out of food. But today they decided to close the lobby and put the chairs up on the dining tables at 8pm. I'm just going to start uploading pictures of the stuff that I see because this place is out of control!!! read more

Excellent fresh lunch at Chipotle right off the highway on our way north from Florida to Maine. I can't believe it was Kim's first time at a Chipotle. Everything is nice and fresh, get what you want, made to order! read more

Didn't think to look at reviews before going to a chipotle but now I know I need to. Worst place ever. Never go here. Gross is the best word to describe the experience. Lesson learned never trust a place because other chains are good. Read reviews! read more

First I want to say I really enjoy chipotle. However today while out of town visiting relatives I visited your location in Colonial Heights. To say I am disappointed is an UNDERSTATEMENT!! Neither of my bowls had fajitas included even though it was ordered. (If by chance they ran out then I should have been called) further there was barely any meat in my bowl and I really wanted to try the new brisket. The rice tastes like plain white rice and there is absolutely no lime or cilantro in this bowl at all. We tried to call the store and no one was answering the phone. This is the worst meal I have ever had from chipotle almost enough to make me never patronize your establishment again in any location. read more

The food was absolutely horrible and then when I tried to call no answer. If this is the best they can do just close the location. For the price we paid we would have been better at McDonald's. read more

The food was delicious the service was just ok the place was nasty now my family and I did go a 9:14pm but still someone's apron was on the floor the drink station was wet the soda was out food all over the tables and food trays never ever going there again read more

This was the WORST chipotle I ever been to not only can you tell that there's not a responsible manager due to no white rice or veggies or change (coins) The place was so messy! And the workers all looked miserable and responded unprofessionally. The treys of food were all low and they continued to server the food when it should have been replenished ! read more

Stopped here for a quick dinner while driving through. Tables were dirty, proteins were over cooked (chicken was visibly burnt). Rice and fajita veggies were served cold. In addition, the guy wrapping the burritos didn't know how to wrap them very well so the burritos fell apart super easily. We love chipotle but this was by far the worst one we've ever been to. Also, no napkins provided. We had to go get some out of our car to use. All around a pretty horrible chipotle experience. read more

Restaurant is a hit or miss. Few times I've gone they run out of toppings. If you order online be ready to always have something missing from your order, it's gamble. 2x I've ordered online they never put the things I ordered and still went ahead and charged you and to get a refund is impossible. Just be mindful when ordering online or if in person double check your bag read more

Flat out worst chipotle in a 250 mile radius. I just want my order to be right every now and then at least

Food was not done properly. Service was slow their are more than 7 workers and the line has been still for 5 minutes straight. Ambiance was very slow today they did not had any lemonade . These workers need to do better . read more

Chipotle Mexican Grill - No work just play - Mexican Near Me - Colonial Heights, Virginia

Ordered mobile Went in to pick up and had to wait 30 min for my food. Got home and they got my order wrong. Please fix the little girls on the line that are goofing off and not paying attention to the orders. I wasn't the only one that had to wait that long. What they did get correct was good. And he did say they would fix my order next time. Maybe some training is needed read more

Nastiest and filthiest restaurant I have ever been in. The ice machine was empty and no napkins. Floor looks like it hadn't been swept in week. The tables were dirty and hadn't been cleaned. The food however was very good. read more

I can in one night before closing. No one acknowledged me. No one asked if they could help me. I stood at the counter 10 minutes then walked out. It was two younger girls there at the counter both rude & unconcerned. I even called the customer service line to complain for a manager to call back & no one returned my call. Chipotle at Southpark mall is the Worst & then they'll try to give you old food that has been sitting out all day. I will never eat here again. The associate & the managers are both POOR excuses for representing Chipotle. Don't go here. Go eat elsewhere especially before closing. They won't even acknowledge you being a customer!! read more

The employees are very rude. I greeted them with a happy smile saying hello how are you and they ignored my greeting bluntly and rudely asking what type of bowl I had. I have been to many chipotle's to know that they usually write what kind of order it is on top of the lid, regardless they charged me for something I did not have. I have been calling to try and contact the manager but no luck. read more

This has to be the worst Chipote ever today the rice looked overcooked and it was missing Cilantro... how do you have Cilantro lime rice without the cilantro!!! The place gets worst each time..last time for this location.. do not waste your time read more

Nick is the employee that served us and he definitely deserves a raise!! Best service fr