Worst experience at chipotle or ordering through an app I've ever experienced. At around 10 AM I used the chipotle app to create an order for a quesadilla. the app said it should be delivered by 12:45 PM. at 12:45 I checked the app and it said that my order had not only not been picked up but, that driver hadn't been assigned to pick up. I tried to use their chat feature through the app to figure out what was going on with my order. it kept on asking for a confirmation number- that I should've received in an email from chipotle I checked my email I have not received any confirmation from them. I stated that in the app chat, it kept asking for it, leaving me no way to move forward since THEIR app had failed to send a confirmation email. Then I looked online and there is no customer service number for chipotle that I could find. So I called the chipotle where I placed my order. the manager stated my order wasnt there so must have been picked up -even though the app showed they were still waiting on a driver. from there I asked for a refund since there was no way for me to track when my food was actually going to arrive. I was told by the manager that they did not offer refunds and that I would have to go through door dash to get a refund. I explained that the order was not placed through Door Dash and that this should be solved by them since it was through THEIR app. If anything they should have had to contact door Dash... bit now it is 1:40 PM I have not received my food - I'm assuming because they let somebody pick up my food who wasn't supposed to. All I know is they placed an item on their menu that you can only order online ( quesadilla ) and their online app sucks ... and they don't verify who is picking up food which they are supposed to. terrible service honestly Makes me never want to order chipotle at all through an app or in person again. read more

It is a sad way to see a good company go bad! Mainly because service and horrible attitude from employees are so bad. I do not recommend any body to go to that place, "call restaurant", so unfriendly and negative attitude from employees; food was ok, but service was so unacceptable. Do not go there. read more

The workers at this chipotle location are incredibly patient, kind, and deal with so much on a daily basis. It's unfortunately not uncommon for me to enter and immediately see customers belittling them or being straight up rude. Do they get lines? Of course. Do they run out of food? Certainly. What restaurant doesn't? I give these employees major props for keeping their cool while handling some of the most disrespectful people I've ever been around or even being nice to them. read more

We had our online order supposed to be ready at 6, we waited for 25 minutes, and we didn't say anything bc it looked really busy. Eventually when I decided to point out how long we were there, they told me "you should've said something" and then proceeded to chuckle about us standing there for so long with the workers. We were trying to give them time to get our order complete, but they treated us like crap. Don't go here unless you want horrible service. (Some workers can be nice, but keep an eye out) read more

Always bad service, gross behind the counter, and they don't know how to roll a burrito. It isn't that hard.

Workers very rude had attitudes helping other costumers I asked for steak twice and still ended up getting chicken from rude worker not very welcoming read more

Sould have known by the 2.4 rating for this location. It's all over google that this particluar store is horrible. Please learn how to follow the guidelines typed up for you on the wall, by the company! It's literally right there step by step! Your white rice was literally hard and undercooked, the hot sause was runny or watered down, the guacamole tasted bland and your chips were drenched in oil. I will never patronize this store again!! If you cannot read the directions on the cooking cards/sheets, there is no reason you should be making my food!! Very disappointed I wasted $26-$27 on two bowls and a children's chicken quesadilla; why don't you make normal chicken quesadilla's at this location? And why in the heck do you have to order "online" to get a normal adult sized quesadilla?? But, in store you get a small taco sized shell with chicken in cheese in it. (insert eye roll here) Get it together Chipotle, you used to be the #1 quick and heatlthy alternative place to eat. Now, I'm scared to eat there because you never know what you're going to get or what your food will actually taste like. Corn salsa was good, unfortunately, that was the only thing that was made correctly. read more

While I was here 6 kids came in and didn't order anything. They loitered in the seating area. One didn't even have a shirt on. No employee said anything. Right before they left I got asked if I could give them any money. The manager should be fired and every employee who just stood by should be reprimanded. It's not hygienic and says a lot about how this location is run. I'm sure Steve Ells would be thrilled. Go to golden valley or Brooklyn center. It's worth the drive not to be harassed for money after paying at a restaurant. read more

They are rude and they took forever to give me my food ! Me and my boyfriend are never going their again

Person taking my order kept getting the wrong thing many times. Also kept giving small portions of rice I had to ask extra twice and then gave half a spoon of chicken and had to ask for a little more and charged me for extra chicken read more

This has been one of the best chipotles I have ever been too in my entire life. The restaurant got so much better whitin a few months. Great customer service. They make me want to go back and eat there everyday. Employees are so friendly and are professional! read more

This has got to be the worst Chipotle in Minnesota. They never put the guac I order, they are slow as molasses and although they are not rude, they are "short". Last time I was there, they made me wait 45 minutes for my food only to give me someone else's food after all. I'm never going back to this location read more

I used the online ordering which I was super excited about because I love Chipotle but I don't have a long enough lunch break to drive over there and get it. The online ordering was easy but the rest of the experience was terrible. The driver delivered it without half of my order and when I called the restaurant to have them send out another driver, I waited on the phone for 15 minutes, spoke to 3 different people and they told me there was nothing they could do about it. They told me that there was no way to refund it without me driving over there and that they couldn't send over the missing components of my order because its through Door Dash. They refused to take care of it in a way that was acceptable. They told me they could possibly send out the missing food if I go online and place another order. I was furious about the whole situation and the fact that there was no resolution. Don't give them your money. Their customer service is terrible and they don't really care about their customers, evidenced by the fact that they made me wait on the phone for 15 minutes and still couldn't resolve the issue. read more

Customer service was impeccable. Had a very funny cashier named Andrew. He has the best riddles, and is very witty. He was very fun and kept us laughing. Definitely want to come back!! :) -Halley and Kris read more

Smallest portions of ever got a tattoo Chipotle charge me the most I've ever paid anywhere $14 for one burrito marked up everything I got double meat chicken and Barbacoa of course she charge me for the barbacoa and then immediately after it started having stomach cramps and then got severe diarrhea I recommend not going to this location they are horrible, and I complained a few times and all the lady said was sorry and didn't change anything just push me out of the line read more

My order had a pickup time of 9:45. I got to the restaurant at that time and had to wait until after the closing time to get my food. They had no tomato salsa or guacamole left so they didn't put it on my salad, but they did not tell me. I had to point it out myself and when I said something, the cashier rolled her eyes and walked away. The "manager" came out and asked me very rudely "what's the issue?" I told him I wanted a refund for the guacamole I paid for and had to go back and forth with him about it for 3 minutes before he gave me my $2.20 back. As someone who has been eating at chipotle since before I could remember, I'm appalled at the service and quality at this particular location. Not to mention, the restaurant was filthy. There were no clean tables, the drink station was filthy and there were no forks or straws and the staff in general were dirty looking. I will not be visiting this location again. read more

Once again, this is the worst chipotle I have ever been to. I have never made it through the line without having to wait for chicken, vegetables, or rice. They also hire every idiot that crystal has to offer! read more

The food was as good as any other Chipotle location, but the service was slow and disorganized.

They ripped my friends tortilla while wrapping, ran out if ice and my tortilla had mold on it.

Love their natural foods. Great burritos. Love chipotle.

50% of the service is horrible, 50% of the food is badly prepared (chicken dry or steak has run out, etc...), and the counters are ALWAYS dirty. The food stations and the silverware/pop machine station are always scattered with food spills and unorganized straws, napkins and plasticware. They were out of steak last night, and TWO cooks were in the back in the open laughing and goofing off. Have all the fun you want at work, but when there's a line of 20+ customers waiting, and a lack of main dishes to serve you better get hustling! read more

Stopped in tonight for some deliciousness and had the best burrito maker! She was super polite and quick while correctly making our burritos the exact way we wanted it. We had some special requests and was awesome about it. I hope I get her again when we go back next time! read more

Great, fresh food and friendly staff make this place a favorite for my family. Sometimes the line is long but usually we're eating within 15 minutes tops. That and sometimes we have to wipe down the tables drops it to 4 1/2 stars... We love it! read more

Slow service, messy and dirty counter, no chips, forgot to give back our credit card. Oh and a hair in the burrito. We threw everything away and will not be going back. I'd drive the extra 10 miles to another location. read more

No lettuce available and they didn't give me a discount for not having any lettuce. They didn't tell me until after they made the food that there was no lettuce. My burrito fell apart. None of the tables are clean. read more

Like many others have pointed out Chipotle is bit on the pricey side. I decided to fill my Mexican craving one Sunday afternoon and was blown away by the service. There were 5 gentleman on the service line smiling and having a good time while making small talk to customers. As I sat at a table I couldn't help but notice how clean the restaurant was. I left with a good impression that they care. read more

Fast service, I can understand them though some of their accents. Food is always fresh. Recommend the carnitas!

Super friendly staff and nicely sized portions. The line doesn't move very fast, but it seems like all Chipotle's have been getting slower in general. read more

Good food, friendly staff, usually pretty clean. They hook you up fat. The food is fresh.

Worst chipotle location.Kitchen and tables are not clean and rude staffs.Long waiting time.I will never visit Crystal Chipotle.

I cant believe the way I was treated on the phone when was talking to a General Manager at store # 0764 located in Crystal MN. his name is Jose Ramirez. I was telling him what was going on...(that the person bagging my chix fajita bowl messed up my order and put a pork bowel in my bag that was the person in front of my son who picked it up for me. ) He interrupted me and got loud and was making excuses why this happened. He asked me when my son came in and i said right when the store opened. he said well it was slow so this shouldn't have happened. and he said that he wasn't going to do anything for me because i was mad that they made a mistake on my order. He said a whole lot more then hung up on me. I have worked in customer service for most of my life and feel that the customer service is very much lacking to me at least. The tone he was using with me was soooo unprofessional and disrespectful. i told him time and time again in our conversation to change his tone with me but he wouldn't. he said your the one raising your voice, all i was trying to do was talk over his vice so he would find out the whole story i had to say but he kept interrupting me. I feel this man is in dire need of some type of discipline. I had a craving for the food and now i got nothing but a bad taste in my mouth. Sad customer read more

I just got the smallest burrito I've ever seen from Chipotle at this location $8 I want this thing to be huge like normal not the small Taco Bell looking thing highly disappointed do not recommend this location supercheap staff read more

Chipotle Mexican grill Hi this morning at 12:35pm I went to chipotle Mexican grill and I ordered a bowl and it tasted so good that I wished that I could eat chipotle everyday read more

Well, it's still Chipotle. However there is a complete lack of urgency on the part of the employee's, be prepared to wait and wait and wait some more. The garbages are typically overflowing and the tables are seldom clean. Waiting in line is like witnessing a live taping of "The Real World" where they give everybody token jobs, except it turns out to actually be an episode of "The Chapelle Show", although it wouldn't take Dave Chapelle forty-five minutes to make a burrito. read more

I just wanted to thank the staff at the Crystal Chipotle. The line moved quickly and everyone paid close attention to what I wanted on my orders. The food is always great and they give you enough for a couple of meals! The woman that rang up the bill (the one with the English accent) was so friendly with everyone and was very efficient. I will go back again and again!! Thanks Crystal Chipotle - you did an awesome job!!!!!! Lynne I. read more

This place is hit or miss. I think, like most chain restaurants, it depends on who is working. Sometimes the food is good and other times it's so so. It's always very busy and a long wait which I don't mind if I am getting the same consistency. read more

The burritos are wayyy smaller then cali that's forsure

This location is very clean, fast service. Employees work together as a team and get along well. Food is fresh and hot food is always hot and cold is kept cold. Great place to eat and enjoy returning. read more

Addicting food, but not family friendly! We had to leave because they only had 2 high chairs. Yes I had to figure this out for myself as they just kept pointing to the tables when asked for a high chair. LMAO yep noone spoke , just pointed. FRUSTRATING! read more

A while ago I had experienced a bad visit with this location when they tried to charge for extra cheese and the manager made a very big deal about it when I pointed out they weren't supposed to charge for that. I complained to corporate I got back a nice letter emphasizing there should not be an extra charge for cheese. I started going to chipotle again slowly. First other locations, then eventually back to Crystal. The manager changed and we thought it would be better. It's not. This last visit my husband asked, as he always does for a slice of lime. The manager said no. He said you don't have limes? This is a Mexican restaurant... What about for margaritas. Manager said yes they have them but they are very expensive and corporate told him not to give them out. My husband offered to pay extra for them and again was told no, absolutely no exceptions. I mentioned the email I had received from corporate earlier regarding this type of thing and manager told us corporate must have changed since I received that and this was a corporate directive. He would not make an exception. My husband went next door to Aldi's and BOUGHT a 19 cent lime. We all used this lime and he brought it to the management to make sure they knew our family of 7 will be going to Qdoba from now on.... over a 19 cent lime. He callously said that was our choice and he was fine with that. The woman in front of us at the register was told she couldn't use her coupon for chips and guacamole because she needed to buy another meal for that. She looked confused and he added kids meals don't count. She also said she wouldn't be back. There are too many options out there and we won't be back. read more